123Stores
Reviews and Complaints

This fireplace was ordered. I expected it to be brown as pictured in the ad, however it is cherry red in appearance which is disappointing as it does not match my furnishings. It was received with several damaged parts. The parts were replaced and then it could be assembled. Upon assembly, I noticed that the base support was warped and cracked. It was replaced, however, it had to be assembled differently but no assembly instructions came with it. We used it for a while but the blower did not seem to project the air very far. The firebox then began displaying warning errors. The firebox had to be replaced. It is much improved from the original defective one. Of course, this required waiting, removing and reassembling the firebox. This is an extremely long amount of time to wait for properly working parts to bring the fireplace to an acceptable working standard. I as a 70 year old female do not find this acceptable to need to assemble and reassemble and now I need to dispose of the defective parts. When I ordered my fireplace I paid $894.96 plus tax, Had I rejected this defective fireplace and returned it and then reordered later I could have purchased this unit for $536.83. I am requesting a refund for $358.13 plus tax, due to the problems I faced as a customer through no fault of my own. I don't know what happened regarding the wood color.

Have been put off for over week. Receive promises but nothing has been done. Received these boxes, open one and it was the wrong color so I took a picture and let them know. They keep saying they will have my return info in 24 to 48 hours and then it was today but this has been going on for over a week now.

1/23/2019 This is with reference to your Order ID [protected].
I apologize for the inconvenience this may have caused you. I did make the manufacturer aware of the issue you are facing with the item. You shall receive an update within the next 1-2 business days.

1/24/2019 This is regarding the negative feedback you had posted for us on Amazon. We regret and apologize for the inconvenience caused.

I am taking care of the issue going forward. We have followed up with the manufacturer. if they don't respond, we will provide you a return label You will not be paying for shipping at all.
Please be rest assured that we are actively working on the issue and allow us 24-48 hours max.

1/25 2019 This is with reference to your Order ID [protected].
As mentioned yesterday, you will not be paying for return shipping. We will provide you with the FedEx call tag if the manufacturer does not owe up.
Trust us, we don't want to lose a good customer.

1/28/2019 This is with reference to your Order ID [protected].
We will be providing you with the carrier call tag today itself. Just wanted to keep you updated.

1/29/2019 This is with reference to your Order ID [protected].
We are going to issue you the call tag today itself. The carrier will then contact you for the pick up.

1/29/2019 This is with reference to your Order ID [protected].
Yes, we will be providing you with the call tag today.

1/29/2019 This is with reference to your Order ID [protected].
We have to prepare the shipment paperwork. This takes sometime. Please be informed that this is not at all a delay tactics. We will be more than happy to resolve your issue. You will be refunded in full once the item is received so you are not losing, but we have to bear the cost of return shipping and restocking the item. So we are at a loss here.
I hope you understand our situation and we expect co-operation on your side too. You will receive the call tag details today itself.

1/29/2019 This is with reference to your Order ID [protected].
Please note that we are expecting your cooperation.

1/29/2019 This is with reference to your Order ID [protected].
Please note that the refunds are processed only when the item is received back by us in original packaging and resalable condition.

Still no return information at 6:24 pm 1/29/2019

Undamaged, ordered by mistake. I cancelled this order on the 6th of april. It was shipped out the 7th. Working for ups for 24 yrs if this pkg had been scanned before loading for shipment would have shown was cancelled, this must be done before leaves bldg for tracking purposes. Obviously my email was ignored. Amazon and myself have contacted this company many times. Asked for rma to return pkg, they issued 1 rma to go on pkg, told me i need to pay for both units return. Shipping costs were over 162.00 each plus change.That equals approx 325.00 after they had charged me for 2 units costing 532.30. They refused fed ex to pick up, my request. This is a total of 857.00 my cost. Could not send them picture my son had already pkged it for fed ex to pick up. We did not realize they would be totally unreasonable and unprofessional. This is totally corrupt business practice, something needs to be resolved with them. Haans storm told me i had to wait till may 18 for a decision from them. There return address is utah, my son and i would have to rent a truck, i have a small car. He told me to keep them, i want my money back, they are stealing money from customers, breaking the law. They now have no correspondence with me.Action needs to be taken against them. I will take legal action if not reimbursed. Will contact bbs next. They should be out of business with all complaints against them . Its just unbelievable. [protected]@yahoo.com

Whatever you do do not purchase from this horrific company. I purchased a dresser for our baby's nursery and it came with one of the main pieces split in half. Unfortunately, due to the fact that there was some work being done in that room and the flooring had not yet been laid, we had to wait a few weeks to assemble it, so we didn't know this right away. As soon as the broken piece was discovered we notified rakuten.com, where we ordered it from and they contacted stores123 for us. They requested images, which we sent. I was then emailed back the next day that they could do nothing. When I called and explained the situation, that the shipment was only just yesterday unpacked, I was told I should have called 3 days sooner, but that at this point they were unwilling to do anything. His only other suggestion was maybe google the manufacturer and see if they want to do anything.

