Zain Group’s earns a 1.7-star rating from 75 reviews, showing that the majority of telecommunications customers are dissatisfied with service and connectivity.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
cheating, fraud
Dear sir, I was cheated on the nameof lotterry of 200, 000 sar. The culprtis are spoiling the name and reputationof sawa by taking an advantage of high value recharge cards.
i recieved a call at 10.06 am from the number [protected] at my mobile [protected]. i was not having balance in that mobile so i used another mobile with number [protected] to communicate with them, . and they insist me with their tricky motosoperandy to provide them 300 x4 = 1200sr sawa scratched numbers. they are as follows for the proof [protected], [protected], [protected], and
[protected]. after i gave them these numbers they force me to provide them more 4500 sr or atleast 2500 sr as money transfer charges and they were insisting me to deposit this amount in ENJAZ bank. because i was not having 4500 sr to provide them i insisted them to return back my 1200 sr sawa cards amount. they even neglected my remark about the police complaint and they said all those numbers were lockedin system to reopened them i have to provide them another recharged scratched number of 100 sr. so i buy another sawa card of 100 sar tis number is [protected]. and provided the number. they told me to call them back after 5 pm. i called them first the bell ranged and then they switched off the phone until now.
i lost my money and in big financial trouble now. but thetechnology is so advanced they can be traced easily and caught by tracking and monitoring the scratched numbers and their mobile number. please catch those culprits and save the other innocent peopleand please try to obtained my hard earned halaal ...lost 1300 sr in the form of 5 scratched and recharged cards of 1300 sr. please let me know if you have takenany action about my complaint at my number [protected]..i ll be glad and always be thanfull to you SAWA.
barred outgoing calls
I filed a complaint thru the customer service 959 of Zain regarding my outgoing call service which was barred last April 1, 2013 when in fact on the same day i paid the bill due. I spoke to 6 agents in the 24 hour period and all they could say is wait because its a technical issue. 2 days have passed and still no action on the said complaint eventho i...
Read full review of Zain Group and 10 commentsCharges for recieved SMS
From last two month I'm receiving SMS from various numbers, for that I've been invoiced with amount of about BD 80.000 without any intimation. I called service center for two times, call attender told me that on 3 Jan I've replied for one SMS, which means I agreed to receive SMS with charges. I checked the log of SMS I found my child, by mistake replied for the said SMS with blank SMS. But Zain claiming that even a blank SMS can be considered as a acceptance by related SMS sender. (How they can?) I asked to zain service to cancel all such subscriptions. Service Call Operator agreed to do so with immediate effect with assurances that hereafter I'll not receive such payable SMS. But unfortunately I'm getting such SMS, at least daily once. How such Service provide can raise the bill for such undocumented services?. How to stop it?
Everyday Internet Service Interruption
I'm an expat here in Saudi Arabia and have been using Zain data simcard for my internet use. I have been experiencing internet service everyday during the period of their prayer time from 5:30 pm till 8:00 pm. Now I'm really pissed with this ISP because when I check the internet through my tablet it is totally saying "NO INTERNET SERVICE". Actually I have browsed the internet but found no solution since when you checking searching for anybody experiencing problem with Zain, there is none. Since this country has a reputation to maintain they tend not to expose any bad publicity with their major business players or some sort of news block out.
By the time I'm writing this, its 9 pm KSA time, the internet service has arrive. See...prayer times are finished. They have probably resume with service so people will focus on prayer only. But why? Is this ethical to do? I don't think this part of religion.
The complaint has been investigated and resolved to the customer’s satisfaction.
Nano sim card activation delay
This is Mohd. Suhail Khan from KAUST.
I purchased new iphone 5 and for that I also bought a new ZAIN nano sim card on 31st jan 2013 from Jeddah. The retailer told me that the Zain mobile services will be activated after 12 hours, but still after 5 DAYS OF PURCHASE MY SIM CARD IS NOT YET ACTIVATED AND ITS STILL SHOWING THE "NO SERVICES" TAG ON MY MOBILE...
I found no customer care number on the site so that i can call them to solve the problem and this is really very SAD that the services are so slow...
Zain mobile services need to look up to the customer's problem also and help them with their problems, otherwise what is the point that people will rely further on you...
