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4.5 29 Reviews 1294 Complaints
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1xBet Complaints 1294

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1xBet Deposit problem

Player id:[protected]

Payment system :bkash

Transection id :9lb9n9d4jv

Client no :[protected]

Agent no :[protected]

Amount : 5000tk

Time :04.06pm

Date :11/12/2022

Dear sir 24hors hoye gece akn o amr taka account e denai. Mail korci kono rply denai

Please please aktu help koren

Desired outcome: Deposit problem

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1xBet Deposit transaction in the amount of 2000.00 BDT via epayment rejected by operator!

Deposit transaction in the amount of 2000.00 BDT via epayment rejected by operator!

I deposited 2000 TK through( free nagad/payment ) but operator Rejected it. I am sending You Proofs

Player id, - [protected]

Transaction ID,-- 71L77KZ9

Client no,-- [protected] আমার নগদ নাম্বার

Agent number, -- [protected] [free Nagad]

#Payment done to: Milon Pharmacy

Date, -- 11 DECEMBER 2022

TIME 08: 53 PM

Amount -- 2000.00 (নগদ)

MAIL KORCHI 12 HOURS HOYE GECHE

Desired outcome: Add the deposit money to my Player id, - [protected]

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Update by basar1973
Dec 12, 2022 3:52 pm EST

info-en@1xbet-team. com is not a valid emailed address I emailed to [ transaction-bn@1xbet-team.com ] with all the proof I have but they are not adding my money to ID. Why you create drama,always.

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emon chy
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Dec 12, 2022 2:10 am EST

Player ID:[protected]

Payment system :Bkash

Transection ID :9LB9N9D4JV

Client no :[protected]

Agent no :[protected]

Amount : 5000tk

Time :04.06pm

Date :11/12/2022

Dear sir 24hors Hoye gece akn o amr account e taka denai

Please aktu help Koren

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9:33 pm EST
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1xBet Mera Man loss Ho Gaya

Cal India versis Australia women's India win match draw Ho Gaya bol raha hai tum log lekin mera paise mere ko return karna chahie na pahle Ek Bar vaise Ho Gaya Mera Paisa Mera return kar diya abhi Mera Paisa pura lass Kar Diya Mere paise mere ko return karo match draw Ho Gaya Bol Raha Hai Na Main chal raha hoga to Mere paise mere ko return karna chahie na

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1xBet My bet in world cup. I bet croatia but its loses the bet

Our bet in world cup croatia vs brazil we bet in croatia but the score is 2-1 i check my apps 1xbet it says lost and. What to do on our bets lost? Can you.please pay because there are 5 people who give money to me and i bet on your website but did not pay i have also screenshot,time number

Desired outcome: Please pay our bets and we will bet again

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Update by Monching
Dec 09, 2022 2:43 pm EST

Hello Iam complaining about our bets today because we win in world cup we choose to bet croatia agains brazil but it says in 1xbet apps is lost you can check my account or i will give you my user and pass. Can you please fix this. Thank you see my screenshots

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1xBet 1xbet big scam, it doesn't answer me anymore! They took my money

Hello, Player ID : [protected]

I won on 1XBET and when I want to withdraw I am blocked, supposedly I have to contact the security service.

I contacted them and they asked me for my ID, which I provided. Then, I was asked to send the bank cards used during the deposit and their statement, I provided them.

Then I was told "You have to wait 180 days for us to solve your problem".

They blocked my 1xbet account and my funds and they don't want to answer my emails anymore... I can't wait 6 months, I have clinic fees to pay

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1xBet Deposit Issue

So on 5th December 2022 at about 6:53 pm, I deposited 3928 tk with bkash. As this is my first deposit and they said they don't charge anything for deposits i wrote 4000 tk (Adding the cashout charge) in the request section. So generally they rejected. So realizing the mistake I emailed them at 7:51 pm 5th December 2022. Its been 3 days they did not solve my problem. I requested a call back from them, An agent called me and kinda yelled at me. Instead solving the problem or being any kind of sorry, he shouted and informed me not to email the issue again. It will be solved when it is solved. I also knocked them at least 11 times in their Chat. They replied 1 time which is a robotic answer to email them. Just tired of it. What will i do with the money after the world cup. Transaction details below:

Player ID : [protected]

Transaction ID : 9L54HTAINM

Client No : [protected]

Agent Number : [protected]

Time : 06:53 pm

Date : 05/12/22

Amount : 3928

Payment Method : Bkash

Desired outcome: Deposit the money as early as possible.

