Yamaha
Reviews and Complaints

Had a 2019 Xpress 19' built with a 2019 Yamaha 175. Took possession in September/October 2018. Boat has spent more time in the shop than on the water because of the motor. Yamaha has spent over $10, 000 in repairs to keep the motor going, figure by now they would just replace it, but they have not. We have asked to have the warranty extended, figured Yamaha would do this to show good faith to their customer, and we get nothing. No return calls, no emails, no letters. I call and call and receive the same response "Chris has to contact the dealer and speak with them and he will call you back", that has not happened. This has been ongoing for over 2 months now. What will it hurt extending the warranty 3 additional years? Stand behind what you built and show your customers that you understand this motor has had issues and do what you can to swap it out or extended the warranty 3 years.

I bought a 2018 50cc Zuma Scooter in December 2018. The dealer rode scooter to my home on a chilly fall-like day. No overview, no demo, just a bag of paperwork & a key. I was eager to ride the replacement for my 1999 Honda Elite. BURN, scooter's battery was dead within 2 hours of taking possession I reviewed manual and still nothing. I called and got a song & dance that "you must have left key on" & "it's cold outside" and my favorite "just charge the battery" He was adamant I left the key on! Well, I was not happy & I told him about the security surveillance on the property and he was the only person to touch it prior my attempt to start it. He treated me like I was an imbecil and I didn't know what I was doing. After a lot of back & forth, first the holidays, storing in garage for winter with battery removed by myself on a trickle charger, it started in April. I took it for it's maiden voyage one quarter mile from my home to a store. I wasn't in store but for 15 minutes, scooter was dead. I had to push it home. After, promises to make it right and DEPENDABLE, his song and dance about a "200 mile breaking period" for it to be right, I told him I wanted the battery replaced PERIOD. He agreed to my face. However, he wanted to schedule a time to come pick up the scooter. I said just come take battery out and replace it. He said he did know when he could do that and he didn't have tools to remove it & replace in onsite. I said are you kidding me, the tool is called a screwdriver and an 8mm wrench. After more of his double talk and lies, it was agreed I'd remove battery bring it to him for replacement as it surely must be under warranted. I arrived with battery & I get "oh, we don't have that one in stock!" So, he says he'll order one and call me. Well, days go by and no call, no returning of my calls, no response to my email. I finally get him on phone by using an interested customer on buying a motorcycle. He acts all dumbfounded and says he's been trying to contact me about picking up battery. Sure you did I said, funny how you called me like every day about buying it and financing it instead of paying cash. CRICKETS! So, I arrive, he's picking up lunch. They open at 10 & he's gone by 11 to get lunch. I'm told to wait "he'll be right back" as the staff pretends to call his mobile number. Well, I get tried of waiting and ask service guy to give me my battery. He has no clue as to what I'm talking about and there is no order or battery with my name on it. I get the I'll have him call when he gets back in routine and I said no I'll wait. 25 minutes later, no pick up bags with "lunch" he says he'll grab the "new" battery as it was like some big favor he was doing for me and the was "no charge" for the missing "lug nuts" because new battery doesn't supply them. I just laughed and said really? I knew this was a scam but I left because I was late for an appointment. Unbenounce to the salesmanage, Kyle Defreeze, the person representing your image in this nightmare, I had marked the old battery and sure enough it was the same battery. He completely denies it is the same battery that he charged and lied about. I said, well, you put the "new" battery in a beat up box with someone else's name on it. Even after I told him my phone video marking said original battery, he still lies. I requested to speak with the owner of Seacoast Power Sports and received no response. The scooter has power issues as well. It is sluggish and has no get up and go. Again, another excuse of it needs "200 miles of breaking before that resolves itself." I, if it starts, will have to drive this scooter for 2 or 3 seasons to break 200 miles of use for it to "breakin" the scooter. This experience has been utterly ridiculous. Your representatives receive an F and the scooter receives a C-.. I'd ask you for some relief but I doubt that will happen. What I am sure that will happen after I give the dealer, Seacoast Powersports & Kyle Defreeze, one last chance to replace the battery because AGAIN it sits in my driveway DEAD, I will be writing the Consumer division of the NH Consumer Laws, the Better Business Bureau, unfortunately the court system and I will NEVER promote or buy Yamaha productS. I should have NEVER LEFT HONDA. 20 years, 700 miles and still ran like a top... GO FIGURE...

