1xBet’s earns a 4.5-star rating from 1323 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
Withdraw hold 8 hours
I waitting 8hours.. My withdraw no in my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Complaint about the disregard of your support team
Dear Sir/Madam,
It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.
After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.
I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.
Regards,
Sam Vai.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Unreceived deposit
Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..
Slow/bad customer service
Desired outcome: Please improve customer service
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've made the request to the Security Service regarding your situation and receive the information, that your deposit from 26/11/2022 (RM100) was successfully credited to your account on 26/11/2022. Please check this information and provide us with the feedback
All the best,
The 1xBet Support
Thank you for contacting us!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
diposite problem has Has receive your money
Replied
Unreceived deposit
Dears,
Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.
I believe this is not a professional way to deal with your customers.
Please resolve my problem ASAP.
My User ID is [protected]
My user name is zizoo21
Desired outcome: Activate my Deposit for 500 EGP into my accout.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've made the request to the Security Service regarding your situation and received the information, that your deposit from 24/11/2022 (500 EGP) was successfully credited to your account on 28/11/2022. Please check this information and provide us with the feedback
All the best,
The 1xBet Support
Thank you for contacting us!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.
1. Gaming id:[protected]
2. Transaction id:9k51n5k9gn
3. Bkash wallet no:[protected]
4. Agent no:[protected]
5. Date and time:05/11/22 12.59 pm
6. Amount :2350 tk
7. Screen shor
Desired outcome: i send mail to [protected]@1xbet-team more time but they not solved my problem
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
I have lost my bet due to technical issue in app
I have placed bet on app with under 4 but when I placing the bet the score was already 5 but in app it was showing under 4 due to technical error i lossed the bet
My bet slip number is : [protected]
My account id is : [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Problem in deposit and email service!!!
I was mail him for solve this but no reply. Why? Same thing another time? Every Time I have made a deposit that was happened.
Player ID: [protected]
Transaction ID: [protected]
Client No: [protected]
payment method: Rocket
Agent number: [protected]
Time: 11:09 PM (23:09:56)
Date: 22/11/2022
Amount: 8000 BDT
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Amount not credited into my account
I have made the payment to 1x ([protected]@upi) Stephen Raj. With Upi reference number [protected]. My amount still not credited into 1x account. I attached my payment details below.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposite problem
21/11/22 November,Tomorrow I deposited 300 Bangladeshi taka in agent chasout rocket number..but no money is added in my account..I sent email them but no response
My game id : [protected]
Transaction ID: [protected]
My rocket no: [protected]
Agent cashout no:[protected]
Amount :300bdt
Date and time: 21/11/22,3:46 pm
Screenshot proof of payment
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback.
Could you please specify, have you contacted our Support Service via e-mail address - info-en@1xbet-team. com? If not, please write to this email and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
My deposit is rejected
Deposit transaction in the amount of 50000.00 IDR via epayment BNI Transfer Bank rejected by operator but i've transferred it 50000.00 IDR
ID: [protected]
20.11.2022
10.10 PM
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Money deposit
I deposited 5000 pkr at 1xbet given bank acount named as Umair abbasi, after depositing money i fill up request form , i write every detail as transaction id etc , when i confirm the option its diplayed transaction not valid after this , i tried to create again request then the bank transfer option at 1xbet was vanished , i contacted many times to costumer support they d'not resolve my issue and still their is no bank transfer issue , it seemed to be fraud or a scam app 1xbet,
Desired outcome: Kindly deposit my money in my 1xbet acount or return the money please, it took many days my problem not resolved , my 1xbet is registered at my phone no. [protected], transaction id slip is attaching
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet showed the winning coupon as lost
ID: [protected]
coupon number: [protected]
I bought a shot on target, the bet came, it is confirmed that it came in all official sources, I send them the summary of the shots, I write until the seconds of the shots, they do not accept, it is clear from yesterday that I have been dealing with this for years, I have been betting on their site for years, I know what the right shot is, they officially confiscated my money, this was the last bet, definitely do not mess with this site...
This complaint has been resolved automatically due to user's inactivity.
Thank for your review!
To understand all the situation, please describe your question in more details. We also kindly ask you to provide links to the sources that confirm the bet is a win. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem.
I have deposited 985 taka bdt on 17/11/2022 by nagad but its been two days still I didnt get my money on my wallet. Please check this issue and do the needful. Its an humble request.
