Whirlpool
Reviews and Complaints

I want to bring to the notice about the poor customer service/after sales service that Whirlpool offers. I bought a refrigerator one and a half years back and after 6 months of purchase it stopped cooling! After calling the customer service for around 7-8 days and then talking to someone at the Corporate Office, some engineers came and refilled the gas. And exactly after one year the same thing has happened, no cooling! And currently I am in the middle of the same cycle, of having called the customer service and the corporate office but of no use.

I just need a replacement of my refrigerator to at least enjoy some cool drinks this summer. Please suggest what needs to be done.

Washing machine in my 2007 Allegro Bus Motorhome keeps stopping and needs to be rebooted constantly.
I do not overload machine.
I use HE detergent so not cause oversudsing.

This seems to be a common complaint and Tiffin in now insatallig Splendide machines in their new coaches. Ths machine is less than 3 years.

Dear Sir,

I bought a fully automatic Whirlpool Whitemagic washing machine on 19th of June, 2010 from Technocity, Kolkata – 20. Though the item was delivered on time but the service person came after 1 week and when he opened the box he found that the body was damaged. So he told that he will report about it and the machine will be replaced. But nobody contacted us after that. We called the customer care several times and every time either they are giving a new contact number or they are saying they have noted down about the incident and it will be replaced within 2/3 days. Today is 14th of July, and till now no action has been taken to replace the machine.

Item: WHIRLPOOL WHITEMAGIC PRO 700H / 7.0 KG F.A. WM
Purchased from: Great Eastern TECHNOCITY, 15B, Sarat Bose Road, Kolkata – 700 020
Tax Cash Memo No: TC/CM/02980/10-11
VAT No: [protected]
Purchase Date: 19/06/10
Date of Delivery: 21/06/10

I bought a Whirlpool Cabrio washer and dryer set. I have been having an F1 error code pop up. I contacted Whirlpool about the problem and they scheduled for A&E Factory Service to come and fix it at no cost to me. I spoke with the service tech that was going to be coming via phone. He started talking about the price. I told him that Whirlpool said that there would be no charge because this is a known problem with the Cabrio. He told me that I would need to call Whirlpool to get this straightened out, because there was nothing he could do. I called Whirlpool and the gentleman I spoke to said that the previous Whirlpool person I talked to put some number in the wrong space and that is why the service tech was talking about money. Whirlpool rescheduled my appointment which is two weeks later now, with the numbers in the right spot. I am so angry with them right now. Furthermore they are just saying it is a known problem, they wont issue a recall and I think they should.

I have purchased Whirlpool fusion refrigerator from sales corner(baroda)Pvt.Ltd. on 12/02/2010. The refrigerator door remain open from top left corner and bottom left corner. the water come outfrom the door as the frost melts.
I had visited the sale corner office and they had given me this number [protected] which is written on the back side of ther card. This number is not correct and hence i am not able to register my complaint. I contacted your service centre, and the madam sittng on the help desk asked me to contact [protected]. when i called up it was busy for fifteen minute then voice mail asked to leave my name and message. please arrange to sent the engineer immediately to my residence. my contact no is [protected].

I bought a Whirlpool Cabrio Washer and Dryer approximately 3 yrs ago. Started having problems with it a few months ago. Finally quit on me. Contacted local dealer/store and they repaired whirlpool washers. Found out it was the computer board that had burnt out. Because of a electric surge! Ok, No one told me I would have to put a surge protector on my washer. But the repair man told me this is a common thing with these washers and he doesn't know why, when people buy these that they aren't told to get a surge protector for them. This part costs $200.00. Just the part. Why doesn't it have built in protection? Why wasn't I told to get a surge protector for it? Bottom line...Money!
My parents owned a whirlpool washer and dryer for 20 yrs. with 8 kids in the house. So it really did its job! I swore by whirlpool appliances, but not any more! If they are going to sell their appliances knowing the appliances are going to break down, and that they could have easily avoided the problems that accur, just so they could make a few extra dollars, well in the long run they are losing customers, like me, so where does that get them and their few extra dollars?...I'm out more than $300.00, I'm out my trust in this product and company! I'm just say'in...

Very Dissatisfied - I purchased whirlpool refrigerator FF 450 Elite in March 2005 and this product started troubling me within year. The compressor was replaced in January 2006. I had to buy voltage stabilizer since one of whirlpool engineer suggested to buy a voltage stabilizer to rectify the issue but issue remains the same and during every summer I am facing similar issue and it stops working (no cooling at all). I have filed almost 15-20 complaints so far in whirlpool customer care and it has been repaired 6 times so far. If anyone is planning to buy whirlpool refrigerator then better be ready to face all these issues on routine basis. Say NO to whirlpool.

