Wells Fargo
Reviews and Complaints

May 31, 2018. I am not a account holder of your bank and one of the tellers had asked me if i were and i told them that i wasn't and was told that the account holder can put in a complaint and I told her i would and was told i can as a noncustomer.I had went to deposit money into my sons account and was told I needed a money order and that Wells Fargo no longer accepts cash, and the reason being money laundering in the area. Really, we live in a areas where the community where poverty level is high, unemployments is high . I found this to be very ridiculous considering the location. Most people here cannot afford to put money into an account such as elderly and single parents who need to send money to their children/grandchildren or for bills. I think the situation needs to be re-evaluated and the location considered.

I walk inside the bank & need to be seen, I sign the paper which the first page was all filled, the rep told me to sign on the next page and I did. I waited for 25 minutes and a random person comes In, signs & gets called first then me. This person signed on the 1st page all the way down at the bottom, like literally not on a line or number, he signed where you would find the fine print! I told the rep & because the man sat down and said no he been there, she ignores me and continues with the man! So here I am an hour later and still have not been seen!

I tried to deposit cash into a friends account to cover vacation cost and was told wells Fargo no longer accepts cash deposits unless you are the person on the account, however you will accept a check or money order (even though I had all account information). That is the stupidest thing I have ever heard and hope what ever [censored] superior came up with it gets fired. As a 22yr old with a 2 year degree seems like I'm alot smarter than what ever [censored] (who I'm sure has a bachelors degree or two) came up with this because you forgot that you would still have to accept cash in the overnight deposit box which is exactly what I did. And realize the hardest part of outsmarting you was walking back to my truck to drive through the drive through. Have a great day

This morning, I learned that my account was taken over by Wells Fargo due to suspicious activity on my account...I completely get this and appreciate it. However, a loop of not well thought out policies have left me without no way to access my own money during one of two 3-day weekends I get each year. At age 60, and a loyal Wells Forgo customer since Wachovia days, I perhaps have 30-or 40 of these holiday weekends remaining in my life, and Wells Fargo has just stolen one of them by a preventable series of incompetent policies. Here is what happened...

Weekends with Wells Fargo...
Yesterday when buying gas, debit card declined, despite have $$$ in bank.
Called number on card from the little wine party I was attending, meeting 20 or so new people and spending an hour on the phone after arriving...classy.
Two charges to my account for Apple Pay cash, not me of course, the WF rep will send me new debit cards, the typical fraud scenario. No problems so far.
Then i tried to log in to my account, user not recognized.
Called again this morning, my account has been "taken over" by Wells Fargo account protection... okay, understandable.

The representative said "You need to provide me the verbal access code that was given to you in a previous call, otherwise there is nothing I can do."
I say there was no access code provided to me, this is my first call on being unable to access my account. The man who handled my debit cards did not provide an access code, we didn't even discuss my inability to access the account.
I speak to the supervisor and we discuss the system whereby a verbal access code is the only way to access an account, and that there is no provision for a circumstance when the access code was not provided by the human on the other end.

The supervisor gives me the account takeover team phone number to get further guidance.
Put on hold...a recording "we are experiencing a high call volume...all representatives are with other customers... press 1 to leave a voicemail or continue to hold...yatta yatta"
After 5 minutes, I hear a connection... a different recording..."we apologize for any inconvenience, we anticipate wait times longer than 5 minutes, your call will be answered in the order it was received, or press 1 to leave a message"...another connection and another message (note I did not press 1)..."operator unavailable, leave a detailed voicemail message" then a different message, "you cannot record a message for account takeover, this Mailbox is full" and then the call ends.
I repeat this loop of dumb 5 or 6 times, and conclude they are all at the pool for the weekend.
So I have no access to my $$$ on a holiday weekend, and no debit cards, and I will end up taking time off work on Tuesday to visit a bank in person right after a 3 day weekend. I do not carry cash, ever. Luckily I have other accounts, but not everyone does.
I understand that fraud is rampant, and I should be angry with the criminals, not the bank...after all this is to protect my account. But it is abundantly clear that it is not customers that banks are protecting, they really could care less about the people, it is their bottom line that they are guarding, no matter how it impacts their patrons. So WF has built this loop of incompetent practice and feigned customer service to placate the patrons with phone reps adept with their scripted robotic empathy, and theatrical concern in the voices of the recordings, while denying me access to my own money---with the obligatory apology for any inconvenience and a smile, of course. Makes stuffing the mattress with cash seem like a viable choice.