Kindly is anyone can solve this problem then it will great help as I stay far from the city and its not easy to again and again go to the city for the same, If you can then also provide the customer care number so that i can talk to them
why this nano zain sim card activation delayed I bought it 3days ago now I call anyone told that girl please contact your network operater I setup my mobilr network operator but it doesn't work
hello sir i newly bought zain internet sim but i cant activate so kindly activate my internet facility
Dear Sir This is my Zain card Number:[protected]- this is my Iquma number: [protected]
Hey My Zain sim is not attitude pls connection my card this is my Zain card Number :[protected]
This is my Iquma No:[protected]
Im having the same problem, i bought a new phone and it comes with a free 1 month data but its still not working.. It really sucks!
hello sir i newly bought zain internet sim but i cant activate
so kindly activate my internet facility
line issue
This is regarding my Zain Kuwait mobile line, the new line package I purchased 4 months back and from last 3 weeks I am facing problem with network, I could not make any in/out calls or 3g service when I am in my home area . I complained to Zain technical service daily even I went Zain office directly, their technical /customer service said that the network is too busy in your area, presently they can’t do anything, is it right ? I am paying for their service but they can’t provide me a good service. My line is a post paid line with one year contract, so I can’t throw this bad line now.
eart Sir,
I am a customer fo Zain KSA. Now I am in Phelepeens, there is no service. My phone ([protected]) is not on billed call service, it is chargable. No service appeared on my mobile display. Please response to my complaint as soon as possible. The above phone number is my bank processing number. It is very important to operate it as soon as posible.
lost my money
am receiving a message from 759210(natta!) every friday and deducting S.R.5/-per message .how can i unsubscibe from this service.please help me
please can u check why every week SR 5 has been deducted from my Mobile([protected]). i want to stop my deduction as soon as possible and reimburse deducted money if its possible. otherwise, i will have to stop services. thanks
Any 4 days lose my 4 riyal pls help how to solve
I get a message from 707072 and loose money. Please unsubscribe me from the service(707072) .
Thank you
I get a message from 707072 and loose money. Please unsubscribe me .
Thank you
my mobile number is [protected]
sir I got net connection two days before in my mobile monthly 5 kd. Then yesterday I recharged 1.5 kd, but balance showed -300 fills. I recharged today again 1.5 kd. but after few hours showed balance 750 fills.please check what happends my money.
Respected,
sir/madam
i would like to inform you that i had purchase sim [protected] of zain
and using only net .in my account there was a balance of .500 fills but i don't know why my money is deducted. i call to 107 but they told that sms is send from your mobile but i had not send any message from my mobile so how message is delivered. so please check
may be you concern person may be sending from switch.so please check and give me reply as soon as possible.
I liked this content/ article. I would certainly recommend the same to others as well.visit:mumbaiflowerplaza dot com(send gifts and flowers to Mumbai).
zain complaint
I am getting sms on a weekly basis then every other day from a number 759210. The content of the message is Download from the link http://http//193.126.233.67/iac/m3?sti=1074&sub=514909482 with deduction 5 SR without any value from this dirty link, please deactivate this illegal service, urgently
my mobile no. [protected]
thanks much
The complaint has been investigated and resolved to the customer’s satisfaction.
My zain prepaid number [protected]. Since 2 months, i am facing an issue..I had previously subscribed to weekly bundle (package), which was cancelled on [protected]. Inspite, every week, 7SR was deducted from balance..after complaining, amount would be returned, but again deducted at end of week..This has been continuing so on & so forth (again & again) since 2 months..Numerous complaints to Zain & CITC, have failed to solve this problem. Last 2 deductions on 9-9-2020, and [protected]..have yet to be returned. Upon enquiry, it shows that i am not subscribed to any package (i.e. this was succesfully cancelled two months back). Then, why am I still being charged? this has become a nuisance & so inconvenient. Please refund the latest deductions SR.14 (7+7). and ensure this package is cancelled for good.
