Whirlpool
Reviews and Complaints

BBB Case # [protected]

Description of Complaint:

Whirlpool Residential Refrigerator in my 2021 Jayco Pinnacle 36KPTS 5th Wheel Camper TIMELINE OF REPAIRS (Or Lack of).

04/2021 - Ice maker not working - turns out fridge was not cooling

04/2021 - initial tech comes out to check fridge

04/2021 - parts ordered and sealed system tech has to come out to determine issue

06/2021 - Tech comes out, installs dye dryer, finds issue, installs new condenser

12/7/2021 - job created Fridge is not cooling again - EVERYTHING in fridge is bad and needs thrown away

12/8/2021 - first appointment

12/8/2021 need to order dye dryer - schedule appt for 12/29

12/28/2021 - appt cancelled (no call, no communication, no show) - Called S&S no answer - Called Whirlpool

1/21/2022 - new appt made for 1/26

1/25/2022 - appt moved to 1/27

1/27/2022 appt - dye dryer was already installed by previous service tech (last year) when compressor failed the first time - had to order new parts - scheduled new appt for 2/10/2022

2/9/2022 - appt cancelled (no call, no communication, no show) - Called S&S no answer - Called Whirlpool

2/22/2022 - called whirlpool again... no communication, no calls, no show. Whirlpool states 2 parts arrived waiting on one with NO TIMELINE of when it will be fixed.

We are LIVING in our camper for the winter months. We have been without a working refrigerator since 12/2021. That is 3 MONTHS. It is absolutely unacceptable that they are building and selling new refrigerators but tell us there is NOTHING they can do to speed up our repairs. We had no choice but to purchase a refrigerator. W can't leave a non working fridge in the driveway and have no space inside for a second full size fridge. We have called whirlpool and the Service Company Whirlpool sent to us (S&S Appliance) MANY TIMES. We have been told there is nothing they can do. There is no supervisor or manager to speak to and there is NO compensation that can be given. I asked for a corporate contact and they told us they did not have one. The employees are rude and uncaring about the company name that they work for. I understand supply chain problems but to still build and sell new means that you CAN fix current production. I WANT

RESOLUTION NOW!

Caution!

It's sad when a Quality company drops to an unreliable level, BUT that is what has occurred to our US-based legacy company!

Over the past five years, we have had to purchase TWO Whirlpool washers!

Sad but the last Kenmore/Sears brands lasted over ten years before having problems!

In searching for the replacements we found that the Whirlpool washers and other products were about 1/3 more expensive than competitors, and Whirlpool does not provide coupons or compensation for poor product quality!

Consumer Reports confirms this drop in Quality in their reviews!

Sorry, Whirlpool... But I will NOT be falling for your "perceived quality" again!

I have a Maytag refrigerator that I purchased from Bestbuy in June of 2021. I called Whirlpool customer service Jan 29 to set up a service call for my refrigerator under warranty because the online tool was not working. I was told that there were no warranty service people in Hamilton (due to Covid) and that the supervisor Kelly would escalate and have someone call me back. I called back the following week and spoke to another superviser on Feb 7 and was told they were still looking into it and someone would get back to me. I called back on Feb 15 because nobody had called me back and was told the process had changed on Feb 1 and that I would have to wait 5 days for them to find someone that would service my refrigerator. That should have been done from the get go. I asked to escalate due to me having called in on the 7 and the 5 days should have started from then but was told no it would start Feb 15. This is terrible customer service. I have not had the level of communication that should happen during a good customer experience and I am not getting anywhere. They have told me I should have just had it repaired and submitted for reimbursement. I live in a major Canadian City, Hamilton, I should not have to do this. I have asked to speak to someone senior at Whirlpool and was told that is not possible. Nice job hiding executives... how about you step up and give me a call to discuss your lack of good customer experience. I will never buy a whirlpool product again.

We purchased a Whirlpool 24.7 cu ft French Door refrigerator Model no. WRF555SDFZ and 7 weeks after it was delivered, it failed. We lost over $350 worth of food and Whirlpool service wanted us to wait THREE WEEKS for a service appointment. It was delivered on 12/18/21, failed on 2/3/22 and they expected us to wait until 2/21/22 for a service tech and go THREE WEEKS without a refrigerator! Then we find out there is NO WARRANTY for food loss due to THEIR product's failure! I guess they KNOW they build garbage! We had purchased the refrigerator at Best Buy so we went into the store and Best Buy has replaced the garbage refrigerator with a brand new LG French Door refrigerator.

Glass plate will not stay on the ring falls off evert time we use it. Drives me crazy.

