Welcome Finance Services
Reviews and Complaints

Im dealing with Welcome Finance On A Loan Im behind on Ive made numerous payments asking for a receipt each time ive not got a receipt yet. I think The Manager is ripping me off. Shes Taken me to small claims court I have no idea how much i ve paid other than my receipts She continously calls me wanting a payment. My family has spoken with an attorney about this matter. He tells us to sue her. Weve talked to the DA. The Waynesville N.C. Office is Very Nosey rude hateful. Take my advice dont deal with them unless you want to be talked to rude and hateful. I cant even Get a straight answer out of the manager as to my balance. My daughters is on the verge of suing the Waynesville N.C. office because of their lack of management. They wont give me an exact total of what ive paid them DO YOU CALL THAT GOOD CUSTOMER SERVICE i dont think so. Ive yet to receive a receipt on what ive paid them with the balance on it. I THINK IM GETTING RIPPED OFF. Weve called the BETTER BUSINESS BUREAU ON THEM. I Think they need to send me a balance as far as i know they could be pocketing this money.

I am writing this as I very annoyed with service provided by Welcome Finance, they are quick to deliver with secured loans and I think the government should intervene and stop this easy credit. When your cirumstances change they dont even acknowledge it but still ring every month requesting payments. We pay our normal contracted amount each month which we struggle with and a bit towards the arrears but they add more costs for letters and phone calls they make so this as made the arrears increase. All our other creditors have been brilliant and sympathetic and have helped but Welcome Finanace have been C##P! We wish we never went with them! SO OUR ADVICE STAY CLEAR as soon as we can remortgage then its bye bye to them!

I got a laon from this company a few years ago. I lost my job and fell a few months behind with my payments. When I got another job I made an arrangement for them to take double payments until the arrears were cleared. They took the first payment then called me and offered me a settlement figure. They confirmed both verbally and in writing that they would inform the credit reference agencies the account had been paid in full.

A week after paying the settlement sum I recieved an email from equifax saying there had been a " There has been a change to the Caution Flag status on the following account." It was from Welcome Finance and it was indicating I had paid some of my loan and the rest had been written off. That indicates they couldn't get the money and gave up. It's not the same as what was said in the letter they sent to me "On settlement of this account all the relevent credit reference agencies will be notified that this account has been paid in full".

They have been promising for two months to rectify this. This is something that can be done within 24 hours so I am not to pleased. I'm not in need of any credit at the moment but I want this changed ASAP and I get the feeling they have done this on purpose.

i got a loan of £13, 000 ...and payed £250 per month but becouse i have learning difficultys and have trouble reading i asked the woman out of the £250 how much comes off the £13, 000 loan and how much on interest per month ...she said £200 off the loan and £50 intrest so to make it clear to me i asked.. so next month my loan will be at £12, 800 and month after £12, 600 and so on... she said YES so i was happy and signed...also my partner got forced in to signing by the woman saying she must sign becouse she lives with me and if i dint make my payments my partner couldnt say they couldnt take my house ..becouse it wasnt my partnes house she had no problems signing but 2 years down the road ive found out that what she signed was JOINT APPLICANT and my loan was at £13, 300 ...thats 2 very big lies on there part which has made me now loose my house and they are threttaning to take it out of my wages before they have the order 2 do so which is classed as harrasment in a court of law ...im trying my verry best to make them pay for there lies to me and all you who have been robbed

i applied for a 13, 000 loan an a repesentative came round to my house to finalise it, as i have reading difficultys i asked her some finantial questions about what i was signing with the loan, i asked out of the 250 per month i had to pay, what will come off the 13, 000 loan and the intrest . she said 200 will come off the 13, 000 loan and 50 intrest per month, so to make it clear to me i said so after the first month of me paying 250 my loan will be at 12, 800 and i would of [aid 50 interest and the next month 2, 600 and so on and she said yes...so i signed! big mistace...tomake matters worce i had a x girlfriend living with me at the time and she was on my council tax so the loan woman said she neded to sign a form aswell, i said that is nothing to do with th loan is it? she replied noooo its just becouse shes on thecouncil tax and if i dint pay my loan she couldnt say she owns half my house so she signed!big mistaceagain after 2 years of me paying 250 per month off a 13, 000 loan im now at... wait for it 13, 500 plus my ex is joint applicant on yhe loan so she offishally ows half which i and the x did not want ... this woman lied and connedus decouse she probbley gets extra cash to geta loan going i think this is wrong ...now ive lost my home due tothis and im not paying them another penny they thretten to take it out of my wages but if they do i will not work please dont make the same mistake i did dont trust no loan companys and read everything over and over ...thank u

On the 24 of november i took out a car on HP from welcome finance3 days later i notice a fault with the car so i took it to my local gourage and they diagnose the problem then i call up after sales and they told me to take it to thire mechanics which i did .thier mechanics then call me back to say they touching the car because there is nothing wrong with it i explaine to the mechanic that there is something wrong with the car he said the car is solid so i took it to the main dealer and they told me the same thing as my local gourage that my suspension mount is worn really bad so i let them fix it which cost me £415 i tryed to claim back my money off welcome finance they told me thire mechanic says the job is only worth £149 which they send me a cheque for.Now the parts alone was for £230 how could they fix it for £149.

Myself and my late wife took a loan out of £2000 in 2006 over 2 years, i was informed that i had overpayed 2 months payments which added up to £315, welcome finance sent me a cheque which i put in to my bank, 7 days later the cheque was returned to me by my bank has it was not signed in accordance with the mandate. I took the cheque to my local welcome finance office and explained the problem, they said they would inform head office. Two weeks later i received another cheque which i took to my bank, 7 days later it was returned to me again by my bank. I have now phoned head office 4 times and have been told 4 times that somebody will get back to me but as yet i have had no reply. This has now gone on for 6weeks and being a single father with a 12 year old daughter £315 would help me out a little. i would be gratefull for any help with this problem.

I took out a loan with this company in 2004 after keeping to my repayments i was signed off by the doctor for ligit reasons.I was told i could not claim on my PPI as it did not cover this condition. After I eventually got through to someone I was told that it does cover this. I have written several letters of complaint which seem to get lost. The first person that dealt with it moved office so the complaint was left. When I call the local branch I get rather rude staff. I have been promised callbacks within 48 hrs which have amounted to nothing. It has now been nearly 4 months that I have been trying to sort this out and try and get some of my PPI as i was not wanting this cover in the first place and when I went to claim on it, it ended up with father meeting my repayments.I have went through the financial ombudsman with this complaint now as I do not feel I am getting fairly treated. With working with insurance now, I know the company I work with would not deal with any customer in this way. The buck would not be passed, promises would not be made if they could not be kept. The company seems to be run by a bunch cowboys. In the end I had paid more than double than the loan amount in PPI and charges as I could not keep up with payments when I had been signed off.

I went through an online loan company which searches for loans and passes on details etc. I received a phone call from Welcome finance which after a lengthy discussion was told i had been approved. They sent out a pack for me to fill in and send back with bank statements and a copy of my passport etc.
Was told the money would be in my back within 10 days.
That was nearly 3 months ago and despite sending them numerous emails and letters, and faxes have heard nothing back from them.
I am now in financial difficulty as a result of spending money i couldn't afford as i thought i would have £2, 000 in my bank within 10 days.