Woman Within
Reviews and Complaints

I ordered a sweater that I needed for this Saturday, I ordered it with plenty of time to come in. I checked tracking today it said it was sent back to you because of a wrong address. The order number is [protected]. When I called customer service I was told I would have to re order the item and the only way it would be here by Saturday is if I paid express shipping, why should I pay for a mistake you made. I have ordered before and did not have an issue. You have no problem sending the catalogs to the right address. I am just so disappointed in the attitude of your service representative. I will think twice about ordering in the future. Thank you for your time. Cheryl Piacente

They sell clothes made of the cheapest materials, that's why their prices are so low. I gave them several shots and each time they failed.
When I got dresses I understood that there was no way I'd keep them and I sent them back right after receiving.
After 3 weeks they confirmed they received the dresses, but they weren't quick enough to take care of my refund.
My money was never refunded. Where is it?

Never thought that I would ever complain because I had nothing against them, everything was fine usually. But one of the orders was three sizes smaller. My bad I didn't read reviews of women with same problems. I had to pay for returning the item and got a discount from them that promised me free returns. Everything would be great if it didn't expire tomorrow (I got it 2 days ago). That's not funny. That's not service.

This note is more of an FYI and a common sense statement that I should have known better to do. I have placed catalog orders before with Woman Within--no problems. However, with my recent order, I did not check the package when it arrived due to personal issues regarding health.

Part of my order included two packages of "underpants" in two different sizes:

10-Pack Cotton Briefs by Comfort Choice(R)
Color: SPRING GAR
Size: 10
Item #:
[protected]
Status: B/O 06/30
$34.99 1 $34.99
10-Pack Cotton Briefs by Comfort Choice(R)
Color: BRIGHT PAC
Size: 14
Item #:
[protected]
Status: In Stock

What I received was one package, supposedly size 14, but the underpants were unbelievably huge, even for a big gal like me. Perhaps it was because they were foreign made. They would probably fit my brother-in-law who is a tall, large man, but I know that he likes his boxers.

Anyway, it would be too late to return them; therefore, I am donating them to our local ecumenical network. I live in Pennsylvania Dutch area, and there are woman who could probably use them.

Lesson learned-- Always check you package upon arrival, no matter what!

I placed an order for 2 shirts back in April 2017. They said it was back ordered till May. I called mid-May and the CSR said they were still on back order. I called today, June 15, 2017 and was informed my order was cancelled because the items were OOS. THIS is my issue. I never received a letter, a phone call or even an email letting me know the progress of my order. I choose Woman Within because I AM a bigger person and I like the way the clothes fit me. But it IS definitely poor customer service to not let a customer know what is going on with their order. If I hadn't called, I still would not have known the status. And all I get from the CSR on the phone is I apologize.

For several days, I have been trying to place an order with Woman Within, using a gift card for part of the purchase and PayPal for the balance. Each time I received a message that the PayPal payment option was unavailable. This happened again today (05/17/17), so I called to see why I was receiving this message. After talking to two people, I was told that you cannot use the gift card along with PayPal and I would either have to use only PayPal, or use the gift card with a major credit card. Having had my credit card information stolen previous, where Woman Within was one of the possibilities for the theft of information, I am not anxious to experience that again and is why I use PayPal. I find this policy absolutely bogus and should not have to choose between using the gift card or using PayPal.

Since I have had problems with Woman Within previously, including over zealous marketing, I have decided I want all my information removed from the mailing list for Woman Within and all other associated companies.

Teresa White

Just a heads up warning with woman within. If you are ordering an item from their catalog or online and it's not coming directly from woman within - do not buy it! I ordered a $70 pair of sandals (Stupid I know) which ran horribly small. When they arrived, tried on and discovered this, I turned around and ordered the next size up. I took the first box, along with other packages to the post office and mailed it off. There was no prepaid postage and had to pay my own return postage to this 3rd party company. I called woman within to inquire about my refund about a month later and was told it could take up to 3 months and to be patient. Here I am 7 months later and no refund. Woman within claims the 3rd party never received the sandals, which I think is a lie and because I don't have my shipping receipt from august, it's my fault and have to pay the $70. I'll never order from woman within again and know a lot of people that shop here. I'll be sure to let them know how incredibly shady they are. Not to mention the last several items I received were garbage can quality. Black leggings, washed before worn, paid extra for tall size, looked like they were 5 years old and thin after 1 washing - and weren't made properly, twisting from the calf to ankle. Very disappointed in quality lately, not to mention their customer service is awful!