Harpreet Singh
Chandigarh

i purchased a split ac on 17/05/2010 and installed on 20/05/2010, ever since i am having problems. i called the dealer but they did not turn up. the wiring done is of aluminum wire of 2.5 the mcb got burnt and the wire also. poor installation and wiring. i talked to the dealer he says he will send the technician but never the complaint was attended. i talked to the company executives they say its the problem of the dealer we cant do anything. please forward my complaint to the company and do the needful. In future i will never go for a whirlpool product.

Case number 295300 bought washer in october of 09

Once I brought my washer home it has been nothing trouble from day one. I was sold the wrong pedestal stools and it took an extra three weeks for the right ones to come in since I already waited to three weeks for the first set of pedestal stools to come in so that was six weeks of waiting. The washer has done nothing but vibrate and ruin my newly tiled floor. Which is going to cost at least $150 to fix. I have two different service guys out and did nothing to fix my problem. First guy did not bring any tools so how was he suppose to fix anything without tools. The second guy said that it was a screw that was loose, tightened it and left still did not fix my problem. Neither service man ran the washer through a washing cycle to tell me what was wrong. All I am getting now is that service people on the phone to tell me that my washer that sits on the second floor should not be there wish is bull. I have already missed three days of work and not able to take off any more days. I have service company that will not work around my schedule and confirmed to me that they will not be calling me again because they are not going to service me anyways. I have no clue what kind of people would do that. I also wasted a whole saturday waiting for a service whom finally called me at 5 p. M. And said that it was to late to come out whom was also be out at my house between the hours of 8 a. M. To noon. And with the three days of missing out on pay I have at least 65 hours or more on the phone and getting nowhere except being juggled from person to person or on hold for numerous minutes. We have been buying sears products for years. Everything in my home from my washer to my refriderator and stove come from sears. I would like to get this resolved. I believe I have insulted and people are rude. I understand that everyone has a job. But I have one also and I have a schedule of work and my only days off our satudays and sundays. I have done everything to help the service men, I have also had to wait for when I called in a service order that they said someone would call within 24 to 48 hours which I have waited up to ten days for someone to call me. My next will be the better bureau or an attorney. Which I am hoping that it does not go there. I just want a working washer machine. I have also been consulting with whirlpool and I am not getting any where with them. I would like a response asap

I brought a cooler and one yr. to date the cooler flooded my kitchen I called Whirlpool to return since I had 3yr warranty. I understand that you have to pay for reurns but why should I have to pay to sen to california when I brought it in N.Y. so a cooler that cost 191.58 I had to pay 90.36 to ship out to get a repacement. Now all reviews on this item is "AFTER A YR. THE ITEM LEAKS" so to all that want to purchase a cooler please don't buy WHIRLPOOL!

After each use the inside of the microwave is covered with moisture and residue of what ever you were trying to cook. I did not have this issue with my previuos microwave.
The microwave clock does not come back up automatically after each use, as you you have to push the cancel button after each use in order to get the clock display to re-appear.

Model numer: GMH6185XVS...If you do not mind these short cummings, then you may want to purchase. However, having to reset the clock display and wiping the moisture out after each use is not for me. Wish I had purchased another model brand!

Charlie

I had purchsed Whirlpool Inverter on 09.2.2009 and had used it for around 01 year and then due to change of my temporary residences, I did not switch on the product for around 06 months. Now that I had shifted to my permanent residence, its not functioning. Please sent your service personnel to set right the inverter.

After installation of new equipment no cooling effect was there.The same was informed to customer care complaint no. GB0410010177 dated 21.04.2010. Next day engineer visited and find that compresser is faulty needs replacement. the conditioner / compressor was defective since very first day of installation it was requested to replace the complete A.C, but till date no action has been taken on ground level except hope.
Again on dated 02.05.2010 informed to customer care no. GB0510000579 And on dated 04.05.2010 having discussion with sr.executive Jyoti madam but still no action is there and we are suffering with huge difficulty.

Our whirl pool refrigerator (model : ff 350l:product id:12763 350l ice m elite) purchased on 3..10..2003, is not functioning from 17th april 2010. we informed our near by customer service centre (ags home care, near iob, mc road, kuttor, thiruvalla). the service personnel inspected and found its compressor (compressor no. tp10hf225259502f0303) was out of order. since the compressor warranty has not expired, he guaranteed to rectify it within two three days. but even after 3 weeks, the problem is not solved. we were continuously contacting them about its status. its compressor was brazilian make, and service centre people are now trying to replace it with an indian make compressor, for which they say some of the boards (like defrosting circuit board) all require to be changed. we exactly require a brazilian make compressor itself, for which warranty was assured by whirl pool. kindly consider these factors and find a solution for our problem at the earliest.

