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Xcel Energy Complaints 169

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11:31 pm EST
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Xcel Energy restoration of services

On Thursday 12-17-09 our residential services were disconnected due to being one bill behind (reduced to one income due to medical reasons) and there was no notice given. Now, I understand that the company was within their right to do this, however, we paid the outstanding amount due and were told that services would be restored most likely that day, but surely the next business day... Well, it is now Monday the 21st of Dec. and we still have no power in our home! Each phone call has generated another layer of ### from their associates and delay tactics about how they are "so busy" and reconnect services in the "order that they are received". Our home is all electric, nothing works without the power including our telephone. We have no heat (which at night the temp is below freezing) we have no hot water, no refrigeration, no stove use, and of course no lights. This close to xmas, I cannot believe that this unethical company would even disconnect people that are so barely behind in their payments, much less make them wait 5 days before restoring their power. We have been told that they have many of them to do and that is why it is taking so long... they can't "guarantee" a time when services will be restored. HOW inconsiderate?!? It takes preparation and planning to account for that long without power in the home and they can't even try to give an accurate time or date much less? They claim that they legally have 7 working days in which to restore services... I have bee unable to verify this particular claim. Am I the only one that believes that it seems as though they are trying intentionally to delay restoring services in order to punish their customers for being late? Why else would they do it? Has anyone else has this experience... I never had before and I am appalled at the lack of concern for our needs. We need power and it's nearly xmas and we may or may not have it by then. This company doesn't even have a local office that is "equipped to deal with the public"! What type of ### is that? All we have is a 800 number to call and get the run-around over and over again. We were behind, but we met their terms, why wont they do what they told us they would. I will be contacting the PUC tomorrow. Hopefully we'll get somewhere there... I despise this company.

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Xcel Energy My sister account

I am a student and as I called to make a payment on my 40.61 current account I was told I owed 366.65. Turns out that xcel energy transfered my sister deliquent account to my current account becuase in the summer I made a payment for my sister using my checking account and since my sister does not have a active xcel energy account they matched my checking account from her xcel energy account to my xcel energy account and they now hold me responsible for paying the full balance. They said the apartment manager confirmed that I lived with my sister, I contacted the mangement and they said they management did not confirm in fact they noted that I was never on the lease and she even contacted them but lady name tony at [protected] said that makes no difference. My sister called them to make arrangement and take responsiblilty for the account and tony told my sister that she needs to make payment arrangements with me and they can't talk to her about my account which is my sister account. I have never signed a lease with the apartment or contract with excel at my sisters adress I just made a payment for her once to help her out. I was never a primary or secondary or third party on my sisters xcel energy account, tony says its a mn law called benifitting from service, but yet my sister had a roomate that lived with her on the lease and they split the bill and when I asked tony about it she says "I will not go through this with you again this bill will stay under your name" when I had no knowledge about the bill and now I am showing deliquent on my excel energy account when I never had a past due balance under my name. I asked tony to provide me documents showing that I lived with her and she says "that I have to provide information showing that did not" which I can't cause I was not under any lease during the summer, I stayed with my dad. I am heartbroken about this oredeal, but I told her I will never pay on this account. The good girl gets punished for being responsible, really they just screwed themselves over cuz they aint getting penny out of me. Anyways... God bless me and have mercy on them:)

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swtpepper
Crystal, US
Apr 12, 2010 12:21 pm EDT

I feel so sorry for you, I have personally had the same thing happen with Xcel! I paid for my ex-boyfriends bill once with my checking account, and low and behold some four years later I received a bill totalling almost $1, 000.00 because I was charged for two different accounts he had become delinquent on and since he didn't have an account with them I ended up with the charges. Ridiculous. Never lived with him, was never on any lease with him. I contacted him very irate and he called to take responsibility (which is what they instructed me to have him do) and they told him that since he didn't have service in his name he should just pay on my account for his delinquent balance! In order to avoid disconnection, I had to pay this balance and then collect the money from him. I was lucky I could afford to do that.
I know several other people who have had horrible and unnecessary problems with the monopoly we know as Xcel Energy. Starting service and not being billed for it has happened to at least three people I know.
Horrible company, it is too bad there isn't a whole lot we can do about it.
I hope you are able to get this straightened out.

