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4.5 28 Reviews 1293 Complaints
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1xBet Complaints 1293

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10:25 am EDT
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1xBet My account blocked for no reason

Yesterday when I was asked to upload the document to security team for the second time because I have done that earlier last month and my account was verified. I was surprised to receive the message again. I submitted everything they asked of and I was told my account is under Verification that I should log in with a PC surprisingly, after logging in what I could see is a block appeal. Like my account has been blocked, I have #700,000 on that account. I have filed the appeal and now I was asked to wait for 72hours. Why was my account blocked in the first place, it's shocking. I know That 72hours would linger to one week. You have my info, you have my money and you still blocked my account. It's crazy. I trusted you guys

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Update by zeal young
Jul 23, 2021 5:59 am EDT

This is my account number [protected] .. I have a pending deposit of $730 that was successful but never reflected on my 1xbet account I was still waiting for it to be resolved as the info-team told me. Again the same account was blocked while I was trying to withdraw my $973 even though I had be asked for documents and verified last month. I was asked to fill a block appeal for which I have no idea why my account was blocked. I have a total of $1703 on my account.

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8:00 am EDT
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1xBet Withdraw problem

Dear sir. My name is preetham and this is my 1xbet gaming Id-[protected].
I withdrawed money from 1xbet of ₹5000 on [protected], 12:30 am and I got a messege from 1xbet as transaction successful but still the money has not been credited to my bank account. And I contacted customer service they told to wait 3hours but still I haven't received money to my account and I sended bank statement also but still they are telling to wait. I'm waited for so long so please solve this problem faster and give my money please.

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8:58 am EDT
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1xBet Fraudulent and frustrating services from 1xbet

Hello,

its been 7 days of trying to get my deposit from 1x bet without luck. I have provided every information and document they had requested for and I am still yet to get a solution to my problem. Please Help me, I wish I had know, I would not try to bet with this guys. they are so many people in the same boat online trying to get help or recover their funds without success. they frustrate you and make it clear they lack respect and dignity. Please help me talk to this fraudsters, this scums and [censored]s called 1xbet to please release my money.

Desired outcome: I want to withdraw my deposit, I dont want anything to do with this [censored]

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Update by fortunemario
Jul 20, 2021 6:05 am EDT

Here is my ID [protected], tell me what is going on. You are fraudulent and you 1xBet know what you are doing. You are trying so hard to frustrate a lot of people, this is terrible. Cypriot will never change, ignorant bunch of [censored]s. Unblock my account let me get my money and move on fools

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7:06 pm EDT
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1xBet Unable to withdraw my winnings

I won a bet of $455, 1xbet is requesting for documents which I provided everything for them still they are saying Without providing the requested files any further actions are impossible. All further messages from you will be ignored.

this is the greatest act of racist for African, you people are fraudulent, if this issue is not resolve I will blackmail you people in Africa this is my id no [protected]

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Update by sunday agbolade
Jul 17, 2021 7:17 pm EDT

Please help to rectify asap

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6:24 am EDT
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1xBet Football

I stake a game of 2 odds over 0.5 and i won
The match between Zp sport-petrzalka
Otelul Galati vs Husana Husi and i win the game but is showing status—-Lost. So what's really happening?

Desired outcome: I want to cash out my money

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12:05 pm EDT
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1xBet Account Banned and Funds Lost

My account has been blocked since 21/06/2021.

Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer).
All this process only occurred after a withdrawal attempt.

Long time. I wait for your help.

After that, they blocked my account, they do not answer my e-mails and I cant withdraw my funds.

So I'm asking for help to get back my money. Its mine.

My account id is [protected]

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1:32 am EST
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1xBet 1xbet scammers and burglars

I do not recommend 1xbet to bet they are lying scammers and thieves never answer the emails.
I no longer want my account, I just want my money back and by no means do they tell me when or how they will return it to me.
their service is a complete mockery.
I am about to be forced to take legal action if 1xbet does not refund my money.

