1xBet’s earns a 4.5-star rating from 1323 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Deposit problem
Dear concern,
I am writting to bring your attention that i deposited amount of 400bdt via rocket.5 days left.
But the amount has not been credited to my account yet.
I have attached a ss of the transaction receipt for your reference.as you can see the transaction Was successful.and the amount debited from my Rocket account.
My contact details are as follows-
Player id: [protected]
Transaction id: [protected]
Client no: [protected]
Agent no: [protected]
Time: 07:53:24 pm(bd local time)
Date: 08/05/2023
Amount: 400(Fast Rocket)
Screenshot of transaction-
Desired outcome: I am quite concerned about this delay.I would appreciate it if you could look into this matter as soon as possible and provide me with an update on the status of this transaction.
This complaint has been resolved automatically due to user's inactivity.
Deposit problem 1xbet
I made a deposit by 10k EGP at 7/march/2023
And I didn’t receive it so I sent a mail to [protected]@1xbet-team.com at 7/march/2023 and all i get is an auto reply since i sent the mail.
I need to get my money back !
ID : [protected]
Date : 07/03/2023
Time : 7:06 pm
Value : 10000 EGP
My Account that i sent the money from : [protected]@instapay
1xbet account that received the money: [protected]@instapay
I contacted with public.relations@1xpartner.com and I didn’t get a respond
Deposit not received
I deposited thru vodafone cash on May [protected],00 pound egyptain, but Deposit not received, upon checking on my e-wallet it was deducted.
I contacted the e-mail to solve the problem
[protected]@1xbet-team.com
More than once and I have not received the money yet.
Through my private number [protected]
To the number that I was asked to transfer to, and attached pictures showing that.
Desired outcome: Deposit money into my account or refund it
This complaint has been resolved automatically due to user's inactivity.
Tidak dapat mengambil kemenangan saya
Hello, I need help. I registered on 1xbet.com in April 2023. Made a deposit and started betting on sports. Now I have a balance of $502.00. I decided to withdraw the money.The site gave me an error (submission of documents) I sent them all the documents that are needed on April 29th by email. they did not answer me, the operator on the site said to wait until the security service wrote to me. They didn't tell me the deadline. Is this a fraud? What should I do? I haven't heard from them since April 29th...
My username is [protected]
This complaint has been resolved automatically due to user's inactivity.
Payment not Credited to my account since 4 weeks
Payment of Rs. 5000 was made 3 times to your account on 14-04-2023. But only once it has been added in my account.
Payment made to Yes Bank AC No: RAPIPY007845485420
IMPS details for 3 payments:
Payment 1 Ref No: [protected]. Rs. 5000 dated 14-04-2023, ICICI Bank via IMPS.
Payment 2 Ref No: [protected]. Rs. 5000 dated 14-04-2023, ICICI Bank via IMPS.
Payment 3 Ref No: [protected]. Rs. 5000 dated 14-04-2023, ICICI Bank via IMPS.
Kindly credit balance 2 payment of each Rs. 5000 total Rs. 10,000 in my account.
Hi
My account number is id: [protected]
Phone Number: [protected]
User Name: Ganesh0911
Hi,
I have escaped to your support team many times. But no proper responce. I have sent almost 10 mails. No call back nothing done. And even in msg they are not responding properly. Every time new person will ask for details. If we send suddenly the other person will ask for the replay. I never seen such a worst service ever.
Deposited Money not received
I have deposited 7000 BDT on my account. But I didn't receive. Please solve this problem as soon as possible and give me my money. I mailed to the authority but didn't get any response. Here I am giving my details :
Player ID : [protected]
Payment method : Bank Transfer
Amount : 7000 BDT
Bank Name : The City Bank Limited
Client The City Bank Limited Bank Account Number : [protected]
1xbet The City Bank Limited Bank Account Number : [protected]
Date : 5th May 2023
Desired outcome: Money on the account
I have mailed but no response yet!
Before your reply I got a message on complaintsboard to contact with a person. I have contacted with that man whose Whatsapp number is +[protected] . This number was provided by complaintsboard. I was said to contact with them. Then this main said me to explain my issue on 1xbet Telegram on this address @Betting_helpcenter . Later they said me to re-deposit 7000 BDT by Nagad and they will add 7000+7000 = 14000 BDT in total. Then they provided me Nagad number and I have given money But nothing added. This man with Whatsapp number is a 1xbet official. Did he scam with in name by using the trust of 1xbet?
