Vueling Airlines’s earns a 1.0-star rating from 183 reviews, showing that the majority of passengers are dissatisfied with flights.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
dishonest
In February I booked a 15:25 flight Barcelona to Santiago de Compostela for Saturday Sept 24, 2011 for two people. Started out as a 9.25 Euro fare but with all the extra's worked out at 163 Euro for 2. Still a little bit cheaper than other airlines but not much. We were on a fight schedule as our long distance bus was scheduled to arrive at the airport at 14:35. In March Vueling advised that they had changed their schedules and we were now in a 14:45 flight. We told them that the 14:45 flight was not acceptable as we could not get there in time due to the bus timetable. We asked them to put us on the next scheduled flight which at 7:25 Sunday morning a much less popular time. This was very inconvenient for us we had to cancel accommodation in Santiago de Compostela organise accommodation in Barcelona and loose half a day of out planned trip in Santiago de Compostela. We asked for some compensation for the inconvenience as well as giving us an alternative time that we could make. We pointed out that if we had wanted to change from the original time then they would charge us, so since they wanted to change the time then they should pay us something. Unbelievably their response was that since the new flight they offered was less than two hours different from what we had originally bought they would charge us 83 Euro each for the seat portion instead of the original 9.25 Euro made up of a change fee and higher price. Simply dishonest when they have made a change to suite them. I cannot find this two hour rule anywhere in the fare conditions. We emailed them back three times, told them we were not going to pay them more money for inconveniencing us. We asked them to refund our money since they had said that they were not going to supply what we original bought and we were not interested in any of the alternatives they offered. They have ignored all of our requests.
We also bought cancellation insurance through them. Strangely the page on their website does not exist, and two emails to the insurance company have been ignored. Probally we cannot claim on the insurance because the insurance company will say that Vueling changing our booking to a time that we cannot make was a deliberate act. Deliberate acts are not covered.
It looks like financial transactions with Vueling only go one way. They will take your money but never give it back even if they cannot or will not deliver.
bad service no refund
Vueling has really bad service and refund policy. As a regelar flyer between Barcelona and Amsterdam Im forced to use a lot of Vueling flights. I know they hardly fly on time so that isn't even a surprise anymore. During the Icelandic ash clouds they couldn't perform 4 flights that I was suposed to take. Not their mistake but, not giving me my money back...
Read full review of Vueling Airlines and 11 commentsVueling Airlines Reviews 0
If you represent Vueling Airlines, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Vueling Airlines complaint handling
-
Vueling Airlines Contacts
-
Vueling Airlines phone numbers+43 123 046 1105+43 123 046 1105Click up if you have successfully reached Vueling Airlines by calling +43 123 046 1105 phone number 28 28 users reported that they have successfully reached Vueling Airlines by calling +43 123 046 1105 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +43 123 046 1105 phone number 25 25 users reported that they have UNsuccessfully reached Vueling Airlines by calling +43 123 046 1105 phone number6%Confidence scoreAustria+32 28 087 812+32 28 087 812Click up if you have successfully reached Vueling Airlines by calling +32 28 087 812 phone number 14 14 users reported that they have successfully reached Vueling Airlines by calling +32 28 087 812 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +32 28 087 812 phone number 4 4 users reported that they have UNsuccessfully reached Vueling Airlines by calling +32 28 087 812 phone number56%Confidence scoreBelgium+49 180 690 9090+49 180 690 9090Click up if you have successfully reached Vueling Airlines by calling +49 180 690 9090 phone number 4 4 users reported that they have successfully reached Vueling Airlines by calling +49 180 690 9090 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +49 180 690 9090 phone number 9 9 users reported that they have UNsuccessfully reached Vueling Airlines by calling +49 180 690 9090 phone numberGermany+33 184 886 948+33 184 886 948Click up if you have successfully reached Vueling Airlines by calling +33 184 886 948 phone number 2 2 users reported that they have successfully reached Vueling Airlines by calling +33 184 886 948 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +33 184 886 948 phone number 2 2 users reported that they have UNsuccessfully reached Vueling Airlines by calling +33 184 886 948 phone numberFrance+31 208 081 295+31 208 081 295Click up if you have successfully reached Vueling Airlines by calling +31 208 081 295 phone number 1 1 users reported that they have successfully reached Vueling Airlines by calling +31 208 081 295 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +31 208 081 295 phone number 0 0 users reported that they have UNsuccessfully reached Vueling Airlines by calling +31 208 081 295 phone number100%Confidence scoreHolland+39 199 206 621+39 199 206 621Click up if you have successfully reached Vueling Airlines by calling +39 199 206 621 phone number 9 9 users reported that they have successfully reached Vueling Airlines by calling +39 199 206 621 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +39 199 206 621 phone number 4 4 users reported that they have UNsuccessfully reached Vueling Airlines by calling +39 199 206 621 phone number38%Confidence scoreItaly+48 708 377 610+48 708 377 610Click up if you have successfully reached Vueling Airlines by calling +48 708 377 610 phone number 1 1 users reported that they have successfully reached Vueling Airlines by calling +48 708 377 610 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +48 708 377 610 phone number 0 0 users reported that they have UNsuccessfully reached Vueling Airlines by calling +48 708 377 610 phone number100%Confidence scorePoland+351 210 020 080+351 210 