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Yahoo! review: caution everyone! arrogant and unresponsive company! 248

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Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

It is after several weeks of incessant e-mails and long distance phone calls to Yahoo! Offices in U.S. from Australia that I finally decided to write to you. I have been a small business customer of Yahoo! And I own and operate my web domain through the company. My company domain is www.gameplanconsultants.net.

A few weeks, my Yahoo account was deactivated. I have made at least fifteen calls to the U.S. at different Yahoo! numbers but no one can tell me why the account has been deactivated. Instead, I get a form reply directing me to the Yahoo! Website indicating the terms of service. A couple of Yahoo! people that I managed to get hold of told me that the deactivation “may” be initiated by the Billing Department, but no one is available to talk to me in the Billing Department. My Yahoo! Bills were automatically charged to my VISA account, and there has never been a problem with paying Yahoo!

I have my business mail through the Yahoo! account but have been unable to access it for several weeks. The company has my address book with all my important business contacts as well as all my business correspondence. In a complaint filed with the Better Business Bureau of Silicon Valley, I had requested that the company at least send me a file containing my address book and e-mails, and I would happily move to another web hosting site. I have not done anything whatsoever to violate the terms and conditions of my contract with Yahoo! The company is arrogant and unresponsive, and a thief. What they have done is analogous to a landlord evicting you without any notice and confiscating your property despite your paying all the rent on time and abiding by the terms of the rental agreement. I would strongly caution everyone against doing business with this company, or even to use any of their free services. You never know when they will shut you down. The damage caused to my business by Yahoo! easily runs into thousands of dollars. Unfortunately, being so far from Silicon Valley, I cannot sue the company yet. The rest, please beware.

248 comments
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Adam Winkler
US
Sep 10, 2018 8:40 am EDT

Hello,

I'd like to make complaint about Yahoo mail.
Today I have had a big problem to move my emails to folders.
I have tried to move them a few times and they came beck to the inbox.
Could you fix it asap, please?

Kind Regards:
Adam

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ZHussein
US
Sep 10, 2018 10:23 am EDT

I need a password reset have forgotten current one due to attempts to put in passwords seem to be unable to proceed to security questions & helper cannot resolve. Contacted yahoo male speaker Ronnie was to ask specialist call back no reply or advice given. Over one week unable to access account from desktop. Please send password reset

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clifton abernathy
US
Sep 10, 2018 11:20 am EDT

can't you fix yahoo mail or give us back the old one that works it won't let you delete mail sometimes or when you check a box it will clear it the box before you delete this new crap sucks

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Bollocks01
GB
Sep 10, 2018 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had to close some mail addresses as I cannot set up a new password. Your help paper are so very poor just putting me in a revolving loop.

I have a new phone but you (yahoo) simply won't give me the advice.

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Don Kannangara
LK
Sep 10, 2018 2:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I maintain yahoo account since 2001 and
mails in the year 2017 and part of 2016 have been deleted without my knowledge.

Could you please help me to restore those as there are very important mails .

Thanks

Don Kannangara

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Gopolang
ZA
Sep 10, 2018 5:20 pm EDT

Good day. Please help me, My emails cant go thru to this email address information@whistleblowwing.co.za

Your respond will be much appreciated

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baxtjh
US
Sep 10, 2018 5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I see your news daily. Today it displayed two players who were kicked off their team for kneeling. How about the numerous stories about how schools and bands around the nation CELEBRATED the national anthem this weekend rather than two guys...

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Viridiana Elsa
US
Sep 10, 2018 7:46 pm EDT

For the past days I've been trying to recover my Facebook account and Facebook tells me they sent the recovery code to my Yahoo email and I see nothing on my emails. PLEASE HELP! I would like to know what's causing the problem? I've never had an issue with Yahoo!

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Notaliberal
US
Sep 10, 2018 8:42 pm EDT

We are now 1, 989 strong and are about to boycott all yahoo advertisers and yahoo.

We are fed up. We are tired of your bias.

This is going viral.

What don't you understand? Liberals are so mean and bad. You will not succeed and your advertisers will show you.

