XenonHIDs.com
Reviews and Complaints

Zero customer service, take your money Scammers. No contact except stupid "chat" who assure they will get back to you. Sorry they have my money

They sent defective ballast and then required me to pay for return shipping of the defective part even when defect was reported well before 30 days of receiving the product.

One star is way too good for this company. Their customer service is terrible. You can place an order but you will never get it. They will give you the run around and you never get your product.

I have been waiting 2 months now for a replacement bulb and yes I did have to spent my own money to ship back the burnt out bulb. My bulb lasted only 7 months. Wish I had seen these other reviews first before I placed a order..

Don't waste time or money with this scam of a business. Clearly asked for fitment of bulbs for vehicle before purchase. After reassurance, made purchase to discover they are not the correct size. Filed complaint, returned item as they requested. NEVER got balance returned. There is no service so don't try. You basically sms with some random person who never follows through.

I have a 2016 ford f350 and ordered led headlights from this company,the paasanger light burned out.I tried to call them on the phone they never answer.Looked at all the other complaints and they are all the same as my complaint.they wii e-mail you and you will not hear from them.There ad says life tim warrant no questions asked.They have A TROUBLESHOOTING FORM FOR YOU TO FILL OUT.So much for no questions asked

I ordered lights for my 2011 Hyundai Elantra and they did not work. I paid to send them back and was promised a refund. After 3 months I have not received anything from them. I have tried any number of times to email or call them and have not heard anything back. The phone number just rings through and no one answers it. The chat just has someone named *** that says they are escalating my claim, but nothing happens. Please do NOT order anything from these crooks!

This company is a joke. I bought an HID kit for my 2019 F150. I installed them 3 different times and they still don't work properly. I was told it needed a power harness, bought that and installed them again. Same thing happened. I called customer service which is a joke, there phone lines are always turned off. So I filed out the warrenty claim online and I was told I needed resistors. Its now been 5+ months and I have received nothing from them. Never buying them again.

My experience with this "company" is exactly as all the other reviews. Terrible. I ordered LED bulbs and they lasted a few months. I made a warranty claim and paid to ship them back. That was 6 months ago and I still have not received a replacement. Trying to get a hold of a human is impossible. No one answers the phone. All emails are automated. I have gotten someone on the chat but they only give standard automated type responses back. DO NOT buy anything from this "company". One star rating is way too high.

I ordered LED headlights for my 2005 Silverado using the websites software to select the correct size. They shipped me lights that would not fit my truck and it would not have mattered because they did not work. The phone number is always unavailable when calling during their posted business hours. They are criminals posing as a company and the government is not holding the management of this company accountable! They stole my money! Do not use this company ever. My complaint has been sitting in "Pending Approval" status for nearly two months.

I purchased low, high beam and fog light led kits from this company. Within the first year I had to send back the controller box and one of the fog lights because the bulb burnt out. Only having these kits for a little over two years I've replaced three bulbs and four controller boxes. Now I am having issues with the pig tail that I plug into the factory wiring harness for the fog lights and low beams. I started the warranty claim almost two months ago with no response from this company. All of the money I spent sending their junk product back to them I could of bought a better product.

I'm having the same results as all the reviews I've read so far. Product ordered has not shipped yet and it's almost three weeks since I placed an order. Web site reads product ships 5 to 7 business days from the date of order. They were sure to get my money in a couple of days. I've sent emails asking when I might receive my order and no response. Forget calling customer service, they don't pick up the phone because I'm sure they know what's coming. I'm thinking this web site is nothing but a scam site stealing money from people. I'm sure trying to get my money back would be a waste of time. A 1 star rating is to good for this company but in order to leave a review you have to click at least 1 star.

We have been dealing with our original purchase in September, to first, send a defective part back for replacement (which has never been rectified) explaining that this may not be a factory part and did not match up with the stock part, and now, due to our frustration we have requested a new RMA to return the entire kit for a full refund. We, after another week + have not received any communication from them. They have only responded by e-mail, after weeks of e-mailing them, their phone number is switched from "we're closed" and switches over to a constant busy signal after their supposed "open hours." We have requested that they call us discuss the issue with NO response of any kind. This is not customer service, and after thinking this would be a great kit for one of our vehicles, it's been a major disappointment.