I bought a shirt from Woman Within and it was dirty. There was big stain and when I contacted their customer service they refused to help. I even took pictures but they said that these pictures mean nothing to them. They literally said that there was no way I could prove that this dirt was already there when I received my shirt. They said that there was high possibility that I left these stains and was planning some kind of scam. That was the most ridiculous conversation ever!
I will never buy anything from Woman Within again, these people are crazy.

I placed an order on February 10th of $113. This order was very important because it was for my sickly mother who needs the clothes to start physical therapy. I had no issues paying with my card online and it said the transaction was successful. After 2 weeks of the clothes not being shipped out, I called and they told me that the whole order was canceled because my billing and shipping address did not match. I was never notified that my order was apparently canceled on the 14th. If I had not called, I would still be waiting not knowing what was going on. they told me that they mailed me notifying me of the issue but I never received anything. I feel that I should have been called and notified about the cancellation. so that I could have fixed the issue sooner. Now, 3 weeks later I have to reorder again and wait with my mother very unpleased and still waiting to start her therapy.

Ok, I'm big, and tall. Combine those two and finding pants, let along jeans that fit is almost impossible. Until I found this site. They have a five pocket tall jean that fits me like a glove. Awesome! I have been buying several colors of these. Took a few tries to nail down my size, (their size charts are all but useless, best to call.) But once I had my size I thought I was good forever. Just order more when needed.
Well… once I got a few colors that I couldn't even get into. "Stretch" denim at the waist was not stretching at all. Customer service was great, seemed very concerned, said different manufacturers make different colors and this was a problem they would address… thanked me and so on. Fine.

Well last Nov. I ordered two more pair. One came and is fine, the other backordered. Then it was simply lost. They reshipped, and when they showed up, they are a good two inches too long. Dragging on the floor too long. Customer service reordered (charged my card again since refunds take weeks.) But the replacement pair is just the same. Two inches too long. When asked if I want to order a different size, I said no, I ordered the correct size. These came two inches longer than described. WHY would I order the wrong size?
I offered to have them taken up somewhere local IF they would pay for it. Only costs 12.00. I have spent hundreds on here so far, BUT they will only issue a 5.00 credit. NO GOOD since I ordered the right size and they shipped me the wrong length. I would think they would be happy to keep a customer rather than take back something that is wrong and can't be sold as something it isn't. But no. SO they will get them back again. Meanwhile I have NO way to know what factory is making what. I could just order some other color if I knew which one to try. But I don't, so will they not fit, be too long, get lost! This is no way to run a business. Where is the quality control? Oh wait…. manufactured in China. That explains it right there. Priced for America but made in China. Hit or miss with what you'll end up with. These are going back and I'll be searching for a new place to shop.

My husband purchase me pajamas for Christmas one pair was navy blue with white trees I loved them. After Christmas I put them on and noticed that the color was on my skin I took them off and hand washed them. I thought it was strange cause the water never turned blue . The next time I put them on same thing so this time my husband machined washed them same thing. I called Jessica London I thought that were he got them. But it was not but the rep found them with women within telling me they were a sister store. I asked if I could exchanged them and she said no once u wash them we don't take them back. I said but I can't wear them I have only had them two week and they keep bleeding on to my skin. She said sorry their is nothing I can do u washed them. So I said oh so if I buy clothes from u and their is a problem I am just stuck. We repeatedly said sorry we can't take back items u washed. So he just paid for something I can't wear so that's that. I asked for the corporate number . My husband got all of their cards. If this is how u treat a customer I will have him pay they off and open somewhere else. I have been a store manager for a major clothing g store for seven years. I would never do a customer this way. We take worn things back and if it damaged we sign it out if it can be used we donate to women homeless shelter for those in need. This is sad and I don't care if he spent two dollars they should make the customer happy and sometimes you have to break the rule to keep customers who keep u in business.

