24 Hour Fitness
Reviews and Complaints

As a fitness enthusiast, I was eager to join 24 Hour Fitness for its convenience and range of amenities. However, my experience was a mix of highs and lows. While the gym offered a variety of classes and equipment, the cleanliness and security standards left much to be desired. The staff at my location seemed overwhelmed and at times indifferent to member concerns. On the positive side, the membership options were flexible, allowing me to choose what suited me best. Despite the drawbacks, I did appreciate the effort put into the fitness programs and the convenience of multiple locations. If you're considering 24 Hour Fitness, be prepared for a varied experience that may depend on the specific location and staff.

This is for the Jersey City location. Got locked into a personal training contract with a staff person who said she lost 20 lbs with a specific trainer in 6 weeks. Signed up for the trainer and the trainer switched jobs. Never got to train with the trainer. Got new trainer, Tim. When those sessions were up, I signed up for more sessions with Tim, who told me that he would train with me and give me a special discount. Tim cancelled many times at the last minute, often times when I was already at the gym. Tim did not have me stretch after weight training and cardio. The contract has a short window of time where you need to fullfill your training sessions so with constant cancellation you may lose your sessions for not being in the time window. Then at the last minute, I found that my trainer Tim no longer worked at 24, with 12 sessions left. When I tried to call 24 Hour "management" there is no voicemail system, and instead I need to get in touch with people on their personal cell phones. They said that I can't get out of the contract, even though many sessions were cancelled at the last minute. Keep in mind, the prolonged cancelling also prolongs my monthly membership to the gym so I have to continue to pay monthly for the club until I use all my sessions.

Left the following message for GM at 24 Hour Fitness 3/8/2021 *** still have not heard back Hello Keith W, This morning at 24Hour Fitness 205, I believe I racially harassed by your employee Justin S. It happened this morning 3/7/2021 at 5am. Today I approach the front desk as I’ve done for the last close to 20 years at 24Hour and he just stares at me. I just look back at him and then he goes in to long dialog about not knowing me and that I should show ID. He did not do this with anyone other member but me and I believe it had everything to do with my race. I am Black. This is ridiculous, my company refers employee to 24 Hour fitness. I am sitting here writing this feeling completely humiliated about someone threatening to restrict my entry today. In fact, I was bringing in my ID. I will not download the app to my phone, nor did I participate in using the finger id. I simply brought my driver’s license. Last year sometime after 24 re-opened after the covid closures, I was told that 24 would put my number in the system without my finger ID to avoid contact and possible infection. And Today, I am threatened with restriction of gym usage by an employee for doing what I was instructed to do, give my number. He did not do this to any other person today that wasn’t black. I am not going to let this go and I want to know with who else I can talk about this matter. I’ve attached both my work email and my the email associated with my account. Thank you

This is a corporate matter. Spoke to an agent in April, as the clubs were reopening I was called to update my card information. I was advised that I could continue a freeze due to the pandemic so I requested this continue and I would go to the club directly to cancel my membership (I was. I linger comfortable working out indoors) The agent assured my account would continue to be frozen and we went on our way. Since that call my account continued to be charged. After discovering this I contacted customer service. I was told that my previous call was recorded and that it was confirmed that I had requested a freeze and that I said I would go to the club directly as I did not feel comfortable giving this information over the phone. The agent explained to me today that because I did not provide my new card information they were NOT able to freeze my accountwhat? Now here is where it gets shady, I did not give this information but they did get it from my bank and they still charged it! So the technicality here is that their system wouldnt allow a freeze due to me personally not updating something they had already? WHAT? they fraudulently continued to charge my account and even though this is clearly not my fault they refused to refund my account. I have been with them since 2012 and taking advantage of people during a pandemic is absolutely reason enough for me to cut ties with this company BUT they took it a step further by refusing to make it right and by having shady practices. The supervisor went on to tell me that my financially institution automatically updated the information for them because I was with them for so long.so they had the information but because I didnt provide it I couldnt freeze or cancel my account. Wow! I didnt give the card but u had it? But you say because I didnt provide it myself I could not request a freezefurther more the recording does not have the agent even mention that I would continue to be charged until I updated This informationthis is a system technicality and not my fault or any customers fault! Shady all the way around. I will work with my local news and my credit card company to resolve what they refuse to as this is not the first this has happened in my circle, anyone abusing the loyalty of their customer In The middle of a pandemic should be exposed.

