Weekends Only Furniture & Mattress
Reviews and Complaints

I placed an order on November 12 at 8:31:32 a.m. with a delivery date of November 17. I was emailed a confirmation number for the order. I was supposed to receive a precall and then delivery on that date. I have tried calling (was left on hold for more than 3 hours - excessive) with never an advisor responding. I have left emails with a copy of confirmation, no response, and have left voicemails as well. There has only been 2 returned calls stating that they have no record of the order and to call Customer Service (I have better things to do at work than stay on hold forever) and have live chat (which I left on all night and there was never a response or a disconnect). If they don't have the order any longer then they either need to respond as such. I would like now to cancel the order and have my credit card reimbursed if they have already taken the money before delivery. I am sorry that it has come to this but I think I have been more than accommodating and fair.

When I tried to use my warranty for the mattress I purchased, a guy name JR, that works in the customer service department was very rude and not customer service friendly. For example, when I called into customer service, I tried letting him know that the new mattress I purchased did not come with new box springs. They used my new mattress with my old box springs. This caused my new mattress to become defective. JR informed me that, there was nothing he can do. This made me upset because I paid my money for this and didn't getting what I want and needed. I asked JR, may I talk to another customer service representative named Annella, and he informed me that she wasn't available and Annella was going to tell me the same thing he was telling me. So, I waited until the next day to call back and asked Annella. Annella was an awesome customer service representative and got me what I needed. Great Job! Weekends Only needs to do something about JR. He is horrible at Customer Service and working in the wrong department. The company needs to hire more personnel like Annella. That will bring more customers to the Company.

Purchased online and picked up. Asked the workers if I needed to sign anything and they said no. Returned the items 5 days later. Dropped the items off just as I picked them up. Asked the workers if I needed to sign anything and they said "no". No instructions on refund process, nothing, just no. Waited 3 days and no refund so I emailed. I got a message saying "what is your phone number"? I sent it back and someone called me asking for my credit card number verbally. I told them I wouldn't give that over the phone and that I had no contact from anyone about the refund process. Kept trying to get them to send me a check and they told me it would be up to 2 weeks. I told them it wouldn't be good enough. They referred me to the store that was closed til Friday, its Monday. I told them I was just there the Friday before and why wasn't that explained then. I had to reach out to them for the refund not the other way around. Asked for a member of management to call and was told it would be up to 24 hrs. I'm at hour 26 and no call. Terrible refund policy of credit card over the phone. Terrible customer service in dealing with the refund issue. Bad business to deal with in general.

I was told it would take extra time for my order/delivery *** to arrive which I completely understood. after months of waiting for my furniture my delivery date finally arrived. I waited all day without any calls. Towards the end of the day I decided to call to find out where my order was. after being on hold with no answer for over a hour I left a voicemail and emailed the customer service email. I had not received any information so I called and again was left on hold for almost a hour so I left another voicemail. Two days later I called had the same experience and emailed once more. On Saturday I went into a physical location since I had been ignored. They explained to me that my selections were still on back order, were to be delivered in a month, and I would receive call back. Now it has been a month later and I have received none of those things. Today when I called to my surprise I was only on hold for about 10 mins before someone answered. She explained that my currently scheduled delivery time was over two more months away. When I asked why I had not been contacted about the changes or why I had not received a response from my multiple emails or voicemails she said she did not know. When I asked for a supervisor I was put on hold for another 30 mins. She then answered and responded that there was no supervisor there and hung up. Since I cannot get an answer or a response I hope after this I might be able to.

Is it possible to give negative stars?! Front and center on the description of this so-called "No Risk Furniture Protection Plan", "Seam Separation" is listed as being covered. On 6/23 I initiated a claim for seam separation on the couch I bought and guess what? ***'s "underwriter" *** tried to claim it wasn't covered (after not replying to me and me calling them a month later). When I insisted that indeed, it IS right there on the paperwork covered, they finally sent a guy out from a FLORIDA based furniture repair service on 9/11. This guy told me he was ordering replacement parts because the seams were impossible to repair and that they would contact me when they came in. I asked for some kind of written verification of this, or at least an email, and he claimed the *** company would know he had been there and it would be taken care of, which of course made me quite skeptical. Today, (10/3), I went back onto the *** website to check the status of my claim, and now it is listed as "Completed/Denied". What a complete and utter sham this entire business is! I'm furious that Weekends Only continues to steal money from their customers with these worthless "upgrades". I have bought many pieces of furniture at Weekends Only over the years, but no more. SHAME on you! And re: your response to T.M. below--your salesmen claim that 100% of the purchase price of the protection plan will roll over into a new purchase at the end of 5 years.

