Woman Within
Reviews and Complaints

I placed order [protected] for $56.31 on April 18, 2021. The items were not identified as back ordered, but were VERY LATE in fulfillment. I attempted to cancel the order before it shipped (because it would not be received before I needed the items in early May) but was told it by customer service by telephone that the order could not be cancelled (even though it had not been shipped) because it was 'in process'. I was instructed to return the order for a full refund upon receipt. I finally received the order on May 11th, and returned it via USPS using the package return label on May 13th. As of today, June 16th, the return has NOT been acknowledged, there is no record of it in My Account, and I have not received a refund. I have attempted to contact WW by telephone and there is no one answering calls 'at this time.' I attempted to contact WW by email and received generic reply emails stating the company was experiencing delays in processing shipments.

I placed my order on 5/25 for $600 worth of merchandise. My items still haven't shipped. I have called the company and cannot get anyone to tell me when they will ship. I cannot cancel my order. I am beyond frustrated.

back in april I ordered some blouses...received them and they were wrong size so I returned and your company received them on 5-10-21...I made partial payment on my bill but to this date 1 month later I do not have the blouses I sent back for exchange...now do you have them and they have been shipped or has my card with your company been credited for my payment...please advise thinking the company I will probably not do business with in the future...joanie

can someone give me an acceptable excuse why an order placed via the Woman Within website (www.womanwithin.com #[protected]) May 24 has still not shipped as of June 14, despite the automated response indicating items are shipped within 8 days! Customer Service has an average wait time of 30 minutes; when asked to speak to a supervisor, on hold again for almost an hour before they disconnect.

Grant it, every business including Women Within is using epidemic excuses rather than listening to their customers when an order was placed May 5, 2021 and is missing. I have been tracking this order that my credit card has been already charged for, but it is missing in action. Rather than customer service being of help, I was over talked, refused to be listened to, and my questions were not answered. I wanted a follow up on my shipment Order Number: [protected]. Tracking 4208575092612927005592000042518285. I wanted to know the status from shipment from Indiana to California to Arizona. Instead I was met with a whole rehearsed statement, instead of customer service taking a minute to help. I stopped using Women Within, I have been a card holder for 20 plus years. But it seems, I had more information about my shipment than your ignorant customer service people. No wonder companies are going out of business. When a customer calls for a result, but is forced to listen to a wide variation of excuses instead of receiving help is the WORST kind of service. I could not even ask has my shipment left California and is it in route to Arizona? I had to ask Elaine to stop talking over me, because it appeared her information was only up to May 21. The epidemic is no longer an excuse for rude customer service employees who are too lazy to look up results.

Non delivery of three pairs of jeans that were ordered May 17. It is June 1st. They have not been sent. If they're coming from China, which they did not disclose, I don't want them. I finally reached customer service and they said they couldn't cancel the order. I will contact PayPal and attempt to retrieve my $80. I had no idea these stores have a foreign connection. I will never order from them again. I want my money back.

I placed my order 5/15/21 it is now 5/29/21 my order is processing. I can't get a hold of customer service, I got an email that they are behind because of covid protocol, I've done a lot of online ordering during the pandemic but I haven't had this much trouble. Apparently I'm not the only one who has had a problem. Is there a way to resolve this?

I called with problems on an order but person said he couldn't help me. I demanded to talk to a supervisor and he said I couldn't. I asked several more times and he said ok. He sent to a coworker. She talked to me and then hung up while was trying to get her to understand . why couldn't I not talk to some who could help me?

On or about 4/12/21 I ordered 3 T-shirts .My customer # [protected].
On 4/19/21 you were paid through my bank account. On 4/27/27 I returned the shirts in the original packaging and with the WW return label. I also filled out the original packing slip with instructions to exchange for smaller size.
After a month or so I called customer service and was told they never received the shirts. I called Post Office for tracking, and they responded saying they delivered. On 4/19 you received payment of $ 68.48 directly from my Visa bank card. I have neither received nor been I been refunded the money.
Items # [protected]-029g [protected] blue
" " " " " [protected] raspberry
" " " [protected] navy
I wanted to exchange for size smaller

This complaint is the same as many others have made. Placed an on line order 5.1.21- the order has not been processed. The staff is using Covid to excuse their terrible customer service. When you call customer service, staff read from a script. The staff has plenty of time to stuff our mailboxes with catalogs and our inboxes with advertisements, but can't seem to honor the orders they have taken.

I ordered on May 2nd and heard absolutely nothing from them except more offers to buy more, not an e-mail about a delay, not a postcard saying there are problems. I just got e-mail after email to place more orders.

I finally called three weeks later. I hit 1 to check order status and got a recording that apologized, said it isn't working and disconnected me. So I called and hit 0 for something not on the list, I waited on hold (with music and the promise that my call would be answered) for over an hour. So while on hold with my house phone, I called again on my cell phone and hit 2 for a new order. Wow, it was answered in two minutes. (Interesting theory on customer service)

The representative said that it is in process and to wait 8-12 business days. I am leaving town in four! I asked that he change the shipping to expediate it, he couldn't. I asked him to give me the address of the headquarters, he couldn't "provide personal information." Then he told me to wait 15 business days. I told him again, I am leaving town and these items that I wanted to bring with me will sit for 3 weeks. He tried to give me Covid 19 excuses. He can't change the delivery address to my destination. He can't get me a supervisor. As I type, I have been on hold for 30 minutes waiting for a supervisor.