To whom it may concern,Overall I am disappointed at how I was handled as a customer, and I have no doubt that there is others with a similar case.I was motivated to get back into the gym in February of 2020. When covid hit in mid March the 24 locations closed down, and shortly after went bankrupt. I had called the located several times to cancel my membership, but there was probabaly no money to pay for anyone to answer customer calls. I tried calling the location, customer service, and even sent an email to customer service to cancel my membership. The automated email response showed that 24 was going bankrupt and thats how I knew.Fast forward to 2021, I noticed on my late 2020 and early 2021 bank statement of being charged by 24 for membership fees. I called 24 and told the whole story, to an employee and later a Manager. The manager said they gave customer notification of continued membership so they have the right to charge the card. I later looked up they had sent me an email notification for continued service. I asked the Manager if they went bankrupt and if phone calls/emails were being responded to. Of course he dodged the question, and talked about that single email sent out to continue service. Keep in mind there was gap between not being charged and being charged later 24 reopened their doors. In 2020, when I noticed charges stopped I concluded that my message had been received and my membership cancelled. Thats not what 24 had in mind. I dont think its right to continue membership and charges just because they sent an email notification. They should need complete consent instead of sending a single email. I understand if others had been touch with the gym and continued their work outs. Those who never went to the gym that entire duration, tried to cancel their memebership with the contact info given, and clearly did not want any part should not have been continued charges.A business cannot assume that every past member after a pandemic wants to immediately continue service. This is wrong, and 24 needs to be reprimanded as it was clearly an attempt to collect monies from past customers without their complete consent. Its free money to them if you dont notice the charges. I have contacted my bank to dispute the charges, and after all is done. 24 has showed me their colors and I will never set foot in another. Over 5 years of membership overall got me this type of service. Thanks, but no thanks. Your competitors have your thanks.I thought about all other past members who have been affected by this and that is the reason I'm writing this. Thank you for considering my review.

On March 4, I attended the 24 hour fitness located in Carlsbad California attached to the local mall. When I entered the facility I noticed that 24 hour fitness was running a special on the HyperVolt massager. There was a representative of 24 hour fitness by the name of Justin using one of the massagers. I mentioned to Justin and his coworker names Anae (I am sure that I didn’t hear her name correctly) “ I have been curious about purchasing one of these, do they have good pressure?“. Justin mentioned that there was one on display. Anae responded that it was being charged. I walked over to the display to examine it. Anae tried to pull it off of the charging base when it separated form the mechanism that charges it. She then tried to remove the mechanism from the charging base using a pair of scissors. She laid the scissors across one of the diodes that charges the battery. When I witnessed this, I asked her if she needed some help. I am a journeyman lineman and work on high voltage electricity which gives me a clear understanding of electrical fundamentals. You don’t use a conductive object when doing what she did. She positioned herself between me and the charger and stated. “No, I don’t need any help. It will be a while before the demo massager is ready to be used”. I mentioned to her that what she was doing was unsafe and offered an alternative to remove the jammed charger base. I said to use the non conductive side of the scissors. During that time, it was brought to my attention that Justin was a actually using the demo massager (it had a sticker that had demo right on it). He disregarded my interest in the apparatus and continued to massage his shoulders with it. HORRIBLE CUSTOMER SERVICE! On another occasion, I had told Justin that one of the TVs was not on. He just said, “its probably not working”. He never researched my concern. AGAIN, POOR CUSTOMER SERVICE. On another occasion, I mentioned to Justin that a piece of equipment was broken. He stayed at the front desk and asked me “which one?”. I responded with, “the one that nobody is using. How about following me to look at it? (There were other representatives to cover the front desk. He was just being lazy. I understand that there is a large competition int the gym membership world. First, there was the cancelation of towel service. 24 used the excuse that it was better for the environment. Let’s not discuss the savings to 24 HR. “Savings?”, instead I received in increase in dues. With that being said, I would think that customer service would need to be an area that your company would want to capitalize on. Justin is a terrible representation of your company.

I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to freeze the account which is paid on a monthly basis as there are no servicers provided for the money that is being collected. Today I received the following response: "Dear Member, Thank you for your email requesting to put your membership on freeze. We appreciate your patience and understanding as we are experiencing an overwhelming volume of inquiries related to the COVID-19 pandemic. As a result, this has caused a significant delay in our response times and for that we greatly apologize. As we continue to navigate through these unprecedented and unique times, we are making important and difficult decisions to ensure our ability to provide services to our club members and sustain our business over the long term. As you are aware, we have had to temporarily close our clubs nationwide and want to reassure you that your membership will be extended for the same period to cover the time of club closures, in lieu of a freeze. In the meantime, to help you stay fit and connected please download and take advantage of our FREE 24GO® app. In addition to the more than 1,500+ workouts available through the app, it is a wonderful experience for maintaining your fitness routine and staying connected wherever you may be. As a valued member of 24 Hour Fitness, during this time, we’re providing all content, including premium level at no additional cost. • 24GO Audio Coaching ($3.99/month value) o 150+ workouts for running, rowing, biking, and more o Expert guidance and motivation from an audio coach • Les Mills At-Home Workouts ($9.99/month value) o At-home versions of your favorite group fitness classes from Les Mills including GRIT, Cardio, Dance, Mindfulness o Kids' workouts from Les Mills Born to Move o High-energy streaming videos you can follow along with • 24GO LIVE o New meet-up spot for live-streamed workouts, fit tips and community conversation o Features live-streamed workouts and classes, led by top fitness instructors, trainers, partners and influencers o Stream from the 24GO app on your phone o Screencast to a smart TV For club reopening dates and other information please see News from Our CEO. We hope you and your family remain safe and healthy through these unique times and look forward to welcoming you back into our clubs as soon as we are able to open our doors. Your 24 Hour Fitness Family" The written request to freeze the account was not granted unlawfully charging an account against customer's consent in a time of national hardship.