1xbet after ask all information about my account my account blocked appeal
I have an account and My wife have an account
My wife's account was closed 4 days ago, with funds exceeding $2,000. The closure was without reason and without justification, only because she won the money.
ID : [protected]
Email : [protected]@gmail.com
My wife's email plays Casino Roulette and sometimes plays Crush — About My Account
Account number [protected]
Email : [protected]@gmail.com
But today, after losing more than $1,500 And when you get some money from losing in the game Crush And when he tried to withdraw money to recover part of my money, the withdrawal was stopped to ask for an ID After submitting all the information as usual, my account was closed with a balance equivalent to $700-800. And the appearance of a message waited 72 hours without
If there was a problem because I have an account and my wife has an account, that should have been told to me before putting all our money into the accounts
I'm trying to warn about that because even support now ignores my messages
Everyone should not put money in the platform because when you win, you do so You ask for an identity and then close your account for any reason
Our lives have been ruined because of them locking him on all our money
Desired outcome: 1xbet Block My account
Until now, they are asking for things, and the problem has not been resolved
Today they are asking for me to send them a package with documents to Mexico from my country, Egypt, and this is impossible. If that is possible, the price of the shipping cost is very expensive in Egypt.
Do not trust #1XBET
After waiting 72 hours, then 72 hours and submitting everything
The same things have been Requested again and I have to wait 72 I don't understand why they are doing this
Very Bad support Very Slow Answer And ask Anther thing and wait 72 to Answer
It was already sent 2 days ago and I don't get a response
If my problem is solved, I will tell everyone here to be assured that the platform is not deceiving anyone
i still wait support Help Me
#1xbet
@1xbet
1xbet betting
Hello, I have a 1xbet account for many years.. I have played quite a lot.. I have lost, I have won, in the last few days I have won, although I have made large sums over 30,000 euros per day.. Bets, at one point I had to retag and said to contact the security team, I sent a lot of documents and all kinds of pictures and requests... And at one point they blocked my account, I can't access it and they tell me that my account is under investigation.. I deposited a lot of money over 5000 euros.. I reached a balance of 12000 + and I simply cannot access the account.. Please take measures to recover my money.. I am attaching a screen from the email, and something intermediate screen that I had from the account.. Thank you!
Desired outcome: I want the whole balance to be returned to me.. I played a lot of events. only big leagues and tournamentsI don't have any problem with the verification.. I want to receive the scale back, the one attached to the screen!
Unfortunately, as I suspected, this public relations service does nothing but send you 1000 emails to which it does not respond.. it does not want to let go of the account.. and let me bet.. .. time passes again. they are defrauding our money.. and when I was thinking of promoting them as affiliates.. please report all over this site and leave negative reviews!
72 hours have already passed... it's unfortunate that you're just prolonging the time without letting me bet. I also made the mistake of trying to promote you.. after seeing how you block accounts and steal people's money.. I want you to unblock my account so I can play. ! but beware that this site is just a trap .. it offers good odds .. but it doesn't pay .. if you lose .. you don't have any problem when you win .. don't withdraw your money .. I don't recommend !
like i say .. i dont received any email from 1xbet I whant to reopen my accont to play ! .. departament public relation.. or another.. this agent is scam . ! Suspend licence .. please ! Thanks !
hello, I sent 4 emails to that address and not even a reply email .. that the message was received .. this site is stealing .. it must be reported everywhere it's unreal when tens of thousands are lost everything should be ok .. and when I would win 12,000 to have my account blocked!
Hello, as you can see, I sent 40 emails to the security department and they don't get tired of answering. .I don't get any kind of explanation to stop talking because I restricted the same thing on the account, and you send me to start a new conversation with another email address .. This company clearly has the lowest standards of trust .. and of all I see on more sites where I filed a complaint for abuse, and later theft. I can't believe that something like this is happening to me after a good period of earnings... but when I was losing tens of thousands, why wasn't I blocked? why are all the complaints made when people win and are limited and not before when we lose? A company that wants to be big but walks around with all kinds of small things. I DO NOT RECOMMEND !
Blocked account.
Hello,
My account was blocked (for multi accounts) so I contacted the security Department and provided them with all the documents they asked for. They decided to unblock my account and merged all my accounts into the last one I made.
The problem is my account is still blocked, and when I ask them or I ask assistance they tell me that my account is not blocked.
