Windstream.net
Reviews and Complaints

THANK GOD I THOUGHT I WAS THE ONLY ONE GOING THUR HELL .. I SIGNED UP FOR INTERNET 7 PHONE 7 MY BILL IS NOW 138.25 THIS MONTH..ITS GOING DOWN THOUGH, LAST MONTH WAS 161.38

I have been giving my money to Windstream for 3 years now. I pay for 3Mbps internet service, although I rarely ever have that much, usually only get about 50 kbps. Server latency issues are always the cause. I guess they are to cheep to update ma'bell's old timey plug n' play switch board. The CSR for windstream are a joke. I called yesterday about my service issues, and was sent to 5 diffrent people. I just play the game now. get all pissed off and yell at them until they take the charges off my bill. I suggest this to all customers who have frequent issues with this company. Maybe they will go out of business, and someone who cares will take over. If I had a choice for my ISP I would not choose this POS company. Just another corrupt cooperation making big bucks, and treating the people who make their business possible suffer because of their greed.

Windstreams DSL service is a joke. The signal I get goes from 0 to 3 kbps in a matter of milliseconds. It is shameful that a company would even be touting their DSL capabilities. It is totally unreliable.

i would never use windstream for any service. they don't return refund credit.

Well who knows why you were actually disconnected. But to clear up the huge misconception... when the split of Alltel happened the only thing that changed for the landline business was the name and a merger of Valor Communications. They had to change the name because the cellular side of Alltel took the name with them. So it funny how everyone thinks that it is a new company... its not... same one... sorry to disappoint you.

Alot of times customers do get taken advantage of, and it is a sad thing, but alot of time it is not fully understanding what the need of the customer is, and how they will be using it and what is intended. The lifeline is for phone service, it is not a program given by the utility (phone company) but paid for by the government agency overseeing it. Perhaps you did get a person not very knowledgeable or who was not fully understanding the need.
As far as the internet connection and phone line dropping, this might be a line issue. Unfortuneately Windstream inherited lines left by former companies in the area of your service, and sometimes those lines are underground, get wet or are on poles that need servicing, and unfortuneatly it does take alot of customer complaints in the service area to get them to move on it, they do have to spend millions to fix certain pockets, which might only service 2 or 3 people, and those areas wont' take precidence over larger areas...similar to getting power cut on after a major storm...larger areas take precidence. And today with so many others competing for public utilities like the phone company, service areas are seemingly actually smaller than they might appear.

You can always turn to a baseball bat. I know your feeling. They are a "big" company of crap. We had a dropped connection and they told us it dropped 13 times in one week. We couldn't connect to the internet at all so we called them and they were goin to send a guy. Then I figured out it was Norton 360's firewall messing up and blocking everything instead of what it was supposed to do. So we called them and we told them we still wanted them to com and look into the dropped connections, but they said we had no problems. So all they did was send us a new modem. We already had two and they both dropped connections, so we know it wasn't the modem. We proved it wasn't the modem because I happened to pf connected the new one and it still reset itself. I hate there service, but the only other alternative is $130 +, and that is satellite internet.
I also don't get my full speed eigther. I peek at 150 kbs. Suppose to get 1.5 mbps and I could really use that speed. They are worse than Microsoft with Vista. They shovel the crap by the ton.

I have taken my concerns and complaint to the phone company that is allowing voicemail professionals to attach charges; without checking into the validity of the charges from me. They have decided they take no action and tell me to call their customer service then they will tell me again to call the company saying I signed up for their service. Where is the customer service when I am told to take care of everything myself. I guess having people as customers are not a real concern anymore. Allowing and attaching charges to my account without checking with the customer if they actually authorized the charge. Companies dealing with companies and disregarding the customers. Where do we fit in besides footing their padded bills.

Terrible service, pay for 3mb and sometime get lower than .25, the provided modem is the worst ive ever come across by far, this is my last month paying for [censored]$tream. This company gets away with terrible service by being available in places that do not have broadband or dsl, besides them. I've used them for a year and the whole time have been waiting for another provider to come into my area.