My husband ordered a new set of lights for my vehicle well in advance of Christmas. Was told that the product would be delivered in 2-3 business days. Here is 6 weeks later, and no product. My credit card was charged, and no product received. Several "text/chats" with their so called customer service, to no avail and no help/assistance. Finally received an update on the shipping, stating it was going to be shipped from Canada. Next update- stuck in customers. Yesterday, there is no tracking status available. Went to the post office to get an update, and the product is SEIZED IN CUSTOMS. I would have to pay $5,000 to fight. What the heck is wrong with this company. If I could rate them a negative start and 10 poop emoji's I would. They absolutely suck, and I will do everything possible to put every negative review out there that I can. HORRIBLE. Never buy from them.

Don't make the same mistake I did purchasing through Xenon HID's. After 6 months of use a relay failed and I didn't have the time to wait for a warranty replacement so I purchased a new one from them. Fast forward a year and the replacement i purchased had also failed. I requested a warranty replacement in early August this year and waited nearly a month for a response which never came so I reached out to them. The reply I got was they were having "quality control issues with their latest shipment" and would send my replacement parts as soon as that was sorted out. Its now October 25th and 3 emails dodged by them later I've finally had to go and buy new lights elsewhere. I wish I'd read reviews about them from places other than their own website before I dropped nearly $300 on faulty products not backed by their supposed lifetime warranty. What this company really needs is a lawsuit since they clearly have no intention on following through with promises made to customers. Save yourself the hassle and purchase from a more reputable company.

The companies website states lifetime warranty with no problems, I have gone through their process of submitting a claim for a warranty replacement and they have been running me around in circles. I have been waiting for over 2 months to get a replacement part, it was finally approved on the 16th of December but has been processing ever since. Their online chat customer service says that it processing should only take 1-2 days. I have proof of conversations going back to the original complaint and have also not had any response from XenonHIDs customer service department since the 16th. Also their phone number never works it just keeps ringing and eventually hangs up

The problem with XenonHIDs is that they keep saying over abd over that the item is out of stock abd its been longer than a year and 2 and nothing is solved.. I need my lights for my vehicle and I spend $220 + more money on those lights.. the lights are not described as what they say it is.. they flickering , low beams.. and dead.. making noises.. annoying.. I will like my money back! Asap please help I know Im not the only one complaining on here about them.. they are ridiculous.. bad terrible business .. there is no customer service line to speak with them abd its always through the email.. thats lame! Scammer dirty business please help and get my money back asap

I had ordered a set of headlights from this company on 3/21/22 for $190. It says they will ship within 4 to 7 business days. I have never received this product. The product tracking says the shipping label was created but never picked up by the *** I have emailed several times over the last few weeks and their website says someone will respond within one business day. I have not received a reply. I have initiated a refund request and that has not been acknowledged. I have called and it goes straight to a message saying "their phone lines are down due to not being operating hours of 9 to 5". I have called several times at different times during the day. I either want my money returned or the product sent to me.

The company appears to be going down, or is already out of business. My headlight failed months ago and the company has gone dead silent on responding to me. I started a warranty claim over two months ago, to which they agreed to send me a standard replacement part. from there they told me it was "out of stock" and that they would send it soon (but not precisely when). Now, they won't answer my messages and the phone number says they are closed. Like I said, its been over two months now, well outside of anything that can be considered reasonable. This isn't just a customer service issue but a safety one, as I have been driving around with only one headlight for months now. Be VERY wary of this company before ordering.

I bought a set of HID lights from XenonHIDs.com. Immediately started having problems with one of the ballast. I contacted them and was told they would send a replacement. Each time I would contact them to find out where it was I was told back order. I let it go for several months then tried again and got the same response for several months that it is backordered and as soon as one comes in they will send it out. This has went on for well over a year now. I can order a complete set yet can't get one replacement part. Tried to conta t them last week and absolutely silent. Haven't heard from them since November. So now I had to buy headlights somewhere else because there entire system won't work without that ballast and I'm tired of being warned by police to get my headlight fixed.