I bought a couch set each over 500$. It was delivered march 31 let me say that the delivery was rough they shoved it through my front door causing marks then after he finally gets it in he even stated that the back came off and he could of did it that way but didnt want to. When they left i was moving them to the position i wanted ( and no my living room was bare so nothing could of cause this) there was a big tear on the back.I wrote customer service the same day and sent a picture like the driver told me to do if i seen anything. A couple days went by and heard nothing then i tried calling no one answered. Went on the website to the contact us portion sent an email next day finally get an email back from that email saying to call weekends only. i do and then no one answers again i tried the prompts to leave a message then it wouldnt let me leave a message so i emailed again. almost a week goes by and nothing. Then today i get an email FINALLY replying to my message i sent on the 31st. Stating they can only refund 75$. Little over 10% or i can get something else which why would i do that then nothing would match none of the options made since. It seems they didnt even read my email or care that the experience and customer service i havent even received really was looked over. I can promise you i wont be buying from weekends only ever again. If you have troubles all you get is the run around and terrible customer service so pray your order goes well cause mine didnt. i had a tear before we could even sit in it. poor customer service poor quality and poor buisness

I normally haven't had any bad encounters with this company like others have, however, this company needs to work on their communication and get on the same page. I ordered a table back in December . I received it and I was in the process of closing on my home so it stayed in the box, untouched in a safe area. By the time we could put the table together, it was peeling and chipping. Called customer service and was told we can exchange it, but were willing to refund me $70 for a $1500 table when I have a warranty. Which in my opinion is a joke in itself. Especially when COVID was still rising at this time. Come to find out the table was on backorder. Yay. No big deal. Followed up in January to find out it would be available in February. Then it turned into March by 3/9. I set up a delivery for 3/9 and took off work to be present. Got the automated voicemail confirming time and date. THEY NEVER SHOWED UP! I got no communication until I emailed customer service after 3pm. When I got a call back from customer service, they told me the table was still on backorder. No apology, no nothing. I was just supposed to be okay that I wasted 8 hours pay. Now the table is apparently available as of 3/18 and received an automated voicemail confirming delivery date and time for tomorrow 3/19. The kicker is I NEVER CALLED TO SET UP THIS DELIVERY DATE NOR TIME? I'm now waiting to hear back from the company to verify if they are even going to show up... My question is where is the communication? Why is the company not taking action nor responsibility up front vs waiting on the customers to complain? I've been in retail for a long time and this is overall ridiculous. Especially the fact when I could have worked on 3/9. Most of us have jobs too and bills to pay. In my opinion, to make this right, I'll take the NEW table and take half a refund for all my troubles.

i purchased an dinette set on Saturday February 27,2021. i was told that it would be delivered on March 2. I had to pay $79.00 for table and four chairs to be delivered. They only was suppose to assemble the table but not the chairs .so they said.They delivered on Tuesday March 2,2021 and as they was putting the table together they broke the cabinet on the base of the table.So they was suppose to redeliver another base on Friday March 5,2021 between 12p.m. and 3pm. i waited all day for delivery. When they came they did not have any supply on the truck.They call in and wanted to know where was the supply.So they told me some one was going to call me.I called them that same day on Friday and they gave me another delivery date for Sunday March 7,2021 between the hour of 1:30pm to 4:30pm. i waited all day Sunday for the delivery and called them twice because they was late.They did not come to my house until 5:45 pm because of an delay .They put new table up with base and cabinet. When they left I notice scratches and cut marks on the table top.. I called them and complained and they reimburse me my $79.00 of delivery fee.I was still not satisfied with the scratch up table. i sent pictures of the scratches to them. They tried to tell to me ,I did not buy the insurance plan.what do that have to do with the delivery ?So they decided to send me another delivery on March 12,2021,between 12pm amd 3pm.They came on time and open up the box with the new table top and quess what,It was damaged in the box.They told me I would get discount because the table was damage.they wrote out slip damage table and took pictures.So I called them again after waiting 1 hour and 20 minutes on the phone.so I left message and did not get call back until the next day.They told me all i could get was $30.00 for damage or $50.00 Weekends Only gift card. I took $30.00.Would never shop there again .

