Whirlpool
Reviews and Complaints

We purchased a five drawer whirlpool refrigerator for over $3000 from Lowe's 2016 and bought an extended warranty . It has flooded our house more than once and has been repaired more times than I can count. I have contacted whirlpool numerous times and I have contacted AIG the warranty company numerous times and still I have this piece of junk our house. At what point in time do you consider this Refridgerator a lemon? They all say I'm sorry but do nothing but repair, repair, repair I was told they would do nothing about our house being flooded from this leaking refrigerator... call your own insurance 😡. Our kitchen floors, walls were soaked, our basement walls, floor and ceiling were soaked... can you say MOLD! I have tried to talk with the CEO and was told he is too busy to talk with a consumer... really? I work for HCA and the CEO of this worldwide corporation is more than happy to talk with the " little people" as we are the consumers of his product! Whirlpool is terrible!

Purchased 3 appliances at Lowe's 3/3/20
Received refrigerator #1 on 3/5/20. Noticeable were dented door and side of refrigerator.
Received refrigerator #2 on 3/7/20 Noticeable were 2 dents on the door plus this refrigerator does not work. Has been running for 24 hours and the inside both the freezer and refrigerator are room temperature. Awaiting refrigerator #3 to be delivered 3/11/20.

We fear more trouble and are sorry we picked Whirlpool as our choice for appliances. We currently sit without refrigeration for 4 because your appliances arrive dented or inoperable. Not to mention the inconvenience of constant loading and unloading our food in an attempt to keep it from spoiling.

I purchased this range approx. 2 years ago and have only been using it moderately for 1.5 years, household of one person.

The appliance flashed message F2E1, stuck/shorted key. I had the local appliance repair send someone out and he told me the entire electronic panel needs to be replaced and the part is priced at more than $450. My reaction was shock and dismay. I bought an American made appliance and this happens.

I am wondering if this is a common problem with this model and what you can do to assist me in this situation. I can supply the receipt.

I appreciate your assistance.

Mary C. Burnett
[protected]@juno.com
[protected]

Good day

Kindly advise me on a major issue I am having with whirlpool south africa

I purchased a whirlpool oven model AKG659 /IX/02 about four years ago 

I recently discovered that the selector switch has burnt out and needs to be replaced

After contacting whirlpool South Africa I was told that the selector switch spare part is obsolete and there is no replacement 

To my surprise I was even told that nothing can be done

I am very upset and disappointed that a very recent model oven only four years old does not have any spare part and backup spares

I've spent a considerable amount off money on all my whirlpool appliances, never had a service problem before, but on this occasion I raise my concern to you at headoffice to please assist me as the south African office has very poor customer service and are of no help. I spoke to Mr gansen govender who is a Customer service executive, but he was very rude and offered no assistance in fact making me feel as if I was at fault for whirlpool not having backup spares for a fairly recent oven model sold to me

I would really appreciate if you could look into this matter and at least get me a replacement part or a replacement oven or some type off recompensation to the oven only four years old sold to me and not been told that there will not be spares within four years

Your assistance with this enquiry will be duly appreciated 

Our Whirlpool appliance is just slightly more than four years old. Unfortunately the ice maker stopped working several months ago. We finally decided to hire a licensed repairman to fix it. Well after four hours of attempting to do so he gave up stating that it was a design flaw in the wiring at the bottom of the Freezer. Apparently there were nine wires that were cracked or severed which several things including the ice maker.

We paid him $159 dollars for his time but because the wires are aluminum he was unable to even solder them together.

It was suggested to call you and see if we can get some satisfaction to repair this. He said the only solution was to buy a new door. Well, the new door would cost more than the original purchase of the appliance. Everything else works good with the exception of the ice maker.

We would like help in rectifying the problem. This is our 3rd Whirlpool appliance, one being a side by side Refrigerator that last 15 years.

We don't have the funds to replace the door and we were hoping that Whirlpool would help us out. We are two senior citizens with no children in the house and would like your help.

Sincerely,

Richard and Yvonne Odegaard
[protected]

I purchased the 5 year extended warranty from this company when my orignial manufactureres warranty expired on my washing machine. Well, my washing machine broke a couple of weeks ago. Whirlpool sent out a techniciam to see what the issues were and I was told that the repair would not be cost effective - that the part would be $800.00 and the service to fix it would be over $150.00 and therefore, the cost would be more than the $300 they allotted for repairs. WIth that being said, Whirlpool offered a buyout of my extended warrantyl however, they are only giving me 75% of the value of what I actually paid for the warranty and I am out a washing machine that could be fixed. How does a company get away with offering a warranty and then not honoring the warranty? There was no where in the paperwork that stated that the there was a maximum fixable amount. I never would have purchased the extended warranty from them had I known this! I want them to cover the cost of the machine to fix it! Not give me a "refund" that doesn't even cover what I paid.

