Menu
For Business Write a review File a complaint
Wendy’s

Wendy’s review: poor customer service 12

A
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had not been to wendys in years so I decided to take my two children there. We were eating our food when my 7 year old daughter said "Yuck I am not eating this." She showed me her sandwhich and she had taken a bite of a dead bug that was in her sandwhich. I took the sandwhich back up to the front. The manager was standing right at the counter talking to another employee about the guy just getting out of prison. He did not say anything to me about our problem. I also took my daughter to the bathroom before we left and noticed a lot of dead bugs laying in the hallway. I will NEVER go back to another Wendys again. This Wendys is in Council Bluffs, Iowa on Broadway.

12 comments
Add a comment
R
R
Richard Quon
Aug 21, 2007 12:00 am EDT

I am referring to the Wendy's on 34th Street between 7th & 8th Avenues in Manhattan. Just because some employees don't like their job or are in a bad mood does not give them a right to be rude to customers! This cashier threw a bag at me just because I asked for a bag for the drink. Wendy's should not assume that everyone is eating in and therefore put everything in the tray. I am sorry that she had to put the tray and then had to get upset because I had the audacity to ask for a bag!

M
M
Melonie Cole
Aug 21, 2007 9:46 am EDT

I just has a chicken frescata sandwich and have become extremely ill. The chicken salad had a weird after taste and was definitely not good. Having not ordered this sandwich before, I was expecting a lot more that what I got.

Try adding some good ingredients besides pepper to the salad, how about apples, nuts, raisins. Peppers have a tendency to overwhelm the flavor of anything.

C
C
cobalt tinor
Aug 25, 2007 8:17 pm EDT

i find this hard to believe, in food service (an area that I worked in) insects/animals is a big NO-NO! especially infestation that you suggested. If that story was really true which i highly doubt you need to contact the cities Health Department, they can get shut down for that.

A
A
Allison Mitchell
Aug 28, 2007 5:19 am EDT

I had a baconator last night for dinner and i just so happen to look down and the burger and I see some kind of bug that I have never seen before. I called the Wendy's where I had received my food and all they did was offer me a free meal. Like I want to eat another bug or something.

L
L
Lauren
Dec 01, 2007 1:20 pm EST

My complaint is towards the Wendy's on Candia Road in Manchester, NH. I wanted to go to get something out for lunch and my mother was with me, so I said I would get her something too. We drive up and the person over the intercom says "Order please." Not "Hello. May I take your order please?" - so rude. So I told her what we wanted and I asked for two Diets Cokes -one without ice. The girls practically barked at us "What size do you want with that?" I said medium. She tells us the total in a very pissy manner and we drive off. SORRY YOU GOTTA WORK FOR A LIVING SWEETIE, BUT THAT'S LIFE! DEAL WITH IT!
So I noticed as we were driving up that the screen said 2 COKES! And so when they tossed the bag and drinks at us, I checked our bag which was fine. Then I sipped the drinks. REGULAR COKE as I suspected. I told the girl at the window that we had said twice that we wanted diet coke. She says in an annoyed voice "Oh my God..." and goes to get us new drinks. Came back with two diets, WITH ICE! At that point I just wanted to get out of there. So I asked for salt and ketchup for my mother. The girl wasn't listening. I had to say "HELLO?!" just to get her to look at me. She gives me the stuff and we drove off.
You know, I'm sorry you hate your job and you don't want to work on a Saturday, but you're not going to have everything handed to you in life. You want money? You gotta work. I plan on complaining straight to Wendy's as soon as possible.

J
J
justin
Jun 17, 2008 4:59 am EDT

Цarning, some stores have bugs. dont go to those ones. I know of one that has cockroaches. I dont even want to work at that one. And the place has forced someone i know to quit and he's been a manager for a couple years now.

K
K
kikiblue12
Hacienda Heights, US
Nov 18, 2010 1:04 am EST

I visited Wendy's for lunch today in Fullerton store# 1664 and ordered a Blt Cobb salad. After 4 bites I noticed a head in my salad and looked closer and saw it was an insect. I am beyond disgusted that they serve this quality of food to customers. I am glad I noticed it before eating it and I want other to know how disgusted I am with the quality of product sold @ Wendy's. I posted a review with 2 photos of the insect on Wendy's yahoo page for other consumers to see...

http://local.yahoo.com/info-21111977-wendy-s-fullerton?tab=photos#photos

T
T
tanya avery
Toronto, CA
Feb 18, 2011 10:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

my husband and i went to wendy today feb 18th on lebovic and eglinton my husband asked for a spicy chicken sandwich and got a spicy chicken wrap with bacon on it, he doesnt eat meat, and our drinks were warm no ice and there fries were really salty we are never going too eat there again. And the woman taking our order just stuffed the bag without caring.

J
J
James Giarelli
US
Sep 20, 2017 10:55 am EDT

your store in twinsburg oh #[protected] is a disaster when it comes to getting my order after waiting 20 t0 25 minutes

J
J
James Giarelli
US
Sep 20, 2017 10:57 am EDT

your wendys #[protected] is the worst when I order my food I have to wait 20 to 25 minutes, before I get it, why?

J
J
James Giarelli
US
Sep 20, 2017 10:58 am EDT

why do I have to wait 25 minuted for my food?

J
J
James Giarelli
US
Sep 20, 2017 10:59 am EDT

why are you not answering me?

More Wendy’s reviews & complaints

Wendy’s - treating employees unfairly 173
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wendy’s - changed the formula?? 46
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wendy’s - severe food poisoning 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
    +1 (888) 624-8140
    Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number
    Customer Care
    +1 (614) 764-8478
    +1 (614) 764-8478
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number
    +1 (614) 764-3044
    +1 (614) 764-3044
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number
    +1 (614) 764-3368
    +1 (614) 764-3368
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number
    Media Contact
    +1 (614) 764-3300
    +1 (614) 764-3300
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number
    +1 (614) 764-3327
    +1 (614) 764-3327
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number
    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
    Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number
    Vice President Investor Relations
    More phone numbers
  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Wendy’s contacts
Wendy’s Category
Wendy’s is ranked 8 among 60 companies in the Fast Food Chains category