Wigs.com
Reviews and Complaints

Beware of buying from Wigs.com. I placed a large order, received half of it and despite calling and emailing many times, they refuse to communicate back on a resolution. Also, it's a small company in Dallas and they have caller ID, so now when I call to attempt to resolve the situation, they just keep putting me on hold. My only option was to dispute the charges with my credit card company - for thousands. This is terrible customer service and unprofessional/unethical business practice. I had high hopes for Wigs.com - they seemed so professional and had such great reviews - but you can't not take consumer calls when there's an issue to resolve.

I purchased a wig on june 17 i received it on the 22 and i sent it back on monday june 26,2023.. i order the zara wig, it was not to my liking it was too big and cheaply made. So they email on june 30 saying they received and inspected the wig and said it was damaged and worn and smelt... first off i had it 4 days and all the tags was still on it.. there no way it could have been worn with the size of the tags.. but here where the problem lays. They are showing a old different wig that wasnt what i return lucky i have pictures of what it look like.. i have try muti time to contact them but they refused to respond after i email pictures of the actual wig i return..

The wig on the left is what i received the picture on the right is what they said they got back. You clearly can see its 2 different wigs.

I paid 300$ for my wig on September 10th and still haven't received anything. I contacted them by email about ten times but they tell me that my order will arrive but it's been 4 months! And on the tracking site, my order has been blocked since October 13! Don't order on wigs.com !

I order a wig 3 months ago and no wig. I would like to have the wig. the order is below-
Order historydisputed ordercancelled order
Sub-order no. item item price amount grand total order status operation
Order no.1328290time for placing the order : feb 07, 2021 4:44:52
1431499
$leimu_object. getstrremovetag ($!{order_detail. sputitle})
Lob one side part medium wave synthetic hair lace front cap wigs 14 inches
Free gift(s) available
Color:sh#4
Size:large
Usd $73.76
1 usd $68.76

Free shipping preparing
View details

Thank you
Gail jagodzinska
[protected]
[protected]@yahoo.com

On December 11, 2019, I ordered and paid for the above listed human hair wig, and never received it. I have made several attempts to call your company with out a a response, or the wig. This is the last time that I will contact you about my purchase from your company. I will contact pay pal, my bank credit card, and the Better Business Bureau for further assistance.
Thank you for not ignoring this message.
Jean Logan
Florence Tollgate Place
Building 13 - Unit 2
Florence, N J United States
order #W2019121140124864P

I ordered 100.00 in merchandise on Jan 15, 2019. On Jan 26 my order was accidentally found in the street under a snowbank by the driveway.

There was no box, just a wig, broken Styrofoam wig head, scattered merchandise that I ordered. If my daughter was not shoveling snow the order would have remained until spring! Everything wet! Missing merchandise.
I called Wigs.com today, Jan 28 to complain about the terrible delivery. I was told that the order was sent and I would have to contact the USPO, get a claim number, call then back with it and then the delivery would be reshipped. The statement said sent FedEx. I was told they ship to the city FedEx and then the PO delivers it.
Very rude service rep as well as NO JOY.
Buyer Beware!

I ordered two wigs from these people in late June/Early July. The wigs were back ordered-I received email from company stating they were not going to charge my account - WELL...guess what they did. They charged for one piece. I called and the representative promised to check on status of order and call me back - this NEVER happened. I received another email stating they were going to credit my account for $116.07- instead of credit they debited my account. I have ordered from these people for 7+ years and they could care less about taking care of their customers. The representative was indignant at best and obviously didn't give a rats behind if I ever ordered from them begin. Well guess what...and I will tell everyone I know and everyone I don't know about they horrible service and their inclination to take your money when they should not...where I come from-that's called theft.

I returned a wig for refund via Fedex for prompt return. Wig was received on June 1. On the website they say will be processed within 3 business days of receipt. After 2 phone calls, I received an email on June 19 telling me to allow another 5 business days for my credit. It is now June 28. Just checked with my bank and no credit pending. Still waiting for my $225 refund. I will never order from this company again.