HI

Completely unsatisfied with the quality of washing of clothes of this machine.
From the day 1 only, While washing clothes, they become more dirty than before washing.
Raised complaint many times but no solution is provided. Recently last 20 days ago raised complaint (Service requset no. FA210120684861) to customer care. Er visited, I told him to wash clothes in front of us, but he did not & said machine is ok.
But the problem persists same.

I am fed of whirlpool machine, Please provide the solution.

I purchased a Whirlpool washing machine FWG81284W in Belgrade, Serbia on 31 January. It was delivered few days later and the first time we washed the laundry at 60 degrees it started leaking.

We informed the service Beotronic via emailand they directed us to contact the company in Svilajnac. The problems started when Svilanac service manager sent as an anuthorized/ un certified mechanic without any work order. This person did not know how to open the lower front panel on the washing machine. In this way, our property was put at risk of incompetent operation.

I phoned this Svilajnac service manager and told him that I do not accept any unauthorized/uncertified personnel. However, he phoned again to inform us that he was going to send some mechanics from the town where I live - again unauthorized/ uncertified Whirlpool mechanics.

I hereby complain because of the serious violation of Guaranty list that states that I em entitled to an authorized / certified mechanics to operate my unit.

I hope that you can maintain the high level of your services in Serbia and help me solve the problem with the compromised unit being faulty from the beginning.

I am looking forward to your reply,

Best regards,
Vladimir Stojanovic
[protected]
vladimir032stojanovicvgmail.com

I purchased a new washing machine in November 2019 Model # WTW5000DW3 I am not at all happy with this machine. It take 3 times the amount of time to do a load of laundry and often have to do an additional spin and drain because the load is still very wet. It is not at all energy efficient because it take 3 time the electricity and longer for my dryer to dry the clothes that do not spin out well.

Purchased a Whirlpool Washer & Dryer set from Costco Canada and received the units the end of August 2019. The Washer stopped working on Dec 20, 2019 after only 4 months. Could not get service until Dec 30th. A service tech visited and could not determine the issue & said he had to talk to an engineer. After our repeated phone calls to Whirlpool customer service, they determined we needed a new motor for the washer we have owned for 4 months. Had to wait another 3 wks from first service to replace the motor. Had the second service on Jan 21, 2020 and the service tech installed the new motor. This DID NOT solve the issue and the service tech was at a loss on what to do next. After our numerous & repeated calls to Whirlpool customer service (explaining the situation over & over), it was determined that Whirlpool would offer a "exchange". Not sure what "exchange" means but we now have to wait 7-10 business days for someone from Whirlpool to call us back for next steps. As of today (Jan 30, 2020), we have been without a washer for 41 DAYS with no resolution in sight. How long is a reasonable time that Whirlpool expects their customers to do without a washer (that is only 4 months old). It appears at this time it could be up to 60 days without a washer. This is totally unacceptable. We previously had a Whirlpool Duet Washer & Dryer set for 15 yrs with no issues at all. We also have top of the line Jenn Air appliance - Fridge, Range & Dishwasher that will need replacing in the foreseeable future and based on this experience, we will have to think very hard if we want to purchase any more applicance from this company. We need help to solve this issue asap.

My unit is broken:
Initial complaint was made on 1/14 a technician came out immediately - on 1/15. He was unqualified for the job. He then went back and waited a week to order a dye kit that should have been on his truck. The dye kit kit came in and was installed on 1/21. The unit was making cold air and keeping a cold temperature for 3 days. Technician returned on 1/27 and found unit to have a leak in door seal and considered the unit unfixable. At this time we called the company to proceed with a replacement. After being on hold for 45 minutes we were shuffled around through departments for a total time of 1.75 hours. The resolution being: they will put in a claim and process it over 10 - 14 days before we would get a visa debit card. This is unacceptable. Poor business! I have been without a refrigerator for 2 weeks at this point and now you are telling me that I must wait 2 weeks before I can purchase another. And to top it off it is a special order refrigerator that takes time to order. And who knows how long until it is delivered. And they are sticking me with the problem of discarding your malfunctioning product.