I ordered a NOVA LED headlight kit with the warning cancellers/capacitor included. I had a mechanic make sure they worked prior to installation. By hooking them up and making sure the components worked per their installation instructions. The LED lights do not work at all. Per their website instructions I created an RMA, so that I could return them for a refund. The RMA has been "pending approval" since 12/23, I need this approved and the return information so that I can return them. 1) Their online help says they can't help me. 2) The RMA department won't get back to me other than with an automated email. 3) Per their policies I only have 30 days to return, which they are wasting. XENONHIDS.com from my experience is a scam company that won't stand by their products or service! This has cost me $150 for a non-working product & countless hours.

The business XenonHIDs emailed me saying that they will send me a new replacement led bulbs for my vehicle as its a lifetime warranty .. they refused to refund my money back of $224 and I got tired and fed up soo I told them to go ahead and send me the replacement which I do not want that and then I got a email back from them saying that they will not ship out me the new replacement becus I filed complaint.. this is ridiculous and very wrong.. they need to be shut down.. only way to communicate with them is emailing.. I emailed them again a few days ago and explained to them how wrong they did to me and everyone else.. all the complaints is there on Facebook,Twitter and Instagram.. also on here Complaintsboard.com reviews I want my money back since they said they will send me a new replacement and will ship out in 1-2 business day then s few hours later they telling me no becus I filed complaint.. they are scamming people and Im living on low income disability.. I want my money back Im deaf and Im...

On March 5, I placed an order (#***) for some Hid Headlights. The amount for this was $104.50 which was paid in full. On March 15 I hadn't received any update on my order, so I contacted them by email to get an update on the status of my order. I received a response saying that someone would be looking at it shortly. On March 18 I sent another email in request of an order update again, which I then got a response saying that my order was being shipped & also received a tracking number (***). On March 21 I was emailed stating that my order has been successfully shipped out & that they have reached out to *** and they have explained that my tracking will be updated very shortly. On March 24 I emailed them again stating the the tracking information hadn't changed since it was received & again was told that they reached out to *** and told that the tracking will be updated very shortly. It's now April 1, and the tracking information has not changed. I would like ...

I ordered 2 pairs of LED headlight bulbs from XenonHIDs.com on July 8th. My order number is #***. The order total was $217.02. They were advertised with a lifetime warranty. In September , I noticed that one of the bulbs had failed. This set of bulbs was $84.79. I opened an RMA (#XH54939) to get a replacement and the company informed me that those bulbs were out of stock and they would send replacements when they were back in stock. I replied to their message asking if I could get a refund instead because I had to buy bulbs elsewhere since I couldn't drive my car indefinitely with a burnt-out bulb. I never got a reply. I messaged them back several more times over the next 7 months, but they never responded. I checked recently and the bulbs are back in stock, but they still aren't processing my RMA. They have been in stock for at least a month and a half. I would like a refund on these bulbs since they were under warranty. It wouldn't do me any good anymore to have a rep...

I ordered 2 pairs of LED headlight bulbs from XenonHIDs.com on July 8th. My order number is #***. The order total was $217.02. They were advertised with a lifetime warranty. In September , I noticed that one of the bulbs had failed. This set of bulbs was $84.79. I opened an RMA (#XH54939) to get a replacement and the company informed me that those bulbs were out of stock and they would send replacements when they were back in stock. I replied to their message asking if I could get a refund instead because I had to buy bulbs elsewhere since I couldn't drive my car indefinitely with a burnt-out bulb. I never got a reply. I messaged them back several more times over the next 7 months, but they never responded. I checked recently and the bulbs are back in stock, but they still aren't processing my RMA. They have been in stock for at least a month and a half. I would like a refund on these bulbs since they were under warranty. It wouldn't do me any good anymore to have a replacement set since I have purchased replacements elsewhere.

This process was started around 10/06. I initiated the process of filing my warranty claim with Xenonhids.com because a part on my hid kit malfunctioned and melted resulting in one of my headlights not working. To date this problem has yet to be fixed. Ive sent a picture to xenonhids proving the malfunction and they keep delaying the replacement. Ive repeatedly sent emails to get a status and they wont give me one. Its repeatedly stated that their RMA *** is working on it yet the problem has yet to be fixed. Their website states that these kits have a lifetime warranty. I also tried calling several times yet they wont accept calls. I have also emailed asking for a supervisor to call me and that to was refused. I then purchased the replacement trying to speed the process up so I can drive safely and that part has yet to ship. On their page when the part was bought their page stated it would ship with in 24 hours which it did not. Im not sure what kind of outcome there would be or what to expect but businesses like this should be held accountable.

