Zara.com
Reviews and Complaints

I returned an item in September 2021 and received a $50 gift card. When I tried to buy something with it, they told me it wouldn't work because I was in a different store and that I should call Zara. When I called, they said they would look into it and email me.

I just received an email today saying that my card expired in 2020 (even though I received it in 2021) and that I cannot reply to the email. It feels like they are giving me the runaround.

I went to the Zara store at TLV Mall Gindi-Tel Aviv Israel on the 31st of July 2022 with my friend (both of us are Asians). We were at the sale section, I dropped a hanger accidentally and the female staff who saw me asked me to pick up the hanger and directed me to put it on a stand, I did so and she told me if she sees me drop any hanger or clothes on the floor she will call security and throw me out of the store. Usually in the sale section the other Israeli women were dropping clothes on the floor and you can see clothes on the floor everywhere. And this staff did not even bother to say anything to them. The way she threatened me and how I was treated made me want to cry at the spot.

Later I complaint about it in the counter and turns out she was the manager there.

One of the most insulting and horrible experience you can get as a person, crushes your self-esteem.

Good afternoon,

I hope this email finds you well.

I am getting in contact to inform you of a situation, and I hope you can help me. I had purchased some gold heels from the Chester Zara store on 15th July for £49.99. I wore these shoes, and this has resulting into me having multiple injuries to my ankle, feet, and toes to be infected by the heels. I have never experienced anything like this in my life or such pain to my toes. Please see images attached images of my injuries. I wore the heels on the 16th of July and today is the 28th nearly 2 weeks after this has happened. I couldn’t walk, drive, or even go to work. I went to the doctors where I was put on antibiotics Clarithromycin which were 500mg and to take twice a day, these were strong tablets which resulting in me having bad headaches, fever

I want to make a formal complaint as I am still suffering to live my day-to-day life which the heels, I purchased from yourself. If you choose to ignore me, I will be taking this further and will be getting legal advice as this should not be happening.

I look forward to hearing from you.

Thanks Sian.

Hi

I bought 1 dress and 1pair of pant at 6/24/22 evening. I want to return the wrong size pant, but I lost the receipt.

The desk lady asked me write to customer service to get purchase receipt. I here provide my credit card number4100390477157198. I will be out of country for about a month.

Hope you can email me the purchase receipt. When I come back I will bring the receipt with pant to store for refund.

Thanks for your help.

My email is [protected]@hotmail.com

I tried to return a jacket that I had paid for and the rude disrespectful manager came out and told me that she does not carry it in the store anymore and will not give me a gift card nor exchange it for another one that I picked out since the other model was not available.

Then I asked for her name and the general mangers name and she told me to wait, then she gets the mall security to escort me out. As a customer of Zara for many years, this is absolutely disgusting, unprofessional and unacceptable that an ignorant employee of your should run a store like zara and call the security for NO REASON instead of giving me her name and a phone number.

I did a video of the situation and the humiliation your ignorant unprofessional employee brought in front of other people for me at the store. I highly recommend someone call me or contact me ASAP to discuss this matter.

I want to make sure she loses her job for treating customers like dirt and leaving her nasty disrespectful attitude at home when she comes to work. You should hire much more professional and normal people to be in a managerial position. I will not allow her to do this to other people and this nasty behavior with the customer who spends money in there should be stopped.

I was never humiliated like that for ZERO reason in front of other people. She worked last night on Thursday 6-30-22 at about 6 pm at the Century city mall in Los Angeles. I have a video of what she looks like since she would not give me her name nor anyone to contact.

Thank you

[protected]

Sean

Today at approximately 330 pm after trying several numbers to try and see if I could trace a bag I may have lost in Zara Whist visiting there yesterday from Inverness 150 miles away. M

I eventually got the customer service and had the unfortunate chance of speaking to a very unhelpful and rude lady called BIMLA

I tried to explain the nature of my call but was interrupted by BIMLA who was abrupt and sounded totally disinterested talking over me on a loud voice and repeating hersel without letting me finish my sentences.

