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I recently called and asked for a quote for a highly advertised Windstream Communications Bundle Package. We could not believe the price and my husband and I jumped thinking we have just made a steal of a deal. Once installation began though, things didn't look so rosy. We didn't have the channels in the dish network part of the package that we were promised. When I called to bring this to their attention I was shocked that they then told me these agreed upon channels would now be more. I also was told that most everything promised to me had been misquoted. If you are thinking of getting a bundle package please take the time to read my article.
Windstream Bundle Packages: Buyer Beware About the Quote You Receive and Hidden Fees : Written by Layla Lair
http://www.associatedcontent.com/article/559809/windstream_bundle_packages_buyer_beware.html
http://www.associatedcontent.com/article/559809/windstream_bundle_packages_buyer_beware.html
www.associatedcontent.com/article/559809/windstream_bundle_packages_buyer_beware.html
The link was not clickable so I thought to add it here hoping that one would be. I recommend anyone considering s bundle package to take a look and weigh my experience before doing so.
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Windstream a BAD company! e-mail web based very outdated, obsolete and buggy.
NO SPAM filter so you'll get tons of spam e-mails a day, they tell you to send the spam e-mails ONE BY ONE back to them (ha ha like I have all day to copy paste and e-mail 65 spam e-mails a day!)
The e-mail storage box is very small and its gets fill up quick with Spam.
Terrible customer service from India.
Nothing good to say about Windstream, if you want stop service they will try to charge you $200.00 for cancelation.
When I placed my oreder for service I was told my phone bill would be 50 a month.
Enternet 34 and a 50 rebate for the bos. My first bill is 204 dollors. i was floored. then i read the bill completely. Quess what..instillation chare 34 dollors. Excuse me no came to my house. Oh that was for turning on a switch somewher. I need that job. The represenative told me oh thats without the tax.
then i see 34 dolors for other charges and services. What the heck is going on. I'm afraid to see my next months bill...I'm sure it will be about 100 dollors...so much for saving money but because they are the only tele. company here, I'm stuck...wasn't there a law againsr monopolies...like the cable company...
I am unfortunately stuck with the nightmare of having Windstream as my phone/internet provider. After all the fast talking about bundles and 2nd access lines, I have come to realize how much they rip us off! First off, Windstream states that in order to get a discount, you must accept this 2nd access value line...know why? Yeap, they get like $30 bucks from a government program everytime you sign up for it. So if you don't, guess what? That's right! They raise your bill $20! Sneaky ### aren't they!?! Not to mention that they offer a bundle package to save you loads of money right? But did they ever mention...let me make sure I have this straight...there will be a charge for
interstate access,
emergency service charge,
zone mileage charge,
carrier cost recovery,
state universal service fund for phone,
state universal service fund for internet,
fed universal service fund for phone,
fed universal service fund for internet,
municipal franchise fee,
toll services,
and the basic montly service charge.
Let's not forget that there will also be taxes on
basic service for phone,
taxes for basic service on internet,
taxes on optional service,
federal excise tax,
state tax for phone,
state tax for internet,
county tax,
Have you ever added all this up? Well let me save you some time...it comes to around $20.00-30.00 a month!
Isn't there a taxation law that keeps this from occuring? That bundled package isn't such a deal now huh?
This is the worst company I have ever had the experience of working with. Not only does the internet fail constantly, but you are never able to get someone to fix the problem...although they will tell you "everything is running fine." I pay for a service that leaves me frustrated and angry most of the time. Not only does it not compare to the offers from other providers, but the service is worthless. I have argued with this company for three years now, and have yet been satisfied with any service or price they offer. Beware, what they promise is not what they deliver!
I try and tell EVERYONE, that these Bundled packages are not the way to go! Would you go to home depot to get car parts? No, you go the the individual companies that are experts in that field... Like me... I have DIRECTV, At&t for the net and (they were cheap but they are good) Vontage for my phone... And I pay less than I would have if I went with our local package deal from COMCAST!
Same scamming company, different name. Not a shocker that they now will not allow you to sue them for fraudulent claims. They need to be sued until they run out of business.