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1:30 am EDT
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Xcel Energy Overcharging

Exel Energy is a complete rip off, very unprofessable, our electric bills are so crazy high compared to our neighbors, and all Xcel Engery can say is that you can not compare bills, they want us to do an engery audit which Xcel Energy pays 3/4 of the audit and you pay 90 .00 of, how stupid do they think i am, they are a complete monoplized RIP OFF !, there credit dept, including a rep, by the name of Nick, as we are being targeted now, harssing letters, and the like, can not get any help from them at all,

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Charles Matt
US
Sep 09, 2017 10:14 pm EDT

X cel energy a major rip off
Knowing no other company in minneapolis for electric they over charge for there service
Wish someone would investate them and there billing practice's

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Charles Matt
US
Sep 09, 2017 10:13 pm EDT

X cel energya major rip off
Knowing no other company in minneapolis for electric they over charge for there service
Wish someone would investate them and there billing practice's

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4:16 pm EDT
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Xcel Energy Estimated bills

My little family lives in a tiny one bedroom apartment above a garage, and we haven't used our furnace since Jan. '08, so the only gas being used in our house is our apartment size stove. And yet our bills were getting to be $119, for just gas! That doesn't include our electric! Our electric was at $251! Mind you, our little apartment consists of 5 light switches for four rooms. We have one laptop which is only plugged in when it needs to be charged, which only takes an hour to full charge, two tvs and a small stereo. Can anyone explain how the hell our gas and electric can be that high when we have nothing!

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bite me now
Lakewood, US
Jul 19, 2010 7:51 pm EDT

Allowing the Public Utilities to be run by a private corporation was a huge mistake. Many American citizens work who work for Xcel are a making a nice profit and probably enjoy their air conditioning. I don't have the facts on how much profit Xcel makes or does not make but in my ideal reality the profit would be zero. Public Utilities should be non profit. Yes people should be paid fairly to do the job of running the Public Utilities, but corporate profit from Public Utilities is un-American.

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st paul
St Paul, US
Mar 10, 2010 9:31 am EST

If you live in WI I'm going to have to make the assumption that some form of heat is needed to keep the apt from freezing up in the winter months. I think this might be a rip off from your landlord. Check to see if they heat the garage and where the gas for that is coming from, if it's off your meter it means you are getting billed to keep the garage toasty which Xcel Energy wouldn't know about. Check with rental laws for your state in MN it is illegal for landlords to do that and they have to get it corrected or put the bills for the apt in their name. If you are using electric space heaters in place of a gas furnace...don't. Electric space heaters can cost anywhere from 1-4+ dollars a day if they are running more than an hour or so (total combined). It is much more cost effective to heat with gas. Normally if you use a space heater and mange to knock 10$ of your gas bill it will show up as 20$-30$ on the electric bill.

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5:44 am EDT
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Xcel Energy Unauthorized charges

I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.

My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 + - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harass. Where else are we going to go? It's not like we have a choice.

This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.

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Valerie
Valerie
US
Nov 24, 2008 6:08 am EST

We are a military family and moved out of our condo and canceled service in June of 2008. We moved to Texas and placed our house on the market. The house did not sell until Oct. of 2008. It was sitting completely empty and unoccupied until it sold. Now Xcel is billing us $205.74 for services provided between June and Oct. I called to ask what the bill was about, and was told that since we had owned the condo we are responsible for paying the energy usage.

I replied that I should not be held accountable for the bill because I had specifically CANCELED the service! And it's not my fault that since Xcel did not turn the power off to the property it was still consuming energy. Their response is that they never turn the power off, they just take your name off of the bill. And since I did not turn the breakers off I'm responsible for the consumption.

I asked if they had something in writing stating that I'm responsible for turning off the breaker after canceling services to avoid getting charged. Their response was no. When I asked for all the information needed to contest this bill I was told to 'look online'. I said no that is unacceptable and asked that all the papers necessary to contest this bill be mailed to my current address. So I can document all communication.

I was speaking to Specialist Carmen employee # 6263.