Sir, It is very sad to inform that after my repeated requests on cc centre chandigarh my problem is not rectified.I have washing machine of top loading 5.5 kg 2000 model. It is under AMC for last 5 years since its warranty period had expired. It was done through your authorised service centre. Now for last year we had shifted to chandigarh and my w.machine went dysfunctional. I had shown it to our chandigarh cc care and they repaired the washing machine and took Rs 720/- by saying that my AMC is either expired or untracable. Later, on extensive search it was found that my AMC will be expired on 10.09.10. I called at ur cc centre and my problem is not rectified yet even after 1 month. I had paid Rs 3299/- on 23.08.08 through service person MR AZHAR Rohini service centre, with cheque- SBI saraswati vihar, Delhi, no. 394030 at 7.00 pm. This AMC was for 2 years with service request no. 18846 0n that day. Please look into matter and return Rs 720/ at an earliest . The no. of AMC is HP01 241525 AND THIS IS EXTENDED TILL 10.09.10.mY REPAIR JOB NO. 852 ON 4.2.10.Pl. scrutinise the matter at an earliest.
Thanks

I have purchased a Whirl pool refrigerator fusion premier 200 ltr (colour carbon gar on 09 Apr 2000. The same was installed on 24 Apr 2010. The engineer who has installed the refrigerator informed that the e-light will be burn only after two hours. However, the same has not been functioning. The matter has been intimated to the customer care immeidately. The service engineer visited my residence on several times. Till date the same has not been rectified. The details of refrigerator is given below :

Model No. 11931
Sl No. INC100821276
I request you to make my refrigereator serviceble at the earliest. My E Mail id [protected]@gmail.com
My name is S Saravana Giri

BUYERS BEWARE

The Whirlpool refrigerator I purchased from Appliances Direct on Main Street in Kissimmee, Florida was delivered to our home on April 17, 2010 and it appeared to be working. My wife and I left for Miami the morning of April 19, 2010 and returned home at 8:00 PM, April 24, 2010. The food in our refrigerator was spoiled and Appliance Direct was closed until Monday morning. I contacted Appliance Direct on Monday and a repairman arrived in the afternoon. The problem was a defective Main Control Board that needed to be replaced. I expected Appliance Direct to replace the defective refrigerator with a new one but they would only agree to repair it. I contacted Whirlpool Corporation and they would only repair it.
The bottom line when dealing with brand new (defective) appliances, the manufacture, (Whirlpool) will not replace the defective appliance with a new one unless the problem is so serious, that it needs to be returned to their factory. Their policy is to repair the defective appliance, regardless of the inconvenience it may cause you. When I purchase a new appliance, I expect it to be new, not defective or repaired. This experience has left a very bad taste in my mouth. The real test for rating an appliance or company is not when you buy it but when it breaks down. Whirlpool Corporation has apparently initiated a return policy similar to their policy in Third World countries--"Don't Replace It--Repair It". My advice to anyone contemplating purchasing a Whirlpool appliance, is to seriously reconsider it. And, if you do decide to purchase a Whirlpool product, make sure you are dealing with a reputable dealer who will exchange the appliance if it is defective within the first few days of purchase.

I purchased a new Whirlpool side by side refrigerator at Lowe's in July of 04 for around $1000. In March of 09 it quit working. I called for repair, thinking it was the compressor, which was still under warranty. The repairman from A&E said it was only a relay, but it cost me $300 for the service call and an additional 1 year warranty. In Mid March of 2010, my ice maker started producing less ice. I had the freezer really full, so I moved some stuff out of it to a chest freezer. I also turned the the temperature a little cooler. I watched it for a few days, timing the cycles, and it seemed to be working, but maybe not as well as I had thought it used to. Well, the first week in April it quit completely. I called A&E, and explained my whole process of trying everything in the manual before calling them. Sorry sir, but the warranty you purchased expired(one week prior). We can send someone out to diagnose it, for $65, plus the cost to repair it and parts. Well, I live in a very small town, and I knew the repairman only lives 3 houses from me. I went to talk to him, and he wouldn't help me a bit. So much for neighbors, huh? Anyway, I found a troubleshooting site on the net, determined I needed a new ice maker, and ordered one on the net. With 2 day shipping it is $55.00. It is a 15 minute install. Never again Whirlpool or A&E

Do not buy Sears Kenmore/Whirlpool Products. When they damage your home they will not pay claims. All they will do is say it's not their fault. So to save you from having to go through what I have had to experience, just say "No" to their appliances and buy Frigidare, Samsung or any other products. Stay away from these two evil corporations.

To see pictures of the damages - $55, 000 worth visit my facebook page - Damaged Home or send me an email at damaged.[protected]@Hotmail. com