She repeatedly told me I could not speak to the store.

Told me she could not put me through to a manager or supervisor.

On several occasions just kept saying to me I have to go to the store which I repeatedly informed her I lived 180 miles away in Inverness. Also that I was DISABLED I was through for the day. She at this stage had not even established what I wanted to ask.

She was on loud speaker when I rang. People who were listening were appalled by her lack

Of empathy

Unwillingness to listen

Blunt manner

And just good old fashioned manners.

She then said after ages she would need to escalate the matter to get back in 24 hours.

Why did she not say this in the first place Instead of shouting I had to go to the store. When I explained my situation she said you better get someone else to go.

I was exhausted frustrated and tearful after my call. I’m not a complainer and I’ve never had rude staff in Zara.

I suggested she tried to be nicer and not so rude. I was disappointed I could not speak to someone.

I’ve asked her when after about 10 min to see if I had dropped a turquoise rucksack Containing a large cream and white hat which was on the back of my wheelchair. I was going to the queens garden party in Edinburgh. I was so upset that someone might have stolen the rucksack or maybe I dropped in the only shop I was in which was Zara in Glasgow. I never noticed it was missing until I got to the bus station.

I was in Zara on Wednesday 29 th of June approximately 1220 to 120 in Glasgow.

I came and stayed in Glasgow the night before to catch up with our son.

Despite a lovely day on the 29 th I was disappointed my heat was dropped or stolen. It cost a large amount of money.

Bumble was rude, unsympathetic, condescending please could someone ring me on [protected].

Bimbla is doing your company a disservice. She works in customer service? She certainly gave unhelpful and disgusting service on Thursday 30 th June at approximately 330 pm. I’m so upset. She could have been polite sympathetic listened and reassured. She came up to none of these standards.

First time I’ve ever complained. Very hard dealing with someone like that but having disability issues it was far worse.

Please could someone ring me. I’d just like reassurance this is not how employees of Zara behave.

Thanks for considering this complaint.

Best wishes

Rona Tynan

I was sent email stating that my delevery would arrive on 07/06/22 then out of nowhere i receive email delivered. I did not receive any packages and i spent a lot of money and want this investigated. I will not pay for something that i did not receive. Please contact me thew email [protected]@gmail.Com

fabiola almeida. This is my first purchase online with zara and will be my last due to this issue. I would like someone to contact me asap to resolve this issue.

I purchased a dress for my daughter which did not fit properly. I gave her the original receipt, the tags were still attached to the dress and it was within the 30 day return policy. She waited in line at the Pleasanton, CA store for 30+ min and the manager refused to return or give store credit because she did not have the same credit card with her. This is a ridiculous store policy that in order to get store credit, she must have the gift receipt instead of the actual store receipt. Now I have 2 days left to return to the mall or we will be outside the 30 day time frame. Zara has lost us as a returning customer.

Visited Zara Store In Oshawa Mall in Ontario, Canada to pick up product ordered online on May 31st 2022 at 7pm.

The guy and lady working had no clue. Rude and very poorly trained staff! Everybody was busy chatting with each other and not helping customers! Don't waste your time at this store! They just keep sending you from cashier to cashier.

The receipt QR codestates show to any staff and they can help with store delivery! Maybe they should practice what they say! Very lazy staff! Do your job what you are paid to do!

My return has been pending collection for over 60 hours which is clearly a breach from Zara to their own return policy that states pick-up will be done within 24-48 hours.

I have reached their customer service by the inbuilt chat in Zara mobile application & also via Facebook, but the issue is still unaddressed and unresolved.

Utterly pathetic after sale service.

I made a purchase of $245.55 on March 17th 2022 at the Zara located on 5100 Kings Plaza. Some items weren’t fitting so I returned some items worth $125.08 on March 22nd it is April 30th & I still haven’t received my refund. I’ve called Zara multiple times about this issue & they still haven’t refunded me my money. This is very frustrating I am appalled with Zara this used to be my favorite company & I’m ready to boycott!

