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Imavex
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1.0 3 Complaints
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Imavex Complaints 3

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5:44 pm EST

Imavex website design and implementation

Beware of Imavex. Our company used a free, open development shopping cart package that simply needed upgrading for mobile friendly formatting. Imavex looked at our site and promised a new site in 90-120 days. After 330 days, we finally had to stop the project as we still had no solutions to several problems, one of which involved being able to update product data. They refused any refunds of our downpayment. The team was great to work with but management was noticeably absent and entirely non-involved. During this long ordeal, they acknowledged the issues that they were having, but not one time did they indicate that anything we were asking for was beyond the original scope. They never requested or even suggested additional fees. In other words, the project was exactly as we had laid out during the quote and discovery process. What caused their failure to complete is unknown. If considering them, be very careful, make no payments until after live date and if you're smart, you might try someone without these kinds of negative reviews. We depended on them and - as nice as they were to work with - it was a complete failure and waste of money for all parties. It was a disappointment that they refused to acknowledge that 330 days later was not a failure and that they were entitled to keep our progress payments.

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3:17 am EDT
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Imavex Imavex

Update On Imavex

I was unable to make changes on my complaint . I am updating my complaint.. I received an email from Imavex.. I was asked whether or not I could get into my account . I expressed to them that I was still not able to get into my account.. I was told that I should send them an email with any questions. Is a little late for all of this as I have not had service for a month and still cannot use the service. . I have suggested a compromise I would pay $150.00 and that would be the end of it. I will keep you posted as to what happens.

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Imavex Service / Billing

Imaves does a great job when it comes to creating logos and art work. However, when it comes to support. I am not pleased.
It is for thsi reason I canceled my account. with Imavex. Imavex and I agreed i was to pay them for two more months of services for $300.00. It was my understanding that I would be billed two payments of $150.00 I was billed the total amount of $300.00 at the end of October. Imavex instead of waiting the two months and giving me complete service turned the Roku part of my account off . I wish Imavex had billed me $150.00 a month and allowed me to keep the Roku par of my service for the last two months as agreed by all.

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Is Imavex Legit?

Imavex earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Imavex to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Imavex is known for their high standards and safety. If you're thinking about dealing with Imavex, it's wise to check how they handle complaints.

We found clear and detailed contact information for Imavex. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Imavex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Imavex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Imavex has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

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Overview of Imavex complaint handling

Imavex reviews first appeared on Complaints Board on Oct 27, 2012. The latest review website design and implementation was posted on Mar 7, 2018. Imavex has an average consumer rating of 1 stars from 3 reviews. Imavex has resolved 0 complaints.
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  1. Imavex Contacts

  2. Imavex phone numbers
    +1 (877) 765-7897
    +1 (877) 765-7897
    Click up if you have successfully reached Imavex by calling +1 (877) 765-7897 phone number 0 0 users reported that they have successfully reached Imavex by calling +1 (877) 765-7897 phone number Click down if you have unsuccessfully reached Imavex by calling +1 (877) 765-7897 phone number 0 0 users reported that they have UNsuccessfully reached Imavex by calling +1 (877) 765-7897 phone number
    Customer Service
    +1 (317) 774-7460
    +1 (317) 774-7460
    Click up if you have successfully reached Imavex by calling +1 (317) 774-7460 phone number 0 0 users reported that they have successfully reached Imavex by calling +1 (317) 774-7460 phone number Click down if you have unsuccessfully reached Imavex by calling +1 (317) 774-7460 phone number 0 0 users reported that they have UNsuccessfully reached Imavex by calling +1 (317) 774-7460 phone number
    Sales
  3. Imavex emails
  4. Imavex address
    8770 North St, Ste 100, Fishers, Indiana, 46038, United States
  5. Imavex social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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