Wells Fargo
Reviews and Complaints

I use Bill Pay through my Wells Fargo account and pay my private student loan and also a Wells Fargo credit card. In April I accidentally double paid my credit card instead of my student loan. When I realized what had been done and explained to a supervisor through the student loan he had said that I could just pay both my April and May in May. We both agreed and they said they would pull $593.83 from my personal Wells Fargo account. On May 24 they pulled $593.83 and informed me that everything was good. On June 4th I received that I was over my limit to my Wells Fargo credit card by $223 (which is what I had double paid to them in April 20, and had been processed through then). When I called to see what had happened they said that the payment a month and a half later had been reversed. They then informed me that the private education loan at Wells Fargo had pulled it from them. I NEVER gave permission for this and never knew this could be possible (and remember I had already paid this). When the education loan department spoke to me on June 4th they said they saw and was sorry for the mistake and that I had actually overpaid $370, I requested for this to be put back into my account bc now I was in a bind with the credit card. They said they would in 5-7 days. Yesterday June 9, I received $195 when I called the education student loan they said well they only owed me $195 and they kept the rest and could never tell me why. I was informed that I would speak to a supervisor and one couldn't talk to me and I was promised one would call me by the end of the day, which never occurred. When I called today It said I still owed them my next payment of $300ish, I don't understand how any of this is possible. I have paid $816 in 2 months and y'all are still informing me that either you owe me money or I owe you. I want me $223 back that YOU took from me unknowingly. I have been a loyal customer to you guys for 10 years and have NEVER experienced the trouble that I have been the last 2 month. I have always paid and even if I was going to be a day late I would call and was informed I would never experience backlash from it bc they could see I always paid and called if I needed a few extra days. Now apparently nothing is getting documented of the conversations (it says it is recorded) and I have proof of all the money they keep taking. If this doesn't get settled soon I will be contacting my lawyer plus many others! I am not one to get angry but when my money is taken without my consent and I am told it is straight and then I get told multiple different stories and I have clearly paid and always do! I want my money back and his settled!

We had wind damage to our roof. We submitted a claim, got two bids, as required, sent in the paperwork and received a check for the damage. We need our roof repaired ASAP. Wells Fargo, being the Mortgage holder, has to endorse the check so that work can begin. After several excrutiatingly long and arduous phone calls with inept "checklist" clerks, we have had to submit adjustor's paperwork from the Insurance Adjustor, send the check back, and still they say it's the wrong paperwork. We sent it in again with the actual contractor's bid showing exactly what work he'll be doing. We were assured that the check would now be endorsed. WRONG. We called again to Wells Fargo and they said it was incomplete because they had to know the exact number of shingles going on the roof. What? They haven't ever seen our roof, so how does this prove relevant to start the work and get it done? Our insurance adjustor is so fed up...he has never had to do such ridiculous things with ANY other bank, and he's at a breaking point. I just received the check and it's in the original UNSIGNED format with the same original stupid paper asking for adjustor's worksheet again. I cannot say enough bad things about the idiots they have at Wells Fargo. Both my husband and I have Bachelor's degrees and are professionals. These clerks and managers at Wells Fargo are completely inadequate to deal with professionals. We've been with Wells Fargo now for 12 years and I wish I had never met any of them. I have no idea how to get them to sign this check before our roof gets so bad they'll have a much bigger claim for leakage.

This branch used to be a good place, then things went all to hell about a year ago. The bankers are rude and mean, the manager of the tellers is the worst ever. She has no manners and her attitude sucks. She treats you as if you are begging there not managing your funds. She even yelled at us. It is a shame to see how terrible this place has become. I moved all my money to my credit union. No more of their abuse!
Here is the issue with the terrible customer service as whole for Wells Fargo: The branch managers stay too long in the same place, they cozy up with the district manger and choose employees who are their buddies and their pawns, and then their personal agenda and views are reflected at the branch and then the branch becomes a swamp. The managers have their pawns to cover up for them and the district manager covering up for them, and in return they cover up for their buddies of the employees and chase off the ones who don't fall in line.
Wake up Wells Fargo!