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Update by Mohaiminul Islam Ananta
Dec 09, 2022 6:00 am EST

How irresponsible you guys are. It's been over 5 days and i haven't got any response on any of my email. Is it a joke to you guys? Seems like it.

Update by Mohaiminul Islam Ananta
Dec 08, 2022 5:37 am EST

As i already mentioned. I have emailed and knocked every possible media of your. You guys are just reluctant to solve the issue.

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1xBet Deposit money till not deposited in my account

Dear 1x bet,

Date of 4 December 2022 I did a request to deposit 7800tk till now those money not deposited in my account. I like to Inform you that I am already email with proper documents but they are not reply till now. I want to know how many times need to reply a email?

Player ID: [protected]

Transaction ID: 71KRUXIO

Client No: [protected]

Account opening number: [protected]

Agent Number: [protected]

Time: 2.18 Pm

Date: 04 December 2022.

Amount : 7800/-

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Update by Sultan Chowdory Jishan
Dec 12, 2022 5:58 am EST

Till now i am not getting my questions answer and not deposited money in my account. Please ans me

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1xBet Block account

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

Desired outcome: Sir please favor me i am poor man my money is very important please favor me my . My wife is admitted in the hospital and needs a lot of money please do me a favor My account number [protected]

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Update by MD Rafiq
Feb 11, 2023 4:28 pm EST

this is not resolved

Update by MD Rafiq
Feb 11, 2023 3:28 pm EST

My complain in not resolved

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

Update by MD Rafiq
Feb 11, 2023 3:25 pm EST

My complaint is not resolved so far, please help me

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

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Update by MD Rafiq
Jan 06, 2023 3:47 pm EST

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

Update by MD Rafiq
Dec 12, 2022 3:03 pm EST

Could you please response this is my complaints

Update by MD Rafiq
Dec 08, 2022 11:23 am EST

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

Resolved

1xbet email security-en@1xbet-team.com Hello! Your account is under verification at the moment, you should follow the instructions listed on the website. Every time I talk to them they always give me this email and don't say anything. It's been 9 months now and they don't want to say anything. Says nothing else They are not helping me with anything I have tried many times to contact them but they don't want to contact me always put me on top. Email

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1xBet Deposit problem

1. BDT Wallet No (user ID) : [protected]

2. Trans ID/ TrxID: 71KV17CJ

3. Client phone no: [protected]

4. Agent phone no: [protected]

5. Nagad time and date:8:35 PM,05-12-2022

6.Amount :1000 BDT

7.Nagad Video

Desired outcome: Please refoun, I'd appreciate a response,

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1xBet Deposit problem

Dear 1x owner,

Greetings from me!

I like to inform you that almost 5days to go i was deposited 7800tk till now this money not deposited my account. I am already mail with proper documents according to your low. Trust me they are not reply not a single mail. I want to know for a mail reply how many times do you need. Please help me what can i do now?

Player ID: [protected]

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1xBet Deposit rejected

I tried to make a deposit using automatic bank transfer with the amount of 150.000 IDR at 2022-12-07, 03:44:25

my account number is [protected] and it says deposit tejected but the money is already been deducted from my account, i tried contacting customer support but they're not respondjng

Desired outcome: Accept Deposit or Transfer back the money to my bank account

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1xBet Betting account

Could someone please respond to my complaint regarding my account: [protected]? Your site is suspicious and looks like a scam. They post the positive image of great odds here but never respond directly to queries. @1xBet_Turkiye; @1xBet Esports; @1xBet_Support; @ilya_1xBet, i contacted many times to costumer support they do not respond. Im taking my case to the Curacao regulator if no action is followed in the next 24hrs.

