1xBet
Reviews and Complaints

Dear Sir/Madam,

It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.

After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.

I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.

Regards,

Sam Vai.

Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..

Slow/bad customer service

Dears,

Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.

I believe this is not a professional way to deal with your customers.

Please resolve my problem ASAP.

My User ID is [protected]

My user name is zizoo21

Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.

1. Gaming id:[protected]

2. Transaction id:9k51n5k9gn

3. Bkash wallet no:[protected]

4. Agent no:[protected]

5. Date and time:05/11/22 12.59 pm

6. Amount :2350 tk

7. Screen shor

I have placed bet on app with under 4 but when I placing the bet the score was already 5 but in app it was showing under 4 due to technical error i lossed the bet

My bet slip number is : [protected]

My account id is : [protected]

I was mail him for solve this but no reply. Why? Same thing another time? Every Time I have made a deposit that was happened.

Player ID: [protected]

Transaction ID: [protected]

Client No: [protected]

payment method: Rocket

Agent number: [protected]

Time: 11:09 PM (23:09:56)

Date: 22/11/2022

Amount: 8000 BDT

I have made the payment to 1x ([protected]@upi) Stephen Raj. With Upi reference number [protected]. My amount still not credited into 1x account. I attached my payment details below.

21/11/22 November,Tomorrow I deposited 300 Bangladeshi taka in agent chasout rocket number..but no money is added in my account..I sent email them but no response

My game id : [protected]

Transaction ID: [protected]

My rocket no: [protected]

Agent cashout no:[protected]

Amount :300bdt

Date and time: 21/11/22,3:46 pm

Screenshot proof of payment

Deposit transaction in the amount of 50000.00 IDR via epayment BNI Transfer Bank rejected by operator but i've transferred it 50000.00 IDR

ID: [protected]

20.11.2022

10.10 PM

I deposited 5000 pkr at 1xbet given bank acount named as Umair abbasi, after depositing money i fill up request form , i write every detail as transaction id etc , when i confirm the option its diplayed transaction not valid after this , i tried to create again request then the bank transfer option at 1xbet was vanished , i contacted many times to costumer support they d'not resolve my issue and still their is no bank transfer issue , it seemed to be fraud or a scam app 1xbet,

ID: [protected]

coupon number: [protected]

I bought a shot on target, the bet came, it is confirmed that it came in all official sources, I send them the summary of the shots, I write until the seconds of the shots, they do not accept, it is clear from yesterday that I have been dealing with this for years, I have been betting on their site for years, I know what the right shot is, they officially confiscated my money, this was the last bet, definitely do not mess with this site...

I have deposited 985 taka bdt on 17/11/2022 by nagad but its been two days still I didnt get my money on my wallet. Please check this issue and do the needful. Its an humble request.

Player id : [protected]

Transaction id : 71juoh30

Client no : [protected]

Agent number : [protected]

Time : 9.46 am

Date : 17/11/2022

Amount : 985

In the circumstances stated above, I pray and hope that your honor would be kind enough to solve my problem.

I had withdrawn money 8000inr(13/11/22)from 1xbet but not received my bank account still now,When I contacted 1x bet,They replied that I have given the wrong account number So they paid to another account number,It is a bank account that I have been using for five years and the same account number has been given there,Withdrawal that can be raised in the last five years to the bank account,Then how to send Connect Cash to an account that is not in my name,So help me get my cash back

Hi, security Department This is my account id

[protected]

My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.

I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.

I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.

I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.

Please let me log in with my account number and my password.

Hi, security department this is my account id [protected]. My name is mahidi hasan. I had deposit problem 390bdt. Then I send mail to [protected]@1xbet-team.com. After 1day they reply to me have to send money 590bdt,&send no also by nagad/rocket/upay. I send money, but ditn't got deposit. I again send msg. They reply to me again have to send money 980bdt same way. I send money, again didn't got deposit. I send mail again, then say again have to send money, I didn't send money. Last two days ago I recieve 390bdt only in my bkash account. But 590+980=1570bdt didn't got. Now mail team again say have to send 1570, then they send 3140.

Sir plz help me, my 1570 bd taka.

Hi, security Department This is my account id [protected]

My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.

I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.

I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.

I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.

Please let me log in with my account number and my password.

This is the fourth time of me writing a complain about my account verification I know my account is under verification and I want my account to be verified once and for all.

The problem is that 1xbet told me to login to my account and write the code I'm going to see on the screen on a piece of paper and I should write the day date on it and snap with it. I did what I was asked to do and they decided not to reply me anymore.This is more than 2 weeks ago.And anytime I login to my account I still see the same message after I've done what I was asked to do.

Account ID : [protected]

1.BDT wallet No (User ID-Gaming ID): [protected]

2.Transaction ID: [protected]

3. Client phone No: [protected]

4. Rocket Agent phone No: [protected]

5. Time: 02:36 pm

6. Date: 07/11/22

7. Amount: 2300 taka

8. Screenshot + Video attached

I deposit through Visa card than my account got restricted I want to withdraw my money but it is showing error that use same payment method for withdraw than I decided to deposit a little amount through local bank than withdraw all amount but now deposit section is not opening pls tell me the solution how can I withdraw my money

My Gaming Id : [protected]

Name : Muhammad Ali

I deposit each transaction 100 pesos in my account but i didn't recieve it at november 11,2022 9:50 am, then i tried to transact again but it got rejected and said that i have an outstanding request to top up my account but i didn't receive any of my deposits in my account

Account Ref No. That i send my deposits

1st Gcash Acc: [protected]

Date:Nov 11, 2022

Time: 9:50 A.M

2nd Gcash Acc: [protected]

Date: Nov 11,2022

Time: 11:33 A.M

Place: Batac City, Mariano Marcos State University

I would like to make a refund of my money because i didn't receive my money that i deposit. I appreciate your response.