Wendy’s
Reviews and Complaints

I have worked at Wendy's restaurant since December of 2010. When I first got the job I was given many shifts until a manager named Anne Marie decided that she has a "personality conflict" with me she cut all my shifts down and was giving them to a guy who refused to wear a hair net even though his hair was at his shoulders and he would work on his car in the parking lot in his uniform then come back in and prepare food without washing his hands.I asked her multiple times for more shifts as I was having a child but she cut my shifts back further to 2 days a week...I finally got another full-time job through the week and I let Wendy's know that I would not be able to work past 10 at night through the week as i work at 5 am.When I went in to get my schedule the next week I was booked for 4 days of that week and all the shifts went to 11 pm and were scheduled all throughout the week.I mentioned it again that I could only work weekends if that was the times they needed me to work to and when I got my schedule the following week it was the same as the previous week.I called Anne Marie the next week and mentioned to her that if I did not have decrease in shifts or shift times I would have no choice but to put my 2 weeks notice in, she replied that I would have to talk to the other manager Joe about putting my notice.When i got my schedule for the next week there were only 3 days so I assumed they had done what I had requested which was to lower the amount of shift I had a week, i spoke to Joe and told him that I would not be putting notice in and that I would wait until my girlfriend who had now had our child went back to work.I called today and asked what my shifts were for this week and Anne Marie picked up and she told me that I quit so I was not scheduled...The weird thing is I never quit and I never put in my 2 weeks notice...how is it possible there aloud to do this?

I love the apple pecan salad w/grilled chicken. Well it has happened too many times that the mixed lettuce are wilted and apples are brown. Spoke to manager and reimbursed my money. However, I do not want a reimbursement but my salad. I explain to manager that wilted greens can make people very sick! Also, I have gone twice for coffee in the morning and waited way too long (10 min?) which I decided it was not worth. They are very slow in taking care of their customers. This Wendy's is located on Route #2 in Isabela, Puerto Rico 00662. The only good thing they have is the baked potato but not worth the wait! Please look into the this matter.
Thank you, SEFR

I was working toward management at Wendy's. The G.M. was always pushing me to work harder and faster even thought I was doing my best. Meanwhile everyone else slacked off. Over time I endured several complaints from other managers that seemed pety or something I had no control over. For instance, "we have ran out of salads on several accounts during the night, you need to make more salads." "That's not my fault I make my salads by the sales for last week day and you have plenty of lettuce to make more salads as needed, if needed."
I trained someone to do my job and in exchange I got a reduction in hours and was told they were moving me to nights. I had my kids in an after school program allowing me to work days. I told them I can't work nights and weekends til I get my raise so I can afford daycare. They told me they did not care. So much for flexible scheduling!
One day I made the mistake of calling to tell them I had to take my daughter to the doctors and I would be there as soon as I could. I didn't get done til about an hour before I was supposed to get off work and I still needed to get ready for work. Several managers were saying I should be fired. They told the store manager that I did this on several accounts of which they had no write ups because they never happened. I owned up to my mistakes, but I was told to watch my back. I thought It was time I quit, so I put in a 2 week notice and added during this time I can not work nights and weekends. They told me if I refused to work the closes I was fired.

So its Friday. August 26 2011 I stoped for a Quik side salad with Cesar dressing. I was stRving and on my way to the doctor for a consultation. Neways I got the salad of was a little brown on some parts but that doesn't bother me because I eat a lot of salads. Well not 40 minutes after I ate it I am sitting in with the doctor and I StEger getting nauseous after a few minutes of this I had to excuse myself and ran to the bathroom threw up how embarrassing but at least I was in the right place to be sick. Now right after this I felt fine the nausea subbsided and I am just at home resting. For one thing I have not thrown up in 11 years so this is strange for me. I will never eat a salad from a fast food place again.

I went to wendys in nj and ordered my favorite burger combo and made it very clear i only wanted a little ice in my drink. Th elady nodded that she understood. When i got to my table ready to enjoy my meal i opened my cup and it was full of ice. I asked to have another one with less ice and they gave me another drink with a little less but still way more than i usaully like. totally ruined my lunch and made my whole day crap.

I had went inside to order my number 1 like I always do had went in 2 times that week and the register lady was supper nice but the manager was in the back by the drive thru window and he was walking back in fourth yelling come on talk to eachother and was yelling at the sandwich girl sayin come on your too slow your supposed to be done in 8seconds! That is so rude I told the register lady that manager is really rude and he had yelled at the register lady saying stop talking get tto work! While she was talking to me their was about 2 other people in line and I chatted with them and they totally agreed about him and I asked the register lady what was the manager name and his name is alex has long blonde hair and was wearing a blue shirt! That manager is just rude your employees should not get treated like that I love going to that wendys I would really appreciate that you either tell him something or relocate him because if I see him thier again and I hear him yelling at the employees again I will tell him something I never had a problen thier your employees are super nice and I just dont think they deserve that! I will stop going to that wendys if I continue hearing this

Just spoke to a Wendy's Canada employee on the telephone after I submitted a complaint through their website. In Canada, they have dropped the sizes of the Frostys, yet kept the prices the same. Effectively, the bottom line is that this move by Wendy's is a price increase. I don't know if this has happened in the USA. The medium sized ones were 16 oz and now they are 12 oz. Same price of $1.89. I'll never buy Frostys again. A carton of ice cream from the grocery store will do. What a rip off!

