Menu
For Business Write a review File a complaint
1xBet Customer Service Phone, Email, Contacts

1xBet
Reviews and Complaints

1xbet.com

Learn how the rating is calculated

4.5 28 Reviews 1293 Complaints
Claimed
1xBet has claimed their business profile
Write a review File a complaint

1xBet Complaints 1293

ComplaintsBoard
M
12:32 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
1xBet has left an official reply on this complaint.

1xBet Hold my money after I ask for withdraw

Hello, I tried to withdraw my money after I win a bet, they cancel it and ask for documents, I send my documents and they ask me to do weird stuff like doing selfie next to my computer screen, im an old man betting for fun, barely can move and they doing it, I didnt even bet thousands, more like hundreds, please release my money, stop doing this to me.

Read full review of 1xBet
Update by Maxtechnology1977
Apr 07, 2023 9:42 am EDT

My gaming id is [protected]

Hide full review
ComplaintsBoard
R
7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit problem

I just deposited 1500 rubble to 1xbet account but it shows deposit has been rejected but the amount has been already transfered through my bank account. Before also i had the problem and when i emailed they said it was credited to your gaming account,but it was not credited. same again the problem even i emailed the ixbet team with the bank receipt, the account i transffered to, details too..i hope they solve it

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
10:28 am EDT
Replied
1xBet has left an official reply on this complaint.

1xBet Withdrawal problem

Hey 1xbet, I have had a withdrawal problem for a while now. In the beginning, my experience with 1xbet was amazing and everything was going well but it's been more than 8 months that I started my withdrawal and I am still waiting for it be succesful. I have already contacted you by mail and I constantly received an answer saying that it the financial department was looking into it. I understand the time it takes but I think it has been long enough. Now, when I contact by mail I don't receive any answers anymore, this is why I would like to ask you if you could validate the pending withdrawals on my account [protected].

Desired outcome: I would expect an answer as soon as possible please

Read full review of 1xBet
Update by Rockybalboa223
Apr 07, 2023 1:50 pm EDT

Hey 1xbet,

This is completely unnaceptable, it would be nice to at least receive an answer

Update by Rockybalboa223
Apr 06, 2023 3:53 am EDT

Hello?

Update by Rockybalboa223
Apr 05, 2023 4:57 am EDT

Hey 1XBET, are you still looking into this?

Thank you!

Update by Rockybalboa223
Apr 03, 2023 11:32 am EDT

So as you can see, these withdrawals I made some months ago ( have not played since then ) have appeared as validated. However, I have never actually received the money in my bank account. I have tried contacting you many times through your services but you never answered unfortunately. I would like you to verify if these withdrawals have not come back to 1xbet's bank account or something because I have never received it. Could you verify with your security department if this is the case as I would like to start playing at 1XBET again but I stopped because of this problem.

Thank you in advance!

View 0 more photos
Update by Rockybalboa223
Apr 02, 2023 9:11 pm EDT

Hey 1Xbet, could you update me on the situation please. Much appreciated!

Update by Rockybalboa223
Mar 31, 2023 6:35 am EDT

Hey 1xbet, by what way will you contact me back?

Hide full review
ComplaintsBoard
S
11:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet I have Deposited Money a long ago but not received

I have deposited money on my account more than 1 month ago but haven't received yet. I am giving my all details here. Please help me by solving this issue!

Player ID : [protected]

Payment Method : Digital Wallet (bKash)

1xbet bKash Number : [protected]

Client(Myself) bKash Number : [protected]

Transaction ID : ABR10404QR

Amount : 660 BDT

Date and Time : 27 February 2023, 9:27 AM

Desired outcome: I want my deposit on account or refund.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
9:19 am EDT
Replied
1xBet has left an official reply on this complaint.

1xBet Withdraw & document problem

My gaming id [protected]

Sir, I won the jackpot at 1xbet. Then I can't withdraw my ID. Later I saw that they made a problem with the document. After that I gave all the documents to the security department but I didn't get any help. Now if you do that, how will you play the game? My account Ta Block said to appeal. I submitted all the documents in the block appeal and did not get any help. what can i do now sir I will be eternally grateful if you please fix everything for me sir.

