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1xBet Complaints 1293

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1xBet Help

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

My 1xbet user ID is :- [protected]

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

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1xBet Account blocked with winnings

I opened my 1xbet account around October, 2022 and I opened this account knowing fully well about the issue of multiple accounts and that they are not allowed on 1xbet, I did all the necessary verifications such as email and valid Identification card. I was able to withdraw my small winnings until Dec 26th, 2022 where I won about N500,000, I was able to withdraw 170,000 from it and my other withdrawal request of N300,000 was then rejected and I was told to send the necessary documents to their security team, I adhered to all their request sending my valid ID, bank statement and even taking a selfie with my ID and showing screen with my messages with them after all this I was ask if I knew two people which I said I didn't know, after this I was told to wait for my data to be verified, I waited for long and after I didn't get a reply, I sent them a mail saying I was awaiting their response and few minutes later I got a mail saying I have multiple accounts band my account is to be closed and my winnings voided, I can assure that I don't have multiple accounts, I'm the only one in my family who has a betting account with 1xbet, I never allow anybody to fund my account or fund anyone's account, I would love for this to be checked because this claim isn't true and I have adhered to their terms and conditions.

My account id is [protected]

Desired outcome: For my account to be unblocked and let me withdraw my winnings.

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Account details
Multan, PK
Feb 17, 2023 3:51 pm EST
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Dear sir,

I forget my ID number. How to recover my ID?. I give one email-ID to my 2 accounts.

H
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Hasnat Ali
US
Feb 17, 2023 3:43 pm EST

What is the solution if 1xbet block my account?

H
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Hasnat Ali
US
Feb 17, 2023 3:42 pm EST

Can i make two accounts using one email account i it happened did 1xbet block my account?

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1xBet 1xbet Withdraw Problem and block account

My account with 7900 Dollars has been Review For Verification on 12/27/2022, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, Driving license, electricity bill, and Bank statement, next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. They told me to log in your account with pc, but when I try to log in with pc the account chooses a security name, I already know and They block my account, I don't know Why I wait for your help. I have returned an appeal form that asked me to wait 72 hours, Already 72 Hours gone and they told me That My account is under verification at the moment, you should follow the instructions listed on the website.I will wait for help

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1xBet Security departement block my account with 1500$

Please the security département ask about Something impossible,in my history gaming account there is no transaction of 5000dh and on my bank statement there is no transaction of 5000dh, the securiy departemnt after to much time and i provides all my document they said to me i have to show them a transaction of 5000dh and there is no transaction on my gaming account and bank statment with this 5000dh. please help !

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Update by Mohamed karam
Jan 13, 2023 11:39 am EST

Nothing is resolved, The 1xbet company block my account and my 1500$ can't withdraw, they take all. you can see the Screens, after provide all my document and more than 100 email messages, they said give a documents does not exist,

Update by Mohamed karam
Jan 11, 2023 10:02 am EST

My Id : [protected]

Please do something am client for a very long time with this company and i did nothing wrong you should verify for me please

Update by Mohamed karam
Jan 11, 2023 9:43 am EST

Look at this screens shoot please the departement asking about something its not exist. as you can see i don't have a deposit with 5000dh before on my gaming account or bank statement but they keep asking about this everytime they should say 500 because i have 500dh on 5/12/2022 and not 5000. and about the old transactions i was using before an old account before and i removed from my app because i cant see deposit methods and i keep using this account for a long time and now they asking about something impossible. please look how much emails i talked with them. i need someone to verify my account because they blocked my acount with 1500$

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Diaz233
Ottawa, CA
Jan 08, 2023 10:16 pm EST
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Nsaba had wlad khab khoya drbek train mkijwboch mkidiro ta qalwa mraaad dok email ti b9a ghq ysdro fil siftlia nmrtk akhona

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Diaz233
Ottawa, CA
Jan 08, 2023 10:13 pm EST
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Nsaba akhoya drbk train fihaa wa dak email mraaaaad mkijwboch hi kikhrb9o

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1xBet Amount reward not given

Dear administration, today my bet was confirmed about Auckland vs Canterbury. My bet nmbr [protected] was total score under 325. Match was shortened due to rain and total score was under 325. So I won the bet. But 1xbet team only refunded my amount, not the reward amount.

If you say that I can't get reward due to DLS method.
So why I didn't refund back when I bet on India vs west indies 3rd ODI held on 27th July 2022. On that match I lost the bet due to rain, overs were reduced.
Both are the same scenario. If I didn't refund that time, and I lost the bet. So this time I should be rewarded.
Two different rules for the same scenario.
I filed compliant on customer support but they are not interested to understand the matter or solve it.
Kindly review your decision. And have a uniform policy. Same policy for same scenario.

