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Hello,
I hope this message finds you well. My Name is Juan C. Escalona Torres and I am writing to bring to your attention a discrepancy I’ve encountered with my account billing records.
Although I have consistently paid my energy bill on time every month, I recently noticed an issue when I logged into the customer portal. The system shows that my last payment of $49.94 was made on June 14, and it also indicates that my next payment is due on June 14. However, I distinctly remember paying my bill for August, but I am unable to locate any record of that payment.
Given that today is September 15, I would appreciate it if you could look into this matter and provide clarity regarding my August payment. My account number is 53-[protected]-0. You can reach me by phone at [protected].
Thank you for your time and assistance. I look forward to your prompt resolution of this issue.
Best regards
Juan C. Escalona Torres
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It’s important that Xcel Energy clears up this billing discrepancy for you, especially since you’ve been diligent with your payments. Since the customer portal doesn’t reflect your August payment, they should investigate and correct any errors. Make sure to follow up directly with their customer service team either by phone or email, as providing your account number and details should help expedite the resolution. Hopefully, they’ll sort it out promptly and update your account accordingly.