Read full review of 1xBet and 2 comments
View 0 more photos
Update by Md Arif uddin
Apr 03, 2023 6:18 am EDT

Chack my document

View 0 more photos
Update by Md Arif uddin
Apr 01, 2023 11:17 am EDT

Chack my document. Now my document guadalajara

View 0 more photos
Update by Md Arif uddin
Mar 30, 2023 4:42 am EDT

See my document went to Mexico. But security did not send any email. Harassing me for 3 months

View 0 more photos
Update by Md Arif uddin
Mar 26, 2023 2:17 am EDT

My gaming id-[protected]

Sir told me that the security department will verify the account, so I gave all my information. But they have not verified it yet. When I opened the new ID, it did not take 24 hours for you to verify it. And now why? 1. I gave the photo of National ID card. 2nd time I took a selfie with National ID card. 3rd time he asked me to take a selfie with a gaming ID card and gave it. 4th time he said he gave me a quote, I wrote it and gave it a selfie. Then he told me to log in to the PC and after doing that I wrote the block and submitted the information in the original form and after 72 hours he said to submit some more documents and I did that. Then again after 72 hours asked to send notarized copy of National Card to Mexico by mail.sir my document has gone to mexico. see and chack

Hide full review
2 comments
Add a comment
I
I
Irvin226
Ouagadougou, BF
Apr 04, 2023 3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Laisse moi ton WhatsApp

I
I
Irvin226
Ouagadougou, BF
Apr 04, 2023 3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mon c'est pareille pour moi ça fait maintenant plus d'un mois que j'ai envoyé le document et jusqu'à présent pas de réponse de 1xbet

ComplaintsBoard
C
5:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
1xBet has left an official reply on this complaint.

1xBet Need help with document change, account merging and withdrawal

I credited my 1X with cryptos and when I wanted to withdraw the crypto wallet options were not live. I tried to use 1Xcash, chose the drivers license option as document but my license has letters so I erroneously uploaded the entry in a space for Reference number and put my phone number in the space for number.

While I was trying to figure this out, I contacted your Chat operators but it was approaching the weekend and I didn’t receive a response. In the momentary frustration, I unknowingly breached your rules and created a second profile.

Now I cannot withdraw until my documents are verifiable according to a polite customer care rep who called me. Please Note that I haven’t used the second profile for any activity nor even funded it because I got a 1X callback about an hour after creation. The polite lady on the Callback advised me on how to solve the issues. I emailed your “info team” email severally since Saturday March 25 2023 with an updated document, my ECOWAS passport to help me effect the changes from your backend (new document verification, profiles merger and to make my funds withdraw-able through bank) but no response yet. Please revert kindly. My ID is [protected]. Thanks for your understanding.

Desired outcome: They are that my passport document is verified and changed, my profiles are merged and my funds made withdraw-able through bank transfer.

Read full review of 1xBet
Update by Chibueze
Apr 03, 2023 4:51 pm EDT

Hey, still nothing from your support going on two weeks since I initially reported. When can I expect an update ?

Update by Chibueze
Mar 31, 2023 9:09 am EDT

Copy that. Please add some urgency to the process, as you must see I sent the support request a while ago. Thanks.

Update by Chibueze
Mar 30, 2023 11:30 am EDT

Sure. Here is my second account ID: [protected]

View 0 more photos
Hide full review
ComplaintsBoard
R
6:21 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Blackjack winning money not credit

Dear my account id number is [protected]

I played vivo gaming blackjack and bet 115.14$ and i won it. But i just received my stake not my wining money.

Here is my information

1) User id: [protected]

2) The source of the appeal: Vivo Gaming Turkish black jack. 