I also subscribe to windstream dsl and am not getting what I pay for! I have the 1.5 mbps service which only runs @ 60 kbps at best. I subscribed because I bought a house up near the mountains and when I moved in my dial-up would not run, after calling windstream they told me I was next to last customer on the line, no line amplifiers were up here and I would probably have to use their dsl if I wanted internet service. So o.k., had it installed, didn't like it, Called to complain, they sent a service guy out, told me the line was o.k. Also, my phone bills are confusing almost impossible to decipher. Wish I could choose between phone companys, I would send 'em packing.

WINDSTREAM CUSTOMER SERVICE IS THE ABSOLUTE WORST ! I have been dealing with a problem with windstream since October of 2006 when we moved into our home. I have a constant hum/buzz on the line and then an intermittent snap/crackle/pop - YEP I HAVE THE CEREAL ON MY LINE - honestly, I would rather be sitting in a field on a cordless phone with a metal rod in my hand during a lightning storm - it would probably be quieter. I have called the so called ACTION line with Windstream only to be told, "Go pick on another utility company, leave Windstream alone for a while" - nice customer service huh? I work from home doing medical transcription so each time my phone is messed up, or my DSL drops, I lose money. I have had ticket over ticket over ticket placed for these problems. The outside plant manager stood in my living room and told me there was nothing he could find, do, or suggest - other than, "I think your house is just haunted and the spooks don't want to leave". I have had a tech at my house now everyday for almost 2 weeks straight, just to be told, they can't find anything again and he asked me why I was turning my modem off and on and off and on. Like I don't have anything better to do with my time/life other than turning a modem off and on just to bother Windstream and their wonderful no knowledge techs. Like I said earlier, I have now been dealing with this for exactly 2 years and it has now come down to Windstream blaming me. Here is the newest problem. I was told that my LinkSys router doesn't get along with my Windstream modem, so it was replaced with a 2wire router/modem combo, I'm still losing my DSL signal. I was told I could upgrade to 6mbs by the "installation department", but then the tech in the field said I could only get 3mbs, fine I was left at 3 mbs. As of 5:30 pm today, I went from 3 mbs down to 128 - YEP, LESS THAN THE LITE SPEED THEY OFFER - SLOWER THAN DIAL UP - but they can't tell me why, when, who, etc., changed my speed - I have to wait until tomorrow after 9 am to call and speak with customer service. I was told by someone in corporate for Windstream that Windstream is a "for profit" company - well to receive a profit, you need to provide a service 100% of the time. I have no clue as to where to turn now or where to go...if anyone has any suggestions, PLEASE HELP !

First off their automated system stinks. Everytime I have a problem with my business bundle I have to go through their automated system which NEVER recognizes my phone number EVER! So it tries to put me into a loop of entering my phone number which it can't associate with my account.

Second you would think with a business you could get work requested or done on a weekend which happens to be my busiest time frame. Nope no help, nothing except and automated ticket which ALWAYS is going to take a minimum of two days. Totally unacceptable for a business.

Third once service is supposedly completed you may not be and the ticket will get closed out and the problem will still exsist.

For a tech company very poorly managed. This is my seventh issue with this company or their service in four years. Stay away if you have any other options.

By the way I have been on hold for 18+ minutes at this time and have written this complaint during the time I have been on hold. So so typical!

I have had Windstream as an local and long distance carrier for over 3 years. I got rid of our long distance service about a year ago. I was told that basic service would be no more that 20$ per month...but that was not true. Each month I get my bill it would have a different amount due to fees that I was not aware of prior to changing my service. In Feb 2009 we were getting our home ready to sell and I called to see if I could schedule a shut-off. I was told that I could and they took down the date and I was good.

Unfortunately, in May 2009 I received a bill stating that they had continued my service through the end of April. So basically they charged my all of March and April. I called to get this taken care of and spoke to the rudest representatives who stated that I did not call to cut my service off. Is that good customer service to right off the back tell someone what they did not do? I got upset with that and asked for a supervisor...they could not connect me with one.

I spoke with another rep and he said any time Windstream makes a change to your account they are to provide you with a confirmation number. I have never been provided with a confirmation number over the years I had my service. Not one time has one been given to me for whatever reason. So since I was stupid not to just know I needed one before the rep hung up I have to pay for almost 2 months of phone service that I was not even there to use...all because the rep helping me did not make note of my request or give me confirmation of it.