LADIES DO NOT GO TO THIS GYM UNLESS YOU WANT TO BE HARASSED ! MANAGEMENT WILL DO NOTHING! This review is of the location in ***, ***. It is managed by *** and ***. Their primary clientele is men specifically OLD men who are there to socialize and make conversation. Many of these men are polite and friendly, but MANY of them go there to try an pick up young girls. I have been harassed many times at this gym but twice I have chosen to report it. The first time, the boy at the front desk named *** did absolutely nothing about it even though he said he would talk to the old man who harassed me. I had to go back hours later just to report the incident to ***. *** said the managers arent there until 10am and that if they are not there when it happens there is nothing they can do. He also said that the employees do not have any authority to intervene in a situation like that. So to summarize that crucial point, they are 24 HOUR fitness but unless an incident occurs between 10am-7pm when a manager is there, NOTHING WILL BE DONE. After I gave him a first and last name of the old man who harassed me, he told me he would get *** to call that same day but he said that *** was done working for the day. He continued and said that if *** couldnt call, he would call himself (but made an excuse as to why he could not call right then). I told them to contact me once the situation was resolved. They did not call until a few days later which put my safety at risk had I gone to the gym with the situation unresolved! May I also note, no onenot ONE personmade any written documentation of this. The only documentation there is is the email I sent *** detailing my conversation with *** where I recalled what happened. I avoided that location for two weeks and when I finally came back I was harassed again by another old man. This time the manager *** was there. Not only did *** witness the man being extremely aggressive towards me, telling me that hes a *** Veteran, that he doesnt care if I report him, and that he was following me in the mall days ago which is why he approached me today, *** told me there was nothing more he could do. ***, who was very clearly intimidated by the man and his aggression, told me that nothing could be done unless the man said something again. When I asked him if he did say something again, what would the next steps be he told me, Youre speaking in hypotheticals. I dont know it depends on what happens. And I dont appreciate you putting words in my mouth because thats what youre doing. I cancelled my membership immediately and I urge all women to do the same. The male staff caters to its male members even at the expense of their female members safety. The management is incompetent and easily intimidated by aggressive male patrons who they should be trained to deal with. Not only that, the gym equipment is always either misplaced, broken, or both. The bathrooms are filthy with black mold growing in the tiles. And the pool and hot tub are FILTHY. Anyone considering a membership here for an extended period of time should TRULY consider taking their money somewhere else. I would hate for something even worse than verbal harassment to occur before management does their jobs.

