24 Hour Fitness
Reviews and Complaints

I could not agree MORE!

Online I received a 7 day Pass which explicitly states, "Pass good at multiple locations". I specifically asked about this as I wanted to try different aerobic classes and have a limited schedule so multiple locations would allow me to match the classes I wanted to try with the days I had available. I took the pass to the "home" club I was required to select and they gave me another 2nd pass which they told could only be used at their gym unless I signed up immediately for a membership. Isn't that fraud to advertise something in writing and then not provide it?

I had an emergency and had to get to a restroom fast. I saw my old Gym at Market St in (San Francisco) so I decided to go in say hello and use the bathroom. They said no cause I cancelled membership I am no longer entitled to use the bathroom.

Given that it was an embarrassing emergency I went to use the bathroom anyhow. An employee was waiting for me outside the bathroom. He addressed me by my first name - cause he was affiliated with that Gym when I was a member. He told me I was trespassing. I asked to speak to the District manager about the bad PR they are engaging in. They got defensive and refused to give me his contact information. When I insisted they called the Police and asked that I be removed from the premise. I think they are in part motivated by racism and hate for their customers or potential customers. It would have been an opportunity to win me back as a customer but they prefer the sneaky tactics of getting people to pay and not use what they paid for than to establish a friendly welcoming relationship with people.

Do not sign up with 24hrs fitness they are all about separating you from your money. The human element is lacking from their conduct.

I keep getting contacted on my cell phone by the credit dpt regarding some guy I don't know. I finally called 24 hour fitness to tell them to stop calling me...they promptly hung up on me. I could only imagine what it would be like to be an actual member of this shoddy establishment.

Incredibly GREEDY! I have been a loyal customer for 5 years. Was out of the country for 3 months (they couldn't bill my credit card). Kept working out for 3 months after the return without ANY cancellation notice. After multiple calls and promises from Customer Care (I was willing to pay ALL of the past dues) they told me they had NO notes of my call on the account and ADVISED ME TO VISIT MY FRIENDLY LOCAL SALES REP for another pleasant sales session (everybody knows what those are like).

I WILL STAY AWAY FOR LIFE.

You're ridiculous. You blame them for your lack of discipline and commitment. They didn't see you motivation, they sold you an opportunity and the equipment needed to take care of yourself. You can't expect them to call you and remind you to come and use your gym membership.

The fact that they can count on selling memberships that will rarely get used is a sad commentary on our culture not on their business. The fact that you think they owe you more than good place to work out is just the same, as sad commentary of American culture that wants to be fit but expects to be able to buy their way to it.

You have hit it on the nose. If you truly want to support a fitness company try your local Recreation Center offered by your city. At least then your money is going towards your community not a horrible corporate business like 24 Hour Fitness. My complaint comes that after canceling our membership (due to the current economic downturn) they continued to charge my debit card for dues. When I contacted their outsourced "customer service" (if you can call it that) they offered no explanation and talked in circles. Now I am going to have to dispute the charges and most likely change my debit card to prevent future unauthorized charges, both a major pain in the butt. At least their treatment of me as prompted me to file a complaint with the BBB and visit web pages like this to spread the word.

I signed up with 24hr fitness about four months now. the first couple of weeks i trained at elk grove ca location. there was a incident, i saw a man rolled a short knife (5" blade) in a small towel in the locker room. i reported to my trainer the next day and I decided not to go back there. I have been working out at concord sun valley mall location after the incident. both of the stores are full most of the time. i hated that i had to wait for so long when needed the equipments or lose my spot when i went to get some water.

their sale people talks highly about the place and very pushy to get people in. once you sign up... they dont know you or dont care. i took my friend there the 2nd time. they tried to make her sign up. i told the lady that she is my guest and she raised her hand in front of my face (sheeeee). i told the manager (Carlos) but this customer service was a poor as the girl.

BINGO! This is precisely the formula employed by most "health clubs". They take your money and hope you never return, this leaving room for the next group of marks with money.

The trouble is, which gyms are in it for your health instead of only your money?

I am a member of the Everett location. The shower head in the pool area has been pulled off the wall and has been that way since Monday, January 7th. This is posing a health hazzard; as most people do not want to walk all the way back to the dressing room to take a shower before entering the pool. This is a very serious problem. There are health concerns because of the people walking from the steam room, or sauna and getting directly into the spa or the pool. The should not continue.

i love the 24 hour fitness i work out at. Ive never had a problem, the employees are not pushy, and the equipment is well maintained.

