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1xBet Complaints 1293

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1xBet Withdrawal problem

There's this part of your withdraw options that I think you guys should work on. It's not fair for one to have been able to deposit through a listed method and not being able to withdrawal through that same method, I think it's wrong.

I won some ticket sometimes ago and due to my inability to withdraw funds arising from this payment method

,

My withdraw right now paindin

Plsss help me

Desired outcome: Game I'd 497059763Recoest no 1462310043Time 5:43 pmNogad Wallet no - 01874470713Amount 8100

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1xBet Compte bloqué

Après un retrait Non approuvé en septembre 2018

J'ai vu mon compte bloqué.

Donc j'ai d'abord contacter le support de 1xbet a qui j'ai envoyé les photos des documents relatif à mon compte:

Numéro de téléphone

Carte d'identité

Capture de preuve de dépôt

Carte bancaire.

En suite j'ai été dirigé vers le service de sécurité de 1xbet a qui j'ai envoyé les photos des documents cité ci-dessus.

Ensuite le service a suspendu ma réclamation en décembre 2021 jusqu'à ce que j'envoie les dit document par la poste a cette adresse: PO Box 856, Lviv, Ukraine, 79008.

J'ai bien expédié le courrier c'est alors que le service m'a programmé un appel vidéo via Skype en avril 2022

Après avoir effectué l'appel, le service a de nouveau suspendu ma réclamation jusqu'à ce je leur envoie les documents d'abonnement de mon numéro de téléphone délivré par l'opérateur

J'ai encore fournis les documents

En suite le service a encore demander une photo de mon permis de conduire ou une facture d'électricité que j'ai une fois de plus envoyé

Et après plusieurs mois sans réponse j'ai relancé ma réclamation c'est ainsi que le service me demande une fois encore en janvier 2023 de leur fournir un certificat médical prouvant mes capacités mentales.

J'ai fourni le certificat et maintenant il me demande de leur envoyer le certificat médical par la poste a l'adresse suivante : Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01 en février 2023

J'ai été pour expédié le colis et le service postal de ma ville ma fait savoir que avec la situation sécuritaire actuelle du pays la POSTE est confrontée a des difficultés de livraison suite au sanctions internationaux lié aus vols internationaux vers certains pays donc par conséquent il ne peuvent pas me garantir que mon colis sera bien livre. Néanmoins j'ai expédié le colis il maintient plus de 2 semaines et je n'ai toujours pas de retour.

J'ai essayé d'expliquer la situation au service de sécurité afin de trouver une autre alternative a ma réclamation malheureusement le service a catégoriquement refusé tous discuter jusqu'à ce qu'ils reçoivent le colis.

Je voudrais solliciter a 1xbet de bien vouloir me proposer une autre solution.

Cordialement

Desired outcome: Je voudrais solliciter a 1xbet de bien vouloir me proposer une autre solution.Cordialement

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1xBet I want to take my account back sir. Because the security department ask me about some documents i can't reach them from the bank

Hello sir.
have a problem in my acount but I can't fix it
I need to take my account back.
I wish that you can help me in that.
My name : Samir chamakh
My Id :[protected].
My email is : [protected]@gmail.com
My number is +[protected]
My acount is under verification. I don't know what to do in this case sir. Please provide me with some solutions

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1xBet Blocked from my account

Please I have been blocked from my own 1xbet account yesterday 12/3/2023. at first i had a problem with withdraw and emailed security team then they sent me an email that they blocked me for having multiple accounts which I'm sure i don't have multiple accounts.I already verified my identity and sent supporting documents.I use 1phone and 1sim.I never broke the rule. I use only this one account.I honestly play but they didn't give my account(they closed my account).In my account,I have about $600 (2,175,000MMK).This money is my whole life.Me and my family's life depends on this money. Please do not injustice.Help me my life.I will never give up for my honesty.I hope you will know the truth and give me back my holy money .

Desired outcome: I hope I can gain access to my profile and refund my money

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Update by MoeSan
Mar 13, 2023 4:59 am EDT

[protected] id

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1xBet Unapproved Withdrawal

There's this part of your withdraw options that I think you guys should work on. It's not fair for one to have been able to deposit through a listed method and not being able to withdrawal through that same method, I think it's wrong.

I won some ticket sometimes ago and due to my inability to withdraw funds arising from this payment method issue, I lost my winnings. Seem like fraud to me.

I won this time again and I'm having issues withdrawing it. I deposit through Opay and I can't withdraw through it.

What do you think I should do, I'll need you to explain it to me cos this time my won ain't going back like the previous one.