I brought it brand new from halpin motors st George qld, it has had a raddle in the motor since brand you has been back 3 times complaining about the engine raddle, the last time leaving the bike there for them to look at back in April 2019. I have spoke to the area rep he agreed to meet us at st George qld and failed to show up. I have then spoke to another rep and he told me to complain to customer care. The bike is still currently at halpin motors. I will not pick the bike up till fixed, if it dose not get fixed I will take further action. The first time I took the bike in halpin motors told me to keep riding the bike till it had blown up. I even had a person with me to witness them saying that please contact me via email or phone
[protected]@outlook.com
Or [protected]

I bought yamaha R15 V3 SPL ABS Registration no: KA03 JY 4108
Chasis nO : ME1RG5253K0019253.
Engine no : G3K5E0083282, from the date of purchase
(18-May-2019) the vehicle is not been used, as there is no proper service from your end also we have lot more issues from your sales staff

1. Took quotation from Vinayaka Motor for loan and was not satisfied by the same, later we outsourced for loan from HDFC BANK, loan sanctioned within a day, next day the amount was transferred to vinayaka motors account, after receiving
the amount we was not informed, after continuous follow up the sales person not ready to answer and he is continuously disconnecting the call, from the day 1 the consultant was not informed us the process and not used to call regularly .
2. Delivery process : In this case the delivery process was done with all photo shoots, later they made hours (5hrs) together to hand over the vehicle to me.

3. Feedback from dealer : No feed back call from any of the dealer or Yamaha too. Not even a single SMS from dealer.
Note: I had a worst experience ever in my life really I'm fed up with dealers as well sales team, it's been 20days but still I haven't get my vehicle number and number plate, I just bought my bike and kept a side, I'm not at all driving my bike due to non availability of number plate. Is this how you serve your customers?

Regarding this even I have written emails to Yamaha India but no response from them also...hope here I'll get solution for this .

I have a 2014 Yamaha Viking I bought it brand new from Halls Motor Sport in Mobile Alabama and I am on my second motor for same reasons, Cracked Block and I am not happy ! I do not mistreat is his vehicle and I have seen where several people have had the same problems this is unexceptable . I have backed Yamaha for a long time and always been a Yamaha fan and had good luck from Yamaha but I am very disappointed and sick to my stomach over this one all the money an work I have put in this Viking for the same thing to happen back to back . I haven't had this motor in very long and the block crack again . If this is not made right I will not longer be a Yamaha fan nor will I own anything else from Yamaha as bad as I hate to say that I will be changing brands . I really wanted to let y'all know what is going on so maybe this can be prevented in the future for other Yamaha customers. I really am disappointed with this I hope you will make this right . Thanks in advance.

Purchased new on 4/26/19. Rode only once on 4/28/19. Noted problems on first ride with clutch and adjustment and not properly operating. Consulted owners manual, and local dealership. Changed oil and went to a 10w -50 semi syn Yamalube per local dealer recommendation. Problem is worse - no clutch disengagement, bike stalls when started, clutch pulled in and put in first gear. Bike is non usable at this point! Only one ride of less than 50 minutes with intermittent cooling periods (per manual)!

Also i noted metal shaving and fragments in oil at change along with a silver sheen on the oil filter- bad news...Bike when started from cold also exhibits a bluish -white smoke- indicative of oil consumption! I can't believe Yamaha put out such a mechanically blemished/poorly designed bike for public consumption. The VIN is JYACG37CXKA009128.

