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This company seems like a real joke. I have been on the phone all day to register a claim, but everythime I am on the phone on hold (For up to an hour each time) someone just disconnects me.
Reading all the reviews online it seems like XS Direct is a bit dodgy. Just wanted to know how others have resolved this?
I took this insurance through achoice as the broker and they say they cant help me as XS Direct are the people that would deal with the claim.
Customer Ref:LUAX20
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Very appalling, the insurer tries to gain business with introducing low cost insurance, makes every excuse to not pay out. They clone vehicle number plates to claim monies off their clients and also the insurer makes fake claims that did not exist. They cancel the policy and demand a £19, 000 debt for a £5k car. I repeat don't trust anyone associated with XS Direct! Avoid.
I wish I read the reviews before buying insurance from this company I am going through similar problems I didn’t know my excess was 3000 what did you do at the end did you pay
I can barely express what I think about this company and how bad they are. They operate under authorized theft by finding a loophole in the law that enables them to charge thousands of pounds in excess to their clients, resulting from any claims. Usually you do not have to pay the excess unless you have had work done to your own vehicle. But they have found a way around this. Google them, you will soon find out how they operate. The misery and stress they are causing to many people, often young people, forcing them into horrendous debt, and I am talking thousands of pounds, is absolutely immoral. And this on top of already high premiums. They deserve a massive come-uppance for the evil way in which they run their business. Just evil, that's all I can say. To see the anguish, desperation and stress caused by what they do is worrying. They may well be responsible for people going into severe depression and worse. I have witnessed this in my own family. Maybe we should make our complaints to somewhere like moneysavingexpert.com - perhaps then someone will take the issue up with the authorities governing such corrupt companies. Avoid, Avoid, Avoid.
Very well said and saved me a lot of typing! What a disgusting company from the top to the bottom. This MUST be illegal!
This company is totally fraud I call them today one lady she pick up the phone and when I Discuss with them about the access cover she start shouting on me This company must be closed they are giving depression to young drivers...bad peoples
A scam company this is. I notified an attempt by some unknown person who falsely accused me that I hit their car when I was not even near them but ran off on sighting the police. Police came to me to find out why they ran off on sighting them and I told them what they said. They asked me to notify my insurance to watch out for a false claim. Without investigation these thieving insurers sent me a bill of £3000 for an accident that never happened.
I took them to the ombudsman and they quickly withdrew the letter
I had the same experience buddy they are thief’s
Don’t pay them even a one pence and move to any other insurer.