I am very dissatisfied with your company. I purchased a couch, and 2 glider chairs from your South County Store in late February or early March . When purchasing the furniture we where offered a protection plan that we purchased. We arranged delivery of our furniture and during the delivery the glider chair was torn as your delivery team delivered our furniture. The delivery team was very apologetic and took care of ensuring that we would receive a new chair. The team did all of the work and we received our new chair with out any problems. On April 28th I called to make a claim on a defect in the seat of one of my glider chairs. I was asked to send some photos of the chair and send them in for the claim team to review. After a few weeks I called to do a follow up call and was told that the repair team would have to review the photos and they would be contacting me with how to proceed with the claim. Another few weeks had past and I had not yet been contacted so I made another follow up call and was told that the repair team had ordered the parts needed to repair the chair and it would take 4-6 weeks for the parts to come and the repair technician to come fix the chair. After 4 weeks I called to see the status of the claim and was told it had not been 6 weeks yet and the part was still not in. After 6 weeks again I had to make another call because I was not contacted and was told that if the part did not come in by July 8-9 I would receive a call to arrange getting a new chair. I never received that call and on July 24 I called what was listed as your cooperate office and was on hold for an unacceptable 1 hour and 45 minutes. The representative again explained that the part was still not in and stated that COVID was the reason so I asked him why he could not replace the chair and he stated that he was not authorized to do this so I asked him your in cooperate offices why he could not authorize this and he told me that he was in the warranty department not in the cooperate offices that I had called. I asked him how to speak to someone at your cooperate offices and was told by your agent that there was no number. So I was placed on hold and while the representative supposedly contacted a supervisor about getting me a number for your cooperate offices and was told after checking with his supervisor that there was no phone number to call so I asked to speak to that supervisor and was told that he/she was on another phone call and I would receive a follow up call from him/her with in 24 hours. It has been 3 days and I still have again not been contacted as promised. Why are you offering a protection plan that you can not follow through on? Why are you not contacting me back as promised? Why are you hiding behind your agents and not have a way for customers to contact you? You are allowing them to take the heat as you sit back in your comfy chair and not taking responsibility that is undoubtedly yours . This is not how I expected to be treated and we have been taken advantage of. Why can a ripped arm of a chair be replaced so quickly and a defect in a seat of a chair be drawn out for so long? Is it your hope that I will give up and not pursue this is it because we already filed a claim and you are not going to stand behind your warranty? I will continue to call until my chair is fixed or replaced and every time I get the run around I will again follow up with the Complaintsboard.com and leave another growing list of negative reviews. I will also be filing a official complaint with the complaintsboard.com stating your not honoring a warranty that we paid for. I will also make sure that all my family, friends, co-workers know of your unprofessional business practices and not do any business with your company again. I have never seen a company operated so poorly and treat customers so poorly. We want our chair fixed or replaced now or we will bringing the chair back to the store and making a scene

THIS COMPANY IS A JOKE! This review is based on quality of both product and service related to furniture, insurance on furniture and customer service (or complete lack there of)! If it was an option to give negative stars, I would do so! I have never experienced such shady salesmanship and deceitful practices with ANY business ever compared to this one! I bought a love seat, in 2018. After 3 weeks, and with minimal usage, the fabric started separating from the couch in sections. I purchased the 5 year warranty, so I thought " No big deal, this is what the warranty is for and it is probably an isolated situation to one section on my couch". This particular situation with the warranty became a 2 month back and forth situation with MULTIPLE companies, including Weekends Only, the manufacturer of the couch, and a repair company called Safeware. It became clear almost immediately that no one company wanted to take responsibility for the warranty they were so quick to peddle and sell me! I had to make dozens of calls, emails, and send pics to all three companies, while getting nowhere on repairing my brand new expensive couch! Finally after months I was sent a new cushion, but this would only address the beginning of the problem. Sadly as I was fighting over the initial separation of fabric, other parts of the couch began falling apart. The next issue became safety of my brand new couch! On multiple occasions my son and I were stabbed by STAPLES that were protruding from the couch! Then the next problem, the back of the couch began literally falling apart, a board separated and started to poke through the back of the couch! I, nor my 5 year old son are big people, rather small in fact and we are not rough in any way with our furniture. My son knows not to jump or horse around on moms furniture! So now the fun really begins! As I am trying to get one repair done, the couch is falling apart piece by piece! Thus forcing more calls for more repairs and more run around from the three companies that are involved! Finally after 3 months of games from the companies, *** sent an inspector to view the damaged couch. I was under the impression that the couch would be repaired. How wrong I was! Instead of a repairman, I had the "pleasure" of the rudest person that could've been come to my house, answer none of my questions and THROW my couch over on its top side! I asked him if he could fix it all today, and he stated he was "only there to inspect the couch" and left! So what was the point of all the pictures sent to all the companies?!?! Now the really twisted part, WITH EACH AND EVERY VISIT BY A "REPAIRMAN" OR "INSPECTOR" OR WHATEVER YOU WANT TO CALL THEM, THIS DEPLETES THE WARRANTY VALUE ON YOUR COUCH! WHEN I BOUGHT THE COUCH I WAS TOLD ANY AND ALL REPAIRS NEEDED WERE COVERED AND NO MENTION OF TOTAL VALUE OF THE COUCH WAS MENTIONED! So essentially, my couch cost $400.00, a repairman visit might be valued at $120.00, thus leaving only $280.00 for additional repairs needed! And keep in mind in my situation, no repair was made on the first visit, but charges were applied to the value of my warranty! After the "inspection" of my couch, there was ZERO feedback from any of the companies I was dealing with, and I was back to starting point on phone calls, emails and pictures to get my couch repaired! So after multiple months, *** sent another "repairman". This was a nicer gentleman, who fixed the broken board on the back and told me that the manufacturer uses inferior materials to produce their products and the boards are stapled together not screwed or even nailed and this is a very common fault in ALL of their products. He however could not fix the hole in the fabric caused by the board, and someone else would have to come out to make those repairs, and he would put in a requisition for new fabric for the couch, which would be mailed to me and then another repairman would come out to put the new fabric on my couch. Months go by and surprise! NO FABRIC RECIEVED! Back to starting point on phone calls and E-mails! After finally getting through to someone, I am told that "My couch was listed as repairs completed, and no further work needed". I explained to him that their repairman stated more work was needed including new fabric, to which this customer service rep basically told me was *** and I was out of luck! This customer service rep was the most IGNORANT person I have ever spoken to on the phone! I am not a combative person, seeking an axe to grind or complaining unnecessarily. I just want what I pay for to be right and fair. I even asked the customer service rep for the repairman phone number for verification of what he told me. The customer service rep stated, "It would be your word against his" and refused to give me the phone number. At this point I had enough and researched online for the CEO of Weekends Only and found his cell phone number because so many people were disgruntled with his company, it was actually listed online! At this point I called him and left a voicemail stating all that I had been through and also let him know I would be seeking legal action to get my couch fixed! Almost immediately I received a call back from a different employee of Weekends Only, who's only concern was where I got the CEO's phone number! After a lengthy conversation, she told me she would fix the situation and be in touch. We spoke again on the phone and she said the fabric to fix my couch would be mailed to me, which it was. Now back to phone tag! I could not get anyone to come out to put the fabric on! All the while this is happening, the couch has broken down some more with additional boards separating on the side, poking through the fabric! After many attempts, of getting ahold of someone, I got a different rep who reviewed my situation who was extremely friendly and apologetic. She stated she would resolve the issue, and said after review of my file said the couch should have simply been replaced from the start! She said someone would get ahold of me when my replacement couch would come in and gave me a date for its arrival. The date came and went and no contact and no couch! After two weeks past the "arrival date" I reached out again, with multiple emails and no less TEN phone calls! Finally I got a call back and was told to get warranty customer service on a call to get the replacement. This is an impossible call to get through! On hold for hours, and no answers! Finally after 3 additional calls I got through and was told that the shipment of my couch was delayed for an additional 2-3 weeks. Under the misplaced guidance that a phone call would be made to me upon its arrival, I find out from Weekends Only that I would have been waiting a Looooooong time for that call, as they will not notify you of the replacement furniture coming in! That, YOU, must call and weather hours of being on hold to verify your replacement is in, at which point I also learned had I not called, my replacement would have been sold or shipped away after 30 days! So after nearly 2 1/2 years, of so many emails, phone calls, frustrations, I finally received my replacement couch! Lets see how long this one lasts! BUYER BEWARE!