The 2.5 yellow stars on Yelp says it all. Poor management, poor sanitation, and poor facility. Complaint #1, falsely reporting your title. “Manager” Rebekkah Phillips reported to me on 02/24/2020 at 5:08 p.m., of the “stadium” 5885 San Diego Mission Road - 24 Hour gym, that she’s the manager. Her card clearly lists her as “Assistant General Manager.” Complaint #2, false promises. On 02/23/2020, at this same gym, I confirmed with the front desk that to invite/refer a guest, they just need to fill out the online pass form and bring their email confirmation with I.D. However, on 02/24/2020, Ms. Phillips rejected entrance to my guest. Ms. Phillips came across concerned about conducting a witch hunt. When my boyfriend showed up to this gym to check in with his guest pass on 02/24/2020, Ms.Phillips proceeded to interrogate his residency and repeat the fine print on the pass to reject entrance to him. The fine print states: “Photo ID required. Local residents only.” There is no clear definition of locality. But, I would imagine living down the street should suffice! Ms. Phillips, “Photo I.D.” is required to match the name on the pass with the person trying to use the pass! But, Ms. Phillips needed for the I.D. card to have a local address. What about out of state transplants? Do you need proof of citizenship as well, Ms. Phillips? She went so far as to request a copy of my boyfriend’s lease! Ms. Phillips and 24 Hour team, you can’t invade people’s privacy like that! Nor does an average person just carry copies of their lease documents to the gym — such documents have sensitive information and are privileged! Most importantly, nowhere on the guest pass does it say that you will need to prove your residency nor required to bring proof of residency! In short, what was promised was certainly not carried out by Ms. Phillips. She was humiliating, exercised very poor professionalism, and invaded private information which was absolutely none of her business. My guest was embarrassed, was very upset, and said that all of the reviews about your poor customer service and outdated gym are true. Shortly after, his old gym, which was a commute getting to, gladly welcomed him in despite expired membership, with a guest pass. Ms. Phillips, part of management is finding solutions. You lose business by discrediting and humiliating customers. You could’ve at the very least offered to help set up a guest pass with a different 24 Hour gym, based on your conclusion that my boyfriend was not a local, if you cared about your reputation, promises, and business. I’ve been a 24 Hour member for over 10 years, member and resident of Encinitas, Oceanside, Downtown, Chula Vista, and Mission Valley. This flexibility in location is supposed to be the perk of membership and bringing friends makes working out more fun and motivating, which is why I try to get my family and friends to sign up too! Ms. Phillips, however, subjectively decided to reject entrance to my guest referral, my live in boyfriend, based on his outdated address on his drivers license. We live together down the street from Ms. Phillips’ gym and with a $0 initiation fee deal right now, I made a guest pass for my boyfriend. Worth noting, both my boyfriend, family, neighbors, and coworkers in our neighborhood — all have warned about Ms. Phillips’ outdated gym and poor customer service! None of them ever wanted to sign up with me, so I was very excited when my boyfriend agreed to give the gym a chance and try the guest pass. Complaint #3: Profiling/discrimination. Before I joined Ms. Phillips’ gym, I was living in Chula Vista with an Encinitas driver’s license address — but I was still granted a 3 day guest pass to Ms. Phillips’ gym! Is that because of my profile? I’m a white female? Meanwhile my boyfriend is Hispanic? I should’ve been rejected entrance too according to her theory for guest entrance — Why didn’t you reject me too Ms. Phillips? Awful customer service and she does not belong in a managerial position. All of the poor reviews on Yelp for this business are true. No point in trying the “stadium” San Diego Mission Road 24 Hour gym run by Ms. Phillips. No point trying it out as a guest, no point in bringing a guest, no point in their sign up deals — you can’t even get in with a pass and you risk your guests being humiliated and interrogated.

I and my wife paid an upfront fee in 2007 and was told I was locked into a lifetime rate of $29/year. On 06/01/2024 just informed that the price is increased to $74/year. I am so disappointment with this company. It's bad enough they make no effort to maintain the gym equipment, but now they raise my membership by 255%! We concerned what next year is going to look like. The worst part of all this is I feel as if I have no recourse to dispute this issue. Ethically this is a clear violation and I feel this should be a legal issue as well.

an amount of 52.35 was taken out of my account on March 8 2024

another amount was taken out of my account on March 22 2024 for 57.16

a total of 109.51 was withdrawn from my account in the month of March.

as i understand it, l have to pay membership services once a month at 57.16

can you reimburse the 52.35 back into my account. i can only deduce that the March 8 withdrawal of 52.35 is a mistake

Thank You

I have sent 25 emails and 4 phone calls and stopped by 5 times.

No one at Corp or local can get me my contract since OCT 23

The place is a disaster, dirty bathrooms, sauna broken hot tub closed for months Homeless coming in to use showers.

She then kicked me out after years of being a long-time member.

A person was killed in front of this gym as they had no signs or walk path in the front of the building.

I have called Corp with no response, I'm just very unhappy as to how you run your business in all cleaning, and safety regulations.

My emails are available at the email for the location.

Clearly this locations is a disaster, I will try and get others to confirm.

Your standard letter does not address ANY issues.

On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness. We were previously *** members and LOVED everything about ***. However, we recently had a newborn baby and unfortunately had to cancel our *** membership because with a newborn baby, having a "24-hour" time frame to go to the gym whenever he fell asleep was more convenient. We opted to sign into a 1-year contract because we planned that one year would be sufficient enough for the baby until he can go to child care. At that time, we would go back to ***. We have been 24-hour fitness members in the past and it did not compare at all to ***, however, we had to do this for at least a year. In the first few months, we were not able to go because my newborn baby had a few health issues. However, when we were finally able to go in about January time frame, we found out that some time in December, 24-hour fitness changed its hours of operation- no longer open 24 hours (the whole reason we left *** and signed up with 24!) Because of this change, I have been trying my very best to go during the afternoon times on my lunch break at work, but it has been getting more and more difficult for me to achieve this. My husband on the other hand is not able to go AT ALL because of the time change! I called to speak to upper management and requested that they waive my cancellation fee because this time change happened after we signed up. He absolutely denied it and was also very condescending. I believe if 24-hour fitness changes the terms of their hours and times of operation, the contract should be voided out. They no longer are "24-hour" fitness- false advertisement! If it's the same hours as ***- i'd much rather go back! Oh and by the way, the club on Sunrise is HORRIBLE. The machines are all old and dingy, looks like they NEVER clean it-perfect during this coronavirus breakout. and half of the machines are broken!

