Menu
For Business Write a review File a complaint
CB Residential Rentals ZRS Management Southwinds point apartment homes
ZRS Management

ZRS Management review: Southwinds point apartment homes

C
Author of the review
10:30 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Billing error dispute:

To Whom It May Concern:

I am disputing the final bill I received from Southwinds Point Apartment Homes, due to the bill does not reflect accurate information. My move out date is listed as 11/06/2023 and it should be 10/21/2023. The lease expiration date is listed as 09/21/2024 and it should be 10/21/2023. I was charged a late fee of $150.00, I do not owe this amount because my lease ended on 10/21/2023. Rent for $282.00, my lease ended on 10/21/2023. Early termination fee is not justified considering I turned in all the keys and two money orders totaling $1410.00 for the insufficient notice penalty charge at the end of my lease on 10/21/2023. Although, the leasing manager stated I was not charged for the month of November, my billing statement states that billing charges are for the dates of 11/01/2023-11/30/2023.

I have contacted the Property Manager for correction to my bill and she states she cannot provide a bill with the correct dates. Your assistance with getting a corrected bill would be greatly appreciated.

Reported to Better Business Bureau on November 12 - No response.

On November 29, Leasing Manager Karen Jones was unprofessional when asked if I could schedule an appointment to explain the discrepancies. She proceeded to say an addendum to the lease was available for me to read, then I asked if I could come in so that she could assist me with locating the information and then she hung up the phone.

Contact info: commancia.[protected]@hotmail.com

Claimed loss: $

0 comments
Add a comment

More ZRS Management reviews & complaints

ZRS Management - This complaint is in regards to a property managed by ZRS in Houston, TX
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
ZRS Management - My complaint is regarding both billing and customer service issues with Signature at Sugarloaf Property
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ZRS Management - Sewer backing up through my master bedroom shower
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ZRS Management - I applied for an apartment, I wasn't approved and I asked to refund my administration fee
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ZRS Management - We caught COVID and couldn't go down to the leasing office to get a sticker for our new vehicle and it was towed away
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
ZRS Management - We renewed our lease on 2/11/2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ZRS Management Contacts

  2. ZRS Management phone numbers
    +1 (407) 644-6300
    +1 (407) 644-6300
    Click up if you have successfully reached ZRS Management by calling +1 (407) 644-6300 phone number 0 0 users reported that they have successfully reached ZRS Management by calling +1 (407) 644-6300 phone number Click down if you have unsuccessfully reached ZRS Management by calling +1 (407) 644-6300 phone number 0 0 users reported that they have UNsuccessfully reached ZRS Management by calling +1 (407) 644-6300 phone number
    +1 (407) 363-9377
    +1 (407) 363-9377
    Click up if you have successfully reached ZRS Management by calling +1 (407) 363-9377 phone number 0 0 users reported that they have successfully reached ZRS Management by calling +1 (407) 363-9377 phone number Click down if you have unsuccessfully reached ZRS Management by calling +1 (407) 363-9377 phone number 0 0 users reported that they have UNsuccessfully reached ZRS Management by calling +1 (407) 363-9377 phone number
  3. ZRS Management address
    2001 Summit Park Dr Ste 300, Orlando, Florida, 32810-5907, United States
  4. ZRS Management social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  6. View all ZRS Management contacts
ZRS Management Category
ZRS Management is ranked 172 among 374 companies in the Residential Rentals category