I had also asked to speak with someone of higher authority who can help me with this issue. I was told by Carmen that they would have to call me back, so I gave her my number and had it reconfirmed twice. This all happened today so I'm still waiting for a response. I was told that they usually get back to me in the same day.

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Sandra
US
Mar 25, 2009 8:01 am EDT

I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.

My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 + - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harass. Where else are we going to go? It's not like we have a choice.

This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.

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scottsbad30
roseville, US
Oct 28, 2011 8:39 am EDT

I had my ex do the same thing to me.now I'm stuck with no electricy for maybe a month.cause I owe them a 1000 dollars.excel is so screwed is mn get another big company come in and would have to compete with.cause I would be there customer.and NOT excel..

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Eye Heart Brains
Thornt, Colorado, US
Nov 11, 2009 9:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are being billed twice for one xcel account! Our current apartment office claims that they are completing payment of the bill, which is added to our monthly rent balance. However, we received a mail bill today that states we owe them over four hundred dollars... This is absolutely unacceptable, and will not be tolerated. I have half a mind to contact my attorney in the morning, but will spend more hourly for his time than for the actual extra bill. My personal opinion on the matter, Xcel needs to sort their ### out and work FOR the people. This all feels eerily similar to the Enron fiasco, only on a smaller customer by customer basis.

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10:49 am EST
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Xcel Energy unexpained charges

My Electric and gas usage (via meter readings) is way less than the caps and the taxes. $56.00 for Electric and Gas bill realtime. Grand Total of $122.00. I called and asked for details and conversion factors and math used. NOBODY at excel knew or had the knowledge about it. I could not get a single intelligent source on even explaining the bill details. they had ABSOLUTELY no idea about what the numbers meant on the bill.
(called on Dec 29th 9.00 P.M. 2008, after the sticker shock bill)
Ideas are welcome! Who do I ask now that I am stuck with Excel and no alternatives?

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6:58 am EST
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Xcel Energy unauthorized billing

We are a military family and moved out of our condo and canceled service in June of 2008. We moved to Texas and placed our house on the market. The house did not sell until Oct. of 2008. It was sitting completely empty and unoccupied until it sold. Now Xcel is billing us $205.74 for services provided between June and Oct.

I called to ask what the bill was about, and was told that since we had owned the condo we are responsible for paying the energy usage. I replied that I should not be held accountable for the bill because I had specifically CANCELED the service! And it's not my fault that since Xcel did not turn the power off to the property it was still consuming energy.

Their response is that they never turn the power off, they just take your name off of the bill. And since I did not turn the breakers off I'm responsible for the consumption. I asked if they had something in writing stating that I'm responsible for turning off the breaker after canceling services to avoid getting charged. Their response was no.

When I asked for all the information needed to contest this bill I was told to 'look online'. I said no that is unacceptable and asked that all the papers necessary to contest this bill be mailed to my current address. So I can document all communication.

I was speaking to Specialist Carmen employee # 6263.

I had also asked to speak with someone of higher authority who can help me with this issue. I was told by Carmen that they would have to call me back, so I gave her my number and had it reconfirmed twice. This all happened today so I'm still waiting for a response. I was told that they usually get back to me in the same day.

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12:53 pm EST
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Xcel Energy overcharged

I had damage to my natural gas line in to my house. I understood that it would be an expensive repair bill, but the bill that I received was outrageous. The final bill arrived and the materials were charged at $68 and the equipment was charged at $119. No problem, that's the cost of materials and goods.

The part that is in dispute is this: I had two service-men at my house for 3-4 hours, it was more like 2-3 hours but I added in an hour of drive time to get to my house and back to their home base. The labor cost line item for 8 hours labor: $1, 684.37.

So apparently I must have had the CEO and CFO of Excel working on the line at my house. I'm not 100% sure but, $200+/hr is not the going rate for any service field.

Final bill almost $1900 for 4 pipe fittings and 6-8 hours labor, talk about extortion.

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12:00 am EST
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Xcel Energy Billing rip off!

I just paid my bill and was surprised at the cost. It was over 140$! Let me explain why this bothers me. All of November, I not once turned my heater on (and yes my small 700sq ft apartment got down to 50f). It wasn't on low, I mean it was off. O-F-F. I have 2 computers in there that aren't used very much and site on idle or standby (consuming very little electricity, and one of them is 80 certified if you know what that means).