On Oct 8 Friday in the evening, when I was working out at the 24 hour fitness gym on Balboa, on the hip Abduction machine, a girl started harassing me. She kept asking me when I was going to be done, she rolled her eyes at me and told her boyfriend that I was annoying her. When I got off the machine, I told her I wanted to talk to her because what she did was not ok, but she immediately put on her head phones, and said that she didnt need to talk to me or listen to anything I say. I stepped back on the hip abduction machine because I wanted to get her attention, but she immediately stepped on the machine after I stepped on it and pushed me off. Her boyfriend who is about 65, built like a bodybuilder (Im a 54 female) immediately comes over and starts yelling at me to walk away. I tell him that his girlfriend was rude to me and that its none of his business. He proceeds to keep yelling at me, then he loudly makes an announcement to other gym goers that Ive been sitting on the hip Abduction machine for 2 hours talking on the phone. I was there for 10 minutes at most doing my workout. I also happened to be on the phone, but it is common for people to be on the phone at this gym and there are no rules against it. Anyway, I leave to file a complaint to the front desk. One of the sales guys took my complaint. I didnt hear back from them for days, until I submitted an online complaint, then I got a call from the manager at that gym, and Ive heard nothing since even though he said he would call me back with updates. Ive tried calling corporate during their operating hours but the machine keeps telling me they are closed. Per their policy, inappropriate conduct is ground for telling someone to leave the gym and revoking their membership. To my knowledge, none of this has occurred as no investigation was conducted. My monthly membership fee was charged on October 12, I called them a few days later to ask for refund which they refused.

I am quite upset about the situation your company has put me in by selling a 12-month gym membership I didn't realize I was committing to. I thought I was paying for just the first and last month, with the flexibility to continue or cancel as I wished. As someone who may not stay in the area for a full year, I wanted to return to the gym post-pandemic without a long-term commitment. Now, I'm told I must fulfill the entire term or face collections. This is unreasonable, especially since the savings were minimal. It's unfair to hold my money hostage. I request a month-to-month arrangement or release from the contract. This isn't the right way to do business. The inability of your staff to resolve this issue is frustrating; they offer no solutions, only scripted responses. I want to use the gym this month since I've paid, but I won't update my payment details for fear of unauthorized charges. I can't risk using my debit card, as I can't afford unexpected withdrawals of $300. People with my income are struggling, and a gym shouldn't lock customers into year-long contracts. Thank you.

Well I will give them credit for cleaning down the floors and the steam room, but before you can enjoy the cleanness of the sauna, here come the young cultural attitude about not following the rules they got posted in the facility. I was meditating and consuming the steam, when a person at that moment was inside the steamer the water steamer not the wood steamer, I started smelling these street clothes, which was prohibit by the rules to wear in the sauna. I address young man and made him aware of his dresses code wasn't appropriate in the sauna and tried to explain that this is causing me some health issues, so I went to the front desk to make a complaint about the situation and the young female manager didn't show know consider about my health, instead she was trying to explain its the way they do things around there, I told her that if this is the case then they need to take down the rules and change the policy book. To me I been through this with these facility treating senior citizen problems as if it doesn't exist. Those rules are there to protect everybody life that come into the facility to use it, not just a place for the younger culture to hang out and display their grandeur of body. it is also a place to get healthy and that's my reason for going, I like to meditate in the sauna, but not smell body oils or stinky clothes and shoes, going down my lung while I am trying to meditate, these young culture need to respect us senior citizen life on the plant. while we are at it, please get them to clean the air filter fans, you can see dust mite like carpet hanging over the hot tub. I made these same complaint in times past about these facilities and there unclean condition, while advertising health and wellness, this false advertisement need to be corrected, we senior have a right to live our live in a safe and clean environment, not young hot youthful fifth, that kind of shimmy environment will make a senior citizen sick.

I am disputing three separate charges of $560.00 each from 24 Hour Fitness USA, for a total of $1,680. The transactions were dated September, October and November 2022. Around June 27, 2022, the fitness manager at 24 Hour Fitness' *** Hills gym in *** sold me 10 sessions of training for $560 and a gym membership (MBR08223009). He verbally emphasized that scheduling would be flexible no time restrictions because he recognized that I have a very busy job. Later, I requested that the fitness manager give me another set of 10 sessions for the same price of $560. He verballyagreed so I understood that I now owed 24 Hour Fitness USA a total of $1,120 for 20 sessions without a time limit. Unfortunately, the fitness manager never told me that 24 Hour Fitness actually enrolled me in some sort of subscription service and was charging me $560 a month, every month, for a total charge of $2,800 from July through November 2022 even though I only committed to $1,120 in charges. I am disputing the difference, which is $1,680 in overcharges that I never consented to. As soon as I noticed the overcharges in November 2022, I notified 24 Hour Fitness staff, who told me about the subscription, which I then asked them to cancel. When I followed up some weeks later, I learned 24 Hour Fitness never canceled the subscription so I was still scheduled to be charged an additional $560 in December 2022. I requested again that the subscription be canceled.Please note I would never have agreed to paying the gym or anybody $2,800 for workouts. That is an outrageous amount! 24 Hour Fitness misled me, placed me on an expensive automatic monthly subscription plan without my knowing consent, overcharged me $1,680 (so far), did not cancel the subscription when I requested, and did not keep me apprised of progress in my case despite promising to do so. I want 24 Hour Fitness to cancel the charges. I have already notified the bank that I am disputing the charge.