I made cash deposit of $400.00 on 5/31 and then incurred 4 overdraft fees later in the day.
Had my deposit cleared immediately(which it should have because it was cash at the main branch) my account wouldn't have been overdrawn.
I check my account 24 hours later and that deposit STILL hasn't posted and I incur ANOTHER 4 Overdraft fees for the same items as the previous day.

I have been making mobile deposits (more than 6 months) into my business account of checks from a company I have worked for years - and now suddenly WF decided to put a restriction on my deposits. Normally, I receive a message that the funds will clear on such and such a date. This time there was no message, and no reason given why the funds were not available.
I called the local branch to fidn out why and even they did not understand it. They said to see what happens in the morning, and if my funds are not there yet to call them back and ask them to manually make them available.

This is pretty ridiculous. I have been banking with WF for years, and I have received checks from the same company for years. This is my Business! I would never treat a client that way.

Sandra l caro
21 parmelee avenue. New have ct. 06511
Cell phone: [protected]

Mr. Nathan miller
[protected]@crunchct.com
Crunch fitness stratford
1100 barnum ave, stratford, ct 06614
[protected]
Cc: ms. Melisa devito
[protected]@cruchct.com
Cc: sabrina santa maria (Claims assistance center) credit card claims.

New haven, ct. May 31, 2017

Dear mr. Miller and ms. Devito,

This letter is to demand full reimbursement of fees that your center has charged to my visa credit card since june 03, 2016. The total I believe is $296.12. I am not sure when your charges started as the credit card has not provided statements before june 2016 yet.

I am demanding the return of this money as I personally did not enroll in crunch fitness center. Instead, I received a gift of $120 from dr. Chelsea harry, my friend. She took me to the center on february 2016 and gave the 6 months gift to come to a zumba class that we both like, loren’s class. I accepted as I was not able to take loren’s classes at jcc gym, a gym I have been member for more than 15 years since I came to this country. I was not able to have her classes because my university teaching classes conflicted with jcc zumba schedule.

The day when dr. Harry took me to the center, I was asked for my id and my credit card. They said it was a mere formality so I did not see anything wrong with it. I signed a paper of what I understood was a declaration about my health. I did not and never have signed any authorization to charge my credit card for membership. I was informed that if I wanted to continue after the six months I shall inform the center. I called the center in july and told them I did not want to continue working out there as I was able to come back to my classes at jcc. I also went to the crunch fitness in orange and told them I was not coming back. A front desk employee entered the information I gave her in the computer and told me it was done.

I have been very busy and did not think I had to reconfirm any of the affirmative steps that I had already taken. I moved three times from my original home, traveled to colombia to take care of my sick father, taken care of my sister here in usa, taught in the university and bought a house. I had a lot on my plate. I was not looking closely at any single item of my credit care statement and as explained above, thought the matter was resolved.

When I first learned of this problem on may 24th, I was surprised that crunch was continuing to make monthly charges after my cancelation. I then contacted my credit card as I found out that crunch center had charged me $21.22 monthly since june 2016 and on april 2017 charged me $62.7. I called my credit card on may 24th to dispute those charges and cancel any further charges, the credit card said I was not allowed to cancel or dispute these charges. That only the crunch fitness was allowed to cancel those charges. During that phone call, the crunch fitness agreed to cancel from that date on. However, I am disputing the charges from june 2016 to the cancellation date of may 2017 since I never authorized those charges. Also, I did not use the facilities since I was firmly convinced that I was not a member since I had not authorized any payments.

I would never imagen a gym would treat a customer so badly and steal money from someone that loves to the community and loves to work out. I am very disappointed in your business.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the above address and phone number.

Sincerely,

Sandra l. Caro

Cc: consumer financial protection bureau (Cfpb)
Connecticut department of consumer protection
Better business bureau.

So my wife's truck gets wrote off. The insurance is covering most of the loan, but we will have $2800 balance left on the loan. Wells Fargo will do nothing to help us and says we have to pay off the loan at $400 a month until it's paid off. They will not lower our monthly payment nor put a freeze on the interest or anything, basically it's sorry about your luck. So now we can't afford a second car until 7 months is up. This in unbelievable that a company has no empathy for a customer that was just through a traumatic experience and has the only vehicle they had wrote off. So upset that this company will not go the extra mile to help us.