3) Date and Time: 03-24-2023 at 09:45 am ( Its showing in my wining history of the game)

4) GMT + time zone: GMT+6 ( local time)

5) Bet amount: 115.14$ 

6) Name of the probider: Vivo gaming

7) Name of the game: Turkish black jack 

8) I bet 115.14$ and its setteled as win and show me i won. But i received only my bet amount not my wining money. 

9) Table number: 18

10) Round number: [protected]

11) Transaction ID is : [protected]

Please help me to get my win.

Desired outcome: Give my wining money

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
8:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit issue

I made 10kINR deposit using phonep3 fast and deposit request created successful l. My balance deducted from my bank account everything goes well but money not credited into my 1xbet account. Its 3rd day now ans customwr care person's not responding well just asking in process.

Please help.

Gaming ID [protected]

Payment UTR number -[protected]

Paid via phone pe number [protected]

Desired outcome: Please deposit or refund.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
W
5:59 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Payment not being credited to my gaming account!

Eleven hours ago, I made a payment of 5300 rupees. The request was successful and I was notified. However the funds haven't been credited to my gaming account. The customer care service in the website is downright pathetic. They don't even understand simple English and continue to paste some text over and over again. My main balance is still zero! It's quite sad that my money hasn't been credited to the main account. I was looking forward to playing. And I ordered a callback multiple times. I haven't received one single call so far. When I asked the whatsapp representative to support me, she simply asks me to contact email support with an apology that she isn't qualified to solve payment issues. Where is my money!

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
9:36 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Lawyer Alex R Hernandez Jr

Alex R Hernandez Jr

Questionable Law Firm Alex R Hernandez JR: How you can avoid falling victim to a growing problem with this law firm SCAMMING People out of money when thy have no intention on working on your behalf they just want your money.

Its difficult to work alongside this company, to get refunds, to get work, or to get the services that were promised from this company,” this law firm has a substandard business practice or a model,” the only thing they do is waste your time and lie to people who come to them for help and when you file a consumer complaint then they will have April Busbee to reach out to you to offer your a refund , if you in good faith remove your complaint and once you hold up your part and remove the complaint she stop answering the phone/email/text messages and NO refund. I did my due diligence and research this Law office, and reading the reviews and now I think they paid people to write the five star review. From what I have learned from all of this is don’t be fooled by the five star reviews you read on be half on this law firm and whenever someone call you from the law, firms, stating that they want to help you resolve your issue and refund you your money back don’t do it they are not trustworthy that’s how I was fooled.

And if you look up a company and you cannot find any negative reviews, or you can’t find out any reviews or just five star reviews on the company, then your best bet is to not go forward with the company.

I am honestly looking up how to file a grievance complaint with the state bar against this law firm. Because all of you should be disbarred for the fraud you are perpetuating against people.

And the Better Business Bureau should warns consumers of the scam of Alex R Hernandez, Jr and not hide the complaints on their website because that’s the first place a person looks to get information on a company that they want to do business with.

Thank for wasting my time

Sun’Dra Kirven

Desired outcome: To Stop Scamming People out of Money

Read full review of 1xBet
Update by Sun’Dra Kirven
Apr 18, 2023 6:18 pm EDT

So as you can see someone from Alex R Hernandez responded with a 1xBet as to my post so that it will be resolved what a joke this lawyer.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
4:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposited Money not received

I have deosited around 2 months ago. I mailed the company many times but they didn't replied. I have given many proofs also. Here I am giving all the details :

Player ID : [protected]

Payment method : Digital Wallet (bKash)

Transaction ID : AAS623NO4U

Client Wallet Number : [protected]

1xbet Wallet Number : [protected]

Payment Date and Time : 28/01/2023, 5:14 PM (GMT +6)

Amount : 1800 BDT

Desired outcome: I want my balance on player account or refund.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
8:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Didn’t get deposit money yet, it’s about almost 3 months going on.

