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Zynex Medical

Zynex Medical review: Equipment that wasn’t used or asked for

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3:37 pm EST
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This company started sending equipment to me after a surgery which was never used. I called to get them to stop sending me things and to stop billing my my insurance. Once they stopped sending me equipment they started sending me bills. I called and spoke with someone in billing who said if I send back the equipment then my case would be closed. Well, a week after they received their equipment they sent me another bill. This time they state that if I pay this bill then they will close my account. I don’t know how they get away with this. The man on the phone said someone had previously gone over their billing practices with me over the phone, that’s a lie. He also said that the previous agent told me I’d still owe for the last month in spite of sending their equipment back, that’s a lie. There has to be some regulation or recourse with these billing tactics. Zynex Medical is a fraudulent company with fraudulent business practices that should be facing some sort of repercussions for their lack of ethics. Their pray are people who are sick and their leverage is threatening their credit for a measly $200, outrageous!

Claimed loss: $160

Desired outcome: Refund of payment already made and reconfiguration of billing statement to $0 along with closing my file.

Nov 22, 2023 3:57 pm EST
Zynex Medical customer support contacts
Phone numbers
Address

9655 Maroon Circle, Englewood, CO, CO80112, US

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Dear Patient,

We appreciate your feedback and are sorry to hear about your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Unfortunately, there is not enough information provided here for us to be able to locate your file.

To further assist you, we would like to request you contact our customer service team directly. Please call us at (800) 495-6670, and we will work to resolve the issue as soon as possible. Our customer service team is available to assist you Monday through Friday, from 6AM to 6PM Mountain Standard Time.

Thank you for bringing this to our attention, and we look forward to the opportunity to resolve your concerns.

All the best,

Patient Support Team
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This complaint has been resolved automatically due to user's inactivity.

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  1. Zynex Medical Contacts

  2. Zynex Medical phone numbers
    +1 (800) 495-6670
    +1 (800) 495-6670
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  3. Zynex Medical emails
  4. Zynex Medical address
    9655 Maroon Circle, Englewood, Colorado, CO80112, United States
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    Nov 21, 2024
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Zynex Medical Category
Zynex Medical is ranked 14 among 23 companies in the Medical Facilities and Services category