Hello, I am filing a complaint regarding health concerns due to the nature of condition the facility is in. I am a member at *** in *** ,. I went to the gym today and as soon as I walked in the smell of mold hit me. The smell was so strong there is no denying there is a serious issue. The club should close until this is addressed. I'm allergic to mold so I am very aware of the smell and I immediately felt my sinuses flairing, could not breathe correctly. The air was moldy, stale and dry with no clean air circulating. This is a serious health concern. I have notice the gym deteriorating over the years. The most problematic is the hvac leaks and mold that every time I step in the gym, it seems to get worst and worst. There are hvac leaks in the women's restroom and all through out the gym, the entrance, the main workout spaces and in the classes there's ceiling tiles stains everywhere and open ceiling tiles where the leaks are, The smell of mold has now taken over the entire gym. . Ceiling tiles are left open constantly and I've seen more and more everytime I go, I keep hoping this will be addressed but it hasn't and today was the worst yet. In the women's restrooms, the hand dryers when turn on smell of mold, blowing hot moldy air. The conditions the a/c are all detorioting a and it's obvious, there's rust covering the units, I write this because I no longer feel safe going to the gym in this conditions as Im terrified I will get sick from it and want this taken care of immediately. I have been a memeber for years and pay the rate for 24 hrs gym that is no longer open 24 hours and now the gym is not even safe to go to any longer. I see they installed new rubber floors and they should be addressing replacing the hvac units and the mold that has been building over the years to provide a safe healthy condition for their members as well as replacing the old equipment. I would like a response on when this will be addressed and refund.

After three months of trying to get my 24 Hour Fitness location on the phone, I finally was able to speak to a representative. I asked the representative if their was a timeline on reopening the wet area. They responded with poor customer service and didn't answer my question at all. After waiting minutes for a relative answer, I asked what were my options in regards to cancellation. After more dead air, I was told that my account had been cancelled. I asked to speak with a supervisor and I was then directed to another representative who called himself the "acting manager". I explained that my account had just been cancelled without discussing my options. He went on to say "yeah, I cancelled it." I went on to explain the previous conversation with the previous representative which fell on deaf ears. He rudely said, "yeah, she's been here for like two days." I moved on asking him if this was standard procedure in the 24 Hour Fitness Employee Handbook? If he was an actual manger? I asked for his information: First, Last Name; Employee ID Number, and Extension. He would not answer. I asked for all of this information to be provided along with all documentation of my unwarranted cancellation, refund information, and the actual manager's contact information upon pick up in person at the 24 Hour Fitness location in question. Upon arrival at the location, I identified myself with appropriate proximity and stood three feet from the front desk the entire time as requested. After asking to speak to the "acting manager" several times, he identified himself out of uniform and with no name tag. He did not have what I had requested and was combative. I asked seven times for the information that I had requested before on the phone to which he stormed off yelling across the gym while making threats using abusive language and scare tactics on multiple occasions. It became clear that there was no manager on duty and that the employees didn't know who was in charge.

My son was a member of a local 24 Hour Fitness before heading to university. I called the gym to cancel his membership when he left. The manager said the account could be frozen and later reactivated. He didn't mention automatic reinstatement after six months. Recently, I noticed recurring gym charges on my son's credit card starting March 2022. He confirmed he hadn't reactivated his membership. The gym's website doesn't list any automatic reinstatement policy, and I'm unaware of such a practice at other gyms. The manager had suggested freezing the account instead of canceling it, assuring no billing would occur, and it could be reactivated anytime. It seems the manager misled me to keep membership numbers up. When I called for a refund, the current manager refused, claiming the policy was in the contract. I dispute this and believe the policy, if it exists, should be revised. This feels deceptive.

In October of 2022, I went to the facility about taking a few personal training sessions to become more familiar with the equipment plus learn proper training techniques. I met with the manager ***. I told him my interest and that I was retired with Silver Sneakers through my healthcare. I only wanted just a few sessions. *** told me that I could get a much better deal if I would sign up for a group of 10 lessons. Although I didn't need that many I agreed to take the package of ten sessions only.Once we settled on that he said that I could start at any time. I found out that he assigned me to *** who was to be my trainer. I was very happy with her. As we were nearing the end of the package deal I received an inquiry about my satisfaction with the training. I gave my trainer the highest marks. Shortly after I found out that they had enrolled me in some sort of revolving monthly payment of $560. per month which I never agreed to, could not afford, and told her that I need or want them. I communicated this to my trainer and she took it to the manager. She came back and said the management would reimburse me for the second set of training but since I had already overlapped the set of lessons I could continue to train with her and they would also refund my funds. I thank them for the good customer service. My membership for both my wife and myself goes back to the early ***s as valued customers. I asked my trainer when the additional sessions would be expired because I would be on my own after that. She went to management again and told them I had requested no continuation of service. She looked up my account and found out they were charging me $560 per month for some sort of life package that I never requested. I told her again that the only reason I continued any training was that they offered it to me on them. Now they are denying everything and finally agreed to cancel the contract after taking 6 months out of my account. FRAUD!

