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Zain Group

Zain Group review: Sim card activation 73

G
Author of the review
3:06 am EST
Review updated:
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This is regarding my zain sim card, the new sim card i purchased only worked for one month, after that i faced a problem stating that "no net work coverage" and i could not make any in/out calls. I complained to zain customer service, daily when i call one staff will attend the call make a note of my compalint and register a complaint number and ask me to wait for 24 hrs. Most of the days i call and check till today the sim is not activated. Now it is about 25 days passed i got 4 times complaint registratio number no action so far, i dont understand what these technical people doing, why the operators who attend the call cannot solve this problem ? Is this company really doing service to their customers, the zain outlets in saudi arabia the staffs are useless, no response, they just say call 959 complaint number and sort the problem. At least they should advise the customer whether the sim can be activated or not or give a reply to my contact number saying that this sim will not work you buy a new sim etc. So far no response at all from the customer service and i am very upset of this company behaving like this, since i am a expatriate in saudi arabia they are treating like this or what i dont know. Please take necessary steps who ever attend to this compliant.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

73 comments
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farha43
US
Dec 21, 2015 1:21 pm EST

[protected]

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0580872563
GB
Dec 26, 2015 5:46 am EST

please active my # [protected]

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Syed Raja
US
Feb 07, 2016 3:50 am EST

I bought allowed data net sim 10gp sim card . No [protected] registered with I'd no [protected]. When i insert to my mobile its not showing net work coverage. And msg coming insert sim card .plz help

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inayatsaid
SA
Mar 11, 2016 4:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

sir i went vacation and when return my sim card registration field. on this number my account and lot of net id active.i went batha Riyadh Office and there they told me it not on your name now.now i buy stc or mobily sim card? or zain new bec zain well again stop my sim card if i go vacation
this sim was with me from more then 5 yesrs and now they stop and offce person told me it now on other person name.
wy like this

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Intikhab Shah
US
Sep 07, 2016 9:26 pm EDT

plz take actoin of this number [protected] he caling on my pakistani home cll number pleas cheak

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willy0000
US
Dec 12, 2016 1:04 pm EST

my 50 gb zain internet sim the one im using on my router got expired so i bought new one but its 1 month unlimited, same zain, the problem is not working now on my router, the internet signal keeps on blingking, but if i transfer it to my cp, it works, what is the problem?

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Fasii
US
Feb 17, 2017 1:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir,
I lose my sim card ID number i need it to recharge my account please send me ID number
My phone no: [protected]

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saymsaymon
SA
Aug 15, 2018 3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

dear sir, i want to cancel my zain postpaid sim cards under my iqama.i dont know how much sim card under my iqama.but i cant to buy another sim cards.plz cancel those sim cards.

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Jeyaraman Seetha
KW
Aug 21, 2018 12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yesterday some body called me, they told u got lottery 20, 000kd through al-mulla exchange it any exchange, u have pay through Internet one card Zain recharge like that

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Jousting Gurung
US
Sep 23, 2018 11:24 am EDT

im very sad qzz my sim atomatecally luck with out in infromition
plz opeen my sim plzz [protected]

thank youuuuuuuuu

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Shafi mkm
US
Oct 22, 2018 4:48 am EDT

Dear, please deactivate all sim card from my iqama... Because, now I don't use any Zain sim...so please deactivate all sim card...My iqama no [protected]

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Younaskhan
SA
Nov 01, 2018 4:49 am EDT

Hi my name is muhammad younas .I pulled Zen Sim one but Then I looked at the Internet It was 12 sim .I compiled in Zain company branch.But did not stop. Please help me

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Abir123456
AE
Nov 11, 2018 3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello .. I would like complaint that my UAE number seems to be blocked from your network as I all my messages to Kuwait Zain numbers are getting blocked my number is +[protected]. Etisalat have confirmed the messages are getting blocked by the operator in Kuwait.

Please contact me on abir.abiali@ae.ibm.com or to my phone number as mentioned.

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Jai Krishnan Murali
US
Mar 10, 2019 12:41 pm EDT

Date : 4/03/2019
Complained to customer service about the slow internet speed and I've got to confess, I've never spoken to a worse customer service personal in my life. I would never ever recommend a Zain connection to anyone again.

