XCover.com & RentalCover.com review: Travel insurance

I had a terrible experience with XCover insurance company, and I want to warn everyone about their abysmal customer service and handling of refund issues. I had purchased their insurance policy with reference 7VG7Y-ERP3I-INS through Booking.com for my trip to Barcelona, Spain. Unfortunately, on the night of February 7, 2023, at 01:30, I became a victim of theft at Barcelona Airport, resulting in a loss of 5200 Euros worth of personal belongings.

Naturally, I reported this unfortunate incident to XCover, expecting them to provide the support and coverage promised by their policy. However, my experience with them has been nothing short of a nightmare. After waiting for over a month and a half, they finally got back to me with a refund offer of a measly 500 Euros for all the stolen items.

I immediately expressed my dissatisfaction with their proposed refund, as it was nowhere near adequate to cover the loss I had suffered. I tried to negotiate with them through numerous emails, pleading for a more reasonable compensation, but to my dismay, I received no response whatsoever. It's beyond frustrating that a company would completely ignore a customer who is seeking help and fairness.

What makes matters worse is the lack of direct communication options with XCover. They have no phone number for customers to call, and their support tickets go unanswered, leaving you with no real means of resolving issues or seeking assistance in a timely manner.

In light of this abhorrent experience, I strongly advise against booking travel insurance with XCover. They have shown a complete disregard for their customers' needs and concerns, leaving me with the impression that they are more interested in collecting premiums than actually providing meaningful coverage and support when it's needed the most. Steer clear of XCover, as you're likely to find yourself in a similar frustrating and fruitless situation if you ever have to make a claim.