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1xBet Complaints 1294

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1xBet Withdrawal problem

On the 5 January I was denied a withdrawal from my 1xbet account. It has happen to me before and I went back through the verification process and the account open and I could withdraw my money. So I recently changed my bank card from verve to visa with the same name from the same account. On the 5th of January I tried to withdraw from my 1xbet account after making deposit with my new card but the withdrawal was denied so I got in contact with the security. They ask the following information

ID picture and the security email nearing my face

Bank card picture both side

Bank card statement

A picture of my gaming account connected on my pc

A code was sent to me they asked me to write up the code on a piece of paper and get it back to them

I have given all the information requested

But now they blocked access to my gaming account. I can not connect on my account

For over 5 months they keep telling me the security is still waiting for my package

Is actually unfair and I need help please

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Update by Mariam Yusuf
Jun 02, 2023 9:02 am EDT

I have sent my gaming ID but I have not gotten any reply yet. I have only one account on the betting platform. And I do play game genuinely.

Kindly help me to show up credibility

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1xBet My 1xbet account blocked

I am using 1xbet last 2 years. Today security department asķed me some documents. I sent every details. Then they replied that my account was blocked due to make multiple account. Actually me and my cousins open the account. So that make what issues. I didnt get. 39600 rs in my 1xbet account. The amount was gone and They blocked. I want to know why they where blocked. No idea about that.

Desired outcome: Please give back the amount of 39600rs in my account.

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1xBet sports

I tried to withdraw 8 months ago and at this point they then asked for documents etc. I sent everything they asked many times. In the end they now ask me for such ridiculous things like which printer I used. He is some of what they ask...

'If any document was modified, please provide a list of amendments and state the purpose of your actions.

When printing the photos, did you use the same photos that were sent to us by e-mail? Or did you edit the photos before printing them?'

I am waiting for a big withdrawal (12000 Euro) and it feels they are trying to steal. If I do not soon get it will take legal action. Please help and advise.

Thanks

Desired outcome: I need my money.

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1xBet My account is blocked for no reason.

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

Desired outcome: They ignore my counter emails now.

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1xBet Withdraw problem

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail you this email address (public. [protected]@1xpartner.com) many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

I sent you again all information below about the issue-

Gaming id - [protected]

Trx id/Request id - [protected]

Client no - [protected]

Amount - 2000 bdt

Method - fast bkash

Date - 20-05-2023

Time - 10:44 bd local time.

Related screenshots -

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1xBet 2100 peso cashin

Good day

Last may 25, 2023 i made a cashin via gcash eith the amount of 2000peso at around 12:24pm, the money was credited to my account but i lose, then i made a cashin via gcash again this time its 2100peso at around 12:54pm, unfortunately 2100 was not credited to my account, I reached out via chat with the operator, via callback request, also thru email,. , but up to now no response at all, just want to know what happened to my money, please give me a peace of mind on this matter thank you

Desired outcome: Credit my money on my account in 1xbet

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Update by Macario Rona jr
May 30, 2023 12:34 am EDT

Last may 24,2023 imade a cashin via gcash 2000 peso and 2100 peso, 2000 peso was credited to my account but 2100 peso was not, its been 5days still I don’t know what happened to my money

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1xBet Regarding 1xbet Sri Lankan agents responding to problems

I have not received the money for my winning competition slip. I have informed your agency about this through letter and email since yesterday, but till now no one has responded. I regret to inform you about their recklessness. ID 860163616v. Why didn't the winnings go to my 1xbet account? I request you to fix it. I called the company to get a phone call even after 24 hours, no one answered the call.

Desired outcome: ID 860163616v.telephone [protected]

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4:31 am EDT
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1xBet Withdraw problem

I am writting to express my deep concern regarding the delayed withdrawal transaction of 2000 bdt that was initiated on 20-05-2023 at 10:44 Bd local time. Despite multiple attemts to resolve the issue by sending emails, the problems still remain unresolved, and I have not received the funds in my account.

On 24-05-2023 I received a response from the support team stating that my case has been forwarded to the technical Department. They instructed me to reach out again after 5 hours. However, it has been more than 7 hours since I sent the follow-up email, and I have yet to received any update or resolution regarding the status of my withdrawal.

Please, investigate the withdrawal transaction and provide me with a detailed update on the progress made in resolving the issue.