I have had an issue with the washing machine three times since purchase. The plastic over the hinge on lid cracked. I called made appointment, that was changed after calling and they stated Lowes is not supposed to make appointment. They came had to order new lid took some time but it was fixed under warranty. The plastic cracked again in September 2021. I called someone came, stated they had to order the part and would be delivered to the home. This is not how it happened the first time. Waited few weeks heard nothing called back, they stated not under warranty. No follow up, no phone call. The same issue happened twice second time not covered. On-line there are thousands of the same complaint that the plastic over the lid hinge cracks. There is obviously a manufacturing defect in this particular model, especially from looking at all complaints on-line. Called again to get it fixed through Lowes. They made an appointment and again the company they use Dan Marc appliance called the very next morning and changed the appointment to a few weeks later. I am a nurse that works with covid patients and I can not worry about a washing machine that keeps breaking and I am not comfortable bringing my uniforms to a laundry mat which I should not have to do in the first place. I just need a washing machine upgrade that does not have the plastic over the hinges that keeps cracking. Myself and my husband are the only ones who use the machine we do not slam the lid down which is what they are trying to say we do.

I have a conditioned garaged and continue to have water condensation under freezer door. Flamingo has come 4 times, replaced door, replaced seals, no resolve. This has occured over 7 months in all types of temperatures. Now they wont honor the warranty and let me pick another refrig. No where on the unit description from Best Buy does it say indoor use only or warranty void. THis is BS and false labeling. I am seeking legal advise. [protected]@gmail.com

Since day one, when you put your glass under the icemaker and push the button, the noise that's made as the ice comes out could wake up the dead. Another problem is sometimes the ice just keeps coming out very fast like it's uncontrollable. And after using it for several months, sometimes the ice gets backed up in the chute and creates a mess when I dig the backed-up ice out.

Otherwise, we are enjoying the refrigerator.

WGD7500GW0/ M91704409
I have a dryer for a little over a year and it STINKS. It takes literally hours to dry a load of clothes. I have had DanMarc here and I paid for it and they found nothing wrong. Then after complaining to Whirlpool that it was still not working well they sent another rep from DanMarc who said, the timed dryer worked fine, the sensor dryer was "up and down" whatever that means. He also raised the vent hose and reset it. I don't know what up and down means but it doesn't say its works great to me. So now I did wash and the first load took 2 hours on timed dry, this was a lightweight load should have tried in way less than an hour, and the load today took 4 hours on the sensor setting and when it stopped it still wasn't dry, so it took another 30 minutes on timed dry. This was also NOT a heavy load, just regular clothes. THIS IS NOT WORKING RIGHT, no matter what the equipment says when it tests. I am 60+ years old, I know how long it takes clothes to dry. I don't know what I am supposed to do but I cant have this dryer taking this long to dry. If I am lucky I can maybe do two loads of laundry in a day, how ridiculous is that. I believe that this is a lemon. It clearly doesn't work properly and no one seems to know what is wrong. This has not been right from the beginning but has gotten progressively worse.

We are a dealer on the Oregon coast. We didn't have shipments for over 5 1/2 weeks. We ordered products that were available on the West Coast and should've been readily available to ship. We were use to getting shipments every week on Fridays. This Friday we didn't get any appliances last week we got three appliances after waiting over 5 1/2 weeks. We have over 30 appliances on order. Why didn't you alert your customer base? Our rep is doesn't know why we aren't getting shipments. Also we've had to replace numerous appliances with brand new in the box inventory because you cannot provide replacement parts on warranty appliances.

Bought in april 2020 and sides of lid broke and cracked, so it would not close. Called in march 2021 and got a replacement lid in sept 2021 under warrenty they were on back order. Now the new lid is doing the same thing cracked and broke at the corners and is starting to not be able to close again, they are built into the lid and it cracks the plastic on the sides of the lid, it is a definite flaw in the hinges on the corners of the lid, but unfortunatly you can not just change them they are built into the sides of the lid itself.

How is it possible that I've been calling your customer service number for days, waiting on hold for hours and not a single person is answering the phone? I have a brand new (purchased a month ago) refrigerator and the freezer and ice maker have stopped working. I've lost 100's of dollars worth of frozen food because there's no way to schedule a service appointment with your company. This is completely unacceptable.