Desired outcome: kindly either to get me the total winning amount or refund me the amount which was bet on 27th july 2022 on india vs west indies 3rd odi matchBecause both match was shortened due to rain.

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1xBet 1xbet

Hello,

At 24 December 12:35 AM I charged my account by the way of card pardakht but my account doesn't charged after

i connected with operator they say two hour next it will be ok , but my account doesn't charged .

please guide me what i do

my account [protected]

Hadi Barani

number phone [protected]

From Banking card [protected] to [protected] crad pardakht user

2022 December 24... 12:35 AM [protected] Riles.

[protected]

[protected]

1401/10/03

12:35 AM

[protected]

[protected]

Karpardakht way

Desired outcome: .m

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1xBet Deposit problem

Sir i have diposit problem.18 hours gone but they are Don't solve my problem .i was try to diposit by fast Nagad 500/ taka (Bangladeshi currency). Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my problem yet. After 3 hours they are send email and they are Write don’t came any information from technical department. AGAIN we are froward your information in our technical Department . You want know update contact our gmail address.

last 18 hours i face this problem. I am very tired for this issue. So please take care of this matter please please

1.BDT wallet No(User ID):[[protected]]

2.Trans ID/TrxID:71MNEAG4

3.Client phone No:[+[protected]]

4.Agent phone No:[+[protected]]

5.Time and date:10:38am.07/01/2023

6.Amount:500/-taka

7.screen shot:

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1xBet Blocked my account not responding!! Security departement failed departement

Hello my id is [protected] my account has been hacked and I have reached out to the security departement and they are a so ruuuude and dont want to work they stop responding it ha ve been 3 days they didnt respond my account has been hacked and blocked so ihave provided all the necessery documents so they can re open it but they start to declining after that telling me [censored]ty answer or copiying the same email ihave the proofs on my email after that I requested my refund of my deposit amouts with canceling any winning wich is my right according to the general rules now they not even answering what a failed department never register on 1 xbet because they can shut your account any time they want and dont refund you!

Desired outcome: I AM a big youtuber and i know alot of influencer we gonna make a video to do you some bad marketing with all the emails of security departement and all the complaignt not resoleved on this web site

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Update by Diaz233
Jan 10, 2023 9:02 am EST

I am waiting ! Please

Update by Diaz233
Jan 08, 2023 1:02 pm EST

The sucurity department dont answer my emails it have been 4 days now id

is :[protected] what failed company i will be doing you some bad marketing on my youtube channel 1xbet blocking users account dont accepet the documents dont answer a departement of security dont wanna work !

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1xBet Block my account don't give my money

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

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1xBet Won a match I placed a bet on but it showed lost

I placed a bet yesterday on 5 matches all were successful but one showed lost of which the team I placed a bet on had won the match. Bet number [protected]. I placed a bet for Barcelona to win and they won by 4 goals to 3 but surprisingly I saw lost on my best slip. This is the first time such is happening to me and I plead for an adjustment on the situation

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Gerald Kimani Kuria
Nairobi, KE
Jan 05, 2023 3:47 am EST
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I sent money yesterday and it has not reflected in my account why please?

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Ubah Nelson Chidera LORDSFAVOUR and I opened an account with 1xbet. ng around ending of November 2022 and did all the needful, my account was blocked on the 30th November 2022 and they asked me for bank cards, bank statement, skrill wallet screen shots, asked me to hold my Id and snap a selfie which I did all that they asked me to do and on the...

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1xBet Deposited money didn’t show up at my account

Hello

Yesterday I deposited 25000 Egyptian pounds through vodafone cash E wallet

The transaction was successful and the money disappeared from my account but didn’t appear at my 1xbet account

I sent multiple mails to the support but they didn’t reply back here’s all my details

Operator : vodafone cash

Trx date: ‎‎[protected]:25

Trx ID: [protected]

Phone number: [protected]

Ixbet account number: [protected]

Email: [protected]@outlook.com

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Update by Kasha96
Jan 23, 2023 4:02 am EST

It’s almost a month now since i lost my money without a proper reply from your side this is not acceptable

Update by Kasha96
Jan 11, 2023 12:33 am EST

Attached is the letter I sent and their reply,

I did provide them with what they asked for.

Th thing is 3 days after sending them them the required data they sent me again the same message asking for the same details with a different ticket number

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1xBet Deposit Not Reflected

I deposited GHS 100 today as of 04/01/2023 The deposit was made at the time of 12:56 PM Mobile payment method with my MTN number. Deposit was successful on my end but hasn't reflected on my account and my operator network has already deducted the money and they said it was successful. I have requested a statement from my operator and everything clearly shows that the deposit was successful

Why is it that it hasn't reflected in my 1xbet account.