I bought 3 separate items online from your company for my wife's birthday which was the same day as Easter 4/17. I received the dress on 3/15 or 16 And they say it is 30 days over the return policy.

I did not reach out to Zara until Monday the 18th and if this is the way you treat a customer ... I promise you I will let everybody know it and will never shop there for my family again.

WARNING! Do NOT buy online from ZARA! Their procedures are only self serving and don't have respect for their customers.

I placed an order yesterday online from Zara. I paid through Paypal (Thank God) because Zara didn't receive my order and didn't give me a confirmation! But it did take my money!

I called yesterday and they said their systems were down so they couldn't help me! So I chatted with them today and after sending them my bank statement and the Paypal email confirming the money had been sent to them at Zara, they tell me, we will look into it and let you know!

They provide no time frame! I don't know how long they are going to keep my money and if they are giving it back!

I also filed a complaint through Paypal, maybe they will be able to get my money back from them!

Do NOT purchase online from Zara! Their systems are faulty and takes your money without processing your order and then you have to wait God knows how long to get your money back. That is if you do!

The store environment was very messy as the clothes were not folded neatly, staff were just hanging around not folding clothes and the dressing room was very messy with clothes hanging in the fitting room. Also the fitting room is quite dusty too

As a first-time buyer from Zara. I purchased 2 sizes of the same pants not sure of what size I would be. I had no idea that they had a 30 day return policy. When trying to return I understand that I would not be able to get my money back but at least I was hoping to get a store credit since the pants are unworn with tags still attached. I was told I was unable to get a store credit and that I would have to keep the pants due to their policy. It's not like they are a year old and I am asking for a credit. Costumer service was not empathetic with an I'm sorry.. I just got that that this is the policy and there is nothing I can do since its over 30 days, so look out if its 31 days you are stuck with things that everywhere else you can return or at least exchange and purchase something else. So I guess this is my first and last purchase from Zara and I'm out $100 bucks!

I ordered a top, skirt, and two handbags. The top (with tags on) had two obvious makeup stains, which means they just re-tagged it without inspecting it whatsoever. The stains were in the front! And the handbag handles (also with tags on) were worn out where it was peeling! I’ve never had an issue like this with Zara.

I have got coat from Zara Istanbul on 23rd of November in which wore it for 2 times .it’s unbelievable how damaged and bad looking it got.I can’t wear it any more anyways and very sorry for buying this awful product not at all cheap.what a bad quality

I bought these jeans for a birthday present, I usually buy from Zara in stores but at this time I could only buy online so I did. I ordered them on February. 17 and they arrived on the 23. I ordered size 26 but instead they sent me size 24 which was way too small so I had to return them. I was really disappointed.

I purchased a Gift Card through Zara mobile App on Feb 24th. The order was put in Pending status and never sent by e-mail the person who should have received it. I reached out to Zara Albania support (as this store is where the gift card was purchased) and support told me they moved it to the corresponding department and that they would treat it with priority, considering that I had been billed for the purchase of course, but it had not gotten through. I contacted support 3 days in the row and got the same response, that they are looking into it. Here we are over 2 weeks later, and nothing has changed. I reached out to support today and got the same answer as 2 weeks ago. The corresponding dept is looking into the case. I asked what the procedure is to at least get a refund, and support would tell me to wait because even for a refund i would have to go through the corresponding department, and that would take likely same amount of time, meaning whatever I do, the matter is not guaranteed to have any prompt outcome.

I returned a black printed jacquard dress on the 22nd February 2022.

So I got a call and a mail that the dress they received was not the appropriate one.

I was asked to share the screenshot of the SMS regarding the pickup of product, my name and address and I shared it with the team. But there was no response from the other side. I request you to look forward and I want my refund ASAP.