Wix review: Websites

I have just wasted another night trying in vain to reach Wix’s complaints department. I had already spent over an hour trying to do this last week, maneuvering not only their chatbots and customer care workers, but also calling directly. Wix teams promised me that someone SENIOR would call me back. They never did.

I am very disappointed in Wix. Not just because of this lack of response, or the difficulty in reaching them, but because I find myself having to pay twice as much for the two websites which I spent a long time creating last year.

It should be simple and common practice that existing customers renew at the same price. However, after speaking to Wix agents, it seems I will be paying twice what I currently pay for my two websites next year. And this is after some customer care worker applied some feeble discount to try to placate me - like somehow the prospect of paying more was a great deal.

How insulting.

I find it particularly disheartening, and a rather shameful policy, to lure in clients with the promise of a good deal, only to then charge them far more the second year. Honestly, if I had not spent so much time designing those two websites, I wouldn’t even be writing them an email and I would already be knocking at the competitor’s door.

I am incredibly tired of being bounced around between all the call-centre workers, who have neither the authority nor the understanding to be able to address the issue. I no longer wish to engage with any of these people.

I have asked to escalate this issue and I was promised a call back. Where is that call?

The last customer care worker I spoke to also pointed out that I had been charged around three or four times for “Avent” or something - which I did not agree to. He told me I would be refunded on my debit card. Where is that refund?

Honestly what a disaster.