Hi no signal for my Zain number
[protected]
I check my iqama number i have 8 zain postpaid sim. i dont know how to come, Please deactivate This Numbers & take action for this issue.
my iqama no. [protected]
Stop value added service
Dear sir,
I am dr.working in khamis mashyat hospital.iI got package of zain for 3 months plan of 5 GB every month, which was successfully finished, it was a good service, so i decided to buy an other 3 month same above plan for 3 months. So, I visited Zain office in Khamis Mashyat on 11th March, when i got sim and pet in connector, so it was working for 10 mins only till that time upto now it is not working and when i am connecting it shows connection failed . I tried Manny times more than 100 times but same result, i got. Atlast i decided to go in same Zain office and told him all about this matter, they checked themselves, and found same result, also. They changed connector and sim but could not connected, so they told me that they had sent complain to Riyadh to solve this problem, but still i did not get any result. it is request to you, please consider my request on prior basis, because i am not in touch with Internet since 9 days and i have most of work with Internet.
thanks
YOURS SINCERLY
DR.MUHAMMAD ASLAM
CELL NO.[protected]
IQAMA .[protected]
MY ZAIN NUMBER PREPAID [protected]
I NEED ID NUMBER
I FORGOT ID NUMBER
mujeebumari_72@yahoo.com
iam buying a new zain net sim card, but this sim card is not activate.how can activate this sim card.zain number [protected], pls give me this sim card activate details.details pls send my email.my email id-bijupkchalikode@yahoo.com
i have a problem my SIM card its always lost my money when i reload or recharge always.please check this happen to me again
zain sim
please can u check why every week SR12 has been deducted from my Mobile([protected]). i want to stop my deduction as soon as possible and reimburse deducted money if its possible. otherwise, i will have to stop services. thanks
Read full review of Zain Group and 9 commentsnetwork very slow after 4 pm, everyday
i'm residing in mehaboula, near latheefa tower. before one month interenet service was good. the month of september network is very slow and i cannot open any sites.i have contract for one year.so i cannot cancel the connection, this is cheating.please try to solve the issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
dedeuction of money
please can u check why every week SR12 has been deducted from my moblie([protected]). i want to stop my deduction as soon as possible and reimburse deducted money if its possible. otherwise, i will have to stop services.
thanks
Assalamualaikum sir
My mobile number is [protected] every day there is a 4 Sar deductions so please kindly deactivate my all packages on this number which is costing me.
Even I tried to solve it by online chat but it didn't solved so please deactivate all packages thank you
It's stupidity that u r cutting my balance without reason, and do not receive the call by ur customer care.please stop it, it's Haram wat Zain is doing now.
please can u check why every week SR12 has been deducted from my moblie([protected]). i want to stop my deduction as soon as possible and reimburse deducted money if its possible. otherwise, i will have to stop services.
thanks
your attitude is very very bad because i complained about 20 days before but u did not do anything. u r muslim and suce cheating is not suitable for u. please stop my deduction and give me reason for deduction. such business does not suit muslim in a islamic country. i request u kindly stop this service otherwise i will have to stop.
Unwanted Mobile Calls
Sir! I live in Pakistan and phone number [protected] is registered in my name, but my wife uses this number. Today a customer of Zain Telecomm network repeatedly called at my wife's number and misbehaved with her. I want you to kindly inquire into this matter and strictly order the said individual, not to do this again. His mobile number is [protected]. Kindly inform me about any/all actions that you will take in this regard. Thanx a lot
Poor service
AN UTTER WASTE 3G SERVICE IN SAUDI ARABIA-----ZAIN.I purchased 3G internet SIM card for browsing Internet and skype servoces on my laptop, This UTTER WASTE SERVICE INITIALY SHOWS SIGNAL BUT IT WILL NOT WORK AND CONTINIOUSLY DISCONNECTS AND KEEP TESTING OUR PATIENTS.
ZAIN IS AN UTTER WASTE SERVICE PROVIDER FOR 3G SERVICES AND MOBILE TELE SERVICE IN SAUDI ARABIA.
The complaint has been investigated and resolved to the customer’s satisfaction.
deactivation of service
Sir, I am getting sms on a weekly basis from a number 759210. The coontent of the message is Download from the link http://http//193.126.233.67/iac/m3?sti=976&sub=177182850 As soon as message is recieved 05 SAR gets recieved from my account. I dont want this service. Please help me to deactivate this servie.I am fed up calling Customer care of ZAIN were...
Read full review of Zain Group and 62 commentsSim card activation
This is regarding my zain sim card, the new sim card i purchased only worked for one month, after that i faced a problem stating that "no net work coverage" and i could not make any in/out calls. I complained to zain customer service, daily when i call one staff will attend the call make a note of my compalint and register a complaint number and ask me to...