I ordered the Juararo bedroom set from Weekends Only on June 21. My order # is ***. This was an online order and included the dresser, dresser mirror, nightstand and twin bed. The pickup date was scheduled for July 17 and I was to pick it up at the Mid Rivers location. I paid $744.02 for the bedroom set ($237.99 for the bed and slats) and the entire amount was taken out of my bank account the day I placed the order. On July 17th, the dresser, mirror and nightstand were available to pickup as stated but I was told that the bed was on back-order and I could pick it up in a couple of weeks. I took the rest of the bedroom set home and set it up in my son's bedroom. A couple of days before I was supposed to pick up the bed I was again told it was still on back-order and wouldn't be available for another couple of weeks. I was offered $100 for the bed being delayed by a month, which I accepted. Three times since then I have again, repeatedly been told, that the bed is still not in stock. Last week I was told that the bed was on a delivery truck and would definitely be at the store for me to pickup this weekend yet tonight I was called by a different customer service rep and told that it wouldn't be here for another week. When I asked what had happened to the delivery truck the bed was on, she stated that she was unaware that the bed was ever on a delivery truck. The bed being on a truck was obviously a lie fed to me by the store. When I ask to speak to a manager on the phone I am always told there is not one available to talk to at the moment and that they will have their manager call me the next day. A manager has never called me to discuss my issue. If they don't have the bed to purchase then they should not sell it online like it is available and take my money for it.

This item (set of three tables) was purchased on December 13. When attempting assembly a week later, my son discovered defective table legs on the main coffee. The store was called and a repairman was scheduled. He came, declared he couldn't repair the legs and would order replacements. The replacements came in more than eight weeks later and when the repairmen returned he discovered it was the wrong parts ordered and said a new table would need to be picked up because they were in stock and would not send another repairman. My daughter picked up the replacement table and returned home only to discover the wrong table legs yet again. The store was called again to order the correct replacements at an ETA of another eight weeks. Mid way through I received a call that the replacements were no longer available and I would have to disassemble all three tables and exchange for something else or receive a store credit, but would not receive a refund. First, I'm disabled and don't always have assistance to run back and forth for something that the store should have rectified three months ago. Second, the customer service and competencies of the staff is abysmal and disingenuous. Third, I would have returned for a refund within a timely manner if the store had hours amenable to more than every seven days (My son couldn't attempt an assembly UNTIL seven days). This is the most ridiculous interaction that I've experienced with a store that I was hoping to develop a lasting and loyal relationship with. Now, I'm stuck with a dysfunctional table in my beautiful new home and out $95.91! My attempts at rectifying this situation with the store were not successful or seriously entertained by the numerous staff I spoke with. I thank you in advance that this matter is resolved in a timely and satisfactory manner.