To whom it may concern,

I asked for a quote for a 15-year home mortgage from Wells Fargo in Raleigh/Chapel Hill North Carolina in April. The person in charge was Nolan Link. The rate quoted was 3.25%, with zero points, and 90 day lock. I had another quote for 3.125% from Bank of America, but since I had my checking/savings accounts at WF preferred to keep my banking in one place, so Nolan and I then had a phone conversation where I indicated that I would go with Wells Fargo if he could match another quote for 3.125%. He said he could do this and sent me an updated quote with the new rate, which I initially agreed to.

However, I didn’t notice until later that he had actually changed the agreement in two additional ways without telling me: I first noticed that Nolan added .5 points to the agreement (worth about $2, 000), which he later agreed to remove after I confronted him about it. But not only that, I then noticed that he reduced the lock period to 45 days instead of the original 90, and he later asked for nearly $2, 000 in additional fees to extend the lock date back to the original 90 days. Neither of these modifications were discussed explicitly with or agreed to by me, and both were clearly ways to add additional fees not in the original quote/agreement.

Given both these issues I decided terminated the process with Wells Fargo and instead will now go with a more transparent lender. Both attempts to change the agreement without my knowledge and extract extra fees from me were deceptive and unethical, and it was only because I had multiple quotes and was paying close attention to the details that I noticed this. My guess is other borrowers would not notice fees getting surreptitiously slipped in like this. I have now alerted my realtor to let his clients know Wells Fargo is not a trustworthy lender in this area.

William Maddux

-5/20
- A manager took a change order to the branch on Broadway here in Lubbock Tx. At 1pm( this branch closes at noon) I noticed that the banker (Laura) shorted us $600 in change. When I called the customer service they said NO ONE could help me out. The only way to get the money is to contact that branch's manager but cant do so until Monday. I asked if that manager's supervisor had he/she personal number so I can get my money. They said no. So basically Wells fargo stole $600 and there is no way to help me and get my money back. This is not the first time this branch has made a mistake with our change orders and or deposits.
My name is Tyler here at Raising Cane's
Office: [protected]
Cell: [protected]

I truly hope that Mary Mack has an assistant somewhere monitoring these complaints and brings this to her attention because this is an example of poor customer service at Wells Fargo.

I have been a customer since '93 (Corestates/Wachovia/now Wells Fargo). Have been happy w/ service until April 2017.

Debit card has been rejected at least a dozen times over past past seven weeks at local ATMs. Each time this occurs, I have to call the fraud detection center and ask them to unfreeze account. Each time I call, I get a different reason this is happening. High fraud at machine. Fraud software being triggered for some unknown reason. Bad electronic swipe on card. "Solutions" have been soft boot of card; hard boot of card; reissue of card; reset card chip.

I also stopped in branch. They dialed phone to connect me w/ Fraud Dept. Same old story.

I was given an executive office customer service number [protected]) by the branch employee for special problems. I contacted Fraud Division and they assigned a Fraud analyst two weeks ago. Once they handed off to Fraud Division, they closed case (#2904849) which is not great customer service. Asked them why they don't stay on top of this until issue resolved? Handing off to Fraud feels like throwing a customer service issue into the abyss.

Called Fraud Division again today because card was frozen. No record of any analyst looking into this.

I have easily spent over six hours of my time trying to resolve this issue because I don't want to switch. May have to after all. And I'm a former banker!

My best guess is that the Wells Fargo software was changed back in beginning of April as they try to push non-swipe access with your cell phone. That is when my issue began.

Greg T.
[protected]@yahoo.com

I have called customers service (case #2904849)

On april 26, 2017, transaction id itj8781uk462451h, on my paypal account, I was billed for $36.91, and april 27, 2017, bill again through my wellsfargo account for the same amount of $36.91.
the order number: 572688efmt, for 1 tul 54 ivr e07a01, 2 flo rb sage m26a03, and 1 pet bag will p19b04.
I would very much appreciate it if you can rectify this situation.