I'm not sure what an appropriate resolution is for me, short of recreating a lost weekend. I suppose that fixing a remarkably inconsiderate and stupid policy that can potentially disrupt the lives of their still human customers might be a good start.

Larry Sizemore

Glen Rock PA

Three accounts with Wells Fargo for most of my adult life

I inherited my parents home on January 2nd, 2017, when my father died. At this time the mortgage was with Wells Fargo, with a 40 year loan, and 10 k in back taxes. My father had to have his taxes deferred, in order to be able to pay his bill. I spent months sending Wells Fargo paper work for a modification, and they played with it for almost a year.
Then I found out that the loan was zeroed out, and transferred to SLS loan servicing.

SLS has been doing the same thing to me, and now they tell me that they are going to foreclose the property on me. I have sent so much paper work over and over again to both companies.

This house belonged to my parents for 45 years, and I do not want to let it go, but I do not know what I can do. Can someone please help me.

Thanks, Patricia F. Harvey

My name is Dr. Glasgow and a member/customer of our (Wells fargo Bank) for the last 10 years.
Notwithstanding, I visited your Bank Branch #0067476 4 this morning 23th. Instant, 2018. to conduct some transaction, i.e. pay house mortgage in addition to other transaction...
Conversely, I was waited on by Teller AKA "Hidie", I first slide my debit card to commence transaction, "Hidie then requested an ID, and I presented my NC-driver's license.
I then inquire - is this a new policy, "Hidie" responded that she does not know me! And I responded that's understandable, keeping in mind that I always frequent this branch because it supports my convenience...
To that end, my concerns are as follows: Very disturbed with "Hidie" spoke aloud what my transaction entailed, this was done in the presence of banking customers who were waiting to be attended - UNACCEPTABLE!

To that end, "Teller-Supervisor (name unknown) joined in and made some derogative comments which were uncalled for - This individual stated "Verbatim" It could be her mother, she would have to provide an ID to prove that she is the right person associated with this account. Alarmingly, this was done in a manner that aroused the attention of the other banking customers waiting to be attended, this type of behavior exhibited was very embarrassing - UNACCEPTBLE!

Again! Be reminded, I will always complied with the bank's policy of providing an ID when required to do so!

Ultimately, I would recommend some type/kind customer retraining for both individuals; this however, can enhance market sustainability.

Dr. Glasgow

The branch manager, Amber Burgess at the Northside office on Hwy 268 in North Wilkesboro NC is extremely rude and ugly towards customers and her tellers. The other day a teller told her she needed some coin from the vault and Amber's reply was "get your own damn coin". I've heard her talk ugly to and about her employees and customers there in the lobby and behind the teller line in front of everyone. It is very rude and disrespectful to everyone. I no longer will do business there because of her. No one dealing with the public and especially someone in management should not be talking like that to anyone or about anyone. I was very put out and will not be back!

Wow, called to move funds out of Wells Fargo. Was told they will be sending us paperwork and then we'll have to get it notarized and then we'll send it back to them and then they'll send our money to us.

No wonder they are the subject of so many lawsuits!

No wonder no one should do business with them.

They were the second company we called - the first one accepted our request over the phone.

5/14/2018 $99.99 (GOOGLE *pixe g.co/helppay# Ca card 5867)
4/30/2018 $71.47 (p00000000079412342)
4/23/2018 $28.46 (P00000000877555588)
4/23/2018. $33.54 (S388111625171278)
3/19/2018. $4.39 (S588076808629054)
3/15/2018. $2.19 (S388073138050768)
3/9/2018. $10.99 (S308067610922915)
3/8/2018. $10.98 (S468066145398002)
3/7/2018. $13.18 (S388065461919325)
All these are not my authorized purchase. I want my money back as soon as possible. I have bought NOTHING from Google play and I have not approved any authorization. I am an individual NOT a company This is a very upsetting thing .
Plz back my my dollar. I am a poor man.