I no longer can bring up my email.

Ever since quitting Windstream, problems!

we bundled with their DishNetwork Package. So when stopping service to move and getting ringed by Dish Customer support, the fun began. The final bill came in long after i sent the receiver back (they charge $400 for the HD receiver) totalling $592.00! They never took my receiver off the bill!

My first call was to the Customer service at Windstream who said i would receive credit for the Receiver when i showed them proof it's been taken care of! I provided them with tracking numbers for ALL receivers! The gentleman patched me through to Dishnetwork who said they have the receivers. Back to Windstream, again, who claimed they will have to receive notification from Dishnetwork (here we go again!). After a 3 day run around of calling and getting here and there, i decided to call the home office (coincidentally i found the same number you did only i called at 3:00 E.S.T. and spoke with someone from Jeff Gardner's office, he's the President and CEO).

I spoke with the Executive Secretary who connected me with gentleman named Paul Strickland who said (after calling me back) that by the first of September I'd have my credit from DishNetwork if not it might be by October. I asked about my credit and collection agencies and he said they would not be sending it to credit and he even made a note on the account! Upon telling me that, he immediately asked for the difference ($192.00). To which i said, "WHEN MY CREDIT IS GIVEN, YOU'LL GET YOUR MONEY!".

Fast forward to October 2, 2008. Today i received a letter in the mail from a collection agency asking for $592.00. Paul Strickland never did what he said he was going to do! I immediately called up the number and asked for the President and spoke again with the Executive Assistant, Carrie, about this problem. She remembered me! And, the problem. I again explained all the above and she stayed on the phone and connected me with another person (a subordinate of Paul) and listened in as we talked. This is practice i guess.

The new girl (Melody or Malory i spoke to so many people! Ugh!) promised to look into this. I have told her that i believe that they are burdening me with unnecessary mailing from collection agencies and that if it's not fixed this time, I'm never paying it! She checked my account and saw many notes that this account was not supposed to go to collections and shouldn't be doing so. I pointed out failure. She informed me that i was supposed to be receiving a check from Dish Network (she said Paul noted this on the account) and i should have received it. To which i said they should be giving it to you if you are bundled together. Credits are much faster to issued than a check. So, she's got my number and is supposed to call me back about this.

I just wanted to tell my story and show how things go with this company. Your number was right, timing was off! I will come back and tell you guys what happens but because it's not over i have to leave it at unresolved!