I reported my problems quickly to the dealer of purchase and after a week told to bring the bike back to service for a diagnosis. I brought the motorcycle back 5/10/19. Dealership service manager was rude and accusing me of the damage... I only had one ride on a dealer prepped bike! Give me a break! I was told i had no warranty, even though the Yamaha website states 1 month, the owners manual states 1 month and my sales person told me I had a 1 month warranty. They said they would look into it and file a warranty claim but were doubtful with no warranty and the clutch is considered a wear item. I will never ever purchase a yamaha 4 stroke motorcycle, nor will I ever have any more business with this dealer (Nash powersports Phoenix, AZ). I have yet to hear back from anyone...as to the status of the bike?

This is an amazingly poor performance by a major motorcycle manufacturer. I am not sure how this will be resolved, but at this point I have no intention of keeping a motorcycle (even if covered with warranty) with such extensive problems and repairs after one ride. I am requesting Yamaha corporation to look into this. If the motorcycle is not repaired per warranty, then I will have to sell for parts on Craigslist at a loss. I plan to let everyone I know, and craigslist customers the nature of the problems, the type of products that Yamaha is putting out as "new motorcycles" and the bad service exhibited by this particular dealer. I also will start going to social media to let others know of this incident and your response...

I went into purchase a new motorcycle for close to $9000 and now I have a lemon after one ride that is virtually worthless. Yamaha needs to contact me to get this resolved...Ivan Milensky :: email [protected]@yahoo.com, :: or phone [protected].

I purchased a 2015 ar190 new in 2019 with no hours from a Yamaha dealer. The Bimini top is separated at the sewn areas and holes are starting to appear in the middle of the top. The dealership and Yamaha are telling me that it's not covered. I love my boat and planned on trading up to the ar 240. How can a boat that has only been in service 2 years have these issues and be considered normal wear and tear. If this is the quality of your product and how you stand behind your product. I will never purchase a Yamaha product again. Boat is currently being serviced and will provide pictures if needed.

We recently bought brand new twin Yamaha F250HET motors from Yamaha Abaco in Marsh Harbour, Abaco, Bahamas - serial numbers 6DXX1007741X and 6DYX1003380 respectively. During the process of installation the customer service given by the dealer/distributor was quite poor, unreliable service on product information, and unethical practices.

We were given a due date for completion to have our vessel operational but this time schedule was 3 months past due delivery. The vessel belongs to our company that operates a private boat charter service out of Treasure Cay, hence delivery on time was important. Our experience with the dealer/distributor was horrendous as we have never experienced such treatment from a Yamaha representative being serial Yamaha outboard motor owners. Just last week we came up to our 100 hour service maintenance for the motors needless to say we did not approach the dealer/distributor in Marsh Harbour as it was unclear by commmunication how much of the service maintenance is under warranty.

The fact is bad business practices happen at this location in Marsh Harbour. We know that the warranty on our brand new motors cover the service maintenance. Ultimately we took our business to the Yamaha dealer Abaco Yacht Services in Green Turtle Cay, Abaco, Bahamas and got a great turn around service having our vessel back the same day. We paid out of pocket the expense to have the service maintenance done here.

Can there be a transfer of our warranty from the Marsh Harbour dealer/distributor to the Abaco Yacht Services in Green Turtle Cay? We have a preference for better business and service.

I am filing a complaint for a friend they have had their side by side in for 4 new engines before 1000 miles each time. Now they got a new motor and tranny put that in and within 100 miles overheating it still is under warramty but obviously they are pieces of junk noone spends that kind of money on something to be in the shop more than they cam drive it. I believe there should be some compensation for so much inconvience. After this experience I will be making sure not to promote or buy another yamaha product. I am very dissappointed in the company.