Hello, I sold a mobile to ur clint and he made a payment for us to our syndicate bank but the money was not came to us, when we called to bank they said us to pay tax we accepted and paid the tax of 10000inr again ur bank mailed us to pay 25000 as a tax is it a kind of joke for u I don't understand what nonsence all these, and foreigners don't have any contact number to contact u. I paid a tax of 10000 inr and then ur bank said us to 25000

I live on st pete beach, fl and I use the local spb bank. But every time I go in there I just stand in line waiting and waiting. The reason i'm waiting is because they only have one teller working. They have greeters, advisors, managers, drive in window tellers, but at the front they have one so we just stand in line and wait. I stood in line today for 10 minutes out of my 30 minute lunch hour. There was no indication that the one teller working with the same customer was going to be finished any time soon. So I walked out. Then I had to go to another wells fargo bank in pasadena and again, I wait in line for one teller! What is going on? I don't feel like going to my bank should be this stressful. If wells fargo doesn't have enough money to hire adequate tellers then they shouldn't be in business at all. I tell you this, not because I actually think something good will come out of it, i'm writing to tell you why i'm closing my account and opening with a bank that actually cares about the customer experience. I would think wells fargo has had enough bad press and would be trying very hard to make their customers happy. Here is one customer that is decidedly not happy.

I am a 48 year old home mortgage client who up until a 30 day late payment notification from Wells Fargo had near perfect credit. My credit score was 811. It dropped to 696... yes that's correct. I have never been late on any credit payment almost 30 year consumer history.
My husband and I were in the middle of moving from AZ to CT and although I had requested that our mailing address be changed, and Wells Fargo claimed it had been, we were not receiving our monthly mortgage statement.in the midst of the chaos of moving, we did not realize this was the case. Literally every other utility co. and creditors managed to get our statements mailed to our CT address. FYI - I have not received a hard copy Wells statement since January. Long story short, when we were late on our February payment (I believe it was Feb) none of your fail safes occurred - no phone calls, no email notifications, etc. I just happened to realize that I had not paid our February (I believe) payment while paying other bills.
I called Wells in a panic, immediately paid the February (I believe) amount (34 days late at this point) and paid March. I again asked to get our statements mailed to our CT address, asked why we didn't get a phone call or email or anything letting us know we were past due. I was told we should have and NO one can explain to me why we did not.
I asked for an assurance that this would not affect our credit report - no assurance could be given. You, Wells Fargo, had already issued a negative credit "whatever". I began the dispute process within Wells Fargo. It was exhausting and beyond offensive.
My credit score and my husbands tanked.in the meantime, during the dispute an improved credit notification showed up and our scores recovered. We thought we were done.
Unfortunately, I checked my credit score this morning and it had dropped down again to 726. We did not realize that you had not actually removed the negative "mark" (or whatever it is called). Our score had improved while the issues was being disputed. I spoke with [removed] (spell?) several times throughout the dispute process. She was of no help and basically just dragged the entire process out. When I told her that Wells refusal to remove the negative credit "mark" was unacceptable and that I wanted to escalate the issue, she told me that her supervisor was going to contact me within 48 hours. That never happened. However, it was at this time that our score improved, so I thought it had been taken care of and did not follow up with [removed] again. I was wrong and after spending 30 minutes of the phone with Transunion now understand the repaired score was temporary.
Please have someone pull up my file. I am disgusted that I am still spending time on this and will file a formal complaint with whatever consumer protections groups I need to... Unbelievable that you treat really good customers like this... Take a look at our credit histories. The fact that wells takes no responsibility is this situation, knowing the circumstances is just disgusting.
[removed]
[protected]@cox.net
[removed]
Mortgage is for [removed]
Current mailing address is [removed]

Recently closed out of a huge banking enterprise, had a checking account, decided to open a credit account with Wells Fargo, that is when all hell broke loose. This particular banking location has changed banks (at least names) 7 times in the 37 years where I have resided. Over the last 10 years or so with this bank, with a checking account, no real issues but with a credit card, mega issues. My issues arose with the customer service representatives. Have to believe these people are paid minimum wage and you pretty much get what you pay for. These individuals are not well trained and read from scripts. Anything complicated goes right over their heads. Try to talk to managers or supervisors but get attitudes from people lower on the ladder. They, in my opinion, just want to know how much money you have and may even show up at your front door to rob you. These huge bank's employees are scum, sleazy and extremely unprofessional. I have closed out of another huge bank where I had credit cards. I wrote to the complaint department and the reply I received was unacceptable. If these underpaid, young little whippersnappers don't shape up the businesses they work for are going to go right down the toilet! Customers are what made their banks so large and if customer service is terrible, these banks are going to loose customers, their backbone. For me, it is a process of elimination to find a bank that has a good reputation and one I would want to do business with, pretty much like finding a good man. What happened to good old fashioned pride, and integrity on the job, I ask? Do I have to mention the manager greeted customers with his fly down on his pants!