We purchased an Arietta *** Sofa from Weekends Only in Jan. 2022, which was delivered on Jan. 24, 2022. We started having issues with it not reclining and making loud noises in February 2022. We opened a claim ( WO#***) with Weekends Only and they had to have a technician come out to look at it. We could not get an appointment until March 2022. The tech came out, inspected couch, took pictures and said it could be fixed and he would order parts. Parts would *** to 10 weeks. At beginning of April 2022, the other side of couch started to have the same issue. I called Weekends Only *** and was told they never received pictures and their tech does not provide them with the pictures, so I sent pictures and video of both sides of couch on 4/4/22. I received confirmation that they had the pictures and the tech *** confirmed both sides could be fixed. Parts were ordered. I have continually called back since parts were expected in beginning of June 2022, then end of June, then end of July 2022. I received a call at end of July stating that if parts did not arrive by end of month, they would be contacting me to replace my couch. Parts did not arrive and I could not get ahold of anyone at Weekends Only customer service. I also never received a call regarding a replacement couch. On 8/8/22 I received a voicemail stating parts are in and to call and schedule time for couch to be fixed. I tried calling numerous times and left voicemails for return calls. Never received a call back. I emailed their warranty *** on 8/26/22 and received an email stating parts are not in and are waiting on a shipping container overseas. I asked for a manager to contact me, but have not received any communication back. It's now 9/20/22 and my new couch has been broke since February. I would like for them to either replace my couch or give us full instore credit for a new couch.

My sister and I purchased a set on 3/6/2022. We were told almost every month its on back order.Then we were told its unavailable and not being made anymore, it will not be available. We can either have a refund or purchase something else or maybe find the floor model in another store. So, we went to the Bridgeton store and the Bridgeton was able to find a floor model that was available. The Bridgeton Store called the Mid Rivers store. It was available. My sisters husband picked it up. My sister and I looked at the items. The items incurred some minor damage. Also this was a floor model. I spoke to the manager Guy and Guy stated to call the Bridgeton store for any discounts because of minor issues. Guy said he did not see anything however he could have not noticed. I said ok thank you and called the Bridgeton Store. The Bridgeton Store (Manager of Operations was very pleasant and respectful) told me I have to call back the St *** store since they fulfilled it. I spoke to ***. *** was pleasant and told me what happened prior to my call which I was not told. I reiterated to *** I dont see anything major just minor discrepancies. *** said he would have Guy call me back.Guy called me and was very ignorant and unprofessional. He asked What are you getting at with the furniture, what do you want?I told him I waited 3 months I was given a floor model with minor discrepancies and I paid the full ***. He asked me What are you getting at? I said at least $135 off. He became more ignorant and nasty. I then asked for his District Manager and I told him I do not understand how he attained his position. The incompetence of Guy was inconceivable. His arrogance and unprofessional behavior and demeanor were unconscionable. In all my business dealings with this company I have never experienced ignorance in this nature. Im not happy I had to wait 3 months, run around this city, spoken like I dont matter on an item with minor damage.

First ..the delivery date was push back twice and the last time it was push back the rep advised me that..on 10/23 all of my furniture will be delivered ...i went in the place on 10/22 to see if i can purchase a new mattress to go with my bedroom set which suppose to be delivered the next day the sales person said hey no problem we will get that added on to your delivery u have set for tomorrow ..new problem leave the store get a call about 9pm ..telling me that ..the dresser will not be available until nov...this is unacceptable i already waited approx 2 months and i had just left there..no apologies. Just like maam i cant help that...then the delivery date arrive ...my mattress went to my new address...which i updated 3 weeks prior while the bedroom set went to the old address prior to the 23rd ..i kept calling the st oeter store spoke to manager Paul which he did have the rest of my furniture delivered on monday th he 25th..the driver came at 9am...ask me do i want him to set up my bedroom set and dining table advise him yes..then he stated i didnt know u had 2 flights of stairs..i advised him that i did let weekend furniture know...and once he drlicered my items..he left me with all boxes ..stating that..i must not have paid for setip..im like huh..i told her delivery and set up..i dont have any males in my family to assembly this bedroom set ..the guy said he is gone.i called weekends only monday and im still calling as of today.NO ANSWER NOW IM .looking at all these boxes in my dining room not able to enjoy my dining room set...and my mattress is still on the floor ..which i am currently sleeping...i am so disappointnent in this company and there customer services...i will never shop here ..WARNING WARNING the worse customer service ever..right alone with the delivery and the persons they have hired..trust me the only reason i didnt cancel..after all the calls and the stress is my daughter she like the set..it was her graduation gift