Player id : [protected]
Transaction id : 71juoh30
Client no : [protected]
Agent number : [protected]
Time : 9.46 am
Date : 17/11/2022
Amount : 985
In the circumstances stated above, I pray and hope that your honor would be kind enough to solve my problem.
Desired outcome: plz add money on my wallet
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback.
Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Withdrwal problems
I had withdrawn money 8000inr(13/11/22)from 1xbet but not received my bank account still now,When I contacted 1x bet,They replied that I have given the wrong account number So they paid to another account number,It is a bank account that I have been using for five years and the same account number has been given there,Withdrawal that can be raised in the last five years to the bank account,Then how to send Connect Cash to an account that is not in my name,So help me get my cash back
1x providing deposits through via phonepay am deposited 2 times but not added my gaming account but my phonepay account debited money what is this who take responsibility
My deposit 2000 and 1000
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We will check all the information and get back to you with an answer
All the best,
1xBet Support
Replied
Login problem
Hi, security Department This is my account id
[protected]
My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.
I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.
I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.
Please let me log in with my account number and my password.
Desired outcome: Use my account
Helo! Why i didn’t received any solution about my account?
Also mentioned that my contacted email ticket id with security Department is Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit Issue [#[protected]]
Hi, security department this is my account id [protected]. My name is mahidi hasan. I had deposit problem 390bdt. Then I send mail to [protected]@1xbet-team.com. After 1day they reply to me have to send money 590bdt,&send no also by nagad/rocket/upay. I send money, but ditn't got deposit. I again send msg. They reply to me again have to send money 980bdt same way. I send money, again didn't got deposit. I send mail again, then say again have to send money, I didn't send money. Last two days ago I recieve 390bdt only in my bkash account. But 590+980=1570bdt didn't got. Now mail team again say have to send 1570, then they send 3140.
Sir plz help me, my 1570 bd taka.
![1xBet - Deposit Issue [#[protected]]](/images/complaint/full/1424317/166863535198859223.jpg "1xBet - Deposit Issue [#[protected]]")
![1xBet - Deposit Issue [#[protected]]](/images/complaint/full/1424317/1668635351538615499.jpg "1xBet - Deposit Issue [#[protected]]")
![1xBet - Deposit Issue [#[protected]]](/images/complaint/full/1424317/1668635594335204827.jpg "1xBet - Deposit Issue [#[protected]]")
![1xBet - Deposit Issue [#[protected]]](/images/complaint/full/1424317/1668635594392769503.jpg "1xBet - Deposit Issue [#[protected]]")
![1xBet - Deposit Issue [#[protected]]](/images/complaint/full/1424317/1668635594738907889.jpg "1xBet - Deposit Issue [#[protected]]")
Deposit Issue [#[protected]]
Attachment
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Account
Hi, security Department This is my account id [protected]
My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.
I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.
I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.
Please let me log in with my account number and my password.
Desired outcome: Please let me login and use my account
I create my account id and made deposit. Also win some money from casino.
After that i made withdraw request but it asked me to contact security Department.
So i did. They asked for my documents and selfie. I gave them too. After some time they blocked my account. And now i can't log in.
They also hijack my deposit money. Its really shameful activities by betting company.
My account number is [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.26 and 2.27:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Account verification
This is the fourth time of me writing a complain about my account verification I know my account is under verification and I want my account to be verified once and for all.
The problem is that 1xbet told me to login to my account and write the code I'm going to see on the screen on a piece of paper and I should write the day date on it and snap with it. I did what I was asked to do and they decided not to reply me anymore.This is more than 2 weeks ago.And anytime I login to my account I still see the same message after I've done what I was asked to do.
Account ID : [protected]
Desired outcome: My account should be verified once and for all
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. We kindly ask you strictly follow the instruction. If you'll have any additional questions, please feel free to contact us
All the best,
1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
1.BDT wallet No (User ID-Gaming ID): [protected]
2.Transaction ID: [protected]
3. Client phone No: [protected]
4. Rocket Agent phone No: [protected]
5. Time: 02:36 pm
6. Date: 07/11/22
7. Amount: 2300 taka
8. Screenshot + Video attached
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
My deposit section is locked
I deposit through Visa card than my account got restricted I want to withdraw my money but it is showing error that use same payment method for withdraw than I decided to deposit a little amount through local bank than withdraw all amount but now deposit section is not opening pls tell me the solution how can I withdraw my money
My Gaming Id : [protected]
Name : Muhammad Ali
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all 1xBet contacts
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