This is the 2nd time that ASC and wells fargo have tried to Forclose on my property. They have reported that payments were not made when ASC received the payments and Wells Fargo changed my account number and have reported that payments have not bee n made since Mar 2017. I have records of payments made and received by ASC up till December of 2017. Wells Fargo claims no payments and I have proof of payment. Wells Fargo stopped payment on my January 2018 payment, and I have made no payments since January. I am Due 5 payments before the 15th witch is $8830.00. They are claiming I owe them $23744.00. I also have paid $1800-1950 each month when my payment is $1768. I have never received credit for this amount either. I have had a mortgage with them since 2006 and in 2013/2014 they took $8900.00 in payments from me, I paid the $26, 000 in addition to this and was never returned my money. This was all due to trying to refinance through them and was told to hold off on payment for 90 days and then apply. This has been a complete catastrophy and I am not going to stand for it again. I am filing a class lawsuit against both companies and Trust God They will pay me for my hardship this time.

Wendy medina at Glenwood branch, Boise, Idaho. I am a Construction Contractor in Boise. I wanted to open a Buisness Account at this Branch. I deal with multimillion dollar construction of Custom Homes and Buiness buildings, Office Consruction. Wendy Medina the Personal Banker there was Rude, and too Busy for my multimillion dollar account. She is arrogant, he probably figured since I wasn't in a suit but in work clothes I wasn't worth her time. I will take my Buisness to Zions Bank. I heard they handle large Buiness Accounts. John in Boise .

We moved into our house in 2010 while my wife was working full time. I currently work part time. We were doing well financially. My wife lost her job in August of 2014. Around that time, Wells Fargo raised our mortgage payment to 1309.00 per month. They put us on a forbearance plan and they were letting us pay 600.00 a month. That left 709.00 per month adding up over 3 years. Now, we are 23, 000 indebted to Wells Fargo. We want Wells Fargo to take the 23, 000 off. We have talked to them about refinancing our loan but they refused. If they refinanced the loan to 600.00 per month we would have no problems paying the mortgage. We don't want to lose our house. We have nowhere to go. Please help us we are in desperate need. We have a 15 year old son who is very upset as our we. Please help us save our home. Thank you. Loan number [protected].

On 5/30/18 i withdrew $1860.00 out of my account at wells fargo, left the bank and went directly to another bank to deposit. When i was informed that one of the bills was counterfeit. That bank took the counterfeit bill wrote up a report, and told me to take it up my bank. I did and was basically told i should have noticed it. It is sad and pitiful that a bank treats their customers as thieves.

It is Saturday April 28 2018. I just deposited a cashiers check from a local Credit Union for $13, 465 at the Wells Fargo on Prince Rd in Tucson AZ. Branch #0006074 2. The deposit went into my Business account. The deposit slip indicated that $5000 of that total would be available on Tuesday 5/1 and the remainder would not be available until 5/9? An explaination at the bottom of the deposit slip indicated that "checks deposited today exceed $5000". My immediate thought was that I am doing business with the wrong bank. Do you really expect a small business to allow you to do this? I am a small car dealer and in the last 30+days I have made 17 car sale/transaction deposits of $204, 975.56 with an average of $12, 000 plus per transaction. During this same period my Ending Daily balance has been as high as $104, 000 and no lower than $48, 000. I have been a customer of the bank since I started my business in 2003. As of today your online credit score has me at 818. Right now I feel my loyalty to your bank is not being reciprocated. I need someone to call me and assure me that I am wrong. Bob Ross [protected]

I opened account # [protected] at Home Furniture in Baton Rouge to purchase a bedroom set. The store representative said as long as you make your payment on time you will not be charged any interest. When the account was paid down to about $1200 Wells Fargo decided to add $900 in interest to the balance almost as much as the bedroom set cost pushing the balance and payments higher. At this I thought I was dealing with the mob.
I contacted a Wells Fargo representative but got no response. I am requesting that Wells Fargo remove t he $900 interest that was added to my balance.

My husband and I called Wells Fargo to have our line of credit increased that we have specifically for home repairs. We explained why we needed the increase and offered to send the information to them regarding the vendor and quoted amount. A few days later, the vendor came and did the work. $6k worth of work to have our furnace and one AC unit replaced. When the vendor tried to run the credit card, it was denied. After calling Wells Fargo, they told me the vendor was not on their approved vendor list. After all the discussion about increasing the line of credit and explaining what we needed it for, they are now refusing to cover it. This is unacceptable. If they approved us for the credit limit increase and agreed to pay the vendor, they should honor that. Plain and simple. Now I am stuck with a $6k bill that I cannot pay because Wells Fargo lied to us.