020 080Click up if you have successfully reached Vueling Airlines by calling +351 210 020 080 phone number 2 2 users reported that they have successfully reached Vueling Airlines by calling +351 210 020 080 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +351 210 020 080 phone number 0 0 users reported that they have UNsuccessfully reached Vueling Airlines by calling +351 210 020 080 phone number100%Confidence scorePortugal+7 495 204 1611+7 495 204 1611Click up if you have successfully reached Vueling Airlines by calling +7 495 204 1611 phone number 1 1 users reported that they have successfully reached Vueling Airlines by calling +7 495 204 1611 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +7 495 204 1611 phone number 1 1 users reported that they have UNsuccessfully reached Vueling Airlines by calling +7 495 204 1611 phone numberRussia+41 900 000 340+41 900 000 340Click up if you have successfully reached Vueling Airlines by calling +41 900 000 340 phone number 1 1 users reported that they have successfully reached Vueling Airlines by calling +41 900 000 340 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +41 900 000 340 phone number 0 0 users reported that they have UNsuccessfully reached Vueling Airlines by calling +41 900 000 340 phone number100%Confidence scoreSwitzerland+34 902 808 005+34 902 808 005Click up if you have successfully reached Vueling Airlines by calling +34 902 808 005 phone number 9 9 users reported that they have successfully reached Vueling Airlines by calling +34 902 808 005 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +34 902 808 005 phone number 12 12 users reported that they have UNsuccessfully reached Vueling Airlines by calling +34 902 808 005 phone numberSpain+44 20 3514 3971+44 20 3514 3971Click up if you have successfully reached Vueling Airlines by calling +44 20 3514 3971 phone number 12 12 users reported that they have successfully reached Vueling Airlines by calling +44 20 3514 3971 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +44 20 3514 3971 phone number 11 11 users reported that they have UNsuccessfully reached Vueling Airlines by calling +44 20 3514 3971 phone number4%Confidence scoreUnited Kingdom+34 931 518 158+34 931 518 158Click up if you have successfully reached Vueling Airlines by calling +34 931 518 158 phone number 25 25 users reported that they have successfully reached Vueling Airlines by calling +34 931 518 158 phone number Click down if you have unsuccessfully reached Vueling Airlines by calling +34 931 518 158 phone number 11 11 users reported that they have UNsuccessfully reached Vueling Airlines by calling +34 931 518 158 phone number39%Confidence scoreInternational
-
Vueling Airlines emailsclients@vueling.com100%Confidence score: 100%Supportprensa@vueling.com91%Confidence score: 91%communication
-
Vueling Airlines addressParque de Negocios Mas Blau II, 5 Pla de l'Estany, El Prat de Llobregat, Barcelona, 08820, Spain
-
Vueling Airlines social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Vueling Airlines company
I tried contacting vueling in every way possible to solve the problem but impossible to speak to a living human being!
China Eastern Airlines Corporation
3 reviews
Dnata
105 reviews
Vietjet Air / Vietjet Aviation Joint Stock Company
8 reviews
FlySafair / Safair Operations
225 reviews
Sun Express
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
JAnuary 8, 2012, flight from Valencia to Amsterdam. ticket was refused to to overbooking. Standby ticket was issued. My luggage was checked in, but plane left finally without me. Lugage was returned and as alternative a flight to Madrid, stayover and flight next day to Amsterdam was offered. I refused as there was another direct flight to Amsterdam from another airline leaving 2 hours later and seats were available. They didn't want to pay for that, so I bought it myself. I was given a comlaint form etc. Next day I contacted vueling to at least repay me my ticket price, but to my great surprise they say they have no record of overbooking for that flight although there were a few more passengers affected, who took this fantastic Madrid offer. I took several attempts to claim my ticket price back, but for them the book is closed as they have no record of overbooking blablabla.
For me, NEVER AGAIN vueling, there are better alternatives available
Vueling is the most terrible flight company even worst than TAP Portugal. No professionalism, no costumer care, no information, stealing money. I have wasted all my morning trying to change a flight and the first time I have called they said to me the number I was calling was the wrong one since I was calling from the UK, so they gave me a number which cost is too high to call that my office phone is not even allowed, the number is [protected] . so I have phoned again the +[protected] and they told me that I should have called the number +[protected] (!) which was the one I was in connection to in that exact moment! after wasting more time and money (as this is a number that charges you 0.26 per minute), i finally was in connection with them again to give details of the flight in order to change it and after letting me on hold for 3 minutes the line went off, tried to call again, but it is hopeless. never again with vueling, never! save your money, time and health!
I recently travelled from MAD to BCN with 2 kids in tow and was denied boarding because my Spanish resident card was expired... I offered to show them a scanned fascimile copy of my lodged renewed notice but they refused as only original documents were valid- even though our notary had told me that a scan or photocopy was a perfectly legal document. When I travelled the week before on Iberia doing the same route, the expired DNI was fine, they did not ask to see the renewal paper.
I bought 3 new tickets from Iberia and went to Barcelona that same morning. On the trip back from BCN 2 days later, Vueling first delayed and then cancelled the 12.45pm flight at 11.30am and 80 passengers queued for an hour to be put on different flights. We got the 16.05 flight. I will try to get money back by logging a complaint through the Consumer Affairs board- I can only say that I have had very bad experiences with this airline.
I have made a vow NEVER to travel with vueling. It is an airline that schemes to rip people off as much as they can.