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10:27 am EDT
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1xBet Cheating rules unfair bonus amount

1xbet louda chuthiya sale cheaters they are they given Friday bonus 4000 after winning also thry taken amount from my wallet 1xbet [censored] I sended so many mails but no reply louda sale chuthiya worst chuthiya sale looting money from public very worst site site always struck and while placing bet they will make site they will get monei worst chuthiya sale I will give complaint to cyber crime

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9:46 am EDT
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1xBet issue with verification

my id .[protected]
name.Rakesh singh
hello sir i am having issue with withdrawal and live games . i have submitted all the documents to security team which they asked me for and it has been 12 days they r giving me same answer which is wait for a notification now i have no money on me and this is very worst situation for me during covid-19 i beg you for money i put all money in 1xbet pls work on my issue and resolve it asap i hope i will get a good news so thanks

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7:26 am EDT
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1xBet account unfairly blocked

Hi, my name is Jerson with the only account in the game id: 3 0 2 9 7 6 1 8 7 which was unfairly blocked due to a false accusation of duplicating account.
provide all my personal information, it is not fair that my account is suspended for a reason.
I don't have another 1xbet account, the one they blocked me is the only one I have.
I am new in 1xbet I have not more than a month and trust for recommendations on the internet.
I want at least to return the money deposited, they are my personal savings.

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Update by jerson zevallos gavilano
Jul 15, 2021 10:08 pm EDT

I need my money!

Update by jerson zevallos gavilano
Jul 14, 2021 1:27 pm EDT

1- I never had a duplicate account, it was my first time with 1xbet.
Maybe my mistake was putting a promotional code for a website when I opened my account.

2- When and how do I get my money back, many hours have passed and I still don't have my money in my bank account, I need it !
my account is totally blocked and I can't even enter to withdraw my invested money.

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4:47 pm EDT
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1xBet Withdrawal

Hello
It has been 7 days I have submitted all the documents to security team for a withdrawal issue but so far I got no solution to my problem pls I am so tired of waiting and I want to make a request that kindly pls resolve my issue asap
This is my id and name and passport number
[protected]
Rakesh singh
N9700290

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4:11 am EST
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1xBet 1xbet account is blocked

Member id : [protected]
Login no. +[protected]
Nid: [protected]

Last deposit : 10000/-

Please sir Give back my id

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11:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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1xBet Withdraw

1xbet is cheater. They do not pay for my withdrawl. They bring an excuse every day.It is now four days.23000tron (trx) .

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8:01 am EST
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1xBet My game won and show i

My game is won and my id show in loss what is this

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1:16 pm EDT
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1xBet Totally cheating with me

Member ID: [protected]

My account is blocked due to multiple account creating violence.

I Emailed Security team several times, but they didn't give a single response.

I need someone to help.

I have already started to spread this message that whenever You will profit from 1xbet. 1xbet blocked you for nothing.

1xbet.com Facebook official page didn't help to get my back.

They blocked my ID without any caution.
Actually, I didn't know multiple account violence. That's why, 1xbet blocked my ID forever.

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Mehera Banu
DHAKA, BD
Sep 18, 2021 5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My gaming I'd: [protected]
I registered the account in February 2021, for the first time I made deposits for a total of about 18072 USD.I was deposited from 1xbet cash agent. My agent was in problem that's why I submitted a claim for change my agent. In February, my account was blocked without explanation, the account is still blocked, I fulfil all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents:

1.Photo of the National I'd card both side.
2. Deposit slip.
3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms
2 completed questionnaires and sent by post to Ukraine.

Notarized certified National I'd card sent by post to Ukraine.

2 Skype conferences, where I answered all the questions.

Photo utility bill and birth certificate.

In the rules of 1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point, to my questions:

#What is the procedure that is carried out with my account?

#What are the replicas for this procedure?

#What kind of violations do I suspect?

#The timing of this procedure?

#A complete and concise list of necessary documents for its completion.

#Explanations that the rules do not specify specific documents that can request 1xbet.

I did not receive an answer, they ignore me and one answer comes to all my letters:
“Your account is under investigation, you need to follow the instructions listed on the site."