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

My husband contacted windstream last week and informed them he would check around prior to agreeing, especially since they stated it would take a week to have a technician come to our home for the installation. Within a day, they sent out an email "confirming" our installation for the following week on Monday. We decided to go ahead and give them a shot. So, we confirmed this appointment that in reality, we actually didn't make. Monday rolls around and I contact their office around 9 am to get a time frame of when to expect the technician. The CSR stated our ticket was for later in the day after noon. I request the technician to contact myself when he was on his way to my house and the CSR said that is standard practice; however, they CANT guarantee it happens all the time. I stayed home all day. Around 3:30 I contacted them again and informed them I needed to pick my daughter up from school and then had to handle a quick arrangement at 5. I advised her the technician would have to be available for the time frame of 4:15-4:45 if nobody showed up before 3:50. She dispatched the technician, stated he was working on a trouble ticket and would be at my house next. Again, I requested a call and she said she personally informed the technician to call, along with verifying TWO phone numbers to call. I picked up my daughter, we waited at home until 4:45 then I went to handle my business. I was less than 2 miles from my house and was home before 5:05 pm. Immediately when I walked into my home I received an automated call from Windstream requesting feedback on the installation that was completed at 4:45! I called back and spoke with Jeremy who immediately asked if I needed help getting my modem activated. I informed him I have no modem and was calling regarding installation that should have been set up and was apparently closed out as if it had been completed. He replied with, "Since you weren't home, you will now have to schedule a professional installation." Of course at that point I was livid. I requested a supervisor since I already knew where that conversation was going. After several times requesting information on his supervisor he asked me if I just wanted to be transferred to one. I informed him I did not want to sit on hold for another hour and be told the same crap. He said, "well that's what is going to happen." I finally told him to transfer me. He placed me on hold for less than 30 seconds and then said he would have "Cindy" the floor supervisor call me back. I provided mine and my husband's phone numbers and advised they could call either number. After giving my husband a heads up, he took it upon himself to call them. Jeremy answered when my husband called. My husband requested Cindy, who all of a sudden didn't exist. Jeremy said they don't have supervisors and nobody by the name of Cindy. My husband asked for WHOM EVER is in charge if something were to go wrong. He put my husband in contact with his team leader. She confirmed there was nobody by the name of Cindy there but offered to help. According to my husband she was very pleasant and helpful. She said the technicians notes stated nobody was home so he left the equipment on our step (which explains why they asked if I needed the modem activated!) My husband informed her we were left with no equip and the technician happened to say he was at our house when I was still present and waiting. I guess he assumed since I said between 4:15 and 4:45 that nobody would be here at 4:45. To top it off, she acknowledged the multiple notes requesting a phone call, which never came! She provided the technicians supervisor number to my husband and apologized. By now, I had no interest in dealing with Windstream, especially given all the drama with Jeremy. My husband I reconsidered only if they could do something by the next day. Before we even had the opportunity to call them, I received a phone call around 8 pm from a woman named Tammy. She said she was returning my request for a call back. I told her my husband spoke with somebody, however, we were informed Cindy was the individual we would be hearing from. She was very snappy and the entire time I tried to explain she kept trying to interrupt me, saying "ma'am!"
When I finished, I allowed her the opportunity to say whatever it was that was so important to be so rude. She said, "So, what do you want me to do?! Maybe I should just speak with your husband. Should I just do that?!"
Bottom line, I told her I didn't give a **** what she did and hung up. The nerve of these people and to top it off, they HAVE NOTES! Read them! Review your notes before you call! They had a technician who claimed to be on a "trouble ticket" because you cannot estimate a time frame for a trouble ticket. If he were on an installation ticket, they would have been able to give an approximate time frame for how long a standard installment takes. They have a technician who doesn't want to work and instead of them taking care of business I spent and ENTIRE day at home. Waited and ENTIRE week without the internet (I need the internet for work) and half the day on the phone with people who do NOT care about the customer. They are there for data entry positions that require nothing more than the standard response and want nothing more asked of them. Their technician may or may not be held accountable but they were quick to point the finger at the customer and NOT the technician. "Per the technician's notes" was what I heard countless times. How about the multiple times I called? How about the fact I had no idea when I was asked about a modem? How about the fact that not at any point did I receive a phone call from the tech?
I don't even know where to begin on how this is AWFUL business, especially when we aren't even established customers yet (not that it would be excused then either, it just goes to show they don't even try to present themselves in a professional manner to customers or non-customers!).

I, too, have had a horrible experience with the lack of customer service at Windstream. I had a CSR talk to me as if I knew how to resolve my own problem, and he did so in a sarcastic way. I got angry and yelled at him. He actually hung up the phone instead of helping me.

I was given a price quote for bundling my dish, dsl, and home phone. Well they unbundled due to a mistake on their end, which they admitted. I didn't know they gave my account to dish and had a three month late bill. At the time I had a house fire and was out of my home. They did not care about the mistake they made and said I had to pay the full amount do dish. They were charging me like 60.00 at dish and Windstream quoted me at about 30.00. They would not reimburst me any of the money and they were suppose to rebundle the package to get the free reciever and five dollor discount, which was different from what they quoted in the first place. Well all was suppose to be fixed and I went ahead and paid dish. Well my bill didn't have dish on it this month and the bill for dish is now 68.00. I do not know who to contact to complain to but I would love tell someone how poor their customer service is. I would switch companies but nobody else runs service where I live.

I had WindStream for a little over a year, and I am very dissatisfied with them. First of all, they do not tell you in the beginning that if you have your service turned off at the beginning of the month that you will still have to pay for the remainder of the month. I paid for half of a month that I did not even have service for.

