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I renewed my subscription to Webroot Virus protection. They placed me on automatic renewal, of my subscription, without my permission. They offered a website to click on to get this removed. I tried and tried to get this removed. They kept demanding more information. Finally I never got a response when I clicked on one of their buttons. I called them and was never able to talk to talk to anybody.
I got a run around and a persons voice kept telling me how they were protecting me by making my renewal automatic. They also said I would be given a notice and plenty of time to reject their offer before my next renewal. We both know that after pulling what they have that they can't be trusted to do this.
At this stage I want a refund and nothing to do with these people. I read what the Aussie said about never getting a refund from these people, I have not asked for a refund but I am sure I would get the run around from these thugs if I did.. I do want to put some other protection and get them out of my computer before I proceed. Please advise me how to proceed.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just got a notice as well to renew my "uninterrupted Protection". Well screw Webroot. They canceled my Window Washer program so that it no longer worked so I wasn't even using their damn software.
Webroot is a not an upright and forthcoming company and I'd discourage people from using their software!
webroot is the biggest rip off ever cancel last year lost 60.00 dollars and called them and canceled over phone and they hit me agim for 60.00 more this week just cancl agin dont get hung with this company
I own a computer repair shop. I clean viruses off computers everyday. I have been using Spy Sweeper, now Webroot for about 15 years. I have install it well over a thousand times. I have never had a problem with a key code, or billing problem that they didn't take care of right a way. Just call them up, give them your keycode or name, or email address. They will pull up the info and they will correct the problem. I have had them just give me a new keycode by email to solve the problem.
Webroot has always been the best protection for your computer. Their current version is faster and smaller then everyone else's. It's really good for old machines that don't have the ram or cpu power. Because Webroot has such a small resource foot print. With newer machines, you won't notice any impact on your computers performance.
The version of Webroot that came out before this one, was good protection, but not a good program. It was very bulky. It started slow, and it could have problems installing and uninstalling. I wasn't really happy with it. It worked fine for me. Because I know how to keep my computer clean and running probably. But average computer users had problems. I know, because I had to tackle those problems. Even with the problems that version had, I still recommended it. Because I know all the other protection programs out there. I've seen how poorly they protection my customers machines.
I never trust email for problems. I just pick up the phone and call the company. Talk to a person, and usually the problem is solved.
If your copy expires uninstall it, if you have a problem doing that, download the Webroot Removal Program, and have it uninstall it. It seems every expired version of protection out there can cause problems if you don't uninstall it after it expires. Also, before you renew a copy, you should uninstall and reinstall it. Fresh install, with new key. Otherwise, you might run into a problem.
If you are worried about a auto-renewal, just buy it from the store, not from Webroot themselves. That way they don't have a credit card number, and they can't run a auto-renewal program on your copy. It's better to look for the best deal on a new copy of Webroot each year, then do a auto-renewal. Also, I wouldn't by it from Best Buy. You could by a copy from them, brand new in a unopened box, and when you install it, the key code might already be uses, or expired. It's usually a special copy made for Best Buy, Best Buy will appear in the installation process.
Webroot is the best protection out there. Bitdefender doesn't work very well in hostile environments. It usually takes 45mins to do a update, and scans can take hours. If they even complete. I don't understand how this program is listed as number one when it's just crap software. For one month I installed the free trial on my customers computers, but Webroot didn't have a free trial that I could use at that time, and Bitdefender was giving 30 days free. My customers didn't have any protection worth calling protection, and I usually install a free trial of Webroot, since I couldn't do that. I installed what was suppose to be the number one protection program on the market. For one month I installed Bitdefender, and most of the time I had to uninstall it, or couldn't install it at all. Bitdefender requires 1gb of ram to install. Which makes it a huge resource hog. older systems slowed down big time. You could feel this programs impact on every computer I installed it on. It was making me look bad. Because the computers were lagging. Then I found a new trial program for Webroot and dropped Bitdefender in the trash can. The only way they are number one, is they paid the review to put it there. Webroot has always been the best. But nothing is prefect.
So, if you want the best protection buy Webroot.
I had the same bad experience as others did above. Previous to the latest versions, I just bought the window washer program and it worked fine--there wasn't all this other stuff attached to it that I didn't need/ want. I HAVE virus protection, thank you. All I want is the ability to overwrite old data and make deleted data space available for use.
Anyone know of a program that will do just that? Also one that will work to overwrite data from all the major browsers, including Opera and Chrome?
Webroot did not send any emails to me prior to renewal. Contrary to what the shill said above, burying in all that "legal crap" an auto renewal provision is probably illegal; why he thinks it's fine and good and it's our fault... like I said he's probably a shill. I don't even expect that companies are holding on to my credit card information. I was frankly shocked when this happened.
What a scam! After buying webroot on line, i went in circles trying to download the product only to find out after 60 mins in a chat, that it takes 2 days for my credit card to clear so i cannot download the product until then! Does not state this anywere.
Scam. Buy at walmart mccaffey at least you get it installed right away!
Wow, you all had RIDICULOUS complaints. I've had Webroot for 4 years now. Eight days ago I received a notice saying my subscription would be renewed in ten days. Today, I got online, chatted with a professional and he sent me the link to get off the automatic renewal process. Put my serial number in, the automatic renewal came off my web console in less than 2 minutes. Done. The things the people above are complaining about lead me to believe they are sharing the SAME brain cells... Get into the year 2015 people... Everything is electronic.
i have no idea who they are, ... just got a charge and the customer service guy is incapable and the manager's gone home for the day, at 4:00, ... total fraud
I also have a complaint. I was unable to download a renewal. Called them, some tech person came onto my computer afer giving him permission. Did a super scan(scam) saying I had some virus, and it would cost $250 or $399 . I believe this is a major scam, I had use webroot many years. No More.