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CB Insurance Services XS Direct Insurance Brokers blaming instead of helping / excess problem
XS Direct Insurance Brokers

XS Direct Insurance Brokers review: blaming instead of helping / excess problem 4

G
Author of the review
6:14 am EDT
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I've been involved in a car accident in December 2017, the damage was minor like £500 damage, ive spoken with many many peoples and they saying wasn't my fault, I had 3000 excess on my policy, after 2 months they kept ringing me to pay the excess because they blamed me for the incident ( probably they didn't even investigate the incident ) I was paying 2300 per year insurance, I didn't make any claim for my damage but they are saying, no matter what, the excess must be paid for thrd party either. As I'm a young driver they took my dream to drive, they made me feel depressed for long time, they don't want even to listen to you, threatening with debt collectors if the excess won't be paid.
I respect social rules and never had problem with any payments at any time .
I want to be very clear now ! Please Avoid completely XS Direct! They are worst company ever, if something happens with your car no matter who's fault is it, you definitely have to pay excess, if you refuse to, you will be passed to debt collectors.

4 comments
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Southpark
GB
Apr 08, 2018 10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, they did this to me. They passed my case on to debt collectors within 5 days of mailing me a letter asking for the excess, they only accepted cheque! They do not investigate claims either. They pay out to fraudulent claims (in my case it was fraud, I was a victim of a crash for cash claim by a taxi driver named Thomas Koshy from Erdington in Birmingham Asian man, he used a black lady named Ms Gayle from Nechelles as a fake witness) the whole things was fabricated and xs direct paid out to this criminal!
I know the personal details for both the taxi driver and his fake witness because xs direct mailed their file to me! That is how unprofessional they are!
I would advise anyone to pay the high premium with a reputable insurance company who use a UK underwriter and not this company.

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Inti
GB
Oct 06, 2018 4:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am going through the same problem what did you do at the end did you pay the excess please reply thanks

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AlDee
GB
Dec 26, 2018 7:50 pm EST
Replying to comment of Inti

I’m going through the same thing now! they want me to pay 5k + and tbh it’s absoluely not happening. They can send debt collectors all they want but this was a most definitely FRUAD.. it’s disgusting how they treat people. When I called to speak to the case worker to challenge her on why we didn’t challenge this I was spoken to disrespectfully and disconnected. I’m waiting for these debt collectors to knock my door they won’t be getting a thing.

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Leighton9102
GB
May 10, 2019 6:52 am EDT
Replying to comment of AlDee

Hi,

Have you resolved this yet? What was the outcome and what did you do?

I'm having the dame problem.

  1. XS Direct Insurance Brokers Contacts

  2. XS Direct Insurance Brokers phone numbers
    +353 818 222 888
    +353 818 222 888
    Click up if you have successfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number 4 4 users reported that they have successfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number Click down if you have unsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number 2 2 users reported that they have UNsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 888 phone number
    33%
    Confidence score
    Customer Service
    +353 818 222 885
    +353 818 222 885
    Click up if you have successfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number 5 5 users reported that they have successfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number Click down if you have unsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number 2 2 users reported that they have UNsuccessfully reached XS Direct Insurance Brokers by calling +353 818 222 885 phone number
    43%
    Confidence score
    Head Office
  3. XS Direct Insurance Brokers emails
  4. XS Direct Insurance Brokers address
    1 Merrion Place, Dublin, D02R129, Iceland
  5. XS Direct Insurance Brokers social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
XS Direct Insurance Brokers Category
XS Direct Insurance Brokers is ranked 381 among 464 companies in the Insurance Services category