#I contact with 1xbet India facebook messenger now they didn’t respond.

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10:30 am EDT
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1xBet Money vanished frm my wallet

15 days ago automatically my 1xbet account was logged out and thn when i tried to log in back its not happening tried many times to create new password using frgt password option but still it's showing invalid user id or mail. I tried putting my registered mail id / phone no / customer id but none of ths is accepting there is (3300 to 3500)rs in my ACC but I'm not able to log in back so tht I can gt access to play using tht money. Mailed so many times on 1xbet offical website fr india but they are not replying back last time also bcoz of deposit request issue my 2000 rs went missing and I have still not got tht. 1xbet is just loosing their trust frm me. This is a fake site which eventually eats all ur money I have atleast paid 25000 rs in my 1xbet wallet to play u can check my history of transaction and bets. Im one of their valuable customers if things will happen like ths thn I'm not intrested anymore playing on ths site. Customer representative also only ask what's ur issue but after telling thm no body replys back. Seriously very very worst customer service thy have . 22bet is 1000 times better il say thy revert u very quickly and resolve problem. My customer id is [protected].Hope I get justice ths time

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3:00 pm EDT
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1xBet Deposit amount not added to gaming wallet

I have added 20000 through debit card it's been 5 hours my amount not added to gaming account, and 1 hour back added 40000 rupees through upi fast which is also instant deposit payment but still they have not added my gaming balance pethatic customer support no one will respond even you say mentally unstable I'm and tried to suicide also because of there in capabilities of adding my amount to my wallet very poor application

Desired outcome: If my 60000 add to my gaming wallet it will be helpful

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2:09 am EDT
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1xBet Account is blocked

Sir.
I didn't get any solution.
I didn't know Multiple account rules of 1xbet.
That's why, 1xbet blocked my id.
They should give me only one chance and Warned me about multiple account creating policy but they didnt.

Please give back my id. I will never any account. I will continue only this account which is blocked.

Please Do it for me as humanity

Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT

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Update by Nayem Bhueya
Jun 26, 2021 1:26 pm EDT

My Account is blocked due to multiple account creating violence. You blocked my id its ok. But My Existing balance in my account 28898 BDT. Give me. And then block.

Its my right to get my existing balance
Sir.

Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT

Resolved

Give me back my id anyway

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4:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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1xBet account blocked and deposit money freezed

User id : [protected]
Hello team,
please review this account. its been closed by your security team stating i have duplicate account which is totally false statement
I have only 1 account and i provided all documents required.
this is only done by intension not to pay my money.
i deposited 47000 INR and at time of closure it was 50000 INR in account
take your winnings and atleast give back my deposit 47000 INR. guys im in very difficult situation in covid pandemic . this money is gonna save one life. please refund my deposit literally begging you.

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Update by Dheerajr
Jun 23, 2021 7:04 am EDT

user id [protected]

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4:56 pm EDT
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1xBet My 1xbet account is blocked. I can't login. Help me

ID: [protected]
Email Address: dr.[protected]@gmail.com
Member id: [protected]
Login no. +[protected]

I can't login into my account.
I Emailed several times to this address
[protected]@1xbet-team.com. But i didn't get any response.

Please help to get back my account.
My account had 28890 TK/ BDT

Please help.
My mail : dr.[protected]@gmail.com

Desired outcome: Within 72 hours

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Update by Nayem Bhueya
Jun 24, 2021 2:08 am EDT

Sir.
I didn’t get any solution.
I didn’t know Multiple account rules of 1xbet.
That's why, 1xbet blocked my id.
They should give me only one chance and Warned me about multiple account creating policy but they didnt.

Please give back my id. I will never any account. I will continue only this account which is blocked.

Please Do it for me as humanity

Member id: [protected]
Login no. +[protected]
NId: [protected]
Last balance : 28898 BDT
Last Deposit : 10000/- BDT

Update by Nayem Bhueya
Jun 22, 2021 4:00 am EDT

Member id: [protected]
Last deposit : 10000/- BDT
Login no. +[protected]
Last Balance : 28898 BDT

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
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