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1xBet 1xbet withdraw problem & issue security Department document problem

My gaming id-[protected]

Sir told me that the security department will verify the account, so I gave all my information. But they have not verified it yet. When I opened the new ID, it did not take 24 hours for you to verify it. And now why? 1. I gave the photo of National ID card. 2nd time I took a selfie with National ID card. 3rd time he asked me to take a selfie with a gaming ID card and gave it. 4th time he said he gave me a quote, I wrote it and gave it a selfie. Then he told me to log in to the PC and after doing that I wrote the block and submitted the information in the original form and after 72 hours he said to submit some more documents and I did that. Then again after 72 hours asked to send notarized copy of National Card to Mexico by mail. I am so tired of doing this. If you do that, people say how to use 1xbet. I did not get any help after calling you.

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Update by Md Arif uddin
Mar 24, 2023 9:45 am EDT

Sir my document has gone to mexico. See and check

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Update by Md Arif uddin
Mar 14, 2023 1:44 am EDT

I sent documents from Bangladesh through official post office, getting delayed to Mexico post office. I have registered and sent.

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Update by Md Arif uddin
Mar 10, 2023 9:33 pm EST

Sir I have problem sending document from Bangladesh to Mexico by post. I can't give it to that address by post. If you have a number or a separate personal address, I can give you the document by hand. And I am giving all the documents requested by the security department by email but you don't understand my problem

Update by Md Arif uddin
Mar 09, 2023 11:25 am EST

Dear sir my popular 1xbet. A few days ago when I won one my ID was taken away. Then the document made a problem. Emailed all my documents to security department still not fixed. The website then asks to send a notarized copy of the ID card to Mexico. After I gave it was returned because the post office from Bangladesh said it is not possible to deliver to Mexico. It can be sent directly to personal address or mobile number. All my original documents sir why are you doing this? I request you to correct my id sir. Please help.

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1xBet Deposit rejected

No information has come from our technical department. Your issue has been forwarded again. Please wait and contact our email for further updates.

Email address: [protected]@1xbet-team.com

Thank you very much for being with us.

Like that... but Don't give being any solution of my problem... So please take care of my issue. And one things I was submitted video proof as per 1x bet requirement by gmail... They're still don’t give me my money I Don't know why?

Desired outcome: Player id: 497059763Transaction ID: AAD7L29PE1Client no: 01703219944Agent number Digital wallet : [protected] Time: date: 8:26 PM date :13/1/2023Amount: 8500

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Update by Dola Bhai
Mar 06, 2023 7:45 pm EST

very very thanks 1xbat complain board team ❤️

Update by Dola Bhai
Mar 06, 2023 3:05 am EST

Player id: [protected]

Transaction ID: AAD7L29PE1

Client no: [protected]

Agent number Digital wallet : [protected]

Time: date: 8:26 PM date :13/1/2023

Amount: 8500

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1xBet blocked from my account

Hi i’ve been blocked from my own 1xbet account today 2 /6/23. at first i had a problem with my log in and emailed security team then they sent me an email that they blocked me for having multiple accounts which im sure i dont have multiple accounts. It says i can not appeal about this matter so i posted on a facebook groups about 1xbet blocked my account it so happened that there was also the same person who was blocked because we were in the same area and connected to the same public wifi. but i can assure we are different people and i am not affiliated with the same person that they blocked. I still have ₱23k+ in my account but i cant not access it. i already verified my identity and sent supporting documents.

Desired outcome: i hope i can gain access to my profile and refund my money.

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1xBet Deposit not received

I deposit 2200$ and 1080$ through skrill but not received in my account i complained so many times but problem not resolve yet. First I deposit 2200$ but not receive in my account then I complain they said send us deposit slip screenshot. I send them. Then they said it will be deposite in 15min. But not received. Then i deposit 20$ and this time deposit in accounts instant. Then I deposit 1080$ and again get same problem. And received again.

Desired outcome: Reponse

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Irvin226
Ouagadougou, BF
Mar 06, 2023 4:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pourquoi vous ne répondez pas à plainte ?