What awful customer service! I don't want a refund, I don't want a new dresser, I just want the one piece that came split in half that is now holding me up from finishing the assembly of our baby's dresser. So now I have a half built dresser that I paid $300 for and can do nothing with.

The unit arrived defective, with one of the parts non-functional (Too small, from a different product). They requested I send them photos, which I did, and then continued to insist that there was nothing wrong with it. They offered a refund if I shipped back to the manufacturer so it could be resold, but because they refused to acknowledge the defect they wouldn't pay shipping, which (Using the cheapest ground service) was almost as much as the baby gate cost! They are an amazon marketplace seller, so amazon refunded my money with their a-z guarantee, but stay away from stores123, they are dishonest.

When the tv wall mount I ordered and paid for back in dec.10th was delivered it was packed in a makeshift outer box. Stores 123 had an employee who cut a larger box down too small for the product box to fit. Someone knew this box was too small for my purchase but sent it anyway. The outer box nearly popped open from pressure when I cut the tape. I sent stores 123 a picture of the product box with the broken piece protruding through the puncture on the inside box. The makeshift outer box was not damaged by the carrier at all, just the inner because the box was cut too small. I've called twice, emailed three times and I am only put off. No answer so far, no authorization number for return. I told them the carrier was not at fault. The only thing I was told a while back is that they are filing a damage report to the carrier. How about me? Want to help me, the customer? They wanted "an epic" feedback but here is their promise to me—quoted from their email... "we guarantee that you will be treated like you are part of our extended family and your issue will be resolved promptly. "

I never received this order and they refuse to refund or send a replacement. I am a long time amazon customer and this is the first time this has ever happened to me. This outfit is a third-rate outfit with just lousy customer service. This is what happens to when you subcontract your customer service to india. They don't have a clue. Don't ever and I mean ever buy from these people.

Do not ever purchase anything ever from this company. They said they won't accept any return if the package was opened. However, how do you know if something is damaged until it's opened? They asked me to send pictures of the damage, which I did, then sent me their policy on unopened items. What? Totally corrupt. I'm posting bad reviews wherever I can about them.

I believed the wood would be of wheat finish and instead was cappuccino. This order was to match a set already have which is a lighter finish. Need to return not product it advertised. They are saying the seat is of wheat color. The seats on these chairs have a fabric an not a finish! They have no interest of acknowledging they have falsely described this products finish which is cappuccino.

Purchased through amazon and they will not post review. Purchased item and power washer becasue ours just quit. (Second on in little over a year) so husband wanted the professional model not personnel since he uses it daily for about 30 minutes. I found and ordered, meanwhile he decided to call the company since there was a warranty on the one he was using. They stated he needed to switch to the professional model as the one he was using was not designed for daily use. They offered a deal with the warranty on the upgrade. I then contacted amazon to to cancell the order that had been placed only a few hours earlier. They passed that on to the company. The next day the company emailed and said they would not cancell the ored but it would ship shortly. I then requested a return authorization since inspite of the explaination they would not cancel. They then offered a 5 % discount if we would just keep it. Told them had no need for 2 (Which would have been over $ 1, 000. Returned item as soon as it arrived, company wanted me to do the tracking and all on the return. Shipping back was $ 56. And then they deducted $100 from the refund. I will not buy anything from this company. It should never have shipped and the refund should have been complete.

I already commented on someone else complaint about stores123 but I want to be sure my own experience is counted so that hopefully something is done about this dishonest company.. I purchased a console pet seat for my little dog. It was so big it wouldn't fit into the space so I put it directly back into the box and returned it. When they received it they informed me that it had been used and so I wouldn't get a refund. It had never been used! To "prove" their point they sent me a photo of a worn, peed on and chewed up item that was not even the same model as the one I bought! Unbelievable. When I pointed out that their photo was a fake they insisted this was the one I returned. Then they sent me half my money bac ($50). I paid 100.00 plus I paid around $16 to return it. They now have possession of the brand new item and half my money. I can't believe that amazon fronts this operation which I suspect isn't an american company and is from someplace where this sort thing is the norm. What can we consumers do to out them for the thieves they are?