Also the big problem is about my phone number. I don’t receive any SMS confirmation from 1XBET since my accounts were merged.
Desired outcome: Unblock my account.Fix the problem about my phone number (I am not receiving SMS confirmation)
This complaint has been resolved automatically due to user's inactivity.
Deposit
My deposits of over 200 dollars were not credited to my account.
Customer service is not helpful and I am getting nowhere with this.
Please help as I am battling cancer and this is terrible.
I sent them proof of my transactions and there is still no resolution.
They accepted my deposits before.
I have placed bets and used the casino.
Please assist me.
Desired outcome: My account credited
I have already reached out to support and I was told that maybe I will get my deposits in 8 to 9 days, despite proving that my deposits settled and giving all the screenshots and transaction IDs, my passport and everything else they asked for. This is a scam amd a fraud.
Disable authentication code
I cant login to my account although all my info and data are 100 percent okay , my mobile reset factory settings and i cant login due to authentication code, i sent lots of mails to customer service and after 2 weeks the only reply i got is wait ? How come a multinational agency cant help a loyal customer to login yo his account ,i called phone and same just wait wait wait and it seems no way response my account info is
[protected]
[protected]@gmail.com
[protected] (egypt ) and ill attach replies
Desired outcome: Login to.my account ,get a proper reply since i follow all the rules
My problem is resolved and am thankful to 1xbet
I got a mail to whatsup a number ,the mail came as if its from 1xbet official ,i sent my data and answered a question and waiting ,hope its not a scam and true number ...ill post the updates
This complaint has been resolved automatically due to user's inactivity.
My account 1xbet blocked and my all money in side
Account ID : [protected]
dear brother, all the required information has been sent to me. However, I do not understand my situation now, and I do not understand what I should do. I only want my money now.
I beg you to solve a problem I will get damage in my life because of this money please solve my problem please
More than 25 support messages have been received from the Security Department
selfie With document
relations with Name : *
Yes, this is my husband and I used his number to deposit into my account
screenshot from the app of mobile operator
I send all screenshot for app of mobile
screenshot from the app of wallet USDT
I send all screenshot
All data was presented correctly and faster than the minutes it was sent
Now I see need wait 72 hours why?
and where is my money
I Happy My Money Back
Desired outcome: I want Money My Back
The case has not been resolved and my money is still pending with this company
there Any Help !
This complaint has been resolved automatically due to user's inactivity.
Refund
They said you will get refund to my bank account with in 14 working days! They asked me to submit my bank statement. I submitted but there is no response from their side. [censored]ing fake app.. Please ban this site so many members are loosing their money.. File this complaint... Please [censored]ing 1xbet . Please take this serious. I don't want my money but this app fake
Desired outcome: I want my money
This complaint has been resolved automatically due to user's inactivity.
+[protected] this woman called me now because I requested customer call regarding my money that was not deposited from yesterday in my account and in call she was very very angry do not know why? and always saying "off offf " no idea why this type of people works in your office? and finally she closed her phone
1xbet/account blocked with 82.000
My account was locked upon withdrawal, I don't know the reason for the lock
Despite the same charging method, tow connection, I didn't know a clear reason, all I can remember
Only confirmation of identity is required. I am now unable to withdraw my funds for 5 days, and the message has not been answered or the issue resolved
More than 10 required documents have been submitted,
Despite this, the response or problem solving is delayed. Do you do that for not paying the money?
I want to withdraw my money and close my account
I put all my money in. I trusted you, and nothing unexpected happened
help me
Sent a day ago, no response via email
Security team for id verification
Your security team is a disaster to deal with. For ID verification I literally sent them my CNIC front and back then they asked for bank card picture, Sent them that front and back. Then they asked for Bank account statement. Even send them that as well. Now they ask for a selfie with me holding my id while a email from them in the background which is clearly visible. Now that is something impossible to do with everything being visible clearly. I sent them multiple pictures with the best of my ability and they sent a message, It's "impossible" to proceed without the required information. Really? I just sent you my entire details and now it's impossible to proceed? I have betted more than 200k $ on 1xbet and now they are making it impossible for me to verify my ID for a few hundered dollars. I will be taking my business elsewhere if this is not sorted.
Account Number: [protected]
This complaint has been resolved automatically due to user's inactivity.
Money didn't show and rejected after I made the deposit!!