I have been a loyal customer of 1xbet, and I have always had a positive experience with your services. However,

The current situation has left me feeling frustrated and concerned about the reliability of the institution's process.

Note: I mail them this email address (public. [protected]@1xpartner.com) from ([protected]@gmail.com) too many times. but still I did'nt received money into my account. I don't know what is going on with 1xbet. I am really tired of this issue.

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1xBet My account has been locked for no reason

My account has been closed and documents have been requested. I have submitted all documents

It is now asking to mail my details

I sent twice and the package was returned for the reason that there is no company or person name and no phone number for the recipient

I sent it to you by mail, so that I can send the parcel to the mail, and you repeatedly reply to the same message

In my country, it is forbidden to send an external parcel without the recipient's name and phone number. What to do and support via mail does not help me

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Update by eid rizk ali
May 29, 2023 1:54 pm EDT

We have contacted you after sending a problem, and there is no response from you

ID: [protected]

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1xBet Regarding not being able to withdraw money from 1xbet account

Dear 1xbet team

I have tried to withdraw money from my account several times but the money has not been sent to my bank account. I am sure that there was no mistake on my part. Please look into this and send my money to my bank account soon. Details are attached.

Thank you.
country . Sri Lanka
Name .Malith Fernando
1Xbet . account number. [protected]
contact number. [protected]
Email . [protected]@gmail.com
bank name . commercial bank
my bank account . [protected]
branch - Kalutara
request 1. [protected]
reques 2. [protected]
request 3 .[protected]

Desired outcome: 1xbet

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Update by MALITH.Fernando
May 29, 2023 1:03 pm EDT

ok thanks it works

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1xBet Bad support - unconvincing requests 1xbet block account

Since May 8th, my account has been closed for an identity request, and everything has been submitted more than once. A selfie has been submitted, and a photo of the ID with the computer and me, and other requests for deposits, everything has been submitted.

After presenting everything with questions and requests from them, it is not convincing at all

Now you are asking that I send them all the documents to Mexico. Unfortunately, Egypt does not send them to this country, with high prices for sending, so the site makes you lose hope in your account, just as I did.

This post is raised to warn people not to deal with this platform permanently

Even the person who responds here does not help telling you to contact us via this email: public.[protected]@1xpartner.com

After you send a message, it tells you that you must follow up with the security department

Bad support

Failed support

I do not forgive you in my money

Because I can't send documents to them through Mexico

Account number : [protected]

[Case ID #[protected]]

Because I can't send documents to them through Mexico

Desired outcome: ACCOUNT BLOCK 1XBET

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Update by Ahmed Rizk
Jun 08, 2023 6:24 am EDT

Until now, they are asking for things, and the problem has not been resolved

Update by Ahmed Rizk
Jun 08, 2023 6:23 am EDT

The problem was not resolved, but the word "Solved" appears

Update by Ahmed Rizk
May 27, 2023 3:54 pm EDT

I do not forgive you in my money

Because I can't send documents to them through Mexico

Account number : [protected]

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1xBet Deposit missing

Hello,

I deposited 10,000 tk. Through Fast Nagad (BD).

But i didn't receive the money. I send an email to 1xbet with screenshot and video recording. But its long time i didn’t get a single response from them.

I need a solution.

I deposited 10,000 tk through FAST NAGAD. It's deducted money from my Nagad account but has not been deposited into my game account.

I need a solution. I can submit all information here as well upon request.

Total 5 deposit problem i faced. No one sorted out yet. No replay from there support email at all.

Thanks,

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Update by Mohidden Ahmed
May 31, 2023 4:23 am EDT

Hello,

Thanks for your reply. I just sent the email with all details, including screenshots and video proof.

My other 4 deposits missing besides this one. Which has been missing since Feb 11, 2023. And as expected no reply from email at all even after sending all proofs.

1xbet support was faster here before. But in the last few months not been a single replay. However, just sent an email with all details.

Thanks,

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1xBet Scam/no refund

Today I tried to deposit using Maya instead of my usual Gcash since it says that the number shown is not able to take more money. 12:50pm I payed for 200 pesos and was greeted by a mail few minutes later that says my payment was rejected with no reason attached. I complained to customer service, sent all necessary proofs but still yet to have a response.

