I never write reviews, but this experience has made my exception rule. We prepaid for a pick up at LAX 2 weeks in advance. Upon landing at LAX I received a text that they were not going to honor their commitment and left us stranded curbside with luggage in hand looking for a ride. Not knowing anything about LAX transportation, I attempted to call them a dozen times hoping they could at least give us guidance on how to get a ride to Orange County. They never answered my calls, even after letting it ring for 15 minutes. I still wouldn't have wasted my time with a review except this morning, 3 weeks after the incident, I checked my credit card statement and still have not received a return of funds. Now I had to spend more time with the credit card company filing a dispute and sending documentation of the issue. What a waste of time.
We finally found our way off site to where Uber and Lyft drivers were staged and received a ride home from the best Lyft driver we have ever had- And it was the same price we paid 24-7 Ride!
Do yourself a favor and try Uber, Lyft, or any other alternative, but don't give this company your business.
Claimed loss: $126
Desired outcome: Receive refund. Adjust your rating of this company. Clearly your litmus test is missing the mark. Far too many stories with identical experiences. Leaving prepaid customers stranded is an "acceptable" practice they regularly employ.