DO NOT SIGN A CONTRACT WITH ACHIEVE 24 HOUR FITNESS IN HACKETTSTOWN, NJ. I MOVED 90 MILES AWAY . I NOTIFIED ABC FINANCIAL, THEY REQUESTED A COPY OF MY LEASE. I PROVIDED THE LEASE AND THEY CONTINUED TO BILL MY CREDIT CARD FOR AN ADDITIONAL 3 PAYMENTS STATING THEY DIDN'T GET MY ADDRESS AND SIGNATURE. THEY ARE CROOKS AND DIFFICULT TO WORK WITH.

I signed up with this company and used the service only once. When I went in a second time I had no card so I asked the attendent to just look me up and use my ID...he was rude, refused and told me I had to pay right then and there for a new card.

At that time I cancelled and later...4 years later found that they were deducting from accounts I had on auto pay! I am trying to get that money back!

DON'T EVEN TRY TO SIGN UP FOR A ONE-WEEK USAGE - IT CONVERTS AUTOMATICALLY TO A ONE-YEAR AND YOU ARE CHARGED!

Signed up on a business trip to use the gym with payment of $40 for one week at 24-hour fitness in Las Vegas in March 2007; after the week was over they sent a "debt" for $59.69 to a collection agency, National Asset Recovery Systems, Inc. of Chesterfield, MO. Apparently the forms presented as a "one week signup" convert automatically to a full-year $99 membership unless you specifically cancel the arrangement with them! The collection agency has no information about the origin of the debt, simply insists on collecting it, and 24-Hour Fitness assures us that it's been "taken care of, " yet the collection agency keeps sending dunning notices.

I signed up for a 24hour fitness membership over a year ago, I had my account for four month at which point I requested to have it "frozen" indefinitely untill I was ready to return to the gym. I was assured that this was okay and to simple come back to the gym and ask for my account to be re-activated. after having my account frozen for about 6 months I recieved a notice from my bank that I was overdrawn because 24 hour fitness charged me three months worth of membership fee's all at once! I imediately went to the sales associate at my gym to figure out why this had happend. He told me its gym policy to reactive any frozen account after three months, he also told me that they had billing "issues" the past two months which is why I recieved such a large bill the third month of my accounts reactivation. I told him I was assured by another associate that my account would remain frozen untill my consent and that I wanted a full refund. I had to return to this guy three times to get this porblem worked out, each time I was told I would have the funds in my bank account within weeks. By the third time I went to talk to this guy he pretended to not even remember my situation and was to buisy to assist me. By this time I was so fed up I had another associate cancel my account. Its been a year and I have not seen a penny from them. If there really is a class action lawsuit going on against 24 hour fitness I want in!

not only do they rip off the clients, their employees too.

http://24hourlawsuit.com/

I signed up for 24 hour about a month ago. When I signed up they told me about the training sessions. I bought 10, and they too told me that i could stretch them over a year! I thought that great but then I was told to achieve best results i should go at least twice a week at minimum.

I listened and for the first 3 weeks I went twice a week. I was loving it, sure enough I became more comfortable working without guidance so now for the remainders of my session i go every week and a half!

Stop being such a complainer!

However, their financial department in Jamaica is super ANNOYING they called me 8 times between Friday at 3:00 pm and Saturday at 8:00pm!

Sub: Horrendous and misleading tactics

I joined 24 hour fitness in Jan of this year. At the time that I sat with the "Sales Manager", we discussed one very important aspect of my life - that I am a somewhat recent stroke survivor. On the initial application I completed every item necessary including health problems and my recent incident. The sales person continued to do his used car sales tactics and told me they were having a personal training contest, at which point he got me to sign up for 10 personal training sessions. Yes - I bought it when he kept lowering the price and we joked about the contest. During that time I mentioned my health condition to him and asked that I get a trainer who was able to work with and understand such problems. I also asked him if this would be a problem for training. He assured me it would not, took my money and sent me on my way. Their trainers are SO overbooked that I couldn't even get a session set up for over 4 weeks. That is where I met my trainer, who, by the way, is not professionally trained as I was promised by the sales guy. My trainer put all of my info in the computer only to tell me that he would not be able to train me until I had a medical release completed. I took the medical release to my doctor who refuses to let me work with untrained professionals in fear I could easily get injured and declined to release me. I took this back to 24 hour fitness only to be told that my 3 day right of rescission had passed and they would issue no refund for training OR the hideous amount of money I had to put down for the membership itself. So they have over $500 of my money for a month of crappy membership. I argued that the sales person should have given me this release up front so I would have had time to get it completed, but since they took so long to book training I could not have possibly known this would be necessary. I have left sooooo many messages with different people, to no avail. I have never received a return call and a personal visit got me a closed door. This has now been going on for months and I am sick about it. What a sham, they mislead you, take your money and then hide. This company needs to pay for it's misleading used car sales tactics.

For any of you out there that are looking to sign up for personal training sessions with 24 hour Fitness - DO NOT DO IT! DO NOT DO IT! DO NOT DO IT!

