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23andMe Reviews 16

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23andMe 23andMe Review: Exciting Results, Vague Information, and the Search for DNA Relatives

I gotta say, I was pretty excited to finally get my results from 23andMe. The wait was a bit long, but hey, good things come to those who wait, right? Overall, I think it was worth it. I mean, how often do you get to learn about your own DNA?

That being said, I did find some of the information to be a bit vague. Maybe it's just my particular DNA, or maybe it's something else entirely. Either way, I was hoping for a bit more detail. But hey, I'm not a scientist or anything, so maybe I'm just being picky.

One thing I was really hoping for was to connect with some DNA relatives. You know, find out if I have any long-lost cousins or something. Unfortunately, I haven't had much luck in that department yet. But I'm not giving up hope! I know these things take time.

Overall, I'm really glad that 23andMe exists. It's pretty amazing that we can learn so much about ourselves just by spitting in a tube and sending it off to a lab. And who knows, maybe one day I'll find out that I'm related to some famous person or something. A girl can dream, right?

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23andMe Discovering My Ancestry and Meeting Long Lost Relatives with 23andMe

Been a member of 23andMe for like 3 years now and let me tell you, it's been a wild ride. I was so pumped when I found out I had over 900 DNA relatives! I even got my cousins and sons to sign up just to make sure the accuracy was on point. The results ain't always what you expect, but they're always interesting. I even met some of my DNA relatives through 23andMe and then went to visit them in Finland, where my ancestors are from. It was a trip of a lifetime, let me tell you. I highly recommend 23andMe to anyone who's curious about their ancestry and wants to connect with long lost relatives. It's worth every penny!

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23andMe Disappointing Results from 23andMe: Why I'm Switching to CRI Genetics

So, I tried out 23andMe and I gotta say, I wasn't too impressed. I mean, sure, they gave me some ancestry results, but they were all over the place and didn't really make sense. I'm mixed race, with European, African, and Native American heritage, and I was hoping to get some more specific information about my genetic background. But instead, I just got a bunch of random answers that didn't really tell me anything.

Honestly, I was pretty disappointed. I've heard good things about CRI Genetics, so I think I'm gonna give them a try instead. From what I've heard, they're a lot more accurate and reliable than 23andMe. Plus, they actually give you meaningful results that you can use to learn more about your ancestry and genetic makeup.

Overall, I wouldn't really recommend 23andMe. If you're looking for accurate and informative genetic testing, there are definitely better options out there. Save your money and go with a company that actually knows what they're doing.

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23andMe Disappointing Experience with 23andMe: Terrible Customer Service and Faulty Family Tree

I gotta say, I was pretty disappointed with 23andMe. The Family Tree thing they got going on is all messed up. I tried calling them a few times to get some help, but they kept hanging up on me or making me wait on hold for hours. And when I finally got through to someone, they weren't even a supervisor like I asked for.

I even tried to get a refund, but they just hung up on me again. It's like they don't even care about their customers. The only reason I bought this thing was for the Family Tree, and it didn't even work right. It was down for weeks and when it finally came back, it was all messed up.

Honestly, I wouldn't recommend this to anyone. The customer service is terrible and the product doesn't even work right. Save your money and go somewhere else.

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23andMe Review: 23andMe's Genetic Testing Services - Affordable and Informative

23andMe is a pretty cool company that offers some pretty sweet services at prices that won't break the bank. They even do testing that you can sometimes qualify for, which is pretty rad. Right now, I'm waiting on some genetic testing results for a study I qualified for about Bi-polar. They're gonna send me the deets on what diseases I'm more likely to develop and my genetic make-up, which is super helpful since I'm adopted and don't have any family history to go off of.

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23andMe Inaccurate DNA Results: A Review of [Website Name]

This website is pretty cool, but I gotta say, the DNA results ain't all that accurate. My mom sent in samples for me, my brother, and herself, but the results were kinda messed up. According to the site, my brother doesn't share much DNA with my mom, but I do? That don't make no sense. My mom's supposed to be my mom, right? Plus, my brother didn't have any French or German in his results, even though my mom had a lot of that in hers. How can that be? It's not like my brother was switched at birth or anything - he looks just like my dad. They gotta fix this stuff up, man.

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23andMe Disappointing Experience with 23andMe Registration and Payment Process at WalMart

I went to WalMart and got myself a 23andMe kit. I followed the instructions and went to their website to register the kit. I also bought the service they required and got an email saying that they took the money out of my bank account. But then they told me that I didn't do it in the right order, so I didn't actually pay for the service. They said I could ask for my money back, but I'd have to wait two weeks and then buy the service again. It's really frustrating.

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23andMe Disappointing Experience with 23andMe: Delayed Results and Poor Customer Service

23andme.com is a website that has been advertising a lot lately. They seem to be very popular, but I'm not sure if they can live up to the hype. I sent in my DNA kit in mid-January, and I still haven't received any results. All I got was an email saying that they were behind with the results. I paid $199 for this service, and I expect better customer service. I wish I had spent my money somewhere else! There are a lot of other options out there. Ancestry DNA was much better at getting my results back. I sent them my DNA kit one week after I sent it to 23andMe, and I've already had my results for 2 weeks now.