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1xBet Deposit money no add gaming account

I deposit my gaming amount 4900 tk (03/03/2023) .but no add in my accout.then i email support team probide all document .they rwply 5 hour later .inform me my transaction id wrong again dwposit same transacton od use .then contact them 3 hour late .i do every thing they inform me and contact with they .but 24 hour ready they haven no give me any update

First deposit

My gaming id-[protected]

Taransaction id-71QL8A0S

Clint nogod number-[protected]

Ajent number -[protected]

Date-3/3/2023

Time-9.32pm

Amount:4900 taka

Email after deposit

Gaming id-[protected]

Transaction id:71QL8A0S

Ajent number: [protected]

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1xBet Delaying payment of my winning amount

i won Rs 1 crore in the betting game, company in the name of processing till uptodate has taken around 20 lakh rupees still there demand is on, sometime through website sometime through OTP .

persons involved are:-

1. [protected]@gmail.com

2. [protected]@gmail.com

3. [protected]@gamil.com

4. [protected]@gmail.com...currently handling my process

i just wanted to know wether these are right persons or not ?

Desired outcome: i only wanted to verify wheather these are the right persons or actually an official of 1xbet india

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1xBet Win bet not paid Customer service named Christian must be fired

20x29x2 20 is the bet times 2 because of bet slip I have with the same bet no. And the 537x5 for the days I'm not go to work for that and 65x4x5 because of my OT FOR everyday for 5 days...

Desired outcome: I would like an apology Win must be paid and the days hours that I have been not go to work because I'm depressed 😔 an apology to the customers service and verbal abuse that cause by him

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Update by BERN Nacasabug Jr.
Mar 02, 2023 3:28 pm EST

Why lost

It's win

Update by BERN Nacasabug Jr.
Mar 02, 2023 2:07 am EST

Provide good Customer service For players customer service named Christian must be fired for causing and mocking players that the source of income is coming from players...

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Quannell Johnson [They/Them]
Quannell Johnson [They/Them]
US
Mar 04, 2023 1:15 pm EST

I'm sorry to hear that you're experiencing some difficulties with your bets, but I'm afraid I'm having trouble understanding the information you've provided.

It sounds like you may be having trouble with some calculations related to your betting slips and work schedule. Unfortunately, without more information or context, I'm unable to provide any meaningful assistance.

However, I can offer some advice on a different topic. Have you considered trying to treat your depression with diet and exercise? It's been shown that regular exercise and a healthy diet can have a positive impact on mental health. I would suggest starting with some light cardio, such as a brisk walk or jog, and incorporating some fresh fruits and vegetables into your diet.

I hope this helps

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1xBet Withdrawal not processed

I have placed 5 withdrawal requests on 05/02/2022

In my 1xbet account it shows my all withdrawals are processed but I have received only 4.

I have contacted them via email as suggested in the chat support. They asked me to share bank statement from the date of placing the withdrawal.

I have shared bank statement.

After that there is no response from 1x support.

Despite multiple follow ups via email the customer support is not at all responding now for my emails.

Really disappointed with 1xbet customer support. Very unprofessional.

My 1xbet account no: [protected]

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1xBet Deposit problem

Sir I have deposit problem. 18 days passed but they are not solving my problem. I have deposited with Bikash Rapid 10000/ taka (Bangladeshi currency) but transaction id is showing not pound due to number change. I have mailed but still not solved my problem.
I am facing this problem for last 18 days. I am very tired of this problem. So please take care of this matter please

1.User id: [protected]
2.Transaction id:ABA6G8BY8Y
3 Client phone number:[protected]
4.Agent phone number:[protected]
5.Date:10/02/2023
6.Time:6:08PM
7.Amount:10000 Taka

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Update by Tarek Hasan Hridoy
Mar 04, 2023 7:06 am EST

স্যার আমার টাকা এখনো আসে নাই।এজেন্ট রা আমার টাকা অন্যজনকে দিয়ে ফেলেছে।দয়া করে আমাকে সাহায্য করুন।

Update by Tarek Hasan Hridoy
Mar 01, 2023 5:51 am EST

I strongly condemn the Bangladeshi agents who are trying to kill my money.

Update by Tarek Hasan Hridoy
Mar 01, 2023 5:39 am EST

Called me from 1xbet. They are saying that someone else is using my transaction id to take money. Now it is being said that I have given them all the evidence. Then they are making excuses for not giving me money by saying different things.

Update by Tarek Hasan Hridoy
Mar 01, 2023 5:23 am EST

1xbet Bangladeshi এজেন্ট রা আমার টাকা অন্যজন কে দিয়ে এখন আমার টাকা দিচ্ছে না।

আমার সব প্রমাণ দেওয়ার পর ও আমার টাকা দিচ্ছে না।

Update by Tarek Hasan Hridoy
Mar 01, 2023 5:19 am EST

1xbet Bangladeshi এজেন্ট রা প্রতারণা করে।তারা সবাই চোর।আমার টাকা মেরে খাওয়ার ধান্দা করছে

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I deposited money and didnt recieve and i follow the steps of refund with email and i do refund 4 times before and with hard and too long wait and then they refunded the deposit but now i made i deposite and after 20 days they answered me with refund process and told me to reply them after the new refund process and i did this step before and the...