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mohammad wakki ahmad
US
Mar 24, 2019 1:26 pm EDT

sir,
my name is Mohammad wakki Ahmad . zain service are issue too much sim in my resident I'd [protected].
so please close all the sim as soon as possible because all sim is active in illegal way and I haven't any one.

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Abdul Ayyub Abdul Rajak
US
Mar 27, 2019 4:22 am EDT

My main balance was debited even i have free call on zain network and I have tried many times to customer care but no attend by them every time i heard to wait 10 minutes but i don't know when there 10 mins will come to connect.

poor service and money greeding only intention of this network

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Shahnawaz Ali
US
Apr 21, 2019 3:51 pm EDT

I just bought my 50gb yesterday (zain pos
paid) then until now i cant access internet. Whats wrong? This is my third time buying orepid internet card. But i only encounter this problem in my third time.

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rizwan Sa
US
May 11, 2019 8:40 pm EDT

I want number

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Jiejie23
SA
Jun 29, 2019 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How to deactivate ur services mysterious trick everytime I put a load bal.to my no. Then I reciv that service and my lod is deduct to my balance idont like that services

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Moin Ghouri
US
Jul 14, 2019 9:30 pm EDT

Hi my mobile number is [protected], daily there is deduction from my balance, please solve this issue otherwise I will port my sim to Stc.

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Smart vicky
US
Aug 04, 2019 11:19 am EDT

I need to close the postpaid connections

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Kens nieveras
SA
Sep 01, 2019 12:55 am EDT

I just want to deactivate or cancel the subscription because its always deduct my prepaid balance and it sucks every now and then. This is my mobile number. [protected]

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Anandhan P
US
Sep 15, 2019 11:46 am EDT

My mobile no is [protected] this activate or deactivate, please check problems & confirm. I want further recharge

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Sajjad192
SA
Sep 15, 2019 10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am muhammad sajjad iqama no [protected] and my mobile no [protected].
I want to close unlegal sims which are not in my use, kindly deactivate sims listed as below
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

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mohammad wakki ahmad
US
Sep 21, 2019 8:49 pm EDT

respected sir,
I'm Mohammad wakki Ahmad I want to close my zain sim which are issue by my iqama [protected]

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abdulansar
SA
Oct 15, 2019 2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unfortunately deactivated my SIM, I need full to be active my same number [protected],
please this number to important for me.
please activate my SIM . Need full your support as soon as.

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abdulansar
SA
Oct 20, 2019 7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,
Unfortunately deactivated my SIM, I need full to be active my same number [protected],
please this number to important for me.
please activate my SIM . Need full your support as soon as.

Thanks & Regards,

Abdul Ansar,
[protected]

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9725046424
US
Nov 02, 2019 8:06 pm EDT

Dear sir,
I am Ramesh Kumar Singh today my sim [protected] 11.00am all services closed please help allready go service center and his apply my complaint any given my refrance no -[protected]

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Umar Farooq
US
Jan 01, 2020 4:42 am EST

I recharge internet package 3 days ago after rechage i recieved sms their was mention 400GB and after two days not showing GB and also not working zain internet sim.
Internet packge price was 400 SAR.
Could you please help?

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Muhammad Saqib
US
Apr 18, 2020 10:41 am EDT

Pls...help me deactivate any subscription because unfortunately my friend dialed a number and then 6 to 5 SAR are being remove or deducted from me pls...HELP!
my phone number is [protected] -zain

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Prasannan Sadasivan
Majmah, SA
Nov 12, 2022 1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I need to cancel 3 Zain SIM numbers issued in my name

# [protected]

# [protected]

# [protected]

I have purchased this from Riyadh and Majmah before 6 to 1 year. Now I want to cancel all the three above numbers.

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samia adnan
US
Jul 11, 2023 11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello. After final exist issued my zain sim is terminated i want it again the same number

Can i get it back on my husband iqama.

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  3. Zain Group emails
  4. Zain Group address
    Airport Road, Shuwaikh, PO Box 22244, Safat, 13083, Kuwait
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Zain Group Category
Zain Group is ranked 33 among 346 companies in the Telecommunications category