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XS Direct Insurance Brokers

XS Direct Insurance Brokers review: auto insurance 11

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Author of the review
7:56 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought a policy on January 20. Cancelled in April. Shockingly, XS charges a cancellation fee of 470 gbp. To me this is an unconscionable charge. They view it that even though I am selling my car, they can treat it as some kind of short term spot cover and recharge what they feel like. In other words, I pay basically an additional 3 months of an already expensive policy because they can reset the terms. This is sad that this is allowed to happen at all. XS sells insurance through sites like NCI online and Be Wiser. So be wiser and do your best to avoid this tripe.

11 comments
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ahmed azziz
US
Aug 01, 2017 9:30 am EDT

Very appalling, the insurer tries to gain business with introducing low cost insurance, makes every excuse to not pay out. They clone vehicle number plates to claim monies off their clients and also the insurer makes fake claims that did not exist. They cancel the policy and demand a £19, 000 debt for a £5k car. I repeat don't trust anyone associated with XS Direct! Avoid.

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M Sanderson
US
Jan 31, 2018 6:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I can barely express what I think about this company and how bad they are. They operate under authorized theft by finding a loophole in the law that enables them to charge thousands of pounds in excess to their clients, resulting from any claims. Usually you do not have to pay the excess unless you have had work done to your own vehicle. But they have found a way around this. Google them, you will soon find out how they operate. The misery and stress they are causing to many people, often young people, forcing them into horrendous debt, and I am talking thousands of pounds, is absolutely immoral. And this on top of already high premiums. They deserve a massive come-uppance for the evil way in which they run their business. Just evil, that's all I can say. To see the anguish, desperation and stress caused by what they do is worrying. They may well be responsible for people going into severe depression and worse. I have witnessed this in my own family. Maybe we should make our complaints to somewhere like moneysavingexpert.com - perhaps then someone will take the issue up with the authorities governing such corrupt companies. Avoid, Avoid, Avoid.

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Hatib fatty-schmidt
GB
Mar 27, 2018 7:44 am EDT

Hi am looking forward for quick respond and many thanks

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Hatib fatty-schmidt
GB
Mar 27, 2018 7:45 am EDT

I Hatib Fatty-Schmidt am here to to make a formal complain for the second time .i do not agree with your decision as I pay a lot to repair my car and am not happy with x-direct the way my case card is handled.

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Hatib fatty-schmidt
GB
Aug 21, 2018 5:07 am EDT

Claim :1810656.I Hatib Fatty-Schmidt am here to to make a formal complain for the second time .i do not agree with your decision as I pay a lot to repair my car and am not happy with x-direct the way my case card is handle: my number is [protected]. Thanks. The company number [protected]

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schongut
GB
Aug 29, 2018 2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

a few days ago I made the total payment of my excess amount of £ 1234.64 and I want to receive all the documentation in detail of the entire result and amounts paid to the person who made the claim and mine for the total amount of £ 4, 255, claim reference is: 1813626, plate number: KU09VZJ, I hope an answer soon, thank you.

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k_ahad
GB
Oct 22, 2018 7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was informed that they just cover the windscreen and not the glass on doors. These guys are misleading and cheating insurers. I am surely skipping glass cover next time and ensuring that don't deal with such scammers.

Also the customer service is pathetic.

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Autonw
GB
Dec 11, 2018 7:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Had a accident not my fault, my own insurance tried to get me to admit liabilty, my case handler was never available to take my call, keep telling me the same thing, want me to interact with 3rd party insurance. Never again will i get insurance of xs direct.

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Sudam
GB
Dec 13, 2018 12:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

What ever I knows when I make a claim for the damage of my own car then I have to pay the access fees but the third party making a claim the insurance company ask me to pay £3000 access cover what the bell is going on

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Sudam
GB
Feb 18, 2019 5:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Sudam

Have you paid £3000

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Sudam
GB
Feb 26, 2019 2:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This is totally a fraud all of them are Irish no even sense to talk with people...don't go for this company at all they are thief trying to put you in financial problems

  1. XS Direct Insurance Brokers Contacts

  2. XS Direct Insurance Brokers phone numbers
    +353 818 222 888
    +353 818 222 888
    Click up if you have successfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number 4 4 users reported that they have successfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number Click down if you have unsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number 2 2 users reported that they have UNsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number
    33%
    Confidence score
    Customer Service
    +353 818 222 885
    +353 818 222 885
    Click up if you have successfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number 5 5 users reported that they have successfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number Click down if you have unsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number 2 2 users reported that they have UNsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number
    43%
    Confidence score
    Head Office
  3. XS Direct Insurance Brokers emails
  4. XS Direct Insurance Brokers address
    1 Merrion Place, Dublin, D02R129, Iceland
  5. XS Direct Insurance Brokers social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
XS Direct Insurance Brokers Category
XS Direct Insurance Brokers is ranked 381 among 464 companies in the Insurance Services category