Dear sir
Good evening
Yesterday I made deposit in my account at 8 : 20 p.m as usual it usually takes around 1 to 5 minutes to appear in my account after transaction But nothing show I contact the customer service with my screenshots of the transfer money and of the name of everything But they say just wait within 4 hours it will be in your account But after 1 hour I got message at the 1xbet app around 9:0 pm that the payment has been rejected! But money didn't back to my account or anything So please check all proof that I attached to this weried situation Please find attached my bank transfer screenshots Also please find attached the account that I transfered too Also please find attached meesget at the app that say payment had been rejected after I already send Also please find attached screenshot from my bank account of the transaction and sms from my phone that surly proof of the account that I got after I transfer the money
Please help me !
I know that so huge company and nothing will lose but it's takes so long time now
So I hope we can fix it as as possible
Waiting your reply
My gaming account number is
[protected]
Email : [protected]@gmail.com
Phone number : +82-010-[protected]
My bank account number: [protected]
Bank : IBK bank 기업은행
I tarnsfer it to tha account show to me in game you can find the account name and the number too so please contact him and make him add it to my account again or add it in my game account
His Account number that I transfered the money too as show : 0080909
5000
His name is : 한규영
Waiting your quick response.
Thank you
Best Regards
Desired outcome: Money back ro my bank account or to my gaming account
This complaint has been resolved automatically due to user's inactivity.
Sportsbook
Really disappointed by 1xbet. I have been using 1xbet for a long time and had no issues for years but lately there has been a world of problems.. I began experiencing troubles withdrawing on cards that I had been using for many years and suddenly it stopped working.
On 28th of April i used bank transfer option to deposit money of 65€ into my account and after transferring money i created deposit request but money wasnt credited into my account. I intented to use the deposit for the friday 1xbet promo which gives you a bonus balance but missed out on that because of this scam..I asked the guy on chat support and they said that they havent received the money. I filed a complaint with my bank and i was informed that the money was sent to the account the very same day. I sent all the transaction details, deposit slips, confirmation emails and my bank account statement at [protected]@1xbet-team.com but no one replys there. Now after providing all the documentations even the chat support has a default message saying to wait, they act like bots, not listening to what customer is saying and only saying that I should wait.. now this is the 2nd time this happens to me on 1xbet this year and I have really had enough and I am going to end my partnership with them.
It’s been a whole week now and I haven’t even gotten an email back from them which is just utterly poor customer service.. you cant tell me they are that busy that they cannot answer emails in 7-10 days time…. I really think that on a platform this big you should not be seeing problems with customers deposits showing up on their balance.. that’s just illegal and to see it happening for so many people makes you really doubt if1xbet are really trustworthy at all.
I had been a loyal customer of 1xbet but after such behaviour and stealing my funds im afraid to say that i wont be using any of your services ever again.
If you guys really do care for your customers then atleast resolve the issue on priority basis. My account id is: [protected]
Desired outcome: Credit my deposited money along with the promotional friday bonus originally intented
This complaint has been resolved automatically due to user's inactivity.
Rejected deposit
I deposited thru paymaya on May 4 2023, but was rejected by their operator, upon checking on my e-wallet it was deducted, I already email their support but still no reply on their end. operators name was rex matthew p. I emailed many times in theie support email but no one was reviewing my complain. 1xbet must ensure this incident will be resolve and never happen again
Desired outcome: I would like a refund
Still no action, always asks a question then always replies every other day and no resolution whatsoever or clear instruction what to do even I already gave all necessary info
Not refunding money back
I added 200 + 200 rupees on my 1xbet account. But i did not get any money till now it is been 1 month. I sent several mails to their [protected]@1xbet-team.com for this issue. But there is no response from their. Please help me to get my money back. They did not even respond to this problem. They have been ignoring my all the mails.
I am enclosing the receipt details below. Please see it and help me.
my G-mail is [protected]@gmail.com
This complaint has been resolved automatically due to user's inactivity.
Related to withdraw
I applied for withdraw 4 days ago and then they take so much time to withdraw my money then i mail them and they gives me same reply again and again by their automatic message and today morning they send my money back to my 1xbet account and applied again for withdraw still they didn't credit money in my bank and from today's morning I can't even place a bet i don't know what they did but something they did to my account please solve this issue
Id:[protected]
This complaint has been resolved automatically due to user's inactivity.
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
Most discussed 1xBet complaints
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