I was scammed, and plain old ripped off by this company.

When I signed up on New Year's Day, the sales man told me that I could pace my 6 sessions over 6 months! I paid $250 for these sessions. Then, when I met the trainers, they ALL insisted that I "train" twice a week MINIMUM for "best results" and then "buy more sessions".

Bait and switch anybody?

When I complained to the manager, he had the nerve to tell me I was LYING and that his salesman would have said no such thing! JERK!

My very first "session" comprised for measurements, and 20 minutes on the treadmill. THAT WAS IT. I was asked to come back for "session # 2" to discuss my goal, exercise plans etc. Oh, and their nutritional "plan" is full of "supplements" that THEY SELL! I was also asked to sign a contract that said (in small print) that supplements would be "recommended" and that I agree to buy these supplements. Yeah...right! I'm on multi-vitamins and don't need their calcium supplements, as I told their "trainer" and her response was that it was "recommended" but not mandatory! But I still had to sign it... IGNORE THE SMALL PRINT, SHE SAID! In addition, you have to sign a sessions log - an UNFILLED log - which, if they wanted to, they could fill up and your signature would be right underneath, giving the impression that you actually had all those sessions even if they hadn't given you the time of the day.

Rip off, anyone?

Wait ... it gets even better (or worse). I was told I couldn't get a refund, even for dissatisfaction with "service" (or lack thereof) because "their system doesn't allow them to issue refunds". When I called corporate office, they informed me that the local club needs to issue refunds.

So basically, these folks bait and switch customers, lure them in with misrepresentation, then try to bleed every dime out of it and even accuse the customer of lying.

So in a nutshell, my suggestion to all of you - DO NOT GO TO THIS COMPANY. These have not one BUT TWO PENDING CLASS ACTION LAWSUITS AGAINST THEM FOR MISREPRESENTATION AND FRAUDULENT BILLING, they had ONE employee class-action lawsuit and they only recently paid $2.5 million to settle a sexual harassment lawsuit. You'd think that they couldn't go any lower, but they're actively TRYING! Never say never... is their motto, except when it comes to customer (DIS)SERVICE.

hola yo hace mas de un año cancele y alos meses mi esposo lo hizo un mes despues de k mi esposo cancelo, le estuvieron haciendo cobros mensuales, el primer mes el hablo y le dijeron k le iban a rembolsar su dinero el siguiente mes le dijeron lo mismo y nada, pasaron 6 meses y me moleste mucho y le dije k llamara k xk no me hiban a estar robando cada mes, cuando el hablo finalmente le dijeron k no era su cuenta, si no k era yo la k no habia camcelado si no k yo la puse en hold, cosa k es totalmente incierta, hoy llame para arreglar el asunto y claro volver a cancelar, pero ellos solo e kieren devolver 3meses de los 6 meses k me estuvieron robando cosa k no acepte, xk el error no fue mio si no de ellos, asi k voy a meeter una demanda para k me regresen mis 6meses k son como 175 dlls no es mucho pero es still my money...esto paso en el condado de San Diego en el gym k esta en la balboa...

I pay only $27 per month at 24Hour Fitness for access to all gyms, including their highest end ones. I have no complaints. There's a bad apple in every barrel. The only thing I can think of even close to a complaint is that when was issued a free personal trainer with my new membership ten years ago, the guy didn't work me to the level that I wanted to be worked. And he looked like a cartoon character (huge, round, fat torso with impossibly skinny legs). Not that personal trainers are there to serve as your own personal eye candy, but I questioned what that guy could really teach me.

24hour fitness doesnt care abut their membersa nd the training staff is the worse! Yes you are there to work out so if youre not suppose to interact with the employees then why are they there? To assist you?! But they seem to be bothered. I hate the staff at my 24hour fitness so I go out of my way to drive 20minutes to a different location when there is one literally walking distance from my home. Why? Because that is how awful the staff is at the closer location.

Total Bull Crap ! I saw a promotion at Costco for 2 yr membership for $299.00 but it is for only new members and NOT existing members. I currently pay $29.99 a month and I refuse to be ripped off by them anymore. People there that only pay $50 a yr b/c of a promotion they had awhile back when they could pay 3 yrs at a time. Now they only pay $50 a yr for life. BULL CRAP ! Why they give others GREAT deals but their CURRENT LOYAL MEMBERS they financial screw over !