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23andMe Disappointing and Inaccurate: My Experience with 23andMe DNA Test

I recently tried out the DNA test from 23andMe and I have to say, I was pretty disappointed with the results. I was expecting to get a clear picture of my genetic ancestry, but instead I got a bunch of confusing and inaccurate information.

For starters, the test showed that I had more than 1% Native American ancestry on my mother's side. This was a total shock to me, since my mother immigrated from Asia just 25 years ago and no one in her family has ever lived in America. If I really did have that much Native American ancestry, my mother would be able to claim it as part of her heritage. It just doesn't make any sense.

On top of that, the test also showed that I had a substantial amount of French and German ancestry on my father's side, even though my father and my sister had none. How could this be possible? It just doesn't add up.

When I reached out to 23andMe to ask for a retake or a refund, they flat-out refused. They knew that their results were inaccurate, but they didn't want to admit that there was a problem with their testing method. It's clear to me that this company is more interested in selling test kits than in providing accurate results.

All in all, I would definitely recommend staying away from 23andMe. Don't waste your money on their DNA test kit – there are plenty of other companies out there that are more reliable and trustworthy.

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23andMe Review of 23andMe DNA Testing: Good General Info, Lacking Personal Details & Hard Copies, Navigation Needs Improvement

23andMe is a DNA testing company that provides a fair amount of generalized information, but not much personally detailed information. As someone who took a DNA test, I expected more, but maybe I am just too naive about what can be accomplished with spit. However, if more people were to participate, then I'm certain there would be a greater number of details given out, and more connections made. Unfortunately, the precedent for websites is even if you gain a big audience, you can lose it in short time; and if you start with an audience that is not very large, you will soon disappear off the web. Shared sourcing would be good in this case. It would be great if all genealogy and DNA sites could, if not join into a single entity, at least coordinate with one another, and allow their customers to use each other's sites.

The most disappointing thing about 23andMe is that all the information regarding my DNA was made available on the ever-changing, sometimes disappearing, internet, and spread across many pages, sometimes a bit confusing; and not one single hard-copy of anything was mailed to me. For the hundred dollars or more that most people spend, they should be able to afford something on paper. It would be great if even the general information and a few charts were sent, that would be a plus.

The second most disappointing thing is navigation. The website does not have clear-cut menu break-downs. I have had to go through several pages, reverse direction, and go through pages again, to find what I was looking for. And some things I discovered entirely by accident; and had difficulty finding them again.

However, in 2021 October, after eons of inactivity, I have received a new connection. 23andMe has added several types of comparative information for myself and my connection. I like this more. I'm increasing the rating by one point. I told you they could do better, and they are!

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23andMe Complaints 6

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6:32 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been unable to get into my account since 23andme requested that I change my password. I tried again this morning after several days and got the message that I am locked out after too many password attempts. I have contacted the company and all I got was a link to change my password. So, I did once again, to no avail. The last time I contacted the company, I did not get a response.

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9:08 pm EDT
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23andMe 23andMe Review: Frustrating Wait for Results and Customer Service Struggles

So, I tried out 23andMe and I gotta say, it's been a bit of a bumpy ride. I was really excited to get my results, but unfortunately, they haven't been able to give them to me yet. I've been trying to get in touch with their customer service, but it's been a real struggle. They keep sending me the same message over and over again, and it's starting to feel like I'm talking to a robot or something.

Honestly, it's been pretty frustrating. I feel like I've been waiting forever to get my results, and I'm starting to wonder if it's even worth it. I mean, I know they're supposed to be really accurate and everything, but if I can't even get my hands on them, what's the point?

I will say, though, that the website itself is pretty cool. It's really easy to navigate, and there's a ton of information on there about genetics and stuff. I've learned a lot just from browsing around on the site.

Overall, I'm still holding out hope that I'll eventually get my results. But right now, I'm feeling pretty frustrated with the whole thing. If you're thinking about trying out 23andMe, just be prepared for some potential hiccups along the way.

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8:26 pm EDT
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23andMe Disappointing Results and Refusal of Refund: My Experience with 23andMe

I gotta say, I was pretty disappointed with 23andMe. I mean, their results were just plain wrong most of the time. It's like they didn't even try to get it right. And when I asked for a refund, they just flat out refused. Can you believe that? I'm not gonna take this lying down though. I'm gonna get my local district attorney involved and make sure they pay for what they've done. Honestly, I wouldn't recommend this company to anyone. It's just not worth the hassle.

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Is 23andMe Legit?

23andMe earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 23andMe to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, 23andMe is known for their high standards and safety. If you're thinking about dealing with 23andMe, it's wise to check how they handle complaints.

