Menu
For Business Write a review File a complaint
Whataburger

Whataburger review: Rewards 1

A
Author of the review
11:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I provided the Whataburger employee the QR code from my app to use for the honey butter chicken biscuit and she refused it. She literally argued with me but never provided a reason as to why I could not use it. She just kept repeating herself saying that their location would not accept it. Then she continued to call the manager who also argued with me and refused to accept my QR code. This is very upsetting especially to the fact that they failed to attempt to scan the QR code. I rack up points for a reason and just to be told it is not acceptable if frustrating.

Desired outcome: I would appreciate it if Whataburger would provide the locations that do not accept the QR codes from THEIR app or train your employees again. I would like a response back. My email is [protected]@gmail.com.

Confidential Information Hidden: This section contains confidential information visible to verified Whataburger representatives only. If you are affiliated with Whataburger, please claim your business to access these details.

1 comments
Add a comment
T
T
T. King
Sep 24, 2024 8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Immediately contact Whataburger’s corporate customer service, explaining the situation and providing details about the location, date, and your QR code issue. Mention that both the employee and manager refused to even attempt scanning the code, which is unacceptable. Request clarification on why your QR code wasn’t accepted and ask for compensation for the points you tried to use. If they don’t respond, consider posting your experience on social media or review platforms to gain attention and push for resolution. Keep your app and QR code details handy for reference.

  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 1 1 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    100%
    Confidence score
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
    Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number
    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024