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Gibb Gibb Pecante Lento
US
Sep 10, 2018 11:48 pm EDT

I have tried so many times just to have the verification code via smart gadget but not even a single text arrived. my yahoomail account is dave_cruz12@yahoo.com. Please assist me with my concern because it is so important to me to gain access in my account as soon as possible. Thank you

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Chris Perreira
US
Sep 10, 2018 11:57 pm EDT

Sick of your liberal crap constantly attacking Trump, you never did this to Obama, your just alienating half of your customers, wake up

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Kay A
US
Sep 11, 2018 12:36 am EDT

I'm concerned about another yahoo hacking, because all of the comment boards on news articles are hacked with spam bots. They seem to be the same ones all the time, deliberately divisive and resemble Russian bots and troll farms. Can you repair it?

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Donald Coyne
US
Sep 11, 2018 3:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every link turn on has commercial, for these products Tooooo many

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skusie58
US
Sep 11, 2018 3:45 am EDT

When you click on an article you are able to read a small portion of the article and then when you click "read more" it takes you to a home page that reflects a "baby Charlie" incident from earlier in the summer! Very frustrating! This happens more times than not!

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Hobday
US
Sep 11, 2018 4:56 am EDT

Yahoo News often practices "Irresponsible Journalism, " for example, the piece today about N. Korea possibly having hydrogen bomb capability. Nonsense! This just incited fear in your audience! Have some compassion and sensitivity toward your fellow human beingS, and JUST REPORT THE FACTS! NO MORE FEARMONGERING! SHAME ON YOU PEOPLE!

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Whatever37
US
Sep 11, 2018 5:19 am EDT

Let me tell u what yahoo is a freakin joke. Towel heads that talk to u and then want to charge u money for a free account.. that's sad I hope u lose it all YAHOO IS A JOKE totally taking out of phone damn towels heads go home

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Anaekwe Simon E
NG
Sep 11, 2018 6:00 am EDT

Hi Admin, my name is Anaekwe Simon Emeka..please am writting to logge a complain of not been able to receive security reactivation code on my mobile via text my email address is. anaekweemeka@yahoo.com and the mobile numeber attached is +[protected]

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Tineli C
US
Sep 18, 2018 6:01 pm EDT

Hello, I am very upset that all my e-mails from my own folders disappeared suddenly. I had important e-mails stored from 10 years ago and now they are all gone. This could only happen from your side caused by your technicians cleaning up. I am very, very disappointed. I hope there is a way for you to retrieve them for me.
Thank you.

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Simon J. Leggett MBE
FJ
Sep 18, 2018 8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

mush of yahoo news listed each day on their web page is fake; yahoo should have a team to scrutinize and remove what is fake news.

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Right to choose for myself
US
Sep 19, 2018 12:02 am EDT

Your home page is full of anti trump articles every single day...you're relentless

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Fukyoualot
US
Sep 19, 2018 12:09 am EDT

Yahoo is advertising a scam that uses bill gates name
Its called gatesway
And the i ternet is full of reviews that it's a scam
So why is it still on yahoo?
You dont check youre facts?
What kind of company is this?
Last time i am on yahoo

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Petro22
RO
Sep 19, 2018 2:02 am EDT

Hello,
My outlook email address was hacked from below mentioned yahoo email address & I don't know where I can report this abuse & what can be done about it.

dorisguo33@yahoo.com

Thank you
Regards
Petronius

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MarleneL
GB
Sep 19, 2018 2:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Matilda Long published this article https://au.news.yahoo.com/a/36814641/estcourt-south-africa-cannibal-tired-of-eating-human-flesh/
But she used a photo of a white man in cuffs. That is NOT correct! Please change the photo as we are offended !

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pgst
GB
Sep 19, 2018 3:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

why am i constantly told i have not logged in at this address before, when my computor never leaves the ****** house?

why when i have already logged in as a customer, am i being required to re-log in#!

is it because yahoo does not give a fig about the customer?

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udara lahiru
US
Sep 19, 2018 11:58 am EDT

i have a old y mail account which is account i Am still login to my Facebook but i don't remember that account password or anything so i cant log my Y"Mail account.the mail address is (udara.lahiru@ymail.com) please i want to recover that email please do the necessary things to recover my mail address.