I signedup for the 24hrs Super Sports in Milbrae, CA and they said I could do donwgrade at anytime if I wanted to. When I try t do the downgrade my husband's membership after a couple months, they tell me that there is no way I can do the downgrade. They said there is no such option in their computers. I ask them to show me this in the contract, cause it should be in writing. The Club manager Greg couldn't find it. Ridiculous! They have an awful customer service. First he was 100% sure that this was in the contract. After he couldn't find. Then he decided to send an email to the corporate to ask for the downgrade, which after 1.5 months is still not resolved and it was charged in my credit card.
I also asked to freeze my account. They said it was done! ... and I got a another charge on my credit card for the monthly value I was paying $52.99. HOW CAN THEY CHARGE FOR THE NEXT MONTH WHEN I ASKED THEM TO "FREEZE"? HOW CAN THEY LIE TO ME SAYING THAT I CAN DOWNGRADE, WHEN IN REALITY I CANNOT? HOW CAN THEY NOT HAVE THIS IN THE CONTRACT?
I have been calling Greg the Club Manager in Milbrae for more than a month. I am so pissed off with him and this miserable company. They treat the customer like [censor]. I got 2 charges on my credit card close to $100, when I asked to have only $29 from my husband's downgrade.
I have 24hrs now and don't recommend to anyone! RUN AWAY! THEY WILL PISS YOU OFF AND GET YOUR MONEY... AND RUN AWAY FROM YOU! AND LIE TO YOU... HIDE BEHIND THE POLICIES, THE ERROR IN THE SYSTEMS, ETC...

The San Bernardin California 24 HR Fitness provides terrible service...The service manager Andrea Bocanegra is a sarcastic rude mean person...She likes to raise her voice at customers and acts like she's the owner of the club...WHAT A BIT%$&!

Bad customer service. This is pretty much business as usual. My son who is in the military cancelled 2 1/2 years ago and I recently realized my credit car is still being charged! When you call, you are referred to the manager who then refers you to to the "corporate office" which is actually your call re-routed to the Philippines! This shameful business needs to be made public.

13 Months ago I called in to 24 hour fitness to cancel my membership because I was going to be in New Zealand for 2 months and traveling for work, unable to utilize the gym... I was told that I would need to actually go to the store to cancel. Since I was already on my way to the airport, I settled for the account being put on hold because that is all they could do without me physically being there. Fine. But I just went back to 24 hour fitness today to re-activate my membership only to learn that the membership had never been put on hold...I spoke to their staff but have not been able to speak with the manager. I am hopeful that they will refund me the $468.00 that was charged while I was away. After reading these stories, I am not looking forward to my conversation with the 24Hour Manager. BTW the gym location is 4240 Redondo Beach Blvd. Torrance, CA 90504...

I don't go to 24 hour fitness to interact with any of the staff. I go to work out, and have been doing so for over 8 years, without any complaint. Quit talking to these workers that bother you, and stick to what you are there for. And yes, there are different levels of membership, it clearly stated in my contract the I could go to sport, but not the Supersport, of which there are only a few in the world (last time I checked was a few years ago). It is a buffet for exercise, cheap and anlaws open. Or you could pay over 100 dollars a month, have people kiss your ### and walk out a flabby ### because those places don't cater to people that want to get into shape.

Never sent the annual invoice via postal mail or e-mail and cancelled the membership due to non-payment.

about 4 to 6 or more water fountains in general areas such as the main hallway leading to the locker rooms, men's locker room, possibly the lady's locker room, do not work

I started over 30 years ago in San Francisco CA paying 24.99 a month now in Nevada I am being charged 49.99 when my contract was 39.99 . What the hell is this ?. Your facilities are dirty your equipment is always broken and you're charging me more without notification. BE REAL !..

Charging without permission. Difficulty to cancel.

I had two cancellation requests with 24 hour fitness. Even had the confirmation email. They still charged me, refused the refund. I had to have my bank block the charges to "cancel".

Why withdrawing money from my account during COVID-19 is a direct violation of the law. You withdraw money while you are closed it is some kind of fraud.I want to get my money back otherwise I will have to sue you. DEBIT CARD PAYMENT, *****1467, AUT 040320 VISA DDA PUR 24 HOUR FITNESS USA I [protected] * CA 34.47$

I just start my training in 24 hour kingshighway one month ago, Today I finish my training at 8h55 pm after that I went to do sauna and I forgot that the gym close at 9 pm,
After that the manager take my towel and push me out Without wiping my body out of the water, he treated me badly.
I want to rehabilitate and apologize to him personally.

Auburn, Washington has a on going problem with Saturday opening at 5am = 50 percent of the time for the last 10 years this has been going on and I know of a lot of people have went to other clubs as a result and my membership is up 6-27 and I'll go to Planet Fitness = good luck with this club.

Rude and disrespectful on May 13 at the 24hr fitness located at 3030 bellflower Blvd in long beach ca. I can be reached at [protected]

24 hours fitness in Ramsey NJ -Manager George Hondros Unprofessional behavior and very poor customer service. We are terminate our membership with this club due to George Hondros Manager behavior

I belong to the 24 hour fitness in Boulder CO. Your music is the worst. I am ready to join another gym.