The reference # for this product is #[protected] claim # [protected]
The claims person will not offer any resolution information via email to commit to specific information. She will only send and email after we agree to the terms of what she says, but again - she wont commit to us via email prior so that we can make sure of the terms

We purchased our extended warranty from whirlpool expecting that whirlpool would stand up for its products. Never before have we had such and issue with a whirlpool product. This unit has had an issue with an electrical board and now with the coolant system. Clearly this product has manufacturer's issues. It is a lemon!.
I do not feel that I should be left without a refrigerator for such an extended period. I have been very patient through this entire situation, until now; and noone is offering an acceptable compromise.

I was told that my unit was not fixable and needed to be replaced: offering me 75% of the total and offering no assist to remove or replace this one is not replacing it!.

And now I want replacement of all the food that was lost throughout the ordeal as well! But noone will tell me how to make a claim for that.

Shame on you whirlpool!. I purchased and extended warranty from you and you are not making good on your product.

Hello
I bought a whirlpool stove on Nov 3, 2019. On Jan 5, 2020 I heard a crack sound when I opened the oven to bake an item. Once the item was ready I could close it with great difficulty. Next day on Jan 6th I contacted the rep Thru whom I had bought the stove who wanted to see the pictures of the hinges as one was on the verge of falling off. And it did snap on the right side it could have been detrimental as both myself and my husband were standing right there.
Upon reaching out to the rep once again he coolly responded that this could be physical Damage ... really who would dig their fingers in a tiny space and break a hinge!
When I contacted whirlpool the rep who made arrangements for a tech to come and visit on Friday Jan 10, 2020 said that the tech will decide if it is within warranty and not broken due to negligence. I have owned three stoves and have never had a single problem looks like it was a sting decision to buy a whirlpool stove. This same place sold a crappy stove to one of our friends and they too had gone through this same experience whets y the door had fallen off. They were not charged a penny but the tech did a great job as the company booked their service call but are not doing the same for me who is also their customer
I am frustrated with the way this genuine complaint is being handled as I've read and heard about these crappy doors falling off
I will go to do the TV channels to show them
How whirlpool discriminates amongst their customers and doesn't treat all fairly
I do not wish to pay a penny for factory faulty hinges
Please make sure this is resolved to my satisfaction and my faith is restored in whirlpool
Thanks

I want to tell you how I dislike this refrigerator, learn not to by in a hurry, There is very little space in it, the shelves are spaced where very few things can be put in them and they can not be adjusted, , the vent in the freezer keeps dropping. if something is against the wall next to the freezer, it will start to freeze, being seniors on limited income I can not afford to buy another one, i do not like your product and if I could find a buyer it would be out of here, Lesson learned, no more whilpools, and that is what I tell people that ask me how I like it.
bought in Sept. model # WRS588FIHZ00, serial # HR93338693
Jean Hill
[protected]
[protected]@gmail.com

Dear Sir,

Sincerely hoping that this communications will make a difference.

We have registered and called your Whirlpool for a repair help for our Whirlpool Split Air-conditioner which is fairly new (a couple of years old and hardly used) . Our Location is Thiruvalla (Kerala) and despite a number of follow-ups there is absolutely no response or update. The service agents in certain regions are enough to spoil the reputation of a brand that was built in so many years.

We purchased Whirlpool Air-conditioner only as we were confident of the brand but your service agent handling Thiruvalla has left us with no option but to either throw out this new unit and go for an alternative brand who can attend the customer when there is a requirement.

Your call center repeats the same story every time that someone will contact in 2 hours (which never happens) or they give an excuse that the system is slow and asks us to call again after some time!

Writing this email after all attempts to get the issue sorted out and requesting for some help from Whirlpool itself.

Regards,
Alex Varghese
+91 [protected]

My stovetop model # KCES956HBL ID # D83411376 Has been recalled. I was advice more than 3 weeks ago that I would be refunded $1799 and that my unit would be picked up. I have heard nothing more about a schedule and can't seem to talk to anyone without waiting for an hour on the phone. What is the story? When will I get my money and should I start charging you for storage?

Tel# [protected]

Bought a whirlpool refrigerator 6 months ago and the noise is horrible. A whirlpool authoirized service tech came out and the said the noise is normal for newer refrigerators which I dont believe anybody would buy a refrigerator that makes this much noise. It didnt make the terrible noise during the 15 minutes the service tech was out but it was still extremely loud. I cant believe Whirlpool would make such a defective product. I bought a whirlpool because I thought they had a good reputation. Im ready to give it to charity and buy another brand.