I have purchased three sweaters from WomanWithin company and received only two. I called WomanWithin support and told them that one item was missing and it really seemed they wanted to help. They asked several questions about my order and promised I'll get the missing item within 14 days. Two weeks passed and I contacted them about my sweater and they claimed they shipped it, but there was no sign of it. I decided to wait and gave the some extra time. One week later I called again and received the same reply. It is now over a month and still nothing!

I've ordered several pieces of clothing from www.womanwithin.com and everything I received was too small. I contacted customer service and they said that I need to send everything back if I want to get a refund. I told that I would like to get a replacement for a bigger size but they said that they don't do replacements. So I agreed for a refund.
I sent everything back and later they contacted me and said that they received everything and will issue a refund within 3-5 days. When I got them money I found out that was $30 missing.
When I contacted WomanWithin again they said that was a restocking fee! Okay, I understand everyone has their rules but was it so hard to tell?
Terrible service!

Back in December I made my first order with WomanWithin and received my stuff in reasonable time. I was very happy about my purchase, because everything fit perfectly and quality was really good. In mid January I decided to order something again. Since my first order was a success, I never expected anything bad to happen. So, in mid January I made my second order. I had ordered my regular size, but what I received was extremely tight! So I contacted their customer service and asked for a replacement. They asked me to send everything back and told that I'll be getting my items in two weeks. I sent everything back and even paid some extra for shipping, and guess what, I never received anything! It is now March and still nothing! So disappointed!

I this ad on a website regarding clothing for woman so I decided to give it a try, Big Mistake. I applied for a credit card and was approved, so I ordered a pair of boots. When I received them, one they were too big, cheaply made and not even leather, so I sent them back the same day I received them and sent an email to close my account after reading all the reviews regarding this company. I've already been scammed from another company on a website so I'm very angry. Yesterday I received a bill from this company for 19.00 and some change for shipping and handling of this item, which one they never told me I had to pay in the beginning. I am not paying this charge, nor did they follow my email to close my account asap. Unfortunately I don't have my emails because I deleted them but I have a witness I sent them. I believe it was in March this all took place. Please help me resolve this issue, thank you

Please, do not support this company by purchasing their clothes!
Woman within charged my credit card exactly $50.00. I didn't even know this company before! My bank couldn't do anything about it so I called and emailed them several times.
I talked to several people on the phone, who asked for my name and confirmed that there is no order under my name or my address. I was forwarded 3 times. Finally I talked to some service guy who asked me for my name and address again (I got pretty angry) so I told him my old credit card number (i had to change it anyways) and suddenly there appeared an order under MY name, which was for a gift card. In the end, I got my money back. But the whole process is just ridiculous.
This company is making a lot of bad money. So please do not trust them!

I had ordered six shirts from this site. But I returned the entire order. Well, one shirt I didn't like, because the color was too bright. The other five were pretty cute, but too small. I asked a refund for the first item and an exchange for five other shirts. I filled out the exchange form and shipped everything back. But I never received an email or a call from them about my return. I made about 10 calls to their customer service. And every time I was told they'll call me back later. Several weeks later I called again and customer service told me they refunded me the whole amount. I was told they completely forgot about the exchange and asked me to reorder. When I checked their website, I realized all five shirts I liked were out of stock. I'm very upset and disappointed.

I made an order and when it arrived the sizes were much different than sizes I purchased. So I returned the whole order the same day. I paid $8 for normal shipping, but they charged almost $30 for expedited shipping. This meant the return was $30 less than I paid. I sent them an email asking for a refund. They told I ordered the expedited shipping, so there was nothing they could do. This was not my first experience with WomanWithin, and I must say their clothing is very good and has great quality, but they always mess up with the sizes. After purchasing you will get a copy of your order, so please check it few times. If something is wrong, contact them immediately! Also be prepared to receive tons of junk mail from them. Well, their clothing is great, but there is no customer support at all. It's very difficult to get a refund from them.

I had items in my shopping cart but noticed there would be an upcoming sale of 50% off instead of the 30% at the beginning of the week and 40% on Black Friday. Since I was shopping for the same items, I knew the prices. When the price increased from 30% to 40% I noticed the final price was still the same. In addition, when the sale increased to 50% off, the final price was the same. What had changed was the original price. They increase it to adjust for the percentage off so the final price point never changes. It is very misleading to the public.