[protected]@1xbet-team.com

This is the worst-ever mail service in 1xbet..i sent a mail 1st January it’s reply in 14th March 2023...then they told me to send the cash-out Video of Nagad Mobile banking system..but didn’t reply yet...please help me to get my deposit money

1.Player ID:[protected]

2.Transaction ID:71MF9SMM

3.Client phone No:[protected](Nagad personal No)

4.Agent phone No:[protected](Nagad fast personal No)

5.Time and date:02/01/23, 10:01 pm

6.Amount:650

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
12:00 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet There is 6 days complete but issue not solved

Dear 1x bet team,

I placed 30000 bet in crash game after I placed the bet there was show connecting error I already send all proofs to mail team they answer me that your time was expired but I already raised a mail of that from that error day daily but there is no solution.
Please it is a humble request to refund my bet ammount in my wallet
If you cat do that then I have to take big steps which is not good for me and 1x bet team
Name of the game : Crash
Name of the provider: 1x bet
Stake ammount:30000
Date of time 14/03/23 08:45:28
Register email : [protected]@gmail.com
Register mobile number:[protected]
Your sincerely
Akash Goswami

Read full review of 1xBet
View 0 more photos
Update by Akash Goswami
Mar 23, 2023 6:37 am EDT

O hello i send it from my register email check valid date and time after told me i already uninstalled this third class application and today i make a video of my proofs and call recording and post it in my YouTube channel and tell people to don't play 1x bet application and all to sift to another platform

Because it is now over when player lose team are happy

When customer got any error then if he send any mail and try to contact team then they don't answer it and solve it because they know this error will gave 1x bet when people win the money i have all recordings and all proofs so put your [censored]ing money to your asssssh

Update by Akash Goswami
Mar 22, 2023 8:12 am EDT

I don't receive my money what is update

Update by Akash Goswami
Mar 22, 2023 8:11 am EDT

What is an update i don't receive my many and staff members speaks lie

Update by Akash Goswami
Mar 21, 2023 9:56 am EDT

Only answer me that you have to add my refund or not your 1x bet team will gave me wrong answer they said me there is connection issue from your side i send them screenshot in that you can see the my network also if you don't want to solve this then tell me i file a case against 1x bet

Update by Akash Goswami
Mar 20, 2023 11:46 am EDT

Dear 1x bet team,

Answer me if you don't able to refund my bet ammount then told me i take another action on it it is already 6 days there is no serious Ness from your team they answer me and told that there is my network issue also i send him the screenshot of that time i have no internet connection

Now i take big action which is not ok for me and 1x bet team it is more then i expect if you don't able to add my 30000 bet ammount then answer me properly after that i do what i want to do

Name of the game : Crash

Name of the provider: 1x bet

Stake ammount:30000

Date of time 14/03/23 08:45:28 pm

I'd : [protected]

Update by Akash Goswami
Mar 20, 2023 11:56 am EDT

If i don't receive my money then i take big actions

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
7:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet No transparency from 1xBet in their betting history

I have placed a bet on the winner of Benfica vs Club Brugge match for the first leg of the Champions League as soon as the matches came up (so more than 3 months ago). I won the bet, however, the gains from my bet were bellow what I should have gotten, considering the amount of money that I put on the bet.

I've requested the help center to provide me with the historical data from my bets, and they told me that they could only provide me with the maximum of 3 months of historical data, making it impossible for me to back my claim.

It is very odd for me, because they have multiple bets (like the winner of the premier league for example) that you could place with much more than 3 months in advance. Will they pay it since they do not have your historical data?

I would like to know how can I solve this issue?

Read full review of 1xBet
View 0 more photos
Update by João Rebelo
Mar 30, 2023 5:17 am EDT

So if possible, share with me all the bets that I have made in that specific match please.

Update by João Rebelo
Mar 20, 2023 4:08 pm EDT

Hello,

My ID nº is [protected] and I made multiple bets on Benfica win during November.

Thank you for your help.