On March 5, I placed an order (#***) for some Hid Headlights. The amount for this was $104.50 which was paid in full. On March 15 I hadn't received any update on my order, so I contacted them by email to get an update on the status of my order. I received a response saying that someone would be looking at it shortly. On March 18 I sent another email in request of an order update again, which I then got a response saying that my order was being shipped & also received a tracking number (***). On March 21 I was emailed stating that my order has been successfully shipped out & that they have reached out to *** and they have explained that my tracking will be updated very shortly. On March 24 I emailed them again stating the the tracking information hadn't changed since it was received & again was told that they reached out to *** and told that the tracking will be updated very shortly. It's now April 1, and the tracking information has not changed. I would like some assistance to this matter. Thank you

In December I attempted to return headlights, I was told I needed to wait for the RMA number. They said it should only take a few business days. After a few weeks of not getting one I contacted the company again. They told me they would expedite my return and have a manager call me. No manager ever called and I still did not receive my RMA number. I called again, and was told the same thing. Once again, no manager called. After contacting them 2 more times I finally got my RMA number. I mailed the headlights over a month ago. The headlights were delivered to them a month ago and I still have not received my refund. When I try calling it says to call during normal business hours, even though I am calling during normal hours. No one ever answers the phone. Today I tried the live chat and she told me she cant help me over live chat unless its regarding a warranty and to call instead. I was helped previously through live chat so I'm not sure why now I'm being told they cant help me through the chat. No one answers the phones and now no one will help me through their chat either.

I purchased a set of *** dual beam headlights back on November 25 about a day later i noticed that the one light was dimmer and had a yellow tint on one of the LEDs, i took pictures and video of it filed for rma. they had me switch the lights to the other side same issue. so i filed RMA after trouble shooting this was on Dec 17, 2019 after days of trying to get the site to let me open an RMA. Received one response on the 19th asking me to swap the lights and if the persists send photos and let them know ( now the fans on the leds are very loud but only on the light that is dim) . still had the issue sent a photo. I have not received any response from them since then sending emails to their support and sales. leaving messages on the rma ticket and no response. they do not as of right now follow through on their lifetime guarantee and no questions asked policy. I really just wanted to exchange my product for new ones i like the lights but they are defected. But now with all i am dealing with i would like my money back, this company obviously doesnt care about their customers or product.

I contacted the company on 12/21 to initiate a return for items purchased. I received an automated email that my RMA request was received and once approved, I would receive an email with return instructions. My RMA # was issued #***. I sent update request on 1/6 via my online user portal on company website requesting status. I received another email stating they were sorry for the delay and working on my request. I reached out via the user portal again on 1/13 and again received an email that someone would reach out to me shortly. My mom contacted them via their live online chat on 1/13 and spoke with *** who assured us it was being worked on and that we would have no issues with the 30 day return policy because my initial request for return was made within the 30 day window. I also received another automated email saying they were working on my return request. I have received nothing to date, 1/16. I have also been calling every day since this all started on 12/21. No one ever answers the phone. I have waited on hold for over an hour and no one answers. I just want to return the product and get a full refund of my money and never deal with this company again

COMPLAINT NO *** Dear staff, My husband and I are very sorry to bother you again but we need your help and again here. PLEASE refer to the above complaint number which was supposed to have been sorted out and closed. As you will notice that in our previous correspondence, the business XENONHIDS from ***, and due to their sending us the wrong product, and although we phoned them repetitively with no answer, and written to them many times with no replies, and after nearly 3 weeks of waiting for a solution, had written back to you with an agreement. We were supposed to return their wrong product to them while they agreed to refund us with the sum of $75.98 which we paid while expecting to receive the right product. So on 12/19, I headed to the *** here in *** and paid the fee of $8.71 to return their product to them as requested. Please note that your website here does not allow numbers or else I would have communicated the *** tracking no to you. *** sent me an email just this morning specifying that XENONHIDS refused to accept the package and had it returned to us. My husband and I are kindly and respectfully asking you to classify this company as a scam and with your professional and trustworthy attitude, help us to retrieve our money