I purchased a Whirlpool fridge a little over a year ago at Lowes and during this time had Freds appliance here for warranty work four times with two new replacement doors due to faulty ice makers, they finally got the problem fixed . Hopefully...Am I a happy with the fridge ? NO . It does not have enough shelves for the freezer which makes it very useless ( China cheaping it out ) and another 12 x 12 glass shelf is $80.00 ! Ridiculous ! With all the time off of work and hassles, to deal with the on going problem has cost me a lot of $s. You would think Whirlpool, could give me a break on the price of a couple of shelves or even offer them for free for all the time and $s I have lost missing work for a good customer relationship, but NO... So, I will never buy another Whirlpool product again. And, how is the fridge overall ? Not the greatest and I wish I would have never purchased it.

Well, I am well into my 60's and my husband 77. I finally got my first home built to our specifications after working many, many hard years to pay for this. November 30, 2018, one year ago is when we moved in. The new appliances I chose were from Lowe's. It is the group of Whirlpool, dishwasher, refrigerator, microwave, and stove. Well recently Thanksgiving came and went. I had a problem with my stove. It took me 3 1/2 hours to cook a turkey breast in the oven that should have taken 90 minutes. I put in a manual thermometer in the oven and what happened, the oven is 50 degrees off. 50 degrees! No wonder my pumpkin pies took so long few days before that too. So now if I want to use my oven at 350 degrees, I have to set it at 400 degrees. Just to let you know, I am very dissappointed in this Whirlpool product. I always thought it was a high standard appliance. I bought this a few months before using and it was kept at the store until my kitchen was ready to put appliances in it, and we moved in. Of course there is no longer a warranty for this. I just had to let you know of my deep dissapointment. Kathy Myers 152 Majestic Dr., Decherd, Tennessee 37324 phone [protected].

We have had this dishwasher over a year now and it's become clear that most of the reviews out there are paid for or fake. We've had a serviceman come out and he said there's nothing broken in this dishwasher, it goes through all the cycles it's supposed to, heats like it's supposed to, it just doesn't get the job done. This does not wash dishes. This does not dry dishes. This certainly doesn't save water. We had a 20 year old dishwasher before this and it struggled to clean the really tough stuff and it struggled to dry the tops of cups and bowls, but overall, it cleaned and dried, and I wish we could get it back. I have to clean all the silverware before it goes in and there can't be a speck of debris or a smear of mayo left on a plate because they will still be there when I open this back up. The only difference will be that they're soaking wet. This dishwasher can't dry butterknives or plates, 9 out of 10 dishes comes out dripping. It can't even dry or wash itself. If I leave anything on the dishes that's loose, I open the dishwasher to see it splattered on the side. The entire machine remains wet. And saving water? I have to run the kitchen sink for five minutes straight to get it hot before starting this thing per the instructions. That's gallons of wasted water. The only positives are that this is quiet and has a lot of space. I've never been so depressed with or disappointed in an appliance purchase before, and to have another person come look at it, if they don't find anything, I have to pay. The amount of money we spent on this thing makes me sick, and I really wish we had just fixed our old dishwasher. We bought a whirlpool microwave at the same time, paid for the professional installation, and it broke on installation (by the people installing it, not us) and they said we needed a carpenter to fix it, but wouldn't pay for it. So now we have a lopsided microwave that we can't use the fan on and a dishwasher that doesn't work. Will never buy from Whirlpool again and I'll never trust reviews again.

We purchased 4 kitchen appliances from Home Depot in Hyattsville, Maryland on 08/01/19. The 1st delivery was on 08/23 and it was a disaster because we were told by the delivery guys we needed a water line for the refrigerator in order from them to install it.. We already had a water line. I was upset because I told the guys and the person on the phone we had a water line and shut off valve. I sent them away without letting them leave the appliances. I called Home Depot and told them what happened. I decided to hire someone else to install my appliances and I let Home Depot and the delivery company know I just needed the appliances delivered. The next delivery they brought in the appliances and before he took the stove off the truck he let us know it was damaged. I rescheduled and the next 4 delivery attempts each time the stove was damaged. I reached out to Home Depot and the delivery company and they kept apologizing to me and I was told by someone at the warehouse that they would give me a gift card because of what I have been through since the 1st delivery attempt. I was told it would take 4 to 6 weeks. I called the warehouse to see why I hadn't gotten my gift card and I was told since I canceled my order (the stove)with Home Depot I would not be getting a gift card. We purchased a Whirlpool stove with Lowes which was suppose to be delivered today and it wasn't. It's frustrating to know no one is trying to resolve this matter. I haven't had a stove since 08/23/19 which was my first delivery attempt. I don't understand why I haven't gotten any help from anyone. Can someone please please please help me with this matter. My email address is [protected]@hotmail.com. My number is [protected].