Kindly,

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
1:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Don't use 1x bet

1x bet madarchodo ki game he bhen chod khudka hi problem bata rahe the ki 3 din tak wait Karo mail ka problem he aaj reply aaya ki aapka request raised karne ka time khatam ho gaya he Ben chodo tumhari company ki gand na marva Li na to bolna madarchod ceo kon he Ben ka loda ha mere paas sare proofs bhi he kisi ki gand me daalna hona to Mera ko mail karna Ben chod froud hi karna he to application kyu banaya Ben ke lodo dekhlo ab sare bade bade YouTubers ko sabhi proofs deke and cybercrime me pura proof deke tumhari gand na marvayi na to bolna Ben chod

Desired outcome: 1x bet was froud

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
10:13 pm EDT
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit of 200 uah not credited to my account

I made deposit of 200 uah to my betting account that wasn't credited to my betting account. Over the past 24 hours I have been going back and fort with support in live chat both in Russian and English language. I have sent all detials they requested to the email "[protected]@1xbet-team.com" and not even any response. Each time they give me the same response on live chat "send email to [protected]@1xbet-team.com" and I tell them this have already been done, Yet not even a single response.

I need to note that before posting this I have already chatted with over 4 different support representatives throwing me here and there. This is a customer service nightmare, it was like they were all use the same scripts when responding to me, really not sure why.

Desired outcome: credit betting account or refund money to bank, this a simple thing all evidence of deposit have been provided

Read full review of 1xBet
View 0 more photos
Update by Ghost7292
Mar 22, 2023 2:27 am EDT

This is a class action law suit waiting to happen. There have been over 5 days since my back and fort with the support team, not even any effort made to resolve the issue, I have gone through several conplains here and over the web with similar problem with some over 3 months old all with screen shots and evidence. So far there are over 100 of such complains unresolved and these are just the ones that actually followed up their complains meaning that there would be at least over 500 other victims of this company, The company is registered and licensed at an address in Curacao, under the License Number: 1668/JAZ; with payments processed via Nicosia, Cyprus, This information about the company is not clearly stated anywhere I can find in their web site. A single plaintiff can actually file an individual case to begin a class action suit and others can join later on, this will be filed in the country "Cyprus" where the payments are processed and the law. This is a warning as I will provided this if needed when the time comes if this issue is not resolved.

Update by Ghost7292
Mar 21, 2023 6:21 am EDT

I have forwarded the emails I sent to support to "public.relations@1xpartner.com" as requested, Thanks

View 0 more photos
Update by Ghost7292
Mar 20, 2023 10:30 am EDT

The email "public.relations@1xbet-team.com" provided in your response does not seem to be valid, Over 4 hours after your response, nothing have been done. What other kind of discussion are really proposing? Here I have attached several screen shots both of conversation with support team and emails I sent without any response.

View 0 more photos
Update by Ghost7292
Mar 20, 2023 6:17 am EDT

I have just tried to send email to the address provide and I get "Failure Notice" for mail delivery notice. I have attached screen of the mail I sent previous, there is a request number there and the address I sent emails to. Thanks

View 0 more photos
Update by Ghost7292
Mar 19, 2023 6:01 am EDT

I am asked by the support team in live chat to repeat the same process for the third time in 2 days.

View 0 more photos
Update by Ghost7292
Mar 18, 2023 10:33 pm EDT

There have been no attempt to resolve this, not even a response on the email I sent 2 days ago and yesterday as well, my recent chat with support however got the usual result of them telling me the same thing.

View 0 more photos
Update by Ghost7292
Mar 18, 2023 2:44 am EDT

Same response from my recent conversation with support since the time I posted complaint here. No resposse

View 0 more photos
Hide full review
ComplaintsBoard
A
9:54 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
1xBet has left an official reply on this complaint.

