Whirlpool
Reviews and Complaints

Purchased 10/26/20. We noticed an occasional pool of water on the floor near the softener dispenser corner. Problem got worse so called for service. Service technician 4/19/2021, technician found nothing said he would contact Whirlpool tech support. 6/28 2nd visit technician ordered new softener dispenser, water puddles getting larger. 7/14 new softener dispenser installed, water leak larger. Would like washer replaced as technician cannot find source of the leak.

We bought our washer in November 2020. In February 2021, we called for a repair because our washer wasn't washing our clothes. They came and repaired it and the gentleman that came knew exactly what the problem was and was in and out in 10 minutes. Here we are July 2021 and the same exact thing has happened! We cannot get an appointment for service for 2 weeks and we are now without a washer for this time. At what point would you consider this washer a lemon ? Why is my family being put out for a machine that is 9 months old and I have had to call 2 times for service? Poor customer service on whirlpools part…..

My washer has been broken since end of May. It is still under warranty. Repair guy came out and did nothing and told me it wasn't anything wrong with it. It got worse. Guy came out again and had to order parts. That was the first part of June. I got not pats and called them again and they decided to get me a ew washer that order was put in June 23. Still nothing. Every time I call it is hours on hold. I am trying to find out where my new washer is now and have been on hold for 1 hour so far. Never again will I buy Whirplool/Maytag they are awful!

Hello. I purchased my side-by-side Whirlpool refrigerator 22 months ago, brand new from Lowe's. It is a piece of junk. Whatever is in the refrigerator placed on the freezer side freezes. I have turned the temperature down, etc and nothing-it still freezes items. I mentioned this to the rep. at Lowe's and was told that this is a common complaint with this model.
Model # WRS571CIHZ01.
After a long day at work, I have come home to a frozen Coke that exploded all over the refrigerator.
Don't waste your money.

Whirlpool Washer 2021 model WTW4816FW2,
What a waste of money.
Over an hour of sensing and water dripping in the tub and all it did was "sensing" water tout water in the tub. It hardly filled the tub and then it drained the tub.
I Never heard or saw the agitator turn.
The "deep water" selection and the tub hardly filled tub with water and then it just drained the tub, no agitator noise that it actually washed the clothes.
I had to unplug the machine for 5 minutes and then just selected spin to dry my clothes. I had to unplug the machine after 5 minutes of spinning since it did not come out of that cycle. With water and soap I needed my clothes and put them in the dryer. I doubt they were really washed. Wet and spun!
Waste of water. I also tried unplugging the machine for 5 minutes then plugging it in again. No better results.
This is a piece of junk with all the electronics. A wishing machine that does not wash clothes. The whirlpool customer service number you call for help are not helpful. They arrange a service technician from a private company 2 weeks later. And if they do not detect any failures they charge you $129 pus tax. I bought a 3 year extended warranty from Lowe's for this washer and still they will charge you $129 to come and look at the washer. What a ripoff. Never will I buy another Whirlpool product.

Washer turns most of my white clothes tan colored. Also my colored clothes. The bottom of the barrel, in the washer, is tan colored.
Machine worked good when I first bought it. After a few washers the clothes got stained a little. I thought it might be some colored clothes I put in with the whites. So I used just whites on the next wash. Most of the white clothes came out stained tan again, as did the colored clothes.
I called, and talked to May Tag, two several different people on the phone., telling them what is happening.
May tag told me to rinse the machine with bleach, which I did. After another wash, that did not help.
As whites were worst now. We have small clear plastic barrels for our animals, water. The water is clear. Also changed the filter again.. Putting in a new filter. The new filter was still white, no stains.
Here are a few of the phone calls I have made.

1-800-344-1274, 1-218-755-8310, 1-773-278-7534, 1-800-253-1301.

Just few a, most of the calls were not answered.

No one I talk to, could give me more advice. Seems that no one heard of
this problem.
The water I drink from the faucet in a glass is clear.
I have thumber threw most of the manual. I don't think I'm doing anything
wrong. Did what May Tag told me. Have very few white clothes left.

Your washer might be a good one. Sounds like I received the bad one.
Although your machines look a lot nicer than the one I was bought up
with (wringers). Those machine did work great. As I'm sure most of
your new one work great also.

I thank you for your time.
Could I be help in any way?

William Stemhens
56301 County Road #126
Nporthome, Minnesota 56661

schimmrich.9 @gmail.com!-[protected]

I purchased a washer and dryer set in 2019 from Costco with a 2 year warranty. I made a claim in June of 2020 because clothes were getting caught in the dryer drum and were stretching out and ripping clothes. Service came out under the warranty and said a new part need to be ordered. It took 10 moths for service to come back out to replace the part. Within a week of the second visit, the problem was worse. Clothes were now ripping and snagging on the dryer vent. Service came back out to repair and said we needed another part. A few weeks later he came back and said we needed another part. Two days later he came to fix but the part was wrong. I have now been waiting for a month for the correct part to come in. This is absurd that my dryer has been broken for over a year. I have requested a refund and was told that they could only perform a repair. and that all they can do is email me when the part is shipped. I have always purchased Whirlpool appliances but after this experience, I will not.