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Sultan Chowdory Jishan
US
Dec 07, 2022 7:44 am EST

Dear 1x bet Owner,

Greetings from me!

I like to inform you that almost 5 days to go i was request to deposit 7800/- BDT. but till now this money not deposited in my account. On the other hand i send email (transaction-bn@1xbet-team.com) this mail address according to 1x law. Trust me not a single mail they are not response till now. I want to know, how many times do you need to reply a mail? Please tell me.

At this time what can i do now do you tell me please?

Player ID: [protected]

Transaction ID: 71KRUXIO.

Regards,

Sultan Chowdory

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1xBet Withdrawal not credited into my account but it was debited from my 1xbet account

On the 1st of December 2022 I did a withdrawal of 43000frs in four shifts of 5000frs 5000frs 30000frs and 3000frs respectively. The last transaction 3000frs was credited into my account and till date 40000frs is still pending I have not received it.

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1xBet Deposit not come my account

1.Players id:[protected]

2.Transaction id Nagad:

71KQO837

3. Clint number:[protected]

4.Agent number:[protected]

5.Time:07.51pm

6.

Date:03/12/2022

7.Amount:20301

Cash Out by nagad

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1xBet Payment not added to my account

On nov 22, 2022 I have added NRs 1000 to my 1x bet account no : [protected], but it has not yet been added to my account .

I have emailed to "[protected]@1xbet-team.com" and they have replied once with support message [#[protected]]. but still my money has not been added to my account.

I have added through MORU with transaction ID [protected] on 11/22/2022, 16:18:13 with message c3dce16

kindly look into this matter.

Desired outcome: I want to recharge my account with the money I have deposited.

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1xBet Deposit problem

I was 3 Months ago deposit but not yet add money my account.I was mail

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1xBet Processing morocco 1xbet team

I transfered some money to my 1xbet account and i did not receive it, contacted the email of processing morocco 1xbet team the service was so bad and received the money after 1 week. Now im having the same issue i emailed them one day ago and still didnt even get an answer while i need that money to bet on the moroccan team

My email: [protected]@gmail.com

Desired outcome: I need the money i sent to be transfered to my 1xbet account, the service making me sick im never playing this game again

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1xBet Transaction problem

#Player id:[protected]

#Transaction ID:71K3YMXN

#Client no:[protected]

#Agent number:[protected]

#Time:12:00 PM

#Date:22 NOVEMBER 2022

#Amount:10000

#Nagad

Desired outcome: I have mailed to the authority mail= ([protected]@1xbet-team.com) a long ago. But no response from them. It's very disappointing. I am giving my details below.

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1xBet Deposit is not received

I Have mad a Deposit and still it doesn't added to my account. I have made several request regarding this through the operator. But they are not taking any action about this.

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1xBet Refund problem

Sir my account is banned for the reason of using identity card with two accounts, but I have an deposit problem on banned account ([protected]). This account is banned can you please refund my amount to my bank account.

Sir I have an deposit problem of 8000 rupees,

4000 on 27th june,11:19 am,

4000 on 27th june,11:49 am,

Gaming id-[protected].

Name - karri vamsi

Sir I paid [protected]+4000) rupees to your opeartor, but the amount is still not credited in my 1x account nor refunded to my bank account. I am contact my bank office, they told to me the money is successful from my side, but it still not reflected in my 1x account or my bank account, please send my money to my bank account or add money to my 1x account ([protected]).

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Update by Karrivamsi
Dec 04, 2022 1:38 am EST

I am waiting from last 4 months , Still i don't get my money back or credited in my 1x account [protected].How many days you want to solve my issue ,i provide all the documents as per your says

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Without reason block my account please open my account was posted on Nov 20, 2024. The latest complaint The money did not arrive on the bank card was resolved on Oct 28, 2024. 1xBet has an average consumer rating of 5 stars from 1323 reviews. 1xBet has resolved 1086 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Nov 21, 2024
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1xBet Category
1xBet is ranked 11 among 91 companies in the Gambling category

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