CB Department Stores Woolworths South Africa Woolworths cash back voucher

Woolworths South Africa review: Woolworths cash back voucher

susanmaehamilton of ZA

Jan 17, 2024 7:57 am EST

Verified customer

Featured review

MISS SMJ HAMILTON [protected] [protected]@gmail.com

I received notification about a cash back promotion WOOLWORTHS FINANCIAL SERVICES were running dated 8 November - "spend R1750 on my card and receive R650 cash back to spend in-store". This promotion was a nightmare from start to finish. The store knew nothing about the promotion. I was kept waiting while they verified with Woolworths who confirmed the promotion was valid - I spent R1800 and was told the voucher would appear on my rewards about a week later. Nothing except other vouchers for more money to be spent to receive vouchers appeared on my rewards. I contacted Woolworths and after being shunted from pillar to post still no joy so I wrote on FB page and was told there had been an issue with cash back promotions and that these would be available after 14 December. Still nothing. I then received an e-mail to state that they had sent me an SMS message (immediately after I spent the R1800) to say that the voucher would be available on my rewards. I did receive the SMS but no voucher! They stated that the voucher was valid until end November and therefore they had no records to see whether I had in fact received the voucher! I DID NOT RECEIVE THE VOUCHER! I have been phoning continually since NOVEMBER to try and have this sorted out and again being shunted from pillar to post ... Please help! R1800 is a lot of money to spend!

Claimed loss: R650.00

Desired outcome: I would like the full refund of what I spent (R1800) for all the inconvenience that I have been put through.

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Woolworths South Africa phone numbers

+27 214 079 111
+27 214 079 111

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+27 860 022 002
+27 860 022 002

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+27 861 502 020
+27 861 502 020

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custserv@woolworths.co.za

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shop@woolworths.co.za

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93 Longmarket Street, Cape Town, 8001, South Africa

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Nov 21, 2024