Second (before I had my service disconnected), I had a problem with the phone calls being unclear and I asked them if they could fix it. They could not fix the problem remotely, so they told me someone would have to come out and look at it. They told me that if it turned out to be a problem on my end then I would be charged $75.00, and to avoid that fee I could get the protection plan for $20.00 initially and then $4.99 a month thereafter. They told me that I could cancel the protection plan at any time and that it would cover any repairs to my phone line. She made me think that I would only be charged for repairs on my end. However, they did not tell me that I would be enrolled in this plan for a year, and that if I canceled before the year was up then I would be charged a prorated charge. I have already paid $20.00 and now they say I owe them $60.00 for canceling before the year was up. I should have just paid the $75.00 in the first place. The sad thing is that the repairs ended up being a problem on their end and they just told me that they charge for repairs whether it is on their end or on mine.

So, I see that as WindStream cannot guarantee their service to work properly and in turn they make us pay for their faulty lines or service installations. I could understand paying for repairs that are on my end, but having to pay for problems on their end too is ridiculous. If they would have told me that beforehand then I would have went with another service. I have never had the problems with a phone service as I have had with WindStream. They are not completely honest since they leave these little, but very important, details out. If you do not know to ask these questions then you are left in the dark and charged hidden fees.

IVCO Home Inspection

Thursday, August 7, 2008
Windstream DSL

Has anyone had problems like I have? My DSL service was cut off even though my bill was current. When I called customer service I was told yes it was turned off but we don't know why. The girl at Windstream told me she could fix this but it would be about 7 hours before service would be restored. WHAT I need to access my email and I missed an online class this morning!
OK sir we can try to get back on within the hour.
I asked the girl from Windstream what happened she said she didn't know. I told her I was very upset that this happened, And she said "so what do you want me to do about it"
So what if I missed a class, So what if I had to drive to the library to check my email.
Windstream has us by the ba##'s and they know it.
AH I feel better (NOT REALLY)
I hope no one else has to loose a day of productivity because of Windstream DSL.

Windstream DSL Internet — poor service provided! - 65k -
Posted by ivcohome at 7:27 AM 0 comments
Labels: DSL, georgia, poor service, windstream

you are so right and they should not be able to even operate a business in this country. i have had windstream service and dish for a week and it is the worst ever. i have spent two hours at a time on the phone trying to correct their incompetence.

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

This exact same thing happened to me i called in to disconnect my service and they did disconnect my services but they continued to charge me even after calling several times a month and leaving messages for the supervisor to return my calls.. I never received a call and my bill continues to rise...I will be looking into this with my lawyer ASAP

Windstream has the absolute WORSE customer service EVER! I dont even know where to start! Everything is automated...you cant even get a real person on the line to make a payment without being charged $5.00! I walked into my local office that used to be full of Reps to help you, only to see it replaced with a bunch of green telephones! What the...?

"thank you for choosing Windstream" NO, I didnt choose Windstream, it chose me! Now, Im looking into Time Warner Cable for a package deal.

LYING THIEVES
paying for 3.0 mb i very seldom have a 1mb and yea the rest of the time it wont work at all!
i called them and told some idiot that i would like to get what i pay for or pay for what i get.
well i get this spill about everyone in my town is having trouble (well da) i told the idiot i didnt figure that was my fault and seems to me that would be all the more reason to fix it, then he tells me oh yea were going to fix it the 29th of may yea right i havve come to the conclusion there is no one that works there is capable of fixing it.

I just tested my connection with speedtest.net. I wa 1.31 GB download and .38 upload! This is costing me time and money as I am paying someone to upload info to my online shopping cart. Windstream never has credited my account anything and always says 'they are aware they have a problem with one of their servers and are working on it'. What [censor]. I am so sick of corporate greed and bad products and bad service. The other one on the top of my s--t list is HP.

Windstream I believe is a fraudulent and deceiving company by all standards. For example my DSl service is not stable by any means. I signed up for 1.5mbps service and for almost 10 days I been getting dial up speeds 40kbps. I call wind stream I get connected to a tech from a far away country INDIA! And on top of all that you can't understand a word they are saying camel the camel. Each time you call a tech you get a different story. "Look outside to see if branch or tree down on line" or some other certain ethnic strategy. Im sorry I want to talk to someone from the States please. Guess what I never been connected to one yet but thats ok I am going to cancel my service. Sorry wind stream your excuses for server problems or prising problems or even fallen tree problems are just excuses. Your company can't deliver what you promise. Nada.