Thank you.

I, Sidney Ray Snellings, due submit citizens public concerns due to being victimized by local authorities and bank business employment.aswell, accountholder, susie g, linkhart, of Conroe, tx.using ownaccount, writing checking account checks, then submitted illegal concerns about activities of using own checking account.submitted to banking system and using authorities for additional benefits for legal advantage.thanks, sincerely, mr, sidney Ray Snellings, [protected], 9187 Crystal springs Dr.conroe tx, 77303,

My freind needed a check cashed for emergeny second party check i used the atm outside to deposit it all wemt well went in the next day to pull the cash out to give it to her no fees no nothing just the money that was still in my account which was 43 cents one day before payday i am gour hundred and forty three dollars in the hole how does this happen my rent is due i cant go threw with money just disappearing this is not the first time iv been screwed over now im getting told only 30 dollars can be taken off of that and no explanation as to why i owe money for depositing a check

On april 26, 2017, my normal routine before I use my debit card is to check my accounts. When I checked my account today I noticed 2 overdraft transfer fees and additional fees. And an available balance of $6.91. I made 1 transaction on yesterday that should not have caused my account to be overdrafted. I called the 1-800 and spoke with several customer reps, due to the call escalating. This was an illegal transactions in my account. I check my account everyday or every other day. I view my pending transactions and my deposits/credits and such. I look at my available balance as well, because even though a transaction is pending they still deduct it from your available balance, which I thought was a good thing. I made 1 transaction on yesterday for $18.81 and I had previously transfered $43 from savings to checking, leaving me an available balance of $300 in savings and $43 in checking. This morning I noticed they said I overdrafted my account and to my surprise took from my savings an overdraft fee of $37.50 and another for $75 plus an additional 2 transactions of $12.50 each (Total of $25). Leaving me an available balance of $6.91 (Checking) and $209 (Savings)... Does that make any sense. I immediately called in and they kept trying to go over my activity, which I get, but if im checking my account on a daily basis and I make sure my transactions reflects my available balance. Even if I did go over my limit, why all the fees when my savings had more than enough to cover. I have been very careful with my transactions with this bank since all the negative complaints and reviews and lawsuits. Now I understand why? They make illegal transactions in your account and they give you no solutions. If I over-drafted my account, why would they leave $6.91 available. I am requesting a refund!

I made a deposit at 1:30 p.m. on April 21 (this is a check from my employer I deposit one every month) the next day I got an email that the funds were available this also showed on the online banking app. I tried to use my card 2 times and it was declined when I called the bank they said I was overdrawn 112.00 3 days later the bank still shows funds are still available. they gave me 3 different reasons why check was held (in other words) no one really knows. we called the online center several times they say the check will be held till 5/2 by boss shows that check cleared and had funds out of their acct on saturday morning. Went to the branch also and they say they cannot remove that hold. Now I will have to fight the overdraft fees as well. This is a local check. NO ONE WILL HELP WITH THIS ! we called again today funds still show available on our acct and they refuse to remove the hold. closing all the accounts we have with them they are horrible !

To Whom It May Concern,
Re : loan number [protected] with Wells Fargo,
I have sent a certified letter to Wells Fargo on March 20th and they have received it a week after. In my letter I advised them that I have, at least 4 times, called [protected] ) and e-mailed to the commercial servicing as advised in the notices about the insurance matter since 12/2016 .  One time on 2/9/2017 I spoke to a man which I forgot to ask for his name who said everything looked fine, the other time I spoke to a lady name Ashley. And my insurance agent Nicole called and spoke to a man name Mike  because I kept receiving notices stating I owed money to Wells Fargo due to the fact I don't have insurance therefore  Wells Fargo forced to purchase one for me. This issue seemed to be a problem every year when I renew my insurance for this loan number on property located at 300 N & 310 N 11th st, San Jose, Ca. 95112 . I have renewed insurance on this property in August 2016 under policy number CAF114226 with CSE insurance group for 310 N. 11th st and policy number [protected] with Mapfre insurance co. for 300 N. 11th st  . These policies will be expired in August 2017 . My insurance agency is : ASIAN BUSINESS CARE INSURANCE SERVICES, phone number [protected] has provided Wells Fargo with both policies on 9/22/2016. Regardless, I kept receiving letters showing current insurance due of $8176.63 is due May 1st. My question is, why would they have to buy insurance for me while I already bought mine and my insurance, just like in the last 8 years, provided to them ? why didn't they get back with me or my insurance agent as they said after many of my phone calls, my insurance agent phone calls and emails ? and kept sending notices stating they will have to buy insurance for me ? when I sent them the last letter I also attached with it copies of my policies, and asked them to get back with me . They never did . Instead send me a new bill for the insurance. I'm very frustrated with Wells Fargo . This lender is really a worse lender and unethical conduct, unscrupulous and no professionalism .
Please give me your hand, please help me .
Thank you very much.