During the start of the pandemic, 24 hour fitness had temporarily closed which was understandable. Upon reopening they had notified members that hours would be modified due to cleaning and sanitation as recommended by state and federal authorities. However, the state of *** has lifted the max *** restrictions along with service hours restrictions and the *** has stated that surface transmission is not the main way the virus is spread. This has now negated their reason for closing the gym to fully sanitize the gym, but continue to limit the hours of which the gym can be utilized. Furthermore the *** of *** 24 Hour fitness cited bankruptcy and new ownership as the reason for the limited hours. It is my understanding that unless a new club agreement is offered to and signed by me, new ownership cannot change the terms of my agreement. When I signed no such mention of limited hours, outside of holidays, were agreed upon. Furthermore, when asked if the decision to be operating on limited hours were communicated to current members the *** could not answer, as I have never been in receipt of such communication. I would think that a service that I am paying for would communicate changes in terms and conditions the same way banks and credit cards are required to by law. I feel like I am still paying the originally agreed upon price but the 24 hour fitness company is not providing the service that was originally agreed upon. This would be the second time this company has done this to me. First when I originally signed up they told me I would have access to any 24 hour gym if I sign up for a lifetime membership. That was not the case with them branding a different gym level super sport. I have paid my yearly memberships and the additional monthly memberships as almost all gyms in *** are now Super Sport I feel i have been lied to and have paid for this companies lies when other gyms are priced similar with more operating hours and similar amenities.

I've had a membership with 24hr fitness since 2013 with no issue of keeping my account current. I've been asked on 8 occasions to resubmit my bank info because their system keeps canceling out my payments. The last time this incident occurred the manager assured me that she would resolve it if it happened again. Unfortunately 4 months ago it occurred again and I gave my banking information to an employee by the name of *** at least 4 times. This prompted my bank to contact me to see if my credit card had been stolen because of so many transaction attempts. However, I was recently notified that *** did not fix the issues. So today I went inside in person to speak with the *** to resolve the issue. I spoke with *** for about 20 minutes going over the issue because he's the one employee who has been receiving my bank information and who I've worked with since this issue started. *** wanted to re-submit my credit card as he has done in the past but as I explained to him that this has not resolved my issue. The *** by name of *** approached me in a very hostile, aggressive and unprofessional manner. He first asked me what was the issue without even checking the history of my account. He then told me that I only had two options which was to pay the balance or terminate my account. I was baffled because I would think the *** would have better problem solving abilities, active listening and critical thinking skills. He approached me with so much hostility that I felt like I was about to be attacked on the street and not in a professional establishment that's supposed to be safe for all patrons. I was afraid to continue the conversation in fear of things escalating. I asked for the number to corporate in which he replied " Corporate is not going to do anything but send you back to me" I need this issue resolved and the *** addressed because he shouldn't address any other customer with such hostility especially women.

I enrolled with a friend at the 24 Hours Fitness gym at the local shopping center in Dallas on December 15. They required that I enter my personal information (name, number, email, address, etc.) along with my debit information to withdraw the monthly charges, which is $21.64 a month, with me being the primary account holder. We were attending the location on a regular basis up until around late February or early March when we both needed to travel overseas. Starting May, I noticed that they were charging me random amounts along with the normal $21.64 charge. I could not call them to ask why as I was traveling, so I sent a written message through their customer service site asking why I was being charged amounts totaling to approx. $56.07. I have not received an answer. Fast forward to the beginning of July, I called the branch directly about the problem and they were also concerned about the random amounts and told me that they have printed off my profile and put it on the manager's desk, who was not present. Every time I call they tell me that the manager is not present and I will have to call on another day, and that my friend, the secondary account holder, cancelled the membership in the beginning of June, but the amounts are probably withdrawn due to him removing his debit information (it would still not total $56.07). Today I called and I finally got hold of the manager, who told me a completely different story, stating that my friend has been avoiding customer service calls (probably due to him being overseas) and that I am being charged on behalf of him. I did not get notified by anyone of this, and I have not used the facility since late February. He then said that he will remove my debit information from the account 'as a courtesy' and that he does not have to, and that there will be no refunds. And due to playing cat and mouse with the branch since the beginning of July, I got charged the same amounts for this month.