We bought a bed previously 2 years ago in June from Weekends Only. We had issues then with us ordering the bed and them selling it to someone else on the day we came to pick it up. They gave us a free warranty and delivery at that time. Beginning of November this year(2022) the bed frame broke. We called to use our warranty and were given a credit that we had to use in store. We went to the store on Friday 11/11/2022 to pick out a new bed frame and a bunky board to go under. Customer service told us the credit was not yet in the system and we would need to come back on Saturday. When we came back around noon it took them over an hour to get the credit thing situated and get out purchase settled. We spent over $600 on this new bed and were told it was going to be delivered on Wednesday. We received emails up until the delivery date saying that everything was on course. It was supposed to be delivered between 9:15am and 12:15pm. By 12:30 when we still had not seen or heard from anyone I called the customer service line to check on the status of our delivery. The representative told us it was on back order! So after all the emails stating everything was set, no calls, no emails, we find out after my husband took off work to be home for the delivery that it was not getting delivered and it was on back order. We asked to speak to a manager, there was no one available to they "left a message" for someone to call us. We never received a call. Thursday morning I called again when the customer service line opened and was told the same thing and reminded we could just go into the store on Friday. At this point we want our money back and to part ways with this business. They do not follow through with their obligations. There is no reason is they have a customer service line through the week that no one could call us and tell us that there was an issue. We lost money due to my husband staying home for this fake delivery that they knew was not going to happen.

On June 6, I had a master bedroom set delivered and set up by Weekend's Only. The installer leaned the bed rails and sides of the platform bed up against a wall while he was constructing the headboard and foot board. The bed rails and bed sides started sliding down my 10ft wall, finally ending at the door. The workers quickly got the items off of the door/wall and set them down. That is when we noticed the hole in the wall, the chunk of wood missing from the door as well as scratches and marks the full length of the wall where the items slide down. There was minor damage to the bed side that went thru the wall. The workers noted the damage and gave me details on who to call to get the damage fixed. After they finished, I reached out to Weekends Only and filed a claim with the manager, ***. Pictures of the damage were emailed as requested by ***. I was told that I would be contacted directly regarding the damage and repairs. On June 16 after not hearing anything, I sent another email to ***. On July 6, I called and spoke with *** again who said she was going to reach back out and get a status on my claim. Still nothing, and on July 27, I reached out yet again to *** advised me to submit a Corporate property damage claim form and emailed me the form. On July 27, I submitted a completed Corporate property damage claim form and pictures to the email on the form. On the form it says "After the claim form and pictures have been received, we will review your claim. We will contact you with our decision within three (3) business days of receipt of the completed claim form and photos with our decision on if your claim has been accepted, which is based on the criteria listed above." On August 5, 7 business days later, I emailed them again asking for a status. I have gotten no where with any of this - it has been over 2 months and my bedroom walls and door is still damaged. This is the worst customer service I have ever dealt with in trying to get a company to fix something they damaged.

I placed an order for my furniture on 7/10 to be delivered on 7/31 and a day before it was delivered they called to tell me that my dining table was on backorder and they gave me another date of 8/14. Which I did receive my living room furniture and chairs for the dinette set on 7/31. So when it got closer to the new date I received a call again stating that my delivery date was pushed back again to 9/17, and at that point I was asking for a refund because I wanted to go into the store to look for something else. The person that I was speaking with on the phone told me that because it was past the 7 days I could not get a refund but I asked him why because it was not my fault that my order was pushed back. Then he told me that if I wanted another table that I could go into the store purchase one and pay the difference if there is one. I asked him why would I have to do that and he stated that my table was $133 and I mentioned to him that it was not purchased separately it was a 5 piece dinette set that I paid $433 + tax and deliver fee for. That really made me upset and frustrated so I just told him to give me the new date which is now set for 10/2 because of Covid and they are waiting to receive it from the manufacturer. Now I totally understand with it being a pandemic but at least compensate for me having to wait 3 months for my furniture. I was then told that per his supervisor, they can't do that. Once I get my table or if I get it I will NOT be doing business with this company again because at this point I'm over it and I just want my merchandise that I paid for. I feel like after the second delivery date that was given they could have at least offered me a chance to either wait for my table or come pick up the chairs they delivered and allow me to go into the store to exchange the whole set for something that is readily available. This is not how you handle customer service nor conduct business. The whole situation was handled so unprofessionally to me as a customer.