1xBet Bet ammount not refund in my account

I placed 9000 bet today in crash game in 1x bet i try to claim my winning but there is plane was started from 1172 and crash at 1.36show some error and i press ok in that i error i disconnect from game when I come back i see winning not add in my wallet at that time i take a screenshot of that game history,can't able to take winning,bet history etc please refund that ammount in my wallet

I think that is game side issue

I mail today morning and request for call 1 staff member said send in mail of the timing of bet and screenshot

Name of the game : Crash

Name of the provider: 1x bet

Stake ammount:9000

Date of time 15/03/23 8:12:07 am

I'd : [protected]

Desired outcome: There is no response from 1x bet team and chat support

Read full review of 1xBet
View 0 more photos
Update by Akash Goswami
Mar 17, 2023 9:11 am EDT

They don't help me i already send all the screenshots

Hide full review
ComplaintsBoard
Y
12:29 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1xbet withdraw problem & issue security department document problem

Hello,

I have issue with withdrawing my winning money or original money.I been playing for 1xbet so long.Why they keep asking me same question again and again.I gave them all my information and documents NRC passport student card and bank statements.Normally that will help verified people identity.I even gave them selfish with NRC and quotes that they request.What make me delay verification for my account.Please help me this problem.I been loyal to 1xbet and this make me sad.Cant bet safety without solving this withdraw problem.If cant solve,give back my original deposit money.I am tired of waiting.1 day 1 mail.If possible, please solve me with this problem within day

Case ID [protected]

Desired outcome: Please refund my original deposu if cant solve

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
I
I
Irvin226
Ouagadougou, BF
Mar 16, 2023 10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Moi aussi j'ai le même problème j'ai posté ma plainte mais 8n me répond pas

ComplaintsBoard
K
10:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
1xBet has left an official reply on this complaint.

1xBet 1x bet account blocked

At first i had an account. They freezed my account and I can't place bet or deposit there. Then i made a new account under same name. They made deposit easily. But while withdraw they requested for document and later blocked my new account. I was unaware that if once your id gets freezed you are not allowed to make new account.

Freezed id: [protected]

Blocked id: [protected]

Both were under same.

Please help me out. I got around 60k rupee in blocked account.

Desired outcome: Please unblock my gaming account or refund me

Read full review of 1xBet and 1 comment
View 0 more photos
Update by Kaira Thapa
Mar 17, 2023 11:35 pm EDT

If so why don't you refund the deposit of the account where i faced lots of losses which was also in case of multi account? Only winning has been problem to the company but loosing case making 100 accounts is also not the problem. they let you keep making account.

Update by Kaira Thapa
Mar 16, 2023 10:10 pm EDT

How can you block an account with so much money in it? You must refund it to the customer.. Isn't it a kind of scam. While you are depositing and lossing security issue is not the problem.But once you started winning little. Here comes the security issue even though i send all the national id and whatever asked

Update by Kaira Thapa
Mar 16, 2023 6:32 am EDT

If it was a mistake you shouldn't have accepted my deposit too sir isn't it? Only while withdrawal it was a problem for the company...To be honest i was not aware of the fact. Since my one id was not working i made only one new one.. You can check the id that the company freezed at first and later on the second id was blocked.

Update by Kaira Thapa
Mar 16, 2023 6:30 am EDT

My first account was freezed without a reason thats the reason i opened new account to continue the betting services.. I was so unaware about that.. First mistake should always be considered sir.. If it was time and again i should have been punished. There was around 60k in my account which isn't obviously a small amount for me..

Hide full review
1 comment
Add a comment
M
M
Md Arif uddin
US
Mar 16, 2023 9:34 am EDT

I have an account. But why did you do this to me? If you have money in the account, it is your job to do this. Harassing people.

ComplaintsBoard
M
6:09 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 1xBet

I send a mail, an enquiry, to 1xBet customer service 6 DAYS ago now, on the 9th of March. And I still have not received any response.

It seems to be the normal level of customer service, that actually you don’t get any service.

The chat service is completely useless and you don’t receive any reply from e-mail customer service either.

Or if your lucky, you get a response after 5-10 days 🥴🥴🥴

Account ID : 6587003

/ Morten

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

1xBet Reviews 0

Looks like 1xBet has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
5468 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
1xBet Category
1xBet is ranked 11 among 90 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.