I live in Chennai and bought a Yamaha Alpha scooter in last month end. The bike's handling, looks and feel is great. Overall
I am very satisfied with the scooter and wouldn't trade it for anything else .After couple of weeks some bad noise came in back wheel.So I went to the Vardhaman Motors showroom in Perungalathur, Chennai where I bought the scooter and handed it for service. Almost five days completed still they not delivered and not confirming the delivery date very worst service. Also for guys who are living in Chennai and are going to buy a Yamaha Alpha Scooter DONT BUY IT FROM Vardhaman Motors, Perungalathur, Chennai - 600063. Buy it from somewhere else.

Sir,
Given my vehicle to for service and informed about the complaint several times but the complaints are still there and I am now totally fed up with the service, what they are repairing, where should I go to make it ready, given 3 times and wasted time and money, please refund my cash back why should I waste my money simply for not repairing,

Service center :-Muthoot Yamaha, Killippalam, Trivandrum, Kerala
My contact no - [protected]

Hello, I own a 2006 vstar 1100 and it recently had the middle shaft drive go out, the bolt that attaches the u-joint to the shaft drive. I did some reading online and I am not the first one this has happened to, and it seems to be more frequent than I ever thought. I have always been a fan of yamaha products and have always trusted them but now I am concerned about this issue. I was quoted $3600 to repair it and it is more than the bike is worth. I am frustrated and sad because there is nothing I can do and have a giant paper weight.

Good morning I hope you can help I didn't want to write this to Yamaha but I was angry when I called me local dealer to book my MT09 2018 for its first 600mile service and they asked me to pay for it? I've been riding for 11 years and have always have brand new Yamaha my first bike was 2007 R6 and so on every Yamaha I've ever owned I have NEVER paid for my first service and now they saying Yamaha have changed there policy Yamaha is my life I have Yamaha sound system throughout my home I love Yamaha I have a Noir Haga 41 tattoo I'm just so upset you are now asking me to pay for 600mile service after paying so much for bikes I've purchased my reg is N25 WME - [protected]
Wayne Evans

I repowered my boat from mercury to Yamaha, I got my boat back a month after they said it would be ready and discovered my steering doesn't turn, my shifters are jammed, my wiring is a cluster and they bolted them on and put everything together then told me there to close together and they hit when turned! What the heck do I do? They are no help

I purchased a new tracer GT from Ecosse motorcycles in Aberdeen last week 17 05 18 and am now ready for the 600 mile service.

I find that the standard seat on the GT is so hard and uncomfortable its not worthy to be on anything named a "GT". After 50 miles I cant wait to get off the bike due to discomfort. Its the most uncomfortable seat on any motorcycle have ever ridden.

On my previous 2015 Tracer I traded in the the GT.

I could do 175 miles get off the bike and have no ackes or pains WHATS CHANGED?

I am extremely disappointed to find the premium GT is no better than my old tracer for comfort and not even its equal.

The route was Aberdeen, Peterhead, Fraserburgh, Mosstodloch, Aberdeen.

Please feel free to contact me [protected] andrew.[protected]@gmail.com.

KInd regards

Andrew Farquhar

One month back I purchased a fascino scooter but within two days I started facing a self start problem then immediately I went to the yamaha showroom and told about the problem they checked and said that they had repaired it and told me that I will not face problem again. but again the same problem has started then again I went to the service station and I kept my bike to repair then they said the battery wire was loose n it was not connecting to the battery so it was not self starting thwn again I brought the bike back. then again next day the same self start problem has occured then I went back to the service showroom then again they said that its realay fault then they replaced back the relay then I bought bike back. but again the same problem occured then again they took it back and told me they will check and they kept it for two days and they repaired it and said they replaced the battery and they brought it back after two days it worked for one hour and the same problem started again but now my bike is now not working at all neither a self start nor a kick start... so now I will file a case in consumers forum because if I tel the dealer hes saying they will repair but they cant find the fault so this is the last option...