Read full review of Zain Group and 73 commentsZain Group Reviews 0
If you represent Zain Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Zain Group complaint handling
-
Zain Group Contacts
-
Zain Group phone numbers+965 24 644 444+965 24 644 444Click up if you have successfully reached Zain Group by calling +965 24 644 444 phone number 10 10 users reported that they have successfully reached Zain Group by calling +965 24 644 444 phone number Click down if you have unsuccessfully reached Zain Group by calling +965 24 644 444 phone number 8 8 users reported that they have UNsuccessfully reached Zain Group by calling +965 24 644 444 phone number11%Confidence scoreKuwait+966 592 411 111+966 592 411 111Click up if you have successfully reached Zain Group by calling +966 592 411 111 phone number 20 20 users reported that they have successfully reached Zain Group by calling +966 592 411 111 phone number Click down if you have unsuccessfully reached Zain Group by calling +966 592 411 111 phone number 12 12 users reported that they have UNsuccessfully reached Zain Group by calling +966 592 411 111 phone number25%Confidence scoreSaudi Arabia, Head Office+966 590 000 959+966 590 000 959Click up if you have successfully reached Zain Group by calling +966 590 000 959 phone number 13 13 users reported that they have successfully reached Zain Group by calling +966 590 000 959 phone number Click down if you have unsuccessfully reached Zain Group by calling +966 590 000 959 phone number 5 5 users reported that they have UNsuccessfully reached Zain Group by calling +966 590 000 959 phone number44%Confidence scoreSaudi Arabia, Customer Service+961 380 0111+961 380 0111Click up if you have successfully reached Zain Group by calling +961 380 0111 phone number 3 3 users reported that they have successfully reached Zain Group by calling +961 380 0111 phone number Click down if you have unsuccessfully reached Zain Group by calling +961 380 0111 phone number 0 0 users reported that they have UNsuccessfully reached Zain Group by calling +961 380 0111 phone number100%Confidence scoreLebanon+249 90 001 111+249 90 001 111Click up if you have successfully reached Zain Group by calling +249 90 001 111 phone number 2 2 users reported that they have successfully reached Zain Group by calling +249 90 001 111 phone number Click down if you have unsuccessfully reached Zain Group by calling +249 90 001 111 phone number 0 0 users reported that they have UNsuccessfully reached Zain Group by calling +249 90 001 111 phone number100%Confidence scoreSudan+211 912 300 000+211 912 300 000Click up if you have successfully reached Zain Group by calling +211 912 300 000 phone number 2 2 users reported that they have successfully reached Zain Group by calling +211 912 300 000 phone number Click down if you have unsuccessfully reached Zain Group by calling +211 912 300 000 phone number 0 0 users reported that they have UNsuccessfully reached Zain Group by calling +211 912 300 000 phone number100%Confidence scoreSouth Sudan+973 36 031 000+973 36 031 000Click up if you have successfully reached Zain Group by calling +973 36 031 000 phone number 0 0 users reported that they have successfully reached Zain Group by calling +973 36 031 000 phone number Click down if you have unsuccessfully reached Zain Group by calling +973 36 031 000 phone number 0 0 users reported that they have UNsuccessfully reached Zain Group by calling +973 36 031 000 phone numberBahrain+964 780 299 9107+964 780 299 9107Click up if you have successfully reached Zain Group by calling +964 780 299 9107 phone number 0 0 users reported that they have successfully reached Zain Group by calling +964 780 299 9107 phone number Click down if you have unsuccessfully reached Zain Group by calling +964 780 299 9107 phone number 0 0 users reported that they have UNsuccessfully reached Zain Group by calling +964 780 299 9107 phone numberIraq+962 797 900 900+962 797 900 900Click up if you have successfully reached Zain Group by calling +962 797 900 900 phone number 0 0 users reported that they have successfully reached Zain Group by calling +962 797 900 900 phone number Click down if you have unsuccessfully reached Zain Group by calling +962 797 900 900 phone number 2 2 users reported that they have UNsuccessfully reached Zain Group by calling +962 797 900 900 phone numberJordan
-
Zain Group emailsinfo@zain.com100%Confidence score: 100%Support
-
Zain Group addressAirport Road, Shuwaikh, PO Box 22244, Safat, 13083, Kuwait
-
Zain Group social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Zain Group company
Zain 5G internet
Forsee
1 review
RingCentral
49 reviews
Airtalk Wireless
39 reviews
MetroFax
15 reviews
Allstream Business (formerly Integra Telecom)
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.