We found clear and detailed contact information for 23andMe. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

23andMe has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

23andme.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

23andme.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

23andme.com you are considering visiting, which is associated with 23andMe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

23andMe website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

23andme.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on 23andme.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While 23andMe has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • 23andMe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to 23andMe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:35 pm EDT
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23andMe customer service

Everytime i have called i received a bs run around, and when i asked to speak to a manager there was supposedly no manager. some guy named rome said they didnt have a manager. my kit was bounced around, i was told that i would receive a email within 2 days, did i receive it (nope) and nobody had actual answers. Several people that i know have sent their kits in either a week or two after my kit was already received, and their results were back literally 2 weeks later. then i was told that i didnt have a kit . this is a complete ripoff and poor customer service !

Desired outcome: I want my results as well as everyone at the call center to be retrained.

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1:14 am EST

23andMe False Advertising

I subscribe to your email and appreciate what you offer consumers; however, I was taken in by the title of your tonight's email: "Pre-Black Friday: 23andMe". (Pre-Black Friday: 23andMe PromoPro.com To [protected]@yahoo.com Today at 9:50 PM PromoPro logo Top offers Clothing & Accessories Electronics Department Stores Newest Offers From Your Favorite Stores 23andMe Advances in genetics that get people talking Expires: March 2, 2016) I followed the link to the 23andMe website. When I arrived at the website, it was an offer for their new DNA test at the full price of $199.00. No coupon, no promo code, nada. I was really excited to see that a deal from 23andMe was being offered on your site, as I really want to buy their new test, but not at full price. Please, don't get people to check out your site by luring them in with a false offer. I wasted a lot of time going through your offers, hoping that 23andMe might be listed with the other stores on your list.

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6:47 am EST

23andMe Avoid them

I was disappointed with the website www.23andme.com, because I, my brother and mum submitted them our DNA. And the results were shocking and fault, because we checked these results in other place. Also it was very inconvenient to contact them, because they didn’t provide phone number or emails. It was possible to reach them only through Facebook, but they responded very slowly here. I won’t advise to use the services of this company and better avoid them.

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Andrew Timothy Price
Tiverton, GB
Aug 22, 2022 3:07 am EDT
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Having posted my DNA sample, after months the company admitted it had lost it. I asked for a refund. They said it would be in my account within 7-10 days. " weeks later it hasn't appeared.

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Wendy Yemm
CA
Oct 31, 2018 7:20 pm EDT

Charged my credit card twice and are refusing to refund my money, stating they "can't find my account". Now I am out $300 CAD because they refuse to refund my money. Crooks!

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About 23andMe

Screenshot 23andMe
23andMe is a personal genomics and biotechnology company that provides DNA testing and analysis services to individuals. The company was founded in 2006 and has since become one of the most well-known and respected names in the field of genetic testing.

The company's mission is to help people understand their genetic makeup and how it affects their health and wellbeing. To achieve this, 23andMe offers a range of DNA testing services that allow individuals to learn more about their ancestry, genetic predispositions to certain health conditions, and other important information about their genetic makeup.

One of the key features of 23andMe's DNA testing services is the ability to provide customers with personalized health reports based on their genetic data. These reports can help individuals identify potential health risks and take proactive steps to prevent or manage certain conditions.

In addition to its DNA testing services, 23andMe also conducts research on genetic data to help advance our understanding of human genetics and develop new treatments for genetic diseases. The company has partnered with a number of academic institutions and pharmaceutical companies to conduct research and develop new therapies based on genetic data.

Overall, 23andMe is a leader in the field of genetic testing and has helped millions of people learn more about their genetic makeup and how it affects their health. With its innovative DNA testing services and commitment to advancing the field of genetics, 23andMe is poised to continue making a significant impact on the world of healthcare and biotechnology.

Overview of 23andMe complaint handling

23andMe reviews first appeared on Complaints Board on Dec 26, 2013. The latest review passwords was posted on Nov 22, 2023. 23andMe has an average consumer rating of 1 stars from 16 reviews. 23andMe has resolved 0 complaints.
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  1. 23andMe Contacts

  2. 23andMe phone numbers
    +1 (650) 938-6300
    +1 (650) 938-6300
    Click up if you have successfully reached 23andMe by calling +1 (650) 938-6300 phone number 0 0 users reported that they have successfully reached 23andMe by calling +1 (650) 938-6300 phone number Click down if you have unsuccessfully reached 23andMe by calling +1 (650) 938-6300 phone number 0 0 users reported that they have UNsuccessfully reached 23andMe by calling +1 (650) 938-6300 phone number
    +1 (650) 961-7152
    +1 (650) 961-7152
    Click up if you have successfully reached 23andMe by calling +1 (650) 961-7152 phone number 0 0 users reported that they have successfully reached 23andMe by calling +1 (650) 961-7152 phone number Click down if you have unsuccessfully reached 23andMe by calling +1 (650) 961-7152 phone number 0 0 users reported that they have UNsuccessfully reached 23andMe by calling +1 (650) 961-7152 phone number
  3. 23andMe address
    1390 Shorebird Way, Mountain View, California, 94043-1338, United States
  4. 23andMe social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
23andMe Category
23andMe is ranked 8 among 782 companies in the Internet and Software category

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