I usually come to this wendy's, but NEVER AGAIN! Every time i come here the food is just pathetic! i know arbys is joined by wendys somehow, because i work at arby's and if they have the same mission as arby's then i wanna know what the problem is... i had a rude black lady wait on me, she was huffing and puffing because i didnt know what i wanted. i came around 8:30 on thursday... my fries were very old and looked nasty, my spicy chicken nuggets were old and greasy tasting.. my chicken sandwich as good, but the quality of the food was a zero.. every time i come here my order is not right! im really starting to think of calling the food department on this place.. i understand they want qf3 but all i get is the fast out of the whole thing... if nothing is done i will make sure to call the health department... im tired of waisting my money on poor quality food... the economy is bad enough! i will make sure to tell all my friends about this place and tell my area supervisor. To top it all off i didnt even get a my recepit. so even if i wanted to get a refund i couldnt and get accused of lying, and trying to get free food! Choice better employees!

I ordered a spicy chicken sandwich at the drive thru on June 14, 2011 at approximately 8:05 pm. Luckily, I felt like I needed a bite of it before I took it home to eat it... The chicken was not cooked and it was still pink... I knew it tasted off as soon as I bit into it. Went back thru the drive thru and returned it for a salad. Did not get any apology at all. I will not be going to that Wendy's again!

We have been a customer of wendy's for years. But we are through with ever buying anything again. It is all money in your pockets. The small $1.00 frosties were great and just enough. Today I went by wendy's and ordered a small chocolate frostie, the dollor chesse burger and a small fries. The girl gave me a chocolate frostie and I said what this. She that is our new cup for the dollor frosties. Cheap dudes! I shall never return to wendy's. Now it is a rip off. It is only worth $.50 now. People beware for those that don't know. I'll go to whitecastle something that is excellent. People wake up smell the roses. You are being screwed by wendy's cause they are getting rid of a loosing company 'arby's roast beef" the second worst. What you going to do about it, besides nothing?

I ordered a lunch from the wendys at 725 s. Newtown rd. Today. The hamburger was cold, the fries so laden with salt they were inedible, and it took 20 minutes of standing in line waiting. That's with only three people in line. This is the worst experience I've ever had at any wendys.

Coworker took my glasses claim she did not know who's they were. I have had management yell at me in front of crew and customers I have to go to the bank all time to get one's and fives and had to go to other Wendy for things we did not have on my owe gas I was do my raise April 24 2011 it was not in my pay. The night crew did not do their closing work. I would open Monday have to close before opening I clean tables walls and bathrooms ect. Most of crew and some management would use curse words they used the f word all time they were ask to stop did not . I was their for two years !

Ok so her is the issue, I was charged 2.98 for just two Double stack sandwiches only. I order just those items. Both Drive thru and indoor menu price was 99 cents! When I asked why it was not 2.10 the cashier said that's what the register price says so that's the price. So I got charged 88 cents more. Now it may seem lilttle but I have had issues with this Wendys before due to poorly cooked food and even this problem of being charged more than listed price w/ tax. I don't know who to address this issue to but I have seen Wendys business that are even close to the location of this Wendys business do a great job! They are doing a poor job and ruining Wendys name. Please someone come and talk to the owner of this one!

I ate lunch at Wendy's and left my phone on the table, I was back at work when I realized that my phone was missing and I called my boyfriend to see if it was in his car, he looked and went back to Wendy's to check. He asked the cashiers if anyone had reported a phone missing, they looked him in the face and said no, but he could see another employee behind the counter playing with my phone! He had to walk to the area between the kitchen and the restrooms and confront the employee about it, proceed to call it from his phone and take it from him! Of all the things I have ever seen this is rediculous, if they are stealing from your customers you must know that they are stealing from the company. I will never eat at any Wendy's ever again.

Order a chicken club, got home and it had no bacon on it, I called the store and the manager said keep your receipt and she took my name, the next time you come in we will fix this for you. The next time I went there the manager said she couldnt do anything. So wrong. I have went to wendys website 3 times and explained my situation there and they say within 2 business days someone will contact you. Never heard a thing and its been 2 weeks since I started with this. If I pay for a sandwich with bacon, I want it to have bacon on it. Wendys customer service is totally unacceptable. So I guess my friends and myself wont go there again.

our family of six went out to eat at wendys restraunt i spent $30.00 first they were rude as they took my order, then they got our order wrong, and when we told them the order was wrong they took the tray and fixed it but they pushed the tray right into me after slamming the tray on the counter. I spend quite a bit from them but this really upset me.

I was on a long trip to Montana, and I decided to get some coffee for the trip and stopped at Wendy's in Enumclaw. I ordered a coffee, and the fries sounded good, so I ordered them too. I decided to just stand and wait for my fries, and I saw the fry gal put them in a bag and hand them to the counter girl, who dropped the sack on the floor. Then she just bent over, picked it up, and walked toward me as if to hand me my food. I was appalled! I informed her that you do not serve food to customers after you just dropped it on the floor, and that she should know better than that. The fry gal basically acted like it as an imposition to remake some fries and informed me that it would be a few minutes to wait. BFD, my other option was to accept food they had just dropped on the floor! I WILL NEVER EAT THERE AGAIN!