World Car KIA
Reviews and Complaints

Sir/ Madam,
On 05th May 2021 I made a purchase of a car KIA PICANTO MT from your showroom.
I regret to inform you that, the vehicle that I bought is not giving satisfactory output and is not as it was expected to be. Main issue with the vehicle is generator fault, Unable to rechage the bettey. This is to bring into your consideration that traveling using the vehicle I bought is not at all reliable. Thois time my car is parked at Cross Road Hyderabad dealorship, but dealoeship dishonouring the warrenty.

I request you to kindly look into the matter and also appeal for Exchange the faulty parts. I believe I will get to hear from you soon.

Thanking You,

Farooque Ali Mari
[protected]

On the evening of October 25th, 2019 my life changed. I hit a deer head on on a Minnesota highway with my cruise set at 65.
The deer came out at NO warning. My seatbelt didn't lock at impact, nor did any airbags deploy.
My car, a 2015 Kia Forte, was undrivable.
My 4 year old son fastened in his car seat in the back seat. Screaming in shock for a long period of time.
Since the accident, my Kia has been deemed a total loss.
A single mom of two, had to endure a car rental for 8 days and money out of my pocket.
I've been suffering from lower back pain and neck pain since the accident, which I'm being treated for by the chiropractor. Sleepless nights, since because of constant pain.
What is Kia going to do about this? My seatbelt should've locked and airbags should've deployed. Both my son and I are very lucky, it could've been much worse.
Why didn't airbags deploy? Why didn't my seatbelt lock? Why do I have to suffer with constant pain and stress since that night?
Had either my belt or airbags worked, I may not have jolted from impact?
Attached are many photos, Drs notes, and adjuster's report.
Chiropractor appointments are ongoing, costing me ware and tare on my new vehicle and out of pocket gas expenses.
A visit to a attorney is my next spot if I don't receive a timely response.

Kind regards, Julie Schroeder

I have a 2018 KIA Sportage and the other day while I was driving the overheat alarm went off. So I had the car towed to KIA Dealership in Yonkers NY. after they found the problem they told me I needed a new Radiator due to it was damaged very badly and it will cost me $1000, 00. So I went to the dealership to seethe damage myself and what I seen was the bottom part of the radiator was crushed? what it looked like was something from the road flew through the bottom part of the grill and damaged the radiator. after looking at that part of the grill it is open to any road debris that can go through the grill into the radiator or A/C condenser. This I believe is a design flaw and should have some kind of screen protection so this cant happen. I was looking a the front lower grill of a Hyundai Tucson and it has a small vented grill so it protects the radiator. I wish my Sportage had this protection. It would save me $1000.00!

Dear,
On 02, July 2019 I received a new popular car brand KIA / PICANTO, Sn: KNAB3511AKT505214 / 126 TUNISIA 4548, priced at 28 870.000 TND from your services at Sousse/TUNISA and bought through order / invoice n ° CVV25513 / n ° 1908917 date June 27, 2019.
On July 26, 2019, I noticed that the property had a serious defect as soon as a leak of visual oil was spread on all the motor body. The same defect is noticed and visualized by your technicians the same day in your car-workshop in Sousse/Tunisia, obviously for preceding the inspection and investigation.
Actually, the car is still in your car-workshop and the cause of this defect also still under investigation. of the As a seller of this car and in front of the serious defect found (vis-hedden imperceptible during the purchase of the vehicle and appeared notably after only 20 days of purchase at reduced mileage 500 kilometer.
In view of the above and accordance to the warranty and legislation we request your kind to give a permission and order to replace the damage car by a new one in the shortest possible time. Since my live calendar have effectively affected and troubled (moral and financial).
Therewith, hoping kindly to proceed without delay and give your clearance for the replacement of my car.
Attached photos ( invoice, car defect ..etc).
In the meantime, I thank you in advance for your understanding of granted favorably to my request and I beg you to believe, Madam, Sir, in expressing my best feelings.
Sonia Amrouni.
+216 [protected].
[protected]@yahoo.fr

Dear Sir,

I wish to get help regarding my kia sportage.

I bought a 2018 model kia sportage GT-Line 2.0 CRDI.

Origin country : Slovakia

The speedometer is in both miles & Km but the TFT LCD 4.2" is showing unit distance only in US or UK miles, then mpg instead of l/km.

I tried to find a way to switch between miles & km but it's impossible.

Can you please help me to resolve the problem because I'm going to export the car to my country (Tunisia) where we use only Km/h & l/km so I can register it without problem.

Please find below the VIN number of my kia sportage

U5YPK813DJL561443

as the speedometer is in both unit Miles/Km, the digital odometer should give the option to switch the distance unit as per customer choice.

I will really apreciate your kind help.