Do not order from these people! I ordered from these people on may 13th. They say 5-9 days standard shipping. I got only a partial order and charged full price. Nothing from them about the rest of my items. Backordered? No idea. They don't respond to your emails. And the item I received looks nothing like the color on the website. It's so red and it had blonde in the pic. Its awful. Looks like carrot top. Buyer beware. I am prepared to just eat the rest of my money. I would probably go through hell trying to get a refund at this point. I have read the reviews and they are bad. Rightfully so. I won't bother even calling because i'm sure it'll just make me more mad. Never again. Lesson learned. Sad. I'm sure a lot of their customers have medical reasons for needing a wig too. Awful!

I ordered from wigs.com twice! Same problem both times! I ordered and paid extra shipping, as others have stated and was never notified that my order had been placed on back order.

I ask the customer service person if there is a way to tell if the wig is on back order and she says the website is being updated to say whether it is available or not. Fyi it already does and I mention this. She apologizes, I cancel and we are done. Crazy! No incentive to purchase something else no offer for anything! I will not order from them again!

I cannot grow my own hair. I rely on a wig for daily wear. This company does not care for the customer!

Do not do business with this company! I bought an item and paid $266, including paying extra for 4-6 day shipping. It's a week later and I still have not received my product or even a shipping notification. I have tried emailing them several times, sent a Facebook message and tried calling only to find that they are always out of the office. They do not return messages! Starting to think I may never see my item or get my $266 back! All a scam!

Do not purchase from this company! They shipped a wig to me without providing me with any tracking or even updating the order status on their website from "processing, " and then UPS returned it to them, unopened, without leaving any notices at the delivery address - and then they had the gall to only refund 75% of the cost of the item.

I am currently pursuing a charge back with my bank to get my money back - I should not have to pay for their failure to properly ship items, and rest assured, I will never be purchasing from them again.

Set up and account with user name and password. Purchased a wig, using my PayPal account. The money was withdrawn from my account. But, the wigs.com website got stuch and never completed the order. All of my information disappeared from their site. In fact, the wig appears to be still in the shopping cart and I'm asked to place my order. The money was sent to them. Are these people overseas? If so, I KNOW what I'm in for. WHEW!

This is the WORST company I have ever dealt with. I ordered a wig, 2 day express. the next day, I got confirmation it would be shipped. Two days later, I received an email saying it was on backorder, with no estimated date, but they will let me choos another color. I went to the site to do so, and ALL OF MY ACCOUNT INFORMATION WAS GONE!

I sent them an email saying this looked suspect. The sent me an automated email saying they in fact had the wig in stock, and I would receive it the next day. I called to cancel, and was told by a very rude person that she went through a lot of trouble to get my order shipped, and she would cancel it.

Needless to say, they had my charge "pending" with my bank for almost 2 weeks, so I couldnt cancel it. they kept sending conflicting emails, saying it was being delivered, then it was still out of stock. CRAZY! I checked back daily to see if the charge went through, and sure enough, they put it through at 1:12 a.m. a week later. I called my bank and told them HEALTH AND BEAUTY WIGS.COM IS A SCAM and they charged me back.

I got a call a couple of days ago from "UPS" saying someone signed for my package. I never signed for anything, and never saw a package. I called UPS, and they said nothing was delivered to me. These people are crazy.

Last but not least, I come home today, and there is another UPS notice on my door saying they tried to delliver from BEAUTY AND HAIR. I immediately called my back and cancelled my card. PLEASE PLEASE PLEASE DO NOT ORDER FROM THESE PEOPLE. BAD BUSINESS PRACTICES!

You pretty much have to "borrow" a color ring because the photos DO NOT look like the actual wigs, not even close! If you don't fork over the $60, you'll end up loosing money in shipping for every exchange.

They only state a restock fee for returns, which to me, equates a refund, since an exchange doesn't create a product surplus, but they deduct 25% restock fee for exchanges too, which means every time you exchange, they tack on a few more dollars to your bill. (They give you a partial refund and then charge you again for the full amount). They never send you a new invoice, either on your account or to your email. This restock fee includes returning the color ring, eventhough the website tells you you will get back your deposit.