We purchased many items from this location in early March. It was understood that our mattress and base were on back order, but that it would be in and delivered by the end of the month. I had contacted the office at the end of March to verify this was still the case and was assured that it was. As we approached our original delivery date, we never received the phone call we were promised. I called customer service who said they were unable to deliver in the promised time and would need to reschedule for April 5th. This was an inconvenience at the time, but understandable and we reset our date for April 5th. On the 3rd, I received another call that the delivery was changed to April 6th. Again, frustrating, but understandable. On April 6th, the delivery driver showed up with the base to the bed only and said they knew nothing about a mattress. I called Customer service and waited on hold for two hours and forty minutes before hanging up. I was able to reach a person on the live chat feature an hour and a half into waiting. While this person was apologetic and helpful, they were only able to reschedule the delivery date for April 9th. I agreed to the date and received the confirmation message on the 8th that the delivery would be made between 12-3 on the 9th. At 10:45am of the 9th, I was contacted by the delivery driver who said his only order was to pick up our old mattress and box spring and he did not have a mattress to deliver to us. At this point, I have attempted to contact the corporate office, but am only met with the option to wait in the queue for customer service again, or leave a message at the corporate office. When I dial ZERO to leave a message, the phone system says the prompt is unrecognizable and sends me back into the queue. I have no idea when I will receive my delivery and I have no one to respond to my inquiry. It is my assumption at this time that I will not be receiving my purchase, and considering my wife is pregnant and in need of a mattress to support her, immediate action is needed. We have paid full price for half of the promise service.

My wife and I purchased a couch and love seat set from weekends only in March. We were sold a warranty package with the furniture that guaranteed repair or replacement in the event of any damage to the furniture, especially pet related damage. On the weekend before christmas last year our pet parrots got out of their cages and started trying to nest under the couch. They ripped up the cushions and tore at the leather seems and made quite a mess. We called Weekends only and they told us we needed file a claim under the warranty and that everything would be taken care of. We filed the claim through Safeware's online portal and sent them pictures of the damage. After some back and forth correspondence they sent someone to see the couch. After the inspector came and went safeware sent an email saying that our claim was denied because the damage occured over multiple incidents. I have no idea what that could mean, multiple beak bites? The damage is significant and it occured while we were away over a 24 hour period. We promptly filed the claim and asked for help, I can't see what we did wrong. I called weekends only and told them what their warranty company said and they stated that everything should be covered and that the warranty they sell is good. However, now that we need the warranty to take action the staff at weekends only says they wont do anything to help. I have spent multiple hours on the phone with their customer service asking for help to resolve this issue. They sold me their warranty, their sales staff assured me this would be covered, weekends only is the company representing this warranty and using it to sell their merchandise. I am appalled that I am now spending hours upon hours calling both companies and getting no response. Safeware wont answer the phone, return any calls, or emails since January. Weekends only customer service said they would try to reach the safeware adjustor, Sara ***, but then never returned my email or call either. I just want these companies to honor the warranty they sold us and promised to uphold on the front end.

We purchased multiple furniture items from Weekend Only as well the "Protection Plan" . Our couch was damaged when our cushion covers were off getting cleaned and our Great Dane made a chew toy of the foam cushions, destroying several of them while we were outside working in the yard. Pet damage is a covered claim under the plan we were told. In fact, we were suckered into this scam in the first place because of the other "pet related" claim stories we were told when we bought the plan. All lies. We made several attempts to submit this claim. First, it was nearly impossible to get in touch with anyone to even submit a claim (ultimately a waste of time anyway). We did everything we were supposed to, we had our receipt, and we took and submitted several pictures from every angle as they asked us. We followed up and was told we needed to submit more pictures from different angles. When we followed up again we told we needed to more pictures with measurements. Getting frustrated and feeling we were just being strung along (we were as all this is ultimately a tactic they use to avoid paying the claim) we called again to get the status of the claim and were told our claim was being handled by another company and we had to resubmit the claim to them. Well after another the week long struggle to submit a claim and told to follow up in 24-48 hours--thinking we were finally getting somewhere--when we first tried to check the status we only received an error that our claim was not found. We tried calling and while on hold for over 45 mins (eventually just being disconnected with no answer) we were able to get a representative on a chat who immediately told us that the the claim was denied because "it looks like more than one incident". Asked to talk to a supervisor but only received a very condescending "I'll forward to a supervisor" and then we were disconnected. Clearly this is scam company selling scam products which is supported by other complaints as well. This scam is carefully designed to exact as money from consumers while using lies and scam tactics to "void" the policy. They have no intention of paying the claim and make it as tedious of a process as they can to give them more leverage before eventually just flat lying about