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Update by Solomon Abam
Jan 05, 2023 10:35 am EST

1xbet BIG TIME FRAUDULENT BETTING COMPANY.

unprofessional response.

I need my money back

Update by Solomon Abam
Jan 05, 2023 3:13 am EST

I need an urgent response 1xbet

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1xBet Deposit

I processed a deposit of 35k pesos. I got an error message during the transaction so I contacted my bank after. They confirmed that the transaction was successfull and manually credited the money to 1xbet (Gcash). They sent me the bank statement which I forwarded to 1xbet support. My bank sent me an email saying that they coordinated with Gcash and that they confirmed that the said transaction are successfull. I informed 1xbet support and send them again the email I received. For 2 MONTHS THEY KEEP ON SAYING WAIT FOR THE SPECIALIST TO REVIEW. Last december they ask me for my October Bank Statement and even provide them my bank statement code for AND THEN ASK ME TO WAIT AGAIN.

Desired outcome: PLEASE HELP ME GET MY MONEY. OR IF NOT HELP ME TO REPORT THIS WEBSITE.

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Update by Msgt_1025
Jan 03, 2023 7:43 pm EST

It will take them days to reply on your emails. Very unprofessional.

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Ivy Villahermosa
US
Jan 04, 2023 9:43 am EST

My account ID : [protected]

Ivy Villahermosa

4 TRANSACTION

OCTOBER 6, 2022

10,000

10,000

8,000

7,000

ALREADY FORWARDED ALL THE NECESSARY SCREENSHOTS TO YOUR SUPPORT SERVICE. ALL THEY REPLY WAS TO WAIT. ALREADY 2023. I WILL HAVE NO OTHER CHOICE BUT TO REPORT YOUR COMPANY IF THIS WILL STILL NOT BE SETTLED.

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1xBet Deposit amount got looted

I had made a deposit of Rs 50000 inr through net banking on Oct 30 2021. The amount got deducted in bank, it was never added to my wallet. I have mailed contacted customer support call them, no response, As money is looted by these spam 1xbet looters never trust these spamsters don't deposit even 1rs too. I didn't receive refund neither added to my 1x wallet

Desired outcome: Please Add to 1x walet or Give me a refund

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1xBet 5 days ago deposited amount not credited till date

5 days ago I have deposited amount via pone pay not credited to my account amount Rs. 4000

Banking Name Y S ENTERPRISES

Transaction date 29.12.2022

I sent money on Mobile no [protected].

I have attached screenshot of my 1x bet account. Amount not credited.

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1xBet Deposit not creditet in my account

Hello, I have deposited 4000 dirhams through CIH BANK method on 20st Décembre, and the money is still not deposited in my account, so please help me. I have already mailed all of the evidence to the company. I have emailed and called them multiple times and they are saying the same thing and now it has been 14 days and I have not received any refund so please help me. I am really very disappointed

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Msgt_1025
Davao, PH
Jan 03, 2023 7:45 pm EST
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This is what I experienced as well. My deposit was October until now nothing happened. They keep on telling you to wait. And it will take them days to reply to your emails and just ask you to wait. Haha.

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1xBet Holdem poker win not paid

I bet 40 on bonus play. 80 on ante play. I got trips 10 on my 2 cards plus 3 community cards. I won the bonus bet. I bet 160 on the play bet. I was not paid 9n ante and play bet. Complaint was filed. I took them 5 days to process and check my complaint finally saying i was refunded 160 which dont make sense because my total bet was 280. Seems theyre just making reasons for me not to pursue my complaint. Upon checking my player history they deleted the history of my complaint date. How would i get refunded 160 when it doesnt support my bet. No proof that i was refunded was given also

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1xBet cheater 1xbet

I wrote and complained many times, I told them, they don’t understand the word, damn the day we became a member of this site, they confiscated exactly 11 thousand dollars. Although my mother and I have separate accounts, we sent whatever document they wanted, the same bet on both accounts, cross bet etc. There is absolutely no but they do not understand the word because they do not have good intentions, it is haram. money to you. moreover, they do not give us the last money we invested. Even for the last money we invested, the code is absolutely damned 1xbet.

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Update by Mehmet Karaca
Jan 04, 2023 4:53 am EST

1xbet confiscated exactly 11 thousand dollars and they do not even give my last deposit to the account. If you do not unblock the account, give me my last deposit immediately!

ıd: [protected]

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1xBet Send me credit

User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com
Pls i wait you
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User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com

Desired outcome: Deposite not recived

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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