If you want to confirm a refund, you have to call to find out. Again, no invoice. So I called. It was immediately evident to me that the person I was talking to would rather not deal with me at all. Half the time she couldn't read my record straight and kept quoting my charges as different amounts. Then she couldn't explain to me why I wasn't getting back as much as I thought I should without getting frustrated and shutting down (and it didn't take much from me for that response). Thank God I didn't have a big issue to sort out. She couldn't handle it.

I placed a rather large order(over 150$) with Wigs.com in May of 2012 didn't revive my order till July 25th. When I got it, it was a completely wrong product than what I order, sent it back for a refund. I called them and they told me I couldn't revive my money back because it was not sent back within 10 days of the order date witch was back in May. Ridiculous!

I placed an order with this company but when I discovered they were using UPS to ship the order I asked them to recall the order. They claim they tried but UPS did not comply? I also discovered t my dismay that the documentation was inappropriately completed and as a consequence I wound up paying more in customs, excise and VAT as customs had to guesstimate the cost of shipping based on the weight which was put down as 3 lbs for an item that was a little over 2 ozs and indicated as F)OB (free of board) implying shipping was not paid instead of indicating the sipping charged to me of $40 (CIF meaning cost, insurance and freight) had been paid. I paid VAT on a higher (guesstimated) value of $76 based on the weight. There must be an incentive for wigs.com to operate this way. I also wonder why they insist on using UPS (do they get a commission/cut?). Why won't they ship with USPS who in my opinion have always proved to be more reliable. With UPS I had t pay additional charges to get my delivery over and above what I paid at the outset. Wigs.com were very unhelpful and frankly their well designed website is all they have going for it. The service is crap. Normally I google a company to see how they have dealt with customers but I didn't this time because there was a sale and a deadline. My experience with this company has frankly put me off shopping in the USA for good. I just don't ever want to go through what I experience with wigs.com again but there are no guarantees as to what kind of after sales service you will get once you engage. Shopping online is a hit and miss so for me I'd rather just not risk getting my blood pressure up. I stopped shopping on ebay for the same reason. High unverifiable charges. I thought companies online would be better but it appears not. Anyone shopping at wigs.com, BEWARE.

Although wigs.com offers very friendly service before the sale, good luck if you get caught in the situation I did where their 'tru-color' representation of their wig colors online is so far off that you get a color that is the opposite of what you thought you had ordered. The customer service manager, lucas, is a rude, incompetent, amazingly non-customer service-oriented person who has no interest whatsoever in working to keep customer relationships. Even though the wig I received was a totally different color than represented, and the customer service representative agreed that they had misrepresented it dramatically justifying them waiving my shipping fees and restocking fees so I could return it, the manager refused to take any responsibility or be accommodating in any way. He was insolent, rude, snotty and extremely childish. I have no interest in ever working with this company again it is clear that you cannot trust them. Buyer beware!

I would like to return an item ordered online, upon receiving the item I realized I did not wish to keep it. I would like to return this item for complete credit. Could not get an answer by calling the number on the exchange form. I do not want this product, I did not tamper with it. And I would like to know simply how to return it to this company.

When I received my package from wigs.com it only contained 2 of 3 items. On the shipping receipt it listed the last item as "backordered" with no estimated shipping date. This is the response I received today to my inquiry about the missing item:

Hi Rachael,

Thank you for contacting Beauty & Hair. We apologize you did not receive your order in full. The item does not appear to be on backorder. However, there did appear to be a glitch or issue in our system causing the order to not be processed correctly.

In order to better serve you, please call us directly at [protected] (outside of U.S., please call [protected]), Monday through Friday, 8:00AM until 6:30PM Central Time.

We look forward to hearing from you!

Thank you,
Customer Service Team
beautyandhair.com
U.S. (Toll Free) [protected]

SO, I called the company and was promted with a directory. No operator. No name. Luckily I had found this site with a contact name for customer service. I am waiting to hear back. I think it is terrible to take someone's money, send a partial order and then give the run-around.