We purchased a reclining sofa and loveseat on 12/16. It was delivered the following week. We purchase the warranty program at that time in case of scratches or tears. We have two dogs and salesperson adamantly told us it would cover pet damages. The warranty company was ***, it was the *** Complete Protection plan for $126.00. I completed a claim on their webite on 7/13 especting to hear from someone, a couple weeks go by and I hear nothing so I check the complaint on line and it stated it was closed on 7/14 No phone call, email or resolution. I called their customer service to be told they no longer administer those warrenties that I has to contact Fortegra. So I contact that warranty company and filed with them on 7/27 to which the damage had gotten worse since the original service requests. on 8/6 was told I was approved for service by 8/19 I emailed multiple times stating I was not contacted by the repair service, I was told to call them directly. The warranty company they sent the work order doesn't even service my area. I called back and was basically told not their problem and was sent the service information from another repair service. Still no contact 5 days later called them, they could not come to look at the piece until 9/30. Came by that day told me they can reorder the cover for the top portion of the couch and service would call me when the part arrives. Heard nothing so I called them to be told they were not covering the damage because pet damage was not the cause. Which it was three months prior but everytime you sat on the couch more ''fake leather'' would peel off. I was upset and advised that I was not happy and I would be going to management within Weekends Only and they literally laughed at me. I called Weekends Only and after an hour hold, was told I need to talk to Shayla. Left her a message, no response, called back three days later to be told she sent an email and would let me know. Two weeks later still had heard nothing, called her back. She stated she sent another email but basically there was nothing that could be done. Obviously I will never purchase a warranty program through them again and more than likely get my furniture from a more reputable furniture company in the future.

Hi, I am writing a complaint about Weekends Only not honoring their store 7 days warranty on a dining table at the South County Lindbergh location. ***(3/13). My family and I went to Weekend Furnitures to look for a dining table. A sales rep named Calvin (I think that was this name) who was a male white causasian about late 40's helped us. We liked the Ashley Morsville table (88x30x36 dimension with extended leaf). It came with chairs but we did not liked the chairs so we asked for the price for table only and he quoted us 409 and told us there was one left in inventory. We asked for a discount for the table. He said he can not. We asked if we can buy the floor model for a discount. He said that he can not sell the floor model until the last table has been sold. We then asked what type of warranty does this table offered. He said that it was 7 days plus 10% restocking fee. We stayed a little longer to pick out some other chairs so I am sure he probably remembers us and our conversations. In no time that he mentioned that the table he quoted us was a clearance item. We proceeded to the checkout lane to pay for the furniture's. The cashier even reiterate to us about the 7 days warranty policy. We also bought a patio side table and took it home that day. We bought the dining table and chairs and told them we will pick it up on 3/20 because the sales rep said they did not have enough chairs in inventory at the store and it would have to be shipped from another location to their location. ***(3/20). I picked up the dining table and the chairs. It was all boxed up neatly in original packaging with no noticeable damage. On that night, we assembled the table and the chairs. Everything looked nice and no damage upon inspection. We double checked because of the 7 days return policy. ***(3/25) Only after a few days of normal usage, We noticed the table top begin to form bulges in a few places. It was unbelivable that a new table would have such poor quality. The bulges formed around the crease in the table and only around the creases. It looks like very poor design where water can seep into the table and form bulges. I can provide picture if needed. ***(3/26). My wife called the corporate hotline at [protected] to initiate a return. She spoke to a customer rep and the rep told her that the table was a clearance table and it can not be refunded. My wife told her it was not on clearance and she mention about the conversation she and I had with the sales rep on 3/20 about the warranty. The rep would not listen and just keep repeating that the table is a clerance table and non-refundable. The rep told her to call the stores the next morning. She told me about it and I tried to called the hotline again that afternoon around 5ish. No one answered and when trying to press 1 to leave a message, it goes nowhere and it just repeats the message that tells me to press 1 to leave a message. I hanged up after 40 minutes of waiting. ***(3/27). My wife called the south county store again and talked to a rep named Jennifer. She tried to explain and again the rep just repeats that the table was a clearance table and it can not be refunded without even trying to help. ***(3/27). That same afternoon around 5pm I called the south county store. Just like the 2 times my wife called the rep would not say anything else except that that table was on clearance even though I tried to explain to her either your store make a mistake or the sales rep intentionally quoted us a clearance table without telling us even though we asked what the warranty was. I even asked the rep what the original price was and she could not answer me. Finally I asked was for the copy of the receipt (which I do not have and I think I was never even given one) and asked to speak to a manager. The rep said that a manager will contact me within 24 hours. Frustrated, I thanked her and will wait for the manager call. No manager has contacted me as of yet (3/29). I have received a copy of the receipt. I thoroughly checked the receipt. In no where did it say the table was a clearance. The interesting part was that in the receipt it was noted "cus aware of 7 day return policy and 10% restock fee nm". nm is probably initial of the cashier. That tells me that the store make sure I acknowledge that I knew what the return policy was and again no mentioned of anything clearance. I am pretty disappointed on Weekends Only. Having said all that, you can tell either the sales rep intentionally mis-lead us into buying a clearance item without telling us even though we asked what the warranty was and was told 7 days plus 10 restocking fee or the cashier mistakenly marked the product as clearance. Nevertheless, Weekends Only screwed up and they need to admit it and initiate the refund process for the crappy poor quality dining table.