My complaint is I have a 1200gpr 155 hp. Due to piss poor engineering, and failure to communicate the issue to all who own this wave runner, I am stuck with a motor less wave runner. I took it to the local dealership in Stillwater Oklahoma thinking it was just going to be a top end re-build just hit 100 hrs. on this wave runner. They call last night and said it would be $9000.00 to fix the damn thing. That is ridicules, why doesn't Yamaha have a long block someone can buy at a reasonable price, like $1600.00 plus labor to help us out. You can find them on the net like SBT, PWC engines from $1200.00 to $1800.00 but why do we have to trust them, maybe there quality is better than Yamaha. But can't buy one of them due to my block having a crack in it I don't have a core now. This all could've been prevented if Yamaha would have took the time out and recalled this engineering defect. After this I will never purchase anything manufactured from Yamaha. I have a Kawasaki SBT 900 2 yrs. older and haven't had to even have the top end built. Yamaha can kiss my [censor], until they can remedy this situation, and admit and communicate when they have issues that need to be addressed, to their customers.

I bought a Christmas present for my wife (the above keyboard) and the price included a $25 gift card. I have tried to get in touch with Yamaha on line and by phone... not successful. The dealer has no idea to resolve this. I purchased the item on 12.13.2017 and registered it online at Yamaha.

IF you promise a $25 card, you need to deliver a$25 card and provide info regarding HOW to require it! I have the bill of sale as well as the form of instructions on how to register the product.

THANKS!

J Lewis Warren
3090 N. 167th Plaza #5
Omaha, NE 68118
[protected]

January 13, 2018/[protected], I sold out mio soul i yamaha with engine no. E3R4E-0487216 and chassis no. PA0SEA110H0063042 on cash worth 79, 900 last January 13, 2018 at Tungong Mangga, San Jose Del Monte, Bualacan, the issue her is the freebies gift certificate worth 2, 000 until now hnd pa nila binibigay, please dpat bgyan nio ng action regarding this matter na dpat para sa costumer nio po ay ibigay ng maayus, kng may kasalanan empleyado nio bgyan nio ng karapatan parusa para d pamarisan ng iba, tanx. Lubos na gumagalang, Manolito O Bacsa

The Branch Manager at Motorcentral/Yamaha Tunggong Mangga name Julian Eymard Bautista, Tanx u so much

My motorcycles cost £19, 000 which is a Yamaha r1m bought from Wigan Yamaha.
My motorcycle has had issues from day one.

My list of issues.
1) ABS light was flashing
2) the pressure switch of the brake of the dash was highlighted blue all the time.
3) my dash flashed white with a red Yamaha logo and my dash has converted to kilometres with no option to turn back to miles per hour.
4) wheel speed sensors bringing error code up along with traction control error codes
All these issues I have contacted Wigan Yamaha and sent emails to them regarding these issues nothing has been sorted under warranty Yamaha UK do not honour any warranty as they are fine the way not to pay out on your motorcycle.
5) my motorcycle battery would die after 6 to 8 hours flat dead as a doornail. Called up Yamaha they told me to put it on a ktec optimiser. I went to J&S and bought the best Oxford optimizer maximiser which fried my ECU on my Yamaha. Oxford has not paid me out Yamaha voided my warranty. Yamaha has really got a lot of issues..
Dating back from 2015.

My motorcycle has 1800miles Emily engine has lost compression.
1 cylinder one 0000psi
2 cylinder two 198psi
3 cylinder three 174psi
4 cylinder four 0000psi

None of these issues on R1m engine having nnothing to ECU or exhausts any other aftermarket part fitted to my motorcycle like suspension or brake pads. Yamaha UK say.

Yamaha UK Yamaha Europe Yamaha Japan, every warranty on every motorcycle and not try to palm people off.
Marriotts motorcycles in Birkenhead charge me for diagnostic test on a brand new motorcycle £40

Yamaha UK Yamaha Wigan I have got every receipt and every email with all my issues on them I will be passing to the ombudsman
Sort my problem out. I would never buy another Yamaha.

I will be contacting my solicitor and I'll be forwarding all my information the ombudsman