On 1-6 ordered Maytag Dryer. PO [protected]. You shipped via JB Hunt. Del #[protected]. Rec'd e-mail confirmation would be delivered 10-2 YESTERDAY. Rec'd a telephone call Sunday PM from you confirming delivery. It NEVER arrived. Called l early this morning and was told J B Hunt was closed yesterday. Called J B Hunt, and they advise NO--they were open and put me back to Whirlpool. Have waited over an hour--NO ANSWER.
Finally DID speak w/ a Lady who will contact JB Hunt and try for a sooner than next Monday delivery and call me back.
Understand delivery issues BUT there is no reason they should not have called me and try for delivery today. Would YOU want to be treated this way ? Do you really care if your CUSTOMERS are treated this way ?
Also, your Inside Pass contact # is really BAD--over an hour wait time.

I bought my washer back in November 2020. It began malfunctioning in June 2021 and we put in a request to get it fixed. It is January of 2022 and they have not resolved anything. I haven't been able to use my washer for the past year. Whirpool is mot willing to do anything other than refer us to the appliance care company but it is ultimately Whirpool decision to replace it.

Whirlpool products are nothing but junk! I bought this set specifically because it was made in the us. I am so disappointed in this overpriced crap! I am a single person, so I don't do a lot of laundry. I haven't even had the set for a year and the washer sounds like i'm doing a load of gravel, and the dryer constantly says drying complete. The load is still very damp. I've adjusted the settings. Same thing, then I get an error message. To top it off I bought a top load washer without the center agitator. I hate this piece of [censored]! Every damn load goes off balance.

We purchased a new side by side refrigerator on 10/04/2021. The model was WRS315SNHM03 Serial # HRA22 96945. Within weeks the freezer would no longer freeze and the refrigerator would not stay cold. I contacted Whirlpool for service to correct the issue. I have a log of 12 different appointments scheduled between November 3 and December 10, 2021. More than half of the appointments were missed for one reason or another by the Appliance Rescue repair person. So, after two months and repeated attempts to get the problem resolved it finally happened. On December 10th the repairman was able to reset the system, replace the freon, repair a small hole in the line and resolve the issue. There were several times during the repairs when I was told the refrigerator was fixed. I would purchase food that would only get wasted because again it was not fixed. Whirlpool customer service said that they would issue a food credit and apologized for the problems. After about one month I'm still waiting for the $200 food credit that they said would arrive in one week.

I have been a loyal customer of Whirlpool products for over 30 years. My last Whirlpool refrigerator lasted 15 years. In September 2019, I purchased a new Whirlpool refrigerator Model No. WRS 325SDH201, Serial No. HR82334740. Upon returning home from vacation last week, I opened the freezer door and noticed that the food in the freezer defrosted. The same was true in the refrigerator. The repairman examined the refrigerator and said that it had no freon. The freon was leaking causing the temperature to get warmer, the food to spoil and hundreds of dollars worth of meat, fruits, vegetables, etc. had to be discarded. The refrigerator is 3 years old. This is not something caused by my negligence but it is a defect in this product. I am now waiting for the repairman to fix this problem. In the meantime, I am using a cooler to store a few much needed items outside. Fortunately, the temperature is below freezing!

Purchased in August of 2019
Washer needed a new panel before the first year ended. Repairman said another part still needed. Ordered but still not in yet! Dryer just had to have service call and new kit put in due to making loud squeaks and thumps . I was told this was a very good set and so far have not been pleased at all with the quality. I wish there was a lemon law for washers and dryers.

My complaint is that I purchased a home and refurbished it. During the process I bought appliances which included Two whirlpool refrigerators, dishwasher and microwave. All stainless steel whirlpool products. I thought the company was good. I did this about three years ago but didn't move in yet because of remodeling. I bought them from Lowe's as I did with many of the items for the home.

The light for the refrigerator went out. You don't think anything when you buy these items. Not just a simple bulb to replace with little cost. I learn the 8 led light fixture is 50 dollars to replace. I call to complain and would at least like a discount for the product. No one could help so I asked for a supervisor or someone to assist.

I did get a call back from whirlpool. They will cover the 50 dollar light if I pay the service provider 87.50 for installing the light bulb module and the labor.

Understand I took this apart already and knew it was this light module bulb that was the issue. I tried to get them to send this light bulb and they wouldn't. I had to pay 87.50 and labor to replace the bulb. A company 50 miles away.

So, 87.50 plus who knows what labor is to provide me a 50 dollar part that would take me 5 minutes to replace. It was sad enough a light coat 50 dollars. Don't forget they would give me the 50 light for the fridge that went out but had to pay 87.50 for the call plus labor! I chose to go on the internet and get the light for 49….. something with tax to send the bulb.

Nice to give me the bulb if I paid over 100 for them to install the 50 bulb. You could of just gave me a break on the bulb!