It is extremely disappointing. Perhaps Amazon has spoiled us all. I didn't expect delivery the next day as I get with Amazon. But on May 2d, I didn't think it too much to expect the order before I left town on the 27th, some three and half weeks later.

RE: Account...7-828
Roth woods / 312 Ann Arbor, MI. 48103
The account was paid in full on 4/21/21 for $111.82. Prior to payment
I spoke to someone after getting a call from community bank regarding this.
At that time I paid what was owing and had the account closed.
I even called back to have magazine mailings discontinued.
I just received another bill due 6/7/21 for $2.00.
Note: I will not make this payment.
I called the evening of 5/29/21 around 7:45pm to your credit department
[protected]). I waited for over 60 minutes and hung up and decided
To try this email. Your websites offer at least (3) customer service numbers (not Canadian). Because I refuse to waste anymore time with more phone numbers and waiting, I am sending this email!
The account is closed and paid in full.
Discontinue magazine mailings... You are killing the environment.
Thank you

I have been on the phone with 2 different customer service reps and also waited for 41minutes until finally hanging up after the first person I spoke with transferred me to another customer service line. He had originally told me there is no information on the order and that the order is still in process, which it has been "In Process" since the first day I ordered it. Today is 05/20/21. I placed the order on 05/07/21. I called back after waiting for 41 minutes and no one ever picked up. I spoke with another person who said the same thing as the first person. No information, sorry, and can't cancel your order. I asked to speak to a supervisor and she said that the supervisor will tell me the same thing and can do nothing more. I told her to send me to a supervisor anyway. She transferred me to another generic customer service line and not a supervisor in which I hung up. They are refusing to cancel an unprocessed order and they are refusing to give a refund. I presume the customer service dept has been outsourced to Asia because neither of them spoke English well and just read things like robots, repeatedly. They have my money are not sending the merchandise and giving me the run around after spending 1 1/2 hours trying to speak with them to get information on the items shipping. Their chat option does not work, always says busy try again later and they have no email address to get help. Frustrated! Never ever ordering from them again.

Been a Woman Within Customer for 11 yrs never had a problem until now. Contacted customer service with online order problem. Talked with 3 ladies from another country before problem solved. They had trouble understanding my English. Would not let me finish a question. Interrupted me. At time thought they had hung up on me. Hung up very upset.

I have been charged $16.11 on my credit card for the past 5 months 1/21, *2/21, 3/21, 4/21 and 5/21, without ordering anything or authorizing anything.
I never ordered or authorized these payments and never received or ordered any subscriptions!
Also, as I scrutinize more of my bank statements in 2020, my credit card was also fraudulently billed this same amount in Oct 2020, Nov 2020 and Dec 2020. I want an immediate reimbursement to my credit card for all these charges after that, I want my credit card deleted from your system.
If I have not received these reimbursements to my credit card for the proper total within 3 days, I will report Woman Within for fraud to all federal consumer reporting agencies.

This is ridiculous. I ordered this in April. It is now May 17th. I am at my son's for the summer & have changed address with ups so I can get this order whenever. First, I call in to talk to a customer care rep. Gave him all my codes for this order. After the order was placed no codes & free shipping were added. I called right back & told the new rep. That he never added the codes. She said sorry, I can use them on my next order. There is not going to be the next order. After shopping with you for over 20 yrs. I will never shop with you again. Too many other places to go. Where is my order? Order # [protected]. Summer address with ups is 203 E. Park st. Marquette, MI. [protected]

On 4/9/2021 I submitted an order. Confirmation was received. On 4/26/2021 I received an email stating that my order was shipped on 4/23/2021 . When I hit the box "track my order" it gives me a tracking #[protected] Fed Ex. I hit the tracking # it shows it as USPS, showing status not available.

I tried calling customer service and after a very long wait on hold, they were unable to help me. I will admit I did get upset and for that I apologize.

On 5/11/2021 I emailed customer service and received a generic response from Lois Allen that as soon as the order ships they will send me a shipping notification which will include a tracking #.

I would really like to know the status of this order as the tops were bought for an upcoming trip. Your response is greatly appreciated.

Donna Studer
[protected]@gmail.com

I place this order. 40023063902 Three weeks ago and it is still processing. I get emails that will not address the problem. I just want my product. I can't cancel the order, they won't waive shipping and I am still waiting.

After waiting almost 3 weeks for a package of panties and finding them extremely big I cannot return them because you never put in a receipt!
Why did I put that in capitals because I have been trying for 2 days to get help through your phone system. That's the one that claims to be on 24 hours but really isn't and keeps you on hold 1/2 hour or more while telling you you will be taken care shortly.

I am 82 and handicapped I need a return receipt and should certainly not have to pay anything the return receipt should be free with the aggravation you have given me.

I placed an order 14 days ago and it still has not shipped. Apparently customer service is non existent. I've ordered from them several times before and never had an issue. Not sure what's going on. I'm not buying the COVID excuse as I ordered items from them in the height of the pandemic and received everything in a timely matter. But this was a large order and for some reason it's not shipping. I needed those clothes for this past week. So disappointed and very frustrated by the lack of customer service.