WorldSIM
Reviews and Complaints

This company is terrible and their service is beyond ridiculous! I got their SIM and no matter what I tried it was not working. Since there was no way I could resolve the matter myself I decided to contact WorldSIM support service and ask them for help. I had never spoke to such ridiculous and unprofessional service. These people were not able to answer my questions, they had no idea how to fix my SIM and all they said was sorry. You know, it really seemed like they had nothing to do with WorldSIM company. But the fact was that these people are WorldSIM representatives and their main job was to assist customer. I got no help from these clowns. What a joke, I will never use them again and of course I will warn everyone I know! Better stay away!

I received confirmation on2016/12/29 that I'll receive my refund after the wrong delivered goods were sent back within 5 to 7 working days

Almost 2 months have lapsed and mail inquiries are no-longer getting replies. I'll be travelling for a month in April and I though I'd order wife portable router, Data Siam Card and upgrade my current World's to the new smarts but lack of service has left me distraught.

I travel a lot and I decided that it was time for me to buy a SIM. I found this service WorldSIM and it seemed like a great deal. Unfortunately when I went abroad and tried to use the card I realized that my number was not working and that was a huge problem. Right after I arrived at the hotel I contacted WorldSIM customer service and asked for help. They said that they need me to pay some extra to fix the problem, so I paid extra £50 and nothing changed! My number wasn't working. Customer service rep promised they'll contact me back later and never did that. Do not trust this company, they are nothing but scam artists! I want a full refund!

I bought a WorldSim card which fell to bits as I was trying to insert it into my phone. I had alread put £42 credit on it for a trip to London.
I have tried to contact them. Their website sends me around in circles and they have blacklisted my emails.
I am willing to PAY to get a new WorldSim card with the same number just to use up my £42 but nobody will speak to me;

About 3 months back I ordered the promoted wireles WorldSIM earphones (3 sets) which meant 6 pieces in pairs.
The order took almost 2 months to arrive instead of 5 working days. On delivery there were only 5 pieces in a pack; WorldSIM took 3 weeks to reply to my query. I was also being frustrated that they were all for the right ear only; so, couldn't use them. On reply they said they were advertised as one earphone? Not true, the promotion says nothing about one earphone piece? And they dismissed my query. I'm sitting with useless garbage that I paid for due to false advertising, misleading marketing. I cannot trust the reputation of WorldSIM's poor quality merchandise.

I bought two SIM cards from WorldSIM company. One was for me and the other one for my husband. Mine did not work. There were no visible defects so I thought that the problem was on the inside. I contacted customer support and expected them to help me. But their support did not help me at all, he insisted that there was nothing wrong with the card. He said that I need to try again. When I asked for a partial refund they stopped replying to my messages. How unprofessional.

29 July 2016

The U.K. number provided will not accept any incoming international calls, including those made from their own recommended roaming partner networks.

Their technical department has been working on it for one week, and finally customer service told me that if the WorldSIM card doesn't work it's my problem, and I have to contact each and every one of their roaming partners to ask them to fix the problem with the WorldSIM sim card. They even told me to provide them with feedback from their own roaming partners about the cause of the problem. They also refuse to refund the cost of the faulty WorldSIM card.

If you need reliability and good service, look elsewhere.

I have purchased a SIM card from WorldSIM company and at first it was working fine, but then broke. I could not get any data! Immediately contacted customer service and they said that they need some time to see what was going on and promised to contact me back as soon as possible. Later I received a message from them in which they asked me to call them. I called and was told that they need more time to fix the problem. I said ok and waited. About a week later I got another email and was asked to call them as soon as possible. Called and got no answer! This company is a total joke!

I purchased their Travel Genie phone. They said it supports dual SIM, but when I inserted 2 SIMs altogether, I could not work. Then, called their customer service. They apologized for the unexpected matter happened to me and sent me a troubleshoot. However, I could successfully solve the problem. After that, travel genie doing great.

I was very disappointed buying their USB modem. I tried for a lot of time to connect it. I called their customer service and the apologized and they promised me resolve the issue. After half an hour I got phone from the WorldSIM team and they assured me that they resolved the issue. After that, so far, am not getting any issue.

I purchased a worldsim card on a Qantas flight QF0007 for Dallas on the 11th of November.
Since arriving I have topped up my card four times. Each time it runs out within a day without sometimes even using it.
I have spoken to representatives of the company and all seem to be a bit vague to work with but ultimately they question my judgement as to whether I have turned off data roaming. I can assure you I have done that before leaving Australia and in fact turned on data roaming for google maps to see how much credit it would use. That lasted 5 minutes. I then turned off data roaming and topped the card up once more. The next day I had run out of credit again. World sim just deny there is a problem and will not refund my US $60.00
on top ups and the original purchase price of the card. One operator/representative suggested this had occured with another client only days before and in fact the world sim card is not suited to the Apple IPhone 5. Well if that's the case this should be written in bold when selling. I suggested that it may have been corrupted because there was multiple data usage and phone no.s not related to me on the history invoice.
Firstly I want QANTAS to know of this incident and secondly I am taking this to Fair Trades and Practices
My sim card no. is [protected]
I have since diposed of the worldsim card and purchased a Radioshack GO sim card which works perfectly well.
Can you please follow this up and give me the update and also make your customers aware.
Yours Sincerely
David Maguire