It's obvious how this company operates. Internet based only, phone number *** works but nobody will ever answer .EVER. Warranty offers lifetime replacement parts, which I know to be true because I had to warranty out parts in 2017 from my original purchase in 2015 which was very much in lines with this complaint. This company sells HID Headlight bulbs. So when I had to warranty parts in 2017 it was a long drown out process and had to fight for it over a couple weeks. Come to current time and 12/15 one side started to only work when it wanted to and then come 1/2 both headlights quit working completely. I am writing this on 1/16 and have been waiting for a response from these people since 1/4. The only thing I am told is "they will look into it". They have a chat window where you can speak to someone and I have screen shots of the conversations. One time they just completely quit responding and the other time I was advised that they are unsure when they will get back with me about my claim. I am not sure what can be done by filing this complaint, I see that there are an enormous amount of people with the same complaint on here. Replacement parts for both sides would be ideal, but a refund to a current credit card or a check to my current address would be fine as well in the amount of the original purchase price and I can purchase elsewhere.

I completed an order (13***) on Dec 15th and was provided a tracking number when I contacted the company via CHAT on Dec 25th, however the tracking number shows shipping from California but that the package has never been handed to the post office. I was told to call, which I did, but the line puts you in a hold queue and after 20 minutes disconnects you. I then followed the chat procedure of opening a ticket, there was no response after 4 days. Again Chat said they would have someone call me, I provided my name and number and never received a call. I attempted to cancel the order however the order does not show up as a selection in the website form I was directed to. I was also proveded another tracking number on 12/30, however this number is shipping from New York and also has never been handed to the post office. At this point I understand there is the holidays and things are busy, but there is no response from the company other than being told wait, it's your fault. I simply want my money returned, I am not in the business of providing loans, I chose to purchase an item and paid upfront based on shipping in 4-7 days as the site mentions, but they have taken the money and are not even available to resolve this or let me know how long the shipping may take. I suspect they have 2 tracking numbers with the post office and have file insurance claims on both as well as kept my money, and I have nothing.

The business XenonHIDs emailed me saying that they will send me a new replacement led bulbs for my vehicle as its a lifetime warranty .. they refused to refund my money back of $224 and I got tired and fed up soo I told them to go ahead and send me the replacement which I do not want that and then I got a email back from them saying that they will not ship out me the new replacement becus I filed complaint.. this is ridiculous and very wrong.. they need to be shut down.. only way to communicate with them is emailing.. I emailed them again a few days ago and explained to them how wrong they did to me and everyone else.. all the complaints is there on Facebook,Twitter and Instagram.. also on here Complaintsboard.com reviews I want my money back since they said they will send me a new replacement and will ship out in 1-2 business day then s few hours later they telling me no becus I filed complaint.. they are scamming people and Im living on low income disability.. I want my money back Im deaf and Im not rich.. please help Im not very good in communicating.. they refused to respond to my emails and ignoring my messages .. they refused to send me a new replacement bulbs of $224.00 I spend becus I filed complaint that is wrong! There is nothing in their website saying we have the rights to refuse service or anything like that.. all products is under lifetime warranty.. since they not following.. I want my money back immediately please help

LED headlights were ordered in December, express shipping on one order (two separate orders were placed), after multiple attempts to speak to someone at the company, I still have not received product or the refund that was requested due to a "supposed" shipping error. I received an email that stated there was shipping concerns and that the items were being returned to them, would I like the items shipping to me (new order) or would I like a refund. Initially I responded that I wanted the items but the next day I received a letter from customs telling me that my order was being confiscated and that the items were suspected in a smuggling incident (the goods were being illegally brought into the USA). These items were ordered from a California company, who claimed that high volume requests required them to ship items from their *** warehouse. Another consumer posted a review detailing the same incident with this company, same time frame that I ordered my parts and now that review is gone. Multiple email attempts to reach the company for refund - no response. I have attempted to call the number provided on their website and although their business hours are 9am-6pm EST, their phone lines are closed and I cannot reach anyone there. I believe that they are not running a reputable business and something is making me very uncomfortable with this company. Order# *** Order# *** est $300.00 & change Total Cost: $400+