ON MARCH 18, 2023 I PAID $382.00 FOR A MONTH MEMBERSHIP FOR MY SON AND I AT 24 HOUR FITNESS. AT NO TIME DID I AGREE FOR AUTOMATIC PAYMENTS. ON APRIL 1, 2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $49.99 FROM 24 HOUR FITNESS. ON APRIL 17, 2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $30.00 FROM 24 HOUR FITNESS. TODAY APRIL 18, 2023 I CALLED THEM AND TOLD THEM THEY HAD NO AUTHORIZATION TO CHARGE MY BANK ACCOUNT AND DEMANDED A REFUND. I ASKED WHY THEY CHARGED ME, AND THE MANAGER SAID ONE FEE WAS FOR A YEARLY FEE AND THE OTHER WAS FOR A MONTHLY FEE. I INSISTED HE HAD NO RIGHT TO WITHDRAW MONEY WITHOUT MY CONSENT. HE OFFERED TO EMAIL ME A CANCELLATION FOR MY MEMBERSHIP. I AGREED TO CANCEL MINE BUT WANTED MY SON'S TO REMAIN ACTIVE, WITH THE CAVEAT THAT THEY DO NOT TOUCH MY BANK ACCOUNT. THE MANAGER WARNED ME TO ENSURE PAYMENT BEFORE THE 17TH TO AVOID ISSUES. I PERCEIVED THIS AS A THREAT. I DEMANDED RESPECT FOR MY FINANCIAL AUTONOMY. I DECIDED TO CANCEL MY SON'S MEMBERSHIP AS WELL DUE TO THIS DISPUTE. AFTER WORK, I FOUND NO REFUND ISSUED. I VISITED THE GYM TO SPEAK WITH MANAGEMENT. AN EMPLOYEE DISMISSED MY CONCERNS, CLAIMING I AGREED TO AUTOMATIC PAYMENTS, WHICH I DID NOT. SHE REFUSED TO PROVIDE CORPORATE CONTACT INFORMATION AND DISRESPECTFULLY LAUGHED AT MY SITUATION. I CONSIDER THEIR ACTIONS FRAUDULENT AND DEMAND A FULL REFUND OF $541.98.

On May 28, 2023, a thief cut off my lock in the women's locker room of a 24-hour Fitness Club. My bag was stolen, containing a purse with my driver's license, SSN, cash, credit cards, blank checks from Chase; an Apple watch and earbuds, prescription glasses, and other items totaling an approximate value of $1500 - $2000. The thief then quickly spent approximately $1,300 at a nearby gas station and Target. I reported the incident to the local authorities. I later discovered that this Fitness Club location had a history of similar thefts. Despite multiple complaint letters to the CEO of the Fitness Club about the incident, I received no reply. Eventually, the Sales/Service manager, who was present during the theft, responded that the club is not liable for lost or stolen items. I also spoke with the General Manager, who pointed out a small notice in the women's locker room warning against bringing valuables. There have been instances where front desk staff were inattentive, allowing unchecked entry into the club. The club's policy prohibits cameras in the locker rooms for privacy reasons, but I suggested they could monitor the entrances to the locker areas to aid police investigations. On the day of the theft, I entered the club at 5:40 pm, and according to fraud alerts from my banks, the thief used my credit card between 6:08 pm and 6:13 pm. If the club had cameras at the locker room entrances, it could provide crucial evidence for investigations.

I was on a leg extension machine and was asked by another member multiple times to the point that I was subsequently harassed until I told him to please go away, and he then aggressed me while his blonde friend held him back while I was strapped into the machine unable to defend myself. This happened right in front of a camera, so silly me thinking I would be well protected. I brought it up to a customer service representative named *** who actually signed me up for this membership 3 months ago. ***, although asked the other party questions did not collect a name, and when I asked him to review the cameras he first said he only could with a manager the next day, then I insisted he check because within my ability to judge, he wasn't taking this situation seriously. When I went downstairs to try and escalate the resolution of this issue myself, he admitted to me that the cameras do not work. So not only did I have to go downstairs and ask for an incident report to be filed, he made no attempt at making the environment safer for me. I would like to have a formal complaint addressed and as I have a year contract if not attempt to restore my workout environment to be able to peacefully enjoy the amenities I paid for, I would like a refund for the amount I paid minus the time I have used the facility. *** made it clear to me tonight that he had no serious demeanor regarding an attempt to resolve a social issue that was entirely out of hand, I even attempted to call the police so I would have a way of getting the other gym members name recorded for the purposes of potential revocation of privileges. *** did not even collect the individuals first name. Maybe this wouldnt be a problem had 24 hour fitness invested in REAL CAMERAS, instead of buying fake ones. The fact that *** even told me this floored me, so I would HIGHLY appreciate real cameras being installed at the *** location in ***, . Also, retrain your employee (***) on customer relations.