Thanks & kind regard

Sami Boumaiza

Dears

Kindly note that I have reserved a KIA sportage model 2019 on AUG 05, 2018 in the authorized dealer in Egypt. However, till date I have not received my car for unproffecional delay. Lately from two weeks they asked me to pay the whole amount of the car to get it out of customs and assured that I will receive it by one week. However, two weeks have passed but they called me telling me that i will have to wait for another month as the color i requested is not available in this lot( why did u ask me to cash the rest of the money then? And when were asked at the color they told me that it is availabe) i have been through unproffessional delay and gambling process from kIA as they do not keep their word to the customers . This is totally a swindling process from KIa Egypt.

You kind support would be highly appreciated as I have sold my car and I am now using Uber in my rides. Worthnoting that i am a working mom.

my wife bout a kia rio 2016 in October 2016, since she bout it the car had a very bad acceleration and jerking sometimes, we went to the Service and they took care of the problem, one month after they problem reappeared and every time we go the service they check it and the answer is ( nothing is wrong with the car ), now i've been to the service more than 5 times so far regarding only this problem and i cant do go anymore because of the working time that is the same time as my job .

till this date the problem is still there and its really annoying . it feels like the car air is blocked and its not taking enough air through the engine .

To: Kia Motors Corporation Head Quarters-Customer Service
12, Heolleung-ro, Seocho-gu, Seoul, Korea
Phone: [protected]
From: Gustavo Pilosoff, owner of a KIA Carnival

To whom it may concern,

I am writing you from Argentina, because I am a proud owner of a Kia Carnival 0km, the highest range what I paid $80, 000 dollars, not long ago
It turned out, when I needed spare parts, the insurance company and myself, personally, called every single place. The answer we received from everyone I contacted was, some of the parts were in stock and some were not. In addition, if I wanted to place an order, it would take about 60 days to get them.
I have also tried the 800 number provided but no one ever answered.
I got the phone number of the Rep of KIA Argentina thru a Kia's competitor. When I finally contacted them, they lied to me from the start, saying that they had every spare part in stock. They did not have most of the parts.
The car is at the shop for over 25 days! I was so upset, that they ordered the parts and, as an exception, they said they would ask for a rush order to get them sooner and they will be sent by plane. 10 days to get the parts and another 10 days to fix the vehicle. When I asked for a replacement car to be able to move around and fulfill my obligations, they answered that they do not provide one.
They have deceived me from the beginning. Post-sale and customer service is extremely inefficient and unprofessional. I am very happy with my car but, if I knew the service would be that deficient, I would not buy it.
I would like to know whom I can direct my comments and complains. Besides, where to report my transportation expenses to work and to take my children to their respective schools and activities, since the Kia rep. did not solve my problem in a timely manner or replace the mobility.
I am looking forward to hear from you soon.
Sincerely,

GUSTAVO PILOSOFF
Email:[protected]@hotmail.com
Cell:
[protected]
PS: Attached is the car registration.

Dear all,

My name is Ahmed, i am Egyptian and I live in Egypt. I own a 2019 Kia Sportage car (according to the license). First off, that's the first time I had a problem with the service after always driving german and Japanese cars without any problems or poor behavior by the services here in Egypt. 10 days ago, I have bought a brand new Kia Sportage car, and on my way to register the car I hear weird noises from the top right tier and when I called Kia, they said that we have to register the car and then go to them and they will fix everything. And when I arrived there they said the problem is with Hankong(your tiers company) and then I told them to give me a letter to hankong and then they replied saying no and that they had nothing to do with hankong. So I went to hankong here in Egypt and they were very rude and they said you have nothing to do with this and Kia is the one who should send us and email or a letter. So I called back Kia customer service here in Egypt and then they said they are going to call me back and they did nothing until now. What shall I do now and is this a manufacture defect from Kia or what and Is this how you really treat customers. Kia Sportage chassis no: 546586

Contact info:

Name: Ahmed mustafa El Daly

My personal no: +20 [protected]

I hope you get this email to be recognized and thank you,

Hi
I am a customer of kia since 2011 and when I talk about kia should be talking about trust and that was expecting to believe in kia but when I purchase new car from authorize dealer in uae _ abu dhabi city which is kia sportage 2018 on 17/05/2018 I heard a sound from the car gear and I have informed the showroom manager mr. Atef who delive the car to me on 17/05/2018 he said we don't know why this sound is coming and we can not replace the car or return it he gives me one option only to complain or to prepare the car in workshop. And he was talking to my with unprofessional way and I requesting him to take my car to check why this sound is coming which is too noisy but he refused to take it then he left me and went to his office.. I am really surprised when I get his useless service from showroom manager.. And how I get new car and on same day of receiving it I get this problem and I found it on same day of purchasing day... I am dealing with kia since 2011 and I also working in bank in uae I was referring lots of customers to kia and was not expecting that to happen with me. Anyway I need someone from kia to resolve my issue before escalate it to high level
My contract number is [protected]