Monique Nguyen
7401 Prindiville Dr
San Jose, Ca. 95138
[protected]@msn.com

We are a small business based in the uk. We have entered into a relationship to import products from the us on an ongoing basis. Our first attempt to send a payment of 7388.16 gbp to aztec rents and sells via wells fargo, san francisco (Wfbius6wffx) has been unsuccessful.
The only way to complete this payment is to receive the money back from your bank so we can try to make the payment again.
My bank (Barclays) in the uk have attempted to contact wells fargo twice by swift message and have received no response and can’t guarantee its safe return. We need our money back from you asap to place our order to receive the goods and fulfil our commitments to our customers. The money has come from 133 laguna ltd. Contact [protected]@mac.com

Dear Sirs,
I am writing to ask your assistance with a matter involving Wells Fargo. I was the victim of an internet scam involving renting a vacation Condo using Craigslist.
In Late December, the people involved asked me to wire money to a Wells Fargo account located in Mount Pocono, Pa.
The Account no was [protected].
Once we became suspicious of the rental and the account we immediately contacted Wells Fargo.
We spoke to someone at the bank in Pa and they told us the money was still in the account but told us we need to contact the Wells Fargo Fraud dept.
I called [protected] and spoke to a person named Bree. I told him everything I knew and and he told me he would file and internal report and will handle it internally. I called back a couple of other times, but they would not give me any info as to progress or was my money still available.
On December 23 I filed a police report with my Farmington Michigan Police Dept. ( 40849/004). A Detective Miracle was assigned to the case. In subsequent contacts with the detective, he has told me that Wells Fargo will not help him at all and will not give him any information. He was looking into the possibility of what legal action he can take to get information from you people!
I was wondering if anyone there can help me at least get closure on this case. It would be a shame if the thieves did get the money after we had reported the possibility of fraud and we know that the money was still in the account. I have plenty more information I can supply anyone that will help.
Can you please get this to the proper person at Wells Fargo that can help?

Sincerely,

William Fedelem
33940 Moore Farmington, Michigan 48335
[protected]

As I read about the lack of controls at Wells Fargo I want to bring up a complaint I called about a few years back. I was getting scammed by someone who opened n account at Wells Fargo Bank. I had sent them money by wire transfer to discover they were committing fraud. I immediately went to a branch office to try and stop the transfer. The money was still in the account. The amount was $24, 000. I also had the attorney generals office call over and talk to bank officials to get this stopped. This all happened on the same day when the bank had the time to stop the transfer. I think how the lack of controls on checking accounts might have led to this or had been the reason this was never corrected. I believe this was all in 2012. I spoke with Alicia Lee the sales manager of the Harrisburg branch at the time, and I know the Attorney Generals office called the branch. A few days later the bank returned about $4, 000.
I did send a followup letter to your organization. So there should be a tracking. I was told since the amount was over $10, 000 the bank would also have to file a notice of the fraud with the Government. I would like to be refunded the money that was lost. I can get exact amounts from my bank records, and you bank should also have a record.

George A Foster Gfoster @lamar.com

This is the third attempt to get my mortgage refinanced. Wells Fargo always has an excuse from their end first the computer system was down. Then I was to have missed the deadline, I couldn't get papers notarized because no one would touch the forms, now there is a payment with a cash paid mortgage payment made.
Is this company a scam for refinancing?