Me and my girlfriend share this small apartment, and both work long shifts (I work 12 hour shifts, she has 10 hour shifts) so we don't spend a lot of time home.

I was expecting, maybe 40 bucks at the most. But over 140! And to make matters worse, they've done this every, single, month. I used to live in a place that was 3x larger. Had between 3-12 people in it at any given moment, with 4-12 computers running (playing games), 2 tvs on, the stove, up to two microwaves, the AC on full... and never saw a bill over 70$ (In alexandria). I fail to see that the mark up of moving to the cities could hardly justify a 200-300% markup for the same power grid...

I've called them about the problem before. They basically said they don't make mistakes. They even refused to show me were my meter is, why are they hiding? If I had an option, I would leave Xcel energy in a heartbeat. The fact they have a monopoly on the thing makes it all the worse.

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hrt hrt
US
Feb 27, 2023 7:06 pm EST

Why you have to rip everyone off ? Just tell me why ? Double every year pretty soon Noone in Denver! Sorry got to go ! Bye collection from some other fool !

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S Lincoln
US
Jan 14, 2023 11:37 am EST

I have now called 3 times regarding a branch pulling down my line. 12/19/22, 12/22/22 and 1/6/23. No one has come out to service the issue.

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RenataV
Superior, US
Jan 10, 2023 2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This is outrageous! Your CEO makes 12 million dollars a year; xcel has had record profits and the state of Colorado agreed to increases of 54%?! Bills have doubled since last year and this company has a monopoly in this state! Do something about this highway robbery! 🤬😡

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Ira Ehrlich
US
Jan 10, 2023 4:05 pm EST

I have had a Solar system installed September 12. Xcel has yet to install the correct meter thus preventing activation of the system. I have repeatedly called but nothing has happened. This despite the fact that Xcel encouraged the solar installation.

This is very discouraging in the light of global climate change. I am trying to do my part.

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Shalana Portman
US
Jan 03, 2023 7:15 am EST

Electric bill for 2021 $128.39 for electric only as my gas service is through another provider. Gas bill for December of 2022 is $299.68. Price per day in 2021 was $4.08 and for 2022 the cost is now $8.98 per day. How did the cost more than double from last year?

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getsmartmeterout
US
Nov 22, 2022 12:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I do not want that smart meter attached to my house. I did not approve it and they installed it when no one was home.

I want it taken out and the regular meter put back in.

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sd55920
US
Nov 12, 2018 8:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My outside light they are billing me for 7.34 month was removed in 9/16 the whole pole I had It on was removed cause I had them move everything underground there are still billing me in this day with computers they should be able to take it off right away I have called four times.

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GJ Harper
US
Oct 22, 2018 2:10 pm EDT

We purchased insurance from Xcel. It used to be awesome. If something went wrong they would send someone right out and they would fix the problem. Our AC went out and both my mother and I are asthmatics. So far we have been told we are not a priority, someone texted and said they were coming and they haven't shown up. No professionalism!

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Raina Frazier
US
Oct 14, 2018 4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Xcel cut off our electricity, my son has asthma and we HAVE to have electricity to run his machine! Our food is now ruined so we no longer can feed our child. If my son is hospitalized because of it I'm sending you the bill!

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Mary Ann Thornam
US
Sep 05, 2018 5:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

A Public Service truck was parked in front of my house, at 346 N Corona, when the 2 workers got out to put on uniforms. Upon leaving they hit something blue that sprayed over the sidewalk and stone leaving dots still there. I have pictures and would like it repaired. They got out looked and drove down the street.

MaryAnn Thornam
[protected]

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Overview of Xcel Energy complaint handling

Xcel Energy reviews first appeared on Complaints Board on Dec 6, 2007. The latest review Billing was posted on Sep 15, 2024. The latest complaint billing was resolved on Oct 22, 2013. Xcel Energy has an average consumer rating of 1 stars from 170 reviews. Xcel Energy has resolved 15 complaints.
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  1. Xcel Energy Contacts

  2. Xcel Energy phone numbers
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    1800 Larimer St., Ste 1500, Denver, Colorado, 80202-1408, United States
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