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richard tuke
GB
Sep 19, 2018 12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I Accidentally Lost my emails in a folder marked holidays on 8th September at between 1625pm - 1638pm
I contacted yahoo and still no reply.
It's nearly been seven days and worried I will not retrieve the emails back.
Please can this be dealt with by your department

Kind Regards
richardtuke@yahoo.co.uk

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Chris Battle-McDonald
US
Sep 19, 2018 4:54 pm EDT

Please, for the love of God, stop sending Game if Thrones articles to me

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Stephen Ohs
US
Sep 19, 2018 6:15 pm EDT

Today's free app was $3.99
You write in that they may not be free (the apps were dated at top with August 14th date
It appear today August 16th

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joss a
US
Sep 19, 2018 8:44 pm EDT

Gwen Stefani is pregnant AF (As Fu**) This is unacceptable! Please delete this story or have an editor review it and make APPROPRIATE changes

https://www.yahoo.com/style/m/510de394-b5bd-3a8f-be0a-a1539c76eaf3/ss_baby-don%27t-lie...-gwen.html

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BBlair
US
Sep 19, 2018 11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How come you guys advertise that one can upload up to 25MB of attachments and I tried to zip and attach 8mb and it never uploaded and attached, The I tried about 1mb of files and that didn't do anything either. I tried my backup gmail and it worked without a hitch. The whole 8MB of files.

Why advertise, it you can't produce?

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Bruce A Miller
US
Oct 03, 2018 3:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received this email. You may not feel responsible for your clients using Yahoo in the furtherance of their criminal actions... but you should.

Bruce Miller
bamiller@sdslink.com
[protected]

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Aditi Shah
AE
Oct 03, 2018 7:57 am EDT

Someone is mailing from my account to other people for money. Last activity when I saw was from Lagos, Nigeria. I have anyway secured my account with an account key but still who ever replies get a msg of giving the person rupees.

Kindly look into it immediately

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scribe 70
ZA
Oct 14, 2018 8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

[Aaron728Smith@yahoo.jp]
{Aaron928Smith @yahoo.jp}
Repeated emails and false and fabricated allegations of what he calls...''Let me tell you, I installed a malware on the X streaming (sexually graphic) web site ...false statements..pay me $5000. 14s9Tck4obVzzaCba3SSom1QE4uGa6km email.

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Dr.Laith Al-Ali
US
Oct 14, 2018 10:02 am EDT

I made my email since 2014
It was: lathe2005@yahoo.com

Now, I can't access it anymore
I have so much important messages I'd like to take back

Please reply to me and find if it's possible to retrieve my inbox, even only specific messages

Reply to me on
dr.laith.alali@gmail.com

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Kiberu Charles
US
Oct 14, 2018 2:23 pm EDT

please team help me block these massages coming from mailer-daemon@yahoo.com
my inbox is now full of these messages i don't know what to do.help me clean and block
thanks

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MarkusMeyerBrunswick
US
Oct 14, 2018 9:22 pm EDT

Dear Yahoo team,

I keep getting very threatening messages from Aaron959Smith@yahoo.jp
Obviously he is using your service to send out mails to blackmail people. Usually this mail ends up in my spam mail but he actually knows one of my passwords which I of course changed right away.
Can you help?

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badbones
US
Oct 15, 2018 4:52 am EDT

Why is there no avenue to comment/tone on the content on Yahoo News? I think that this could be an important tool if you really want customer satisfaction.

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Dan Glassmeyer
US
Oct 15, 2018 6:40 am EDT

In my Yahoo Calendar, the reminders appear in a lightly shaded pink color instead of a deep red color which appeared before. Now the reminders are hard to read with a white font print over the light pink background in the reminders! This needs to be fixed!

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Terry Kiever
US
Oct 15, 2018 7:25 am EDT

Today, October 1, 2018 President Donald Trump presented the medal of honor to an
Army staff sergeant and zero coverage. Oh yea we read about large mosquito's and an air head. When one talks about trama and PTSD, most people will never understand what this sergeant and all Medal Of Honor recipients have gone through.

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glena stanley
CA
Oct 15, 2018 10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My mail is often directed to Hotmail.com instead of yahoo.ca. This creates many problems and I WOULD like to know why it is done and how to stop it?
glena Stanley. I am not a Hotmail customer and fail to understand why my mail to directed there.

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  1. Yahoo! Contacts

  2. Yahoo! phone numbers
    +1 (800) 318-0612
    +1 (800) 318-0612
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  3. Yahoo! address
    701 1st Ave, Sunnyvale, California, 94089, United States
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