Desired outcome: A Refund would be the best outcome

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Update by Jan Francis
May 26, 2023 3:27 am EDT

So I payed with my maya account for 200 pesos on May 26 around 12:50pm and a mail says that my payment was rejected this would be no problem if they offered to refund but NO! Just flat out doesn't care which made me doubt the credibility of this site if it's even legit. Tried contacting the customer support and been waiting for 2 and a half hours and there's yet to be a response.

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1xBet withdrawal of funds

account [protected]

When I wanted to withdraw funds, I was asked to confirm my identity. I have sent photos of my document. Then I was told that I needed to send another photo, which would show my face, a document and a phone on which the mail would be opened and a dialog with the support service would be visible. I sent this photo. After that, I have not been answered by mail for more than a month. I tried to communicate with the support chat, but they didn't help me.

Help me complete the verification

Desired outcome: complete verification and withdraw funds

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1xBet Cheating in crush on wild by triple cherry

I play crush on wild by triple play

I won 10 free spins. My 4th free spin got 20 dollars when I spin 5th one it automatically reset the game

When I run the game again its coming like new

Sri lankan customer support didn't response my complaint

When you check the game history please check screen shot for the timing of the history

Here are the details

Desired outcome: I need the game resume at the time I spin for 5th free spin with my whole winnings

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SDvarma VM
US
Jun 04, 2023 5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My all account block my money chit mother fuk website company madrachod bhoshdike randibache this my feedback Chitra not believe company waste money

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1xBet 2 Factor Authentication disable

Hello there,

Recently, I deleted my 2-factor authentication on my phone and was unable to log in. I have emailed the correct email address ( [protected]@1xbet-team.com) about this issue along with my driver's license which I used to register with and my most recent deposit screenshot. I also sent my login phone number but I don't know my personal FF ID number because I always log in with my phone number. I still have funds in my account and would like to access it. It has been 3 days since my first email but still have received no reply. Could you kindly help follow up on this issue and help me solve this problem? Thank you very much

Desired outcome: Disable 2 Factor Authentication

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1xBet Failed Payment

1xbet account : [protected]

On 23/05/2023 I made a payment to the upi id [protected]@upi . But after making the payment the upi id for payment on the app got changed due to which I was not able to make a deposit request at that time but as soon as I saw the same upi id again on the app then I made a request but it got rejected. The money has been deducted from my account and I have not received it yet on my 1xbet id.

Amount : 500 INR

Reference id : [protected]

Desired outcome: Refund into bank account. Or in 1xbet account

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1xBet Deposit reject

Good Day! I would like to report an incident, I have already sent my money worth 100 pesos in my account in 1xbet yet it said that my transaction was declined or rejected. I also tried to send a deposit slip without paying it as what they recommend yet my transaction number is already used. Below this message, I attached my proof that I paid within this day. I hope I have a positive feedback from you.

Desired outcome: I would like my money back if possible

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1xBet Unable to withdraw money from my account

My name is Ziad Eldessouki. my account number is : [protected]. I sent an email to the security department because I was unable to make any withdrawals. I sent a picture of my passport to them and a picture of my bank card covering the last 4 digits. Then they told me to send them my bank statement in pdf format of the month of (27/October/2022), so they can see the transaction deposit connected to my gaming account with the amount of (5.07$). When I sent them my bank statement of the month of (October/2022), I explained to them that I was charged (0.19$) from my bank for an international transaction fee, which they can see from the history transactions of my bank statement. That's why they will see in the transaction history that the total amount is not (5.07$), but instead its (5.26$). The security department replied to me by saying without providing the requested files any further actions are impossible. All further messages will be ignored.

Desired outcome: to be able to withdraw money from my account

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1xBet Document

My gaming id [protected]

They request me to send my documents in envolope via post office I try send it but post office are saying the address is wrong address they need full address please almost over month I don’t understand what going for my own money I mistakely deposit this money I did not win it from bet or any bonus please this my own money please if I die because of that money 1xbet is the cause please

Desired outcome: You’re Guys Should Resolve This Problem Please

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Without reason block my account please open my account was posted on Nov 20, 2024. The latest complaint The money did not arrive on the bank card was resolved on Oct 28, 2024. 1xBet has an average consumer rating of 5 stars from 1323 reviews. 1xBet has resolved 1086 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Nov 21, 2024
1xBet Category
1xBet is ranked 11 among 90 companies in the Gambling category

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