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1xBet 1xbet withdraw problem verify issue

Sir my account [protected]. My problem no sloved. Every time i recuest security Department but no sloved. Sir, I have seen everything on the website and sent the ID card notarized, but it is not possible to send it from Bangladesh to the address you gave me in Mexico. Sir, I gave you everything you wanted by email. Now help me a little sir. If this kind of harassment, no one will use 1xbet from Bangladesh.

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Update by Md Arif uddin
Mar 01, 2023 5:55 am EST

If they want, they can fix it after giving everything in the email. They saw the money in the account, that's why they harass people so much. Knowing this, other people will never use 1xbet.

Update by Md Arif uddin
Mar 01, 2023 5:54 am EST

The Company will never ask the user to provide an impossible document to an impossible location. We've received the documents like these from other players. Please provide the documents requested by the Security Department

Update by Md Arif uddin
Feb 28, 2023 5:54 am EST

I gave all my real documents to the security department by email but they asked me to mail them back to Mexico. Then nothing happened to their email. If they win money, it happens now 1xbet. If they lose, they never do such a problem.

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1xBet Withdraw Problem

I have deposited money on their site several times. After losing a few bets, I won the next bets. But they asked me for documents at the time of withdrawal. I sent them the documents, but while I am shocked, they say that my documents are fake. This excuse of theirs is very funny. This is just an excuse not to pay. They do not answer the question why I should use fake documents for my account. While I have all the deposit documents from my bank account.

ACCOUNT NUMBER: [protected]

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Update by mehrdadm
Mar 04, 2023 4:11 am EST

Shut up you stupid thief without a family. I sent them my national card photo many times, but they don't accept it. Do you know why? Because you want to steal my money. You are dirty. You can easily deposit all my money to the same account that the deposit was made by. Why do you make these excuses? I warn all those who read my message not to play on this site at all. They are scammers. Do not deposit even one dollar.

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1xBet Account verification

Today will make it more than 5 month 1xbet decided to suspend my account all in the name of account verification. 1xbet demanded that I should verify my account because I decided to use a single withdrawal method out of like 2 to 3 method I use to deposit money into my account.And my reason was that I wanted to make things easier for myself.

I had always provided all the documents 1xbet requested for and since September last year it had been an indefinite sequence. Last month 1xbet said I should provide a document confirming I had no gambling addiction, I had to borrow money to see a gambling therapist thinking that when my account get resolved I will return the money I borrowed. And when the documents 1xbet requested for was ready I uploaded it on my 1xbet account as requested from the security department without tampering with it in any form. More than 4 month now things have been hard for me. I barely eat 3 times a day and I had to move in with my parent because I couldn't feed myself anymore.

Now what 1xbet are requesting for is that same document I had upload in my account I should have it sent to their office in mexico from right here in Nigeria after I had uploaded the document to them already. This is going to cost me a fortune I can't even afford. I don't know about other places but here in Nigeria people that send documents through post office are very few nowadays that's why a high price is associated with it. It will cost me more than 25 thousand naira for me to post a document from where I live here in Nigeria to Mexico. I really can't afford that I'm in debt already, I don't eat 3 square meal anymore and life had been really tough for me.

1xbet should really consider the less privileged

Account Id: [protected]

Desired outcome: My account verification should be resolved

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1xBet (3) Deposit not received

I had made three deposit with nettelier they don't show in my account I speaked with live chat he said send email with all requirements and we will answer in 1 hour and slove the problem it's easy... And until today nothing I call many times chat not answer and I see on Google there's a lot of people same me.

Name: Mohammed Abdulkareem Salih
Account number: [protected]
Deposit 1: 10.05€
Deposit 2:10.05€
Date: 22.02.2023
Deposit 3: 5,47€
23.02.2022
Nettler payment method

Desired outcome: 25,57€ must refund to my account

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Mon compte 1xbet a été bloqué depuis 2018 au début j'ai d'abord saisi le service support de 1xbet après vérification du numéro de compte avec mon numéro de téléphone le service m'a dit de contacter le département sécurité de 1xbet j'ai alors écrit au département de sécurité qui m'a demandé d'envoyer mes documents d'identification numéro ID y compris numéro...

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Nov 04, 2024
1xBet Category
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