I ordered a refrigerator from Whirlpool Inc, they offered free shipping and I accepted. The refrigerator was delivered by a 3rd party delivery service on 6/17. JB Hunt delivered the refrigerator as a subcontractor of Whirlpool Inc. JB Hunt scratched the refrigerator door handle, dented a hole into the sheetrock in our entranceway, and put two large gouges into the door jamb. After talking to 3 different levels of management Whirlpool reluctantly agreed to replace the scratched handle, but refused to assume liability for the damage caused to the entranceway and door jamb. I assumed that since I purchased the product from Whirlpool and they delivered it, that they would also provide the proper customer service and repair homes that were damaged during the delivery process. They do not offer any help, and only defer responsibility to another company with which I have no contract or exchange of money for services with. Whirlpool has refused to repair my house, and refuses to make repairs.

Please I need to know why my utensils are not cleaned.
Ever since my purchase a year ago of this whirlpool dishwasher (new) my utensils are not being washed - I have to wash them by hand. Not very practical. Can you please explain why and what can I do. I have tried everything

Refrigerator mod.#WRS325SDHB05
4/11/2021
Lowes Inverness, Fl.
Right door when open will not stop keep moving to the right
called service waited two weeks service came today 6/23/21 said was leveling problem adjusted door. showed no difference same condition door keeps moving to the right when opened

right door when open keeps going to the right, service came and leveled
and said that's the way the door hinges are made.

I told him the door stop should be replaced so door does not continue to the right

Started rusting in just 2-3 years and has progressively gotten worse. See photos.

I purchased a Whirlpool Extended Service Plan for my range.

I have having problems with the oven and one of the burners but I cannot get anyone to assist with the extended service plan.

I want put on hold and music played for 1 hour 13 minutes before I hung up on June 21. I am now on hold and at the phone number [protected] and have been for over an hour.

They suggest you purchase the extended service plan but what good is it when you cannot get a representative to respond to it.

we received our oven in March as we where putting it in the door glass explored we called whirlpool and they stated they would have someone come out and put another glass in we had to wait 2 weeks well after 2 weeks the service people stated they didnt have the glass that whirlpool would be sending it to me and that was in April it is now June and still have no glass in the oven door so we can not use it i have called over 3 times to them and still had no glass iam getting a run around everytime i call them call back in 3 days thats all keep saying

While cleaning I pulled my Whirlpool Dryer away from the wall and disconnected its 220v power cord. I immediately observed some corrosion and resistive heat damage to one of the prongs on the cord. I appears to started melting the hard plastic on the plug itself. The unit is a front loading dryer model no LE7680XSW1 with serial number M90870677. I am not sure on the date of manufacture, it is an older model. The date the damage was discovered on the plug was 6/10/21.

we purchased a whirlpool refrigerator in 2018, since we have had it we have had it serviced every year or the same problem. the refrigerator stops getting cold and we lose all the food in the refrigerator. this is so ridiculous the service men said this refrigerator is known for this problem.wrf993fifm00 is the model number. obviously this unit is a lemon and would like a resolution or i will file a complaint with the bbb and attorney general.

The ice maker stopped working and we had a repair person out who checked the entire ice maker system and found a yellow wire at the bottom of the refrigerator that is disconnected. They would not repair this issue. How do I repair this issue to connect the wire. The refrigerator is only 1 1/2 years old. The model # WRS 517 CIHWO1 Ser. HR 938 37726. Louie Santo [protected]
22140 River Pines Drive Farmingtion Hills Michigan 48335. If some one could call we would appreciate the assistance.

I purchased a Whirlpool refrigerator in the spring of 2018. Model # WRT316SFDW. I started having problems with the fridge within a year. I noticed the ice cream was not frozen as it should be. It was very soft but I let it pass because the other items in the freezer were solid. Over the past year, I started to observe other little things like white frost building up in the bags in the freezer. A few weeks ago, things seemed to be getting worse with the coldness in the fridge in general. I finally called in a technician to look at it and after about 5 minutes he was able to tell me I had a freon leak and it was unrepairable. I would have to buy a new fridge. He also told me that he had noticed a pattern in these refrigerators, a lot of them having the same issue so it seems like there is a manufacturing defect somewhere.

I called Whirlpool to discuss the situation. After a couple hours on the phone and after demanding to speak with a supervisor I was offered 25% refund towards the purchase of a new appliance. Still not satisfied, I registered a complaint with the BBB. From this complaint, I received a call from Whirlpool offering a 50% reimbursement. While is a much better offer, I still strongly believe that it is still not acceptable. This should be a full replacement on a factory defective model and am demanding nothing less than 100% reimbursement.

Bought this fridge at the end of 2016. Within the first year it stopped cooling, the back froze up and needed repair. Each year the same issue has happened. Each time we were told by repairman that this is a common problem with this model and it should be considered a lemon. Each year parts were replaced in order to get the fridge to temporarily work again. (Essentially a bandaid fix for a known issue).
Now that we are beyond the 4 year warranty we are told the product is not fixable and they will replace it BUT we owe them 2761$ in proration fees!
The product we purchased is no longer being made... for obvious reasons.
I have had to take 10 days off of work and incur lost income not to mention the hundreds of dollars of spoiled and discarded food. It isn't just the economic cost but the countless hours on the phone and stress of dealing with this company.
At this point we can conclude this product should have been replaced long ago when it was under warranty. We should not be expected to incur extra cost to replace a faulty product. It is disappointing that as a consumer we are stuck with this product and have received poor customer service in trying to find an appropriate resolution.

4th time broken in 1 1/2 years. Customer service worthless. Whitlpool doesn't work. Customer service doesn't work. What else is there?

Whirlpool dishwasher middle rack has broken twice after fixing and the soap dispenser is not opening completely to wash the dishes. The dishwasher is not 2 years old and the amount to purchase new parts expensive and on backorder so i will not be able to even use the dishwasher for 5 months. This is unacceptable for a new product.