I took my wife's kia to get it checked for abs, hill assist and traction control lights being on. All I wanted was for the vehicle to be checked. 3 hours later they tell me the car is fixed and they were open recalls. Great they fixed my problem and something else with the kia transmission. I leave grateful everything is ammended. I head to work for the remainder of the day. As I'm leaving work I notice my kia is acting up and the starter is spinning and not starting and some noise in the engine. I'm thinking odd so I head home. Once I get home the vehicle is having problems starting. I call kia and let them know what going on they said mo problem bring it in and well take care of it. I show up the next morning at 730 they take the vehicle to get checked no updates for 4 hours. Finally someone comes to talk to me to let me know the starter is going out. They had the kia in their possession and I had no problems prior to them working on it and start blaming me when all I wanted was my car fixed. They offered to fix it for the high price of $500. Here's what's not right and I hope you be careful when getting your car serviced at this location. I had no ignition problems prior to taking the car in now I have a problem. No one took accountability for the error they made at kia. I feel like I was cheated by world car kia and I would not reccomend or ever purchase another kia. You should have taken care of your customer and I hope who ever reads this thread lightly on doing business with world car kia as it seems they are out to ruin your vehicle. I now have a problem vehicle over the wrong doing of your service department.

- since almost one month i want to make inquiry regarding price and appointment reservation of 40, 000 KM regular Maintenance for my KIA sportage 2015,

- KIA Al Jabr KSA Call center gave me one phone number to contact "this man never pick the phone" i called him more then 7 times.

- Then i tried to contact them via Twitter they answered my DM with another 6 phone numbers to contact "no one of them is picking the phone at all and most of them is switched off "

even their WhatsApp customer services number they stopped answering me.

i need some one to help regarding this issue as its really annoying me as KIA Customer

their phone numbers which i received from KIA customer service
+966532708877
+9660138324300
+9660138228411
+966593336864
+966593336816
+966593336829
+966593336813

I've just been told that the infotainmentsysteem of Kia does not have a connection for a subwoofer. Why is there no connection? Some people want to upgrade their sound quality and a high class subwoofer is perfect for in the car to improve the sound quality significantly.
When I hear the term infotainmentsysteem, I think about a complete audio/navigation system, which will provide the possibilities to attach several devices and sound improvements.
However, I've just been told that this infotainmentsysteem does not have any connection possibilities at all.

Quite disappointing to be honest, whilst having one of the most complete and luxury cars in the A-segment, without having a possibility to connect a simple external Subwoofer.

And because of the fact that this infotainmentsysteem does not have any connection possibilities, there is no other way to enhance the sound quality.

I am an expatriate Australian, recently taking up residence in Thailand.
Having knowledge of KIA cars in Australia and the reputation there, I decided to purchase a Sorrento R in Thailand from Yontrakit Motors the KIA dealer in Thailand.
The car was delivered without the integrated Navigation and Entertainment system set up for English language. Unfortunately I was forced to take delivery in this condition as I had plans which required that I have a vehicle available.
I planned to have the situation rectified on the first 10000K service.
Unfortunately the dealer in Bangkok was unable to achieve this. Lack of local knowledge and skill was the reason. I had actually driven 800Ks to get the car serviced as there is no dealer in the vicinity of SAKON NAKHON.
I am frustrated and, disgusted with this level of service from your company.
The vehicle meets all other criteria but I am unable to use the functionality of the integrated system. I cannot even pair my telephone handset using Blue tooth. My previos vehicles have been VW and Jaguar.
Please take this matter seriously and provide a resolution to the problem, which cannot be that difficult to fix,
John Harmer 66 [protected]. [protected]@bigpond.com

I bought a KIA Rio last year November which was a pre-owned. the car had a window strip damaged and window controls lose.
the kia dealership had made a promise to take the car for fixing in 3 weeks after i bought it. They sent a driver in 4 months after many phone calls of me pushing however the drive took my car at full tank for a tour and brought it back empty without anything fixed. The dealership manager apologized and promised it will be fixed within a month they had placed an order for the parts they need and I am still waiting till today.

Have a Kia Soul 2014 been having trouble with headlights flickering at night. This is the third time it's been in the dealership. I have no car, nobody gives me info...they don't want to accommodate me with a rental or at least a loner. i try calling to speak to a manager and they give me the run around. ccording to Kia Corp. And spoken to case advidors and ghe give me thd same answers and nothing gets resolve. Very frustrated!

We were in the market for a new or used Kia. We were shown two different Kia Souls which we test drove and the people did make all efforts to find the right car, however. They would present us with a price and would not budge or make any deals. The price was the price, the interest rate, the terms and all were not negotiable- no matter how overpriced their used cars were!
They wouldn't tell us our credit rating after we asked for it a few times, and they tried to tell us the interest rate was adjusted by a $1, 000 rebate. (We got the same interest rate at another (Ford) dealer who openly told us our credit rating was as good as